Changing the way you learn

Question	Answer
What are five factors that can lead to conflict	working conditions, job security issues, leadership issues, unfair practices by management and fringe benefit issues
what are industrial relations issues	the relationship between managers and employees and the process by which the two groups negotiate
what is collective bargaining	the process of negotiation between employers and a group of employees
What is the shop steward or union representative/delegate	the person who represents the trade union in the workplace and at union meetings
What can an employer do to solve conflict in the workplace	They can lock-out employees, dismiss workers taking industrial action or use scab labour
What can an employee do to solve conflict	picket, strike, do only what is required in their job description or slow
Name the three methods of solving conflict	mediation, arbitration and concilation
give six ways in which you can establish good employer to employee relations	maintain good communication with workers, establish grievance procedures, practice good leadership, seek to motivate, enrich and enlarge jobs and improve working conditions
give three sources of capital	bank loans, government loans and personal savings

POB test 1 Term 2 Form 4

	Created by Teddy-Ann Quam almost 9 years ago