5360510
Description
Flashcards by Rawan Jurdi, updated more than 1 year ago
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Created by Rawan Jurdi
over 8 years ago
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| Question | Answer |
| Why is quality important for all businesses? | It will ensure that the business: - establishes a brand image - builds brand loyalty - will maintain a good reputation - will help to increase sales - attracts new costumers |
| If quality is not maintained the business will | - lose costumers to other brands - have to replace faulty products or repeat poor services which will raise costs for the business - have a bad reputation which will lead to lower sales and profits |
| Quality control | Quality control is the checking for quality at the end of the production process, whether it is the production of a product or a service |
| Advantages and disadvantages of quality control | Adv: - Tries to eliminate faults before customer receives it - Less training required for the workers Disadv: - Expensive as workers need to be paid to check - identifies the fault but doesn't find why the fault has occurred - increased costs if products have to be reworked or service repeated |
| Quality assurance | Quality assurance is the checking for quality standards throughout the production process. Total quality management (TQM) is one approach to implementing a quality assurance system. |
| Advantages and disadvantages to quality assurance | Adv: - Tries to eliminate faults before the customer receives it - fewer customer complaints - reduced costs if products don't have to be reworked or service repeated Disadv: - expensive to train employees to check - relies on employees following instructions |
| Total quality management (TQM) | Total quality management is the continues improvement of products and processes by focusing on quality at each stage of production |
| Advantages and disadvantages of total quality management | Adv: - Waste is removed and efficiency increases - eliminates all faults before customer receives it - saves costs as no services need to repeated or products reworked - no customer complaints which will improve brand loyalty and image - quality is built into every stage of production Disadv: - expensive to train employees to check - relies on employees following TQM |
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