913126
Description
Flashcards by Shannon Anderson-Rush, updated more than 1 year ago
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Created by Shannon Anderson-Rush
over 10 years ago
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| Question | Answer |
| If what you say is in conflict with your facial expression, the listener will believe... | Your facial expression. |
| Your personal appearance conveys a ___ message to the receiver. | Nonverbal |
| What occurs when a sender expresses an emotion or a feeling, creates an idea, or senses the need to communicate? | Communication |
| Communication does not occur without ___. | Proper listening |
| Every message is sent and received through one of our ___ senses. | five |
| Are listening and hearing the same thing? | No. You can hear without listening. Listening involves some comprehension. |
| Tone of voice is ___ communication. | nonverbal |
| The majority of communication comes from ___. | gestures |
| Americans speak approximately ___ words a minute. | 125 |
| The cellphone is used in approximately ___ of all business transactions. | 95% |
| Etiquette for the cellphone is known as ___. | celliquette Just kidding...It's known as "etiquette" |
| When we speak on the phone at work, we should always have a ____ in our voice | smile |
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