Communication Review

Question	Answer
If what you say is in conflict with your facial expression, the listener will believe...	Your facial expression.
Your personal appearance conveys a ___ message to the receiver.	Nonverbal
What occurs when a sender expresses an emotion or a feeling, creates an idea, or senses the need to communicate?	Communication
Communication does not occur without ___.	Proper listening
Every message is sent and received through one of our ___ senses.	five
Are listening and hearing the same thing?	No. You can hear without listening. Listening involves some comprehension.
Tone of voice is ___ communication.	nonverbal
The majority of communication comes from ___.	gestures
Americans speak approximately ___ words a minute.	125
The cellphone is used in approximately ___ of all business transactions.	95%
Etiquette for the cellphone is known as ___.	celliquette Just kidding...It's known as "etiquette"
When we speak on the phone at work, we should always have a ____ in our voice	smile

Resource summary

	Created by Shannon Anderson-Rush about 10 years ago