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17470348
esquema 1.1
Description
Flowchart on esquema 1.1, created by Eli CS on 27/03/2019.
Flowchart by
Eli CS
, updated more than 1 year ago
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Created by
Eli CS
over 5 years ago
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Resource summary
Flowchart nodes
Protocolo devolución
1. El cliente quiere realizar una devolución
3. Proceso de devolución
2. Motivos de la devolución
Periodo máximo de 15 días
Caja en perfecto estado
Envoltorio sin dañar
Problema con el pedido
Producto en mal estado
Envío incorrecto (Identing)
Recogida material por Identing
Cliente realiza el envío
4. Nos llega la petición de devolución
Cliente entra en la web.
Busca albarán del pedido
Ir a apartado devoluciones
¿Cumple los requisitos?
Si/No
5. Aceptada la devolución, enviamos PDF
6. Recepción y comprobación de mercancía
Realizar factura de devolución
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