Help Center (V1) {Issue Faced in}

Refunds and Payment
1. My payment is displayed under incomplete / failed status
  1. FAQ on transaction status
    Annotations:
    - Select transaction in next step
    1. END (3)
2. How to clame refunds
  1. FAQ on steps and Eligibility to claim refund
    Annotations:
    - Users needs to displayed Trips and transactions in next step (If user goes through this flow)
    1. Front End: Users Input Backend: Relevant transaction status from Ridlr and PG status
      1. Issue Description
        CS response based on Logs Refund (YES/NO)
        END (3)
3. Time Taken to process a Refund
  1. FAQ our comments
    1. END (1)
4. How to get my online past recharge receipt ?
  1. FAQ and suggestions
    1. Confirm users Email and get transaction for receipt
      1. CS Response
        End (2)
5. My Wallet Balance is not displayed
  1. FAQ: Wallet Transaction issue
    1. Issue discription
      1. CS Responce
        END (2)
Offers
1. I didnt receive cashback on my transaction
  1. FAQ and our suggestions
    Annotations:
    - Users needs to select transaction for which he didnt receive offer
    1. END (3)
2. Where can I see offers Terms and Conditions
  1. FAQ
    1. END (1)
Busses (BEST, NNMT, MBMT)
1. Tickets
  1. How it works ?
    1. Q&A: Steps of how bus Ticket works with images of steps
      1. END (1)
  2. Can I buy ticket outside the bus?
    1. Q&A
      1. END (1)
  3. The app is unable to detect my bus ?
    1. Q&A: Our Suggestions 1. try Refresh
      1. End (1)
  4. Unable to generate a Token after finding my bus?
    1. Q&A: Our Suggestions
      1. END (1)
  5. Extra amount is deduction on transaction
    1. Q&A: Our Suggestions
      1. END (3)
        Annotations:
        User needs to select Transaction
  6. Conductor is not carring ticket device
    1. FAQ
      1. END (1)
  7. Route is not listed or incorrect
    1. FAQ
      1. Capture Route No and Note
        CS Response
        END (2)
  8. Fare is show incorrectly in app
    1. FAQ
      1. Capture Bus No and Start, End Stop
        CS Response
        END (2)
  9. App is showing me pending dues
    1. FAQ Reasons of Pending
      1. Capture users issue Discription
        CS Response
        END (2)
  10. I am unable to validate my token?
    1. Q&A: Our Suggestions
      1. END (3)
        Annotations:
        users needs to upload and send us a Photo of ticket
2. Mobile pass (OR) Daily Pass
  1. Not able to validate my pass
    1. Q&A: Our Suggestions
      1. END (3)
        Annotations:
        users needs to upload and send us a Photo of ticket
  2. Cant see my pass photo / My photo has changed
    1. FAQ and our Suggestions
      1. (FrontEnd) take Selfie with face validation
        CS Response
        END (2)
3. Smart / RFID card
  1. Unable to validate my RFID card after recharge
    1. FAQ and Our Suggestion
      1. END (1)
        Annotations:
        Capture transaction details
  2. Conductor refusing to validate my RFID card recharge in Bus
    1. FAQ and Our Suggestion
      1. END (1)
Metros
1. QR Ticket (Mumbai and Delhi)
  1. Not able to access my Return journey token in Mumbai metro
    1. FAQ
      1. Customer enters Issue Discription
        CS response
        END (2)
  2. Not able to see my QR code after making payment
    1. FAQ our Suggestion
      1. END (3)
        Annotations:
        user needs to Select transaction for Refund
  3. How to Buy a QR code Ticket
    1. FAQs
      1. END (1)
2. Mumbai Metro Trip Pass / Store value pass and Smart cards
  1. Extra amount was deduction on my Store Value Pass trip Taken
    1. FAQ and Suggestions
      1. END (3)
        Annotations:
        User needs to select and send trip he faced issue in
  2. Not able to see my updated pass after making payment
    1. FAQs Our Suggestion
      1. END (3)
        Annotations:
        user needs to select trnasction
  3. I need Monthly Trips statement
    1. FAQ
      1. (Front End Users input) Confirm users Email, Phone No and Month of statment
        CS response
        END (2)
  4. Getting error of unauthorized device while fetching my old pass
    1. FAQ
      1. Issue Discriprtion
        CS Response
        END (2)
  5. Smart Card balance is not updating after making payment
    1. FAQs Our Suggestions
      1. End (1)
Refer and Earn
1. I didnt receive R points aftering refering my friend
  1. FAQ
    1. (FrontEnd) Enter Friends number
      1. CS Response
        END (2)
2. What is considered as a unique referal
  1. FAQ
    1. END(1)
3. How to Share Referal Code
  1. FAQ
Others
1. E Challan
  1. FAQ
    1. END (1)
2. How to Un-subscribe
  1. FAQ
    1. Select medium - SMS - Push - Email
      1. CS response
        END (2)
3. IOS issues
  1. Issue Description
    1. CS response
      1. END (2)
Ridlr points
1. Where can I see R points balance and Expiry
  1. FAQ
2. What are the products I can user my Ridlr Points on
  1. FAQ
    1. END (1)
3. How can I earn R Points
  1. FAQ
4. Ridlr points expired soon
  1. FAQ
    1. (Front End) select Ridlr points log
      1. CS responce
        END (2)

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Help Center (V1) {Issue Faced in}

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	Created by Smit Thakkar over 6 years ago