Effective Electronic Communication

Aims
1. understand the range of electronic communication media open to managers
2. develop skills in using alternative media
3. guard against the depersonalisation of communication as a result of using inappropriate media.
Objectives
1. define strengths and weaknesses of electronic communication media;
2. select the appropriate medium for communication
3. communicate more effectively using electronic media
4. conduct effective telephone conferencing
What (social) media are we talking about?
1. The telephone
  1. Strengths
    1. Distance is nullified
    2. Universal access
    3. Immediacy
    4. Responsiveness
  2. Weaknesses
    1. Single sense
    2. Intrusiveness
    3. Bandwidth
2. Voicemail
3. Mobile telephones
  1. Privacy
  2. The call as a public performance
  3. Environmental effects
  4. Stress and pressure
4. The Internet
5. Electronic mail
6. Intranets
7. Conferencing
  1. Video conferencing
  2. Telephone/audio conferencing
  3. Chat room Internet conferencing
8. Document sharing
9. Online project management
10. Social Media

Resource summary

	Created by Rishabh Wadhwa over 6 years ago