ITIL Management Practices

Description

Gobierno del TIC
Jose Luis Mendizabal Aguedo
Mind Map by Jose Luis Mendizabal Aguedo, updated more than 1 year ago
Jose Luis Mendizabal Aguedo
Created by Jose Luis Mendizabal Aguedo over 4 years ago
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Resource summary

ITIL Management Practices
  1. a set of organizational resources
    1. designed for performing work or accomplishing an objective
    2. are segregated into three parts
      1. General management practices
        1. is organized in
          1. Information security management
            1. Organizational change management
              1. Risk management
                1. Architecture management
                  1. Workforce and talent management
                    1. Strategy management
                      1. Project management
                        1. Service nancial management
                          1. Supplier management
                            1. Relationship management
                              1. Portfolio management
                                1. Measurement and reporting
                                  1. Continual improvement
                                2. Service management practices
                                  1. is organized in
                                    1. Availability management
                                      1. Business analysis
                                        1. Capacity and performance management
                                          1. Change control
                                            1. Incident management
                                              1. IT asset management
                                                1. Monitoring and event management
                                                  1. Project management
                                                    1. Release management
                                                      1. Service catalogue management
                                                        1. Service conguration management
                                                          1. Service continuity management
                                                            1. Service design
                                                              1. Service desk
                                                                1. Service level management
                                                                  1. Service request management
                                                                    1. Service validation and testing
                                                                  2. Technical management practices
                                                                    1. is organized in
                                                                      1. Deployment management
                                                                        1. Infrastructure and platform Management
                                                                          1. Software development and Management
                                                                      2. influences
                                                                        1. Focusing on fast delivery of IT services
                                                                          1. ; both new and changed
                                                                            1. in time
                                                                            2. serves to
                                                                              1. analyse the feedback on performance of IT service continually throughout its lifecycle
                                                                              2. adapts
                                                                                1. concepts of agility
                                                                                  1. for continual and fast improvement in IT services
                                                                                2. Visualizing and dening
                                                                                  1. entire service lifecycle
                                                                                    1. from ideation
                                                                                      1. through creation and delivery
                                                                                        1. to consumption of services
                                                                                  2. Integrate
                                                                                    1. the product
                                                                                      1. service management practices
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