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38395899
Basic Call Flow
Description
L2
Mind Map by
Linedys Torres
, updated more than 1 year ago
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Created by
Linedys Torres
over 1 year ago
226
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0
Resource summary
Basic Call Flow
Introduction: CL - Read the prompt on LINC
Ask: IS your customer with you or do you need me to call them for you?
With them, ( Provide SPA Monitoring Disclaimer) "I am ready for your instructions"
Begin interpreting , Use tools like Repetitions , Clarifications, verifications , and asking for shorter segments if needed.
CLOSING THE CALL: Offer further services,
CL needs more services ? repeat the process of Introduccing yourself to the LEPP
CL says NO: " Thank you for using our services."
Dial Out: Ask for the Name of LEPP, Phone Number, How would the client like to be introduced, If they want to leave a voicemail.
LEP answers: Ask for the LEPP, then provide CL intro , Provide SPA Monitoring Disclaimer, " I am ready for your instructions"
Begin interpreting , Use tools like Repetitions , Clarifications, verifications , and asking for shorter segments if needed.
CLOSING THE CALL: Offer further services,
CL needs more services ? repeat the process of Dial Out
CL says NO: " Thank you for using our services."
Ask billing questions if any
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