Sale of goods act Supply of goods
and services 2015
Competition act 1998
Consumer protection distance selling
2000
Consumer protection from unfair trading regulation 2008
how to treat custmers
do not be
rude
to be nice
good customer service
bad customer service
rude
what can happen
loss of customers
less and less money
bad word of mouth
ignore
don't help them
don't ignore them
what can happen
more custmores
more product
good word of
mouth
help them if they need it
be polite
the 4 ps
Price
product
Place
Promotions
what is profit
sales - cost
what is Cash flow forecast
is flow of cash in and out of a business
Profit how much you make
sole trader
a person who is the exclusive owner of a business, entitled to keep all profits after tax has been paid
but liable for all losses.
partner ships
A legal form of business operation between two or more individuals who share management and profits
methods of production
flow
Flow production where identical, standardised items are produced on an assembly line. Most cars are
mass-produced in large factories using conveyor belts and expensive machinery such as robot arms.
Workers have specialised jobs, for instance, fitting wheels.
batch
Batch production where groups of items are made together. Each batch
is finished before starting the next block of goods. For example, a baker
first produces a batch of 50 white loaves. Only after they are completed
will he or she start baking 50 loaves of brown bread.
job
Job production where items are made individually and each item is finished
before the next one is started. Designer dresses are made using the job
production method.
business aims
year 1 survive
year 2 make profit
year 3 expand
what is brake even
where the sales and the cost are the same resalting in a zero profit