Customer Satisfaction methods

Promotions
1. Buy one get one free
2. 2 for the price on 1
3. Rewards for customer loyalty
Customer service
1. Excellent Product knowledge
2. Helpful, freiendly and polite
3. Deal effectively with customer complaints and compliments
4. Refund/exchange policy
5. Body language, tone of voice and attitude
Products/services
1. Quality of products/servcies
2. Price of products/services
3. Brand of products
4. Unique selling point (USP) ?
5. Range of products
Meeting customer needs
1. Market research
2. Target audience
3. Price sensitivity?
Monitoring and evaluating customer service
1. Feedback cards
2. Interviews
3. Questionnaires
4. Observations
5. Response to feedback
Employees
1. Performance management
2. Customer service training
3. Rewards for good performance
4. Monitoring performance

Resource summary

	Created by Nafiza Ali over 8 years ago