6253548
Description
Mind Map by josue avila , updated more than 1 year ago
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Created by josue avila
over 8 years ago
|
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internal and
external
customer
- definitions
- internal
- someone who is involved in
the proces of
- procesing
- the product
to a client
- the product
to a client
- delivering
- the product to an
external customer
- the product to an
external customer
- procesing
- someone who is involved in
the proces of
- external
- people who
pay for
- product
- ex: to buy a
soccer ball
- ex: to buy a
soccer ball
- service
- ex: to hire a cleaning
service
- ex: to hire a cleaning
service
- product
- people who
pay for
- internal
- dispenzability
- internal
- are dispenzable
- are dispenzable
- external
- aren´t dispensable
- aren´t dispensable
- internal
- economic difference
- external customers
always pay
- internal
customers pay for
nothing
- the company does
- the company does
- external customers
always pay
- product
variability
- internal customers
do not have a choice
- they are expected to
work with what they
have
- they are expected to
work with what they
have
- externals have a
wide range of
choices
- they can olways look for
another product
- they can olways look for
another product
- internal customers
do not have a choice
- quality
- external
- always demand high
quality
- always demand high
quality
- internal
- demand and
delivers quality
- demand and
delivers quality
- external
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