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6695527
Gestión de la Atención al Cliente/Consumidor
Description
Mapa Conceptual Gestión de la Atención al Cliente/Consumidor
No tags specified
actividades de ventas
satisfacción clientes
mapa perceptual clientes
siele
Mind Map by
Jean-François Le Roux
, updated more than 1 year ago
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Created by
Jean-François Le Roux
almost 8 years ago
13
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Resource summary
Gestión de la Atención al Cliente/Consumidor
Annotations:
Gestión de la Atención al Cliente/Consumidor
Cliente
Necesidades Objectivas
Expectativas (implícitas o sujetivas)
Motivación
Roles
Perfil
Mapa de Satisfacción del Cliente
Ciclo de Vida del Cliente
CRM
Mapa perceptual del Cliente
Atributos productos/servicio
Ventajas
Beneficios
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