Servicenow SysAdmin

Question 1 of 60

1

What is the one pause condition for incident SLA ?

Select one of the following:

awaiting <something>
hold <something>

Explanation

Question 2 of 60

1

What are steps in a SLA ?

Select one of the following:

Start, Pause, Stop
Start, Hold, Stop
Start, Hold, Stop, End
Start, Pause, Stop, End

Explanation

Question 3 of 60

1

What does RITM stands for?

Select one of the following:

Remote infrastructure Technology Manager
Request Item to Move
Request Item
All above

Explanation

Question 4 of 60

1

Fill the blank space to complete the text.

In ,articles are grouped according to categories

Explanation

Question 5 of 60

1

Which of the following is data saved to ?

Select one of the following:

Tables
Form
List
All

Explanation

Question 6 of 60

1

Knowledge process consists of:

Select one of the following:

Document creation
Approval and review from SMEs
Publishing
All above
None

Explanation

Question 7 of 60

1

Where will you find option to edit a list ?

Select one of the following:

List control
Grid Control

Explanation

Question 8 of 60

1

Which of the following is not a valid field of type (for incident table) ?

Select one of the following:

Currency
Long String
Suggestion
IP address
Audio

Explanation

Question 9 of 60

1

What is a CI?

Select one of the following:

tangible
intangible
A CI is tangible and intangible
None

Explanation

Question 10 of 60

1

What application os available to all users ?

Select one of the following:

Change
Incident
Facilities
Self-Service

Explanation

Question 11 of 60

1

if the System Administrator wants to modify the homepage, which of the following links on the page indicates that this can be done:

Select one of the following:

Add Context
Change Layout
Make gauge
All above

Explanation

Question 12 of 60

1

Data inconsistency correction is done from automated ?
I . Plugin
II . Configurations
III. Workflow

Select one of the following:

I only
I & III
II & III
III only

Explanation

Question 13 of 60

1

Which of the following gets automatically captured in an update set:

Select one of the following:

Table, schedules, forms
Table, forms, data
Table, forms, homepages
Tables, forms, views

Explanation

Question 14 of 60

1

What does gs.print("Hello World") will do ?

Select one of the following:

gs.print("Hello World") writes a message to system log and syslog table
gs.print("Hello World") writes a message to system log
gs.print("Hello World") writes a message to console browser
gs.print("Hello World") writes a message to log manager

Explanation

Question 15 of 60

1

What is the purpose of an Order Guide?
An order guide gives customers an easy way to order multiple related items as a single request, It uses:
I . A single initial screen, where the customer fills in some initial information.
II . A set of selected catalog items based on conditions derived from the initial information.

Select one of the following:

I
II
Both I & II
Neither I & II

Explanation

Question 16 of 60

1

Which setting allows the user to view knowledge articles without logging in?

Select one of the following:

ESS Role
Public Setting
View All
View all Role

Explanation

Question 17 of 60

1

Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well.

Select one of the following:

True
False

Explanation

Question 18 of 60

1

What steps will u take to load data from spreadsheet?

Select one of the following:

load data, create transform map, transform
load data, sync data, create transform map, transform
sync data, create transform map, transform
create transform map, transform

Explanation

Question 19 of 60

1

Links, buttons, context menu action belongs to?

Select one of the following:

UI Action
Table
Workflow
Roles

Explanation

Question 20 of 60

1

A transform map is a set of field maps that determine the relationships between fields in an import set and fields in an existing Service Now table (such as Incidents or Users).

Select one of the following:

True
False

Explanation

Question 21 of 60

1

An ACL rule only grants a user access to an object if the user meets all of the permissions required by the matching ACL rules. Choose the order of evaluation of ACLs:
a. The condition must evaluate to true.
b. The script must evaluate to true or return an answer variable with the value of true.
c. The user must have one of the roles in the required roles list.
d . The other matching ACL rules for the object type must evaluate to true.

Select one of the following:

a,b,c,d
a,b,d,c
d,a,b,c
b,d,a,c

Explanation

Question 22 of 60

1

Fill the blank space to complete the text.

is a unique identifier for each record in a table

Explanation

Question 23 of 60

1

How will you define a Service catalog workflow?

Select one of the following:

Define Workflow properties, Define Workflow activities, Publish it.
Define Workflow properties, Apply Notification, Publish it.
Define Workflow activities, Define Workflow activities, Checkout.
Define Workflow activities, Define Workflow activities, Publish it.

Explanation

Question 24 of 60

1

What does g_form.showErrorBox("field_name","Hello World") will do ?

Select one of the following:

it will put "Hello World" in a error message below the specified field
it will pop up windows with "Hello World" on the form.
it will pop up windows with "Hello World" on the form and "Ok" button
None of the above

Explanation

Question 25 of 60

1

What is the important factor to remember when a user is creating catalog variable?

Select one of the following:

Catalog Variables are global by default.
Catalog Variables are visible to user only by default.

Explanation

Question 26 of 60

1

What are the workflow activities?

Select one of the following:

approvals, conditions, notifications, task, timers, utilities
group, conditions, notifications, task, timers, utilities
roles, conditions, notifications, task, timers, utilities
approvals, actions, notifications, task, timers, utilities

Explanation

Question 27 of 60

1

How is the application Navigator (left nav) populated onload?

Select one of the following:

It is populated based on the role of the logged in user.
It is populated based on the designation of the logged in user.
It is populated based on the action of the logged in user.
It is populated based on the theme of the logged in user.

Explanation

Question 28 of 60

1

If a split is added in a form, how many columns get created?

Select one of the following:

1
2
3
4

Explanation

Question 29 of 60

1

What are the workflow stages?

Select one of the following:

Waiting for approval>fulfillment>delivery>completed
Waiting for approval>delivery>fulfillment>completed
Waiting for approval>stage>fulfillment>completed
Waiting for approval>delivery>fulfillment>end
Waiting for approval>delivery>stage>completed

Explanation

Question 30 of 60

1

What is true regarding Knowledge Base?

Select one of the following:

In a Knowledge base, articles are grouped according to categories.
In a Knowledge base, articles are not grouped according to categories.
In a Knowledge base, articles are grouped according to models.
In a Knowledge base, articles are not grouped according to models.

Explanation

Question 31 of 60

1

SLA, OLA and UC are configured in which module?

Select one of the following:

SLM
SOW
Gauge
Request

Explanation

Question 32 of 60

1

ACL is part of which security?

Select one of the following:

Physical Security
Contextual Security
Compliance Security

Explanation

Question 33 of 60

1

What are the variables that you can add when you create a catalog item?

Select one of the following:

Slush bucket, multiple choices, additional category, single line text, multiline text, choice list, checkbox
single line text, multiline text, choice list, checkbox
Slush bucket, multiple choices, additional category,
Slush bucket, multiple choices, additional category,checkbox

Explanation

Question 34 of 60

1

How do you enhance Homepage performance in case of gauges?
To diagnose problems and improve homepage performance, administrators can:
1. Turn on homepage debugging
2. Troubleshoot slow REPORTS
Administrators can also tune homepage performance by configuring the properties described on the following pages:
3. Parallel homepage rendering
4. Homepage caching.

Select one of the following:

1 & 3
1& 2 & 3
1& 2 & 3 & 4
1& 4 & 3

Explanation

Question 35 of 60

1

What controls enable admins to set mandatory and read only states for fields and can be used to enforce data consistence across applications?

Select one of the following:

Data policy
Ui policy
Validation policy
Request policy

Explanation

Question 36 of 60

1

If prefix of Incident needs to be changed, which table should I refer?

Select one of the following:

Number Maintenance table [sys_number].
Incident Table prefix
System Table prefix
Manager Table prefix

Explanation

Question 37 of 60

1

Fill the blank space to complete the text.

is an Elevated Privileges

Explanation

Question 38 of 60

1

What is the purpose of a service catalog workflow?

Select one of the following:

To create workflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
To create visualflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
To create workflows to drive request fulfillment. Workflows can't generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
To create visualflows to drive request fulfillment. Workflows can't generate and assign approvals, generate and assign tasks, or run scripts and sub flows.

Explanation

Question 39 of 60

1

Which field should be there in table that identifies that it should be captured in Update Sets?
update_synch attribute

Select one of the following:

True
False

Explanation

Question 40 of 60

1

What is Script Includes?
Script includes is used to store JavaScript functions and classes for use by server scripts. Each script include defines either an object class or a function. Script includes run only when called by a server script.

Select one of the following:

True
False

Explanation

Question 41 of 60

1

DB name for custom table?

Select one of the following:

u_tbl
a_tbl
table_u
table__c

Explanation

Question 42 of 60

1

onChange client script runs on ...

Select one of the following:

Change in the value of a particular field
Change in the value of all field
Change in the value of a particular form
Change in the value of a particular list

Explanation

Question 43 of 60

1

ACL is applied on ?

Select one of the following:

User
Groups
Applications/Modules
Table and field in table

Explanation

Question 44 of 60

1

Which of the following is possible via an inbound action?

Select one or more of the following:

schedule a job
sends an email notification
modifying existing records

Explanation

Question 45 of 60

1

Which among the following is true regarding tables?

Select one of the following:

You can delete the tables starting with "u_" permanently.
You cannot delete the tables starting with "u_" permanently.

Explanation

Question 46 of 60

1

SLA-Retroactive start => Retroactive Start determines the SLA's behavior if it is attached to the task at a point later than the task's creation. If Retroactive Start is true, then the SLA will time from the task's Created On date and time. If Retroactive Start is false, then the SLA will time from the date and time that it was attached to the SLA.

Select one of the following:

True
False

Explanation

Question 47 of 60

1

KB articles are referred in which modules below ?

Select one of the following:

News
Service Catalog
Inc
Change

Explanation

Question 48 of 60

1

What does the order field in service catalog do?

Select one of the following:

It displays the catalog item in the ascending order of this value.
It displays the catalog item in the decending order of this value.

Explanation

Question 49 of 60

1

for an incident form when saved

Select one of the following:

Additional comments get copied to work notes
work notes get copied to activity log
work notes get overwritten

Explanation

Question 50 of 60

1

Shortcut to approve a Service Request?

Select one or more of the following:

Email
My Request
By calling to helpdesk
None

Explanation

Question 51 of 60

1

Which of the following is true regarding roles?

Select one of the following:

Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well.
Roles never contain other roles. When user is assigned to a role, he will inherit the contained roles as well.
Roles can contain other roles. When user isn't assigned to a role, he will inherit the contained roles as well.
Roles never contain other roles. When user isn't assigned to a role, he will inherit the contained roles as well.

Explanation

Question 52 of 60

1

Which one on homepage will access knowlegde ?

Select one of the following:

News
Catalog item
Report
All

Explanation

Question 53 of 60

1

If workflow is not published, only checked out will it be captured in update sets?

Select one of the following:

No, only published workflows are captured in update sets.
Yes, it will be captured in update sets

Explanation

Question 54 of 60

1

Which is the Parent table for incident, change and problem?

Select one of the following:

Itil table
Task table
ITSM table
SN table

Explanation

Question 55 of 60

1

Which of the following is true?

Select one of the following:

When moved from left to right slush bucket, reference fields become bold
System tables cannot be deleted
Deleted system tables will be created again during an instance upgrade

Explanation

Question 56 of 60

1

Upgrade of instance, which is true?

Select one of the following:

As an SN Admin, you will manually do it
It happens once in a year at 8 pm
Customizations are lost

Explanation

Question 57 of 60

1

What is condition contains? Ans:

Select one of the following:

a field,an operator and a value
a parameter, an operator and a value
a field,an parameter and a value
a field,an operator and a parameter

Explanation

Question 58 of 60

1

What is the important factor to remember when a user is creating catalog variable?
Catalog Variables are global by default.

Select one of the following:

True
False

Explanation

Question 59 of 60

1

What is the purpose of a service catalog workflow?
To create workflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.

	Created by Rick Martin almost 7 years ago

Quiz on Servicenow SysAdmin, created by Rick Martin on 04/01/2018.

Servicenow SysAdmin

Servicenow SysAdmin

Question 1 of 60

What is the one pause condition for incident SLA ?

Select one of the following:

Explanation

Question 2 of 60

What are steps in a SLA ?

Select one of the following:

Explanation

Question 3 of 60

What does RITM stands for?

Select one of the following:

Explanation

Question 4 of 60

Fill the blank space to complete the text.

In ,articles are grouped according to categories

Explanation

Question 5 of 60

Which of the following is data saved to ?

Select one of the following:

Explanation

Question 6 of 60

Knowledge process consists of:

Select one of the following:

Explanation

Question 7 of 60

Where will you find option to edit a list ?

Select one of the following:

Explanation

Question 8 of 60

Which of the following is not a valid field of type (for incident table) ?

Select one of the following:

Explanation

Question 9 of 60

What is a CI?

Select one of the following:

Explanation

Question 10 of 60

What application os available to all users ?

Select one of the following:

Explanation

Question 11 of 60

if the System Administrator wants to modify the homepage, which of the following links on the page indicates that this can be done:

Select one of the following:

Explanation

Question 12 of 60

Data inconsistency correction is done from automated ? I . Plugin II . Configurations III. Workflow

Select one of the following:

Explanation

Question 13 of 60

Which of the following gets automatically captured in an update set:

Select one of the following:

Explanation

Question 14 of 60

What does gs.print("Hello World") will do ?

Select one of the following:

Explanation

Question 15 of 60

Select one of the following:

Explanation

Question 16 of 60

Which setting allows the user to view knowledge articles without logging in?

Select one of the following:

Explanation

Question 17 of 60

Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well.

Select one of the following:

Explanation

Question 18 of 60

What steps will u take to load data from spreadsheet?

Select one of the following:

Explanation

Question 19 of 60

Links, buttons, context menu action belongs to?

Select one of the following:

Explanation

Question 20 of 60

A transform map is a set of field maps that determine the relationships between fields in an import set and fields in an existing Service Now table (such as Incidents or Users).

Data inconsistency correction is done from automated ?
I . Plugin
II . Configurations
III. Workflow