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Quality Assurance (QA)
Total Quality Management
Customer
internal customers
Continuous Quality Improvement
Six Sigma
Kaizen
Reengineering
Lean
constraint
Theory of Constraints
Quality Function Deployment
benchmarking
cause and effect diagram
pareto analysis
root cause analysis
Failure Mode and Effects Analysis
Check Sheet
histogram
Plan-Do-Check-Act (PDCA)
Gantt Charts
