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What is the purpose of financial management?
What are the 3 main types of accounts used for statutory and non-statutory purposes?
Key concepts in a profit and loss account are x3?
What is a balance sheet?
Types of assets are..?
Liabilities include...?
Capital employed is?
Cash flow statement shows?
Companies Act 2006, requires co's to:
Accounting 'concepts' defined in FRS 18
Client accounts must include
What are the 2 main types of conflict in organisations?
Examples of typical work-based conflict x 6
What are the Negative consequences of conflict?
What are the symptoms of conflict?
What are the tactics of conflict?
Practical changes?
Mediation - 7 points to remember?
Dealing with difficult people - types are..? x 4
The conflict management plan 6 stages
Complaints handling procedure - what is the 6 step process?
What do you do to handle a complaint?
HR alternatives to recruitment are?
A useful 4 stage forecasting and planning method for future HR needs would be?
Equality Act 2010 - protected characteristics are? x 9
Different types of discrimination would be discriminating less favourably BY..?
What should be included in writing a job description?
What should be in eluded in a Person specification?
What are the benefits of appraisals?
What are SMART objectives?
Laws relating to disciplinary and grievance procedures are?
ACAS code emphasises..?
ACAS disciplinary process is x 6 steps?
What are the TWO conditions of fair dismissal and what are the 5 categories?
What would be automatically unfair?
Telephone conversations - what is TELL?
Dealing with stress x 8
Five key techniques that can help time management?
What are self-organisational time wasters?
What should NOT be delegated?
Learning style - what is the 'learning circle'
Honey & Mumford learning styles are?
In record keeping, what is 'designation'?
Why is 'maintaining accuracy' important legally in record keeping?
Redundancy - What criteria for dismissal?
Equality Act - what year?
What are the FRS 18 accounting concepts? x 8
Constructive Dismissal is?
Wrongful dismissal is?
Unfair dismissal is?
