Prashanth Reddy
Quiz by , created more than 1 year ago

Prashanth E Integrations Quiz

5
0
0
Prashanth Reddy
Created by Prashanth Reddy over 6 years ago
Close

Prashanth Reddy

Question 1 of 6

1

How much % was the target achieved for HPI & LPI in 2017 ?

Select one of the following:

  • 48% in HPi & 61% in LPI

  • 58% in HPi & 41% in LPI

  • 56% in HPi & 49% in LPI

  • 54% in HPi & 41% in LPI

Explanation

Question 2 of 6

1

How much % was the target achieved for MTTR & Interactions in 2017 ?

Select one of the following:

  • 41% in MTTR & 26% in Interactions

  • 47% in MTTR & 28% in Interactions

  • 57% in MTTR & 38% in Interactions

  • 37% in MTTR & 28% in Interactions

Explanation

Question 3 of 6

1

How many targets are set for 2018?

Select one of the following:

  • 5

  • 3

  • 4

  • 6

Explanation

Question 4 of 6

1

Targets for Primary & Supplementary Targets?

Select one of the following:

  • HPI - 10%, LPI - 20%, Interactions - 15% & SumofDonwtime with unplanned changes - 20%

  • HPI - 10%, LPI - 15%, Interactions - 15% & SumofDonwtime with unplanned changes - 15%

  • HPI - 10%, LPI - 10%, Interactions - 20% & SumofDonwtime with unplanned changes - 20%

  • HPI - 15%, LPI - 15%, Interactions - 10% & SumofDonwtime with unplanned changes - 10%

Explanation

Question 5 of 6

1

What to Include for 'Sum of Downtime associated with unplanned changes' ?

Select one of the following:

  • Emergency Preventative, Expedited changes & Downtime outside change window for global changes

  • Emergency Preventative & Expedited changes

  • All Emergency Changes, Expedited changes & Downtime for High priority incidents

  • Expedited changes & Downtime outside change window for global changes

Explanation

Question 6 of 6

1

Additional Focus areas for Suppliers ?

Select one or more of the following:

  • Volume of No RCA found Problem Records

  • Volume of Emergency Preventative & Expedited changes

  • Problem Management backlogs

  • Proactive detection rate of High priority incidents

  • Actual Vs Scheduled downtime

  • Maintain and support resolution time efficiency from 2017

Explanation

Previous
Next