Access control is controlling the movement of peoples, vehicles, materials and information in and out of a site.
Security guard cannot carry any type of weapon unless authorized by company and approved by PSCOD.
If you building been evacuated, you should only be re-entered if an emergency officer tells you it is safe to do so.
If a person approaches you he says he is PSCOD inspector and without uniform, you must ask him to show his ID.
A book is one of the most important tools for security guard it is used to record information that is valuable and document the important part of your duty.
Evidence is anything that is factually based and can be used to assist someone coming to a conclusion or judgment.
Effective commination is a skill or being able to give someone the right massage in the wrong way to ensure that it is understand as intended.
In an emergency, if emergency vehicle approaches your control point you should stop them to check their ID cards.
Ethics is knowing the difference between good and bad, right and wrong, recognizing moral duties and obligation.
It is only labor department that all people in the UAE can secure their employment through contact.
A worksite can be dangerous only on construction site.
Most of the cause of misconduct including poverty (poor)
Class “C” fire extinguishers is used for flammable liquids.
Don’t let a non security task distract you from providing good security but always consider that it is good customer service if you can safely do so.
There are six (06) considerations of non security service.
When requested by the police to provide a copy of report regarding an incident you should know company policy and procedures.
Security Is the service Business security guard provides good customer service which doesn’t compromise security work
Sufficient evidence means when you think the person commit a crime not when you had seen they have commit a crime.
You can portable radio for personal use.
The big disaster happens the room we plan is.
Emergency room
Control room
Guard room
Base station
Disaster Room
All of the above
Before carrying out access control or search you should know.
You’re company regulations
You’re clients wishers
You’re site order
........ is used by the civil defense to connect water to the building.
Hose connection
Automatic sprinkler
Hume pipe
Dry pipe
Impartiality can be effected by..........
Prejudice
Discrimination
Misconduct
All of the Above
Properly equipped security guards must have………………..
Notebook
Gun
Expect “B”
Radio
Dispute between land lord and tenant becomes violence you should……….
Remain Neutral
Call police
As emergency policy do access control
You will obey your client………………..
Lawful act
Professionalism
Site policy order
One man shouts other and the first one stab him with a knife and dies this crime……….
Murder
Felony
Incident
Huded
A…………. alarm is considered an alarm in which something caused the alarm to function as it should & the cause is able to be determined.
Genuine
Determine
Fire
False
………………Will typically detain an accused while they submit a report to the prosecutor.
Judge
Police
Defense lawyer
Court
Focusing watching the speakers, asking question and being sympathetic…….
Dialogue
Speaking skill
Listening Skill
Did your statement………………
Name and witness
Contact information
Description of people involved
Security guard is………………….. To remain aware of his surroundings.
Knowledge
Sleeping
Not expected
Expected
Problem solving depends on……………….
Search
Awareness
Report
Sharpness of mind
What kind of people are protected by security guard……….
Client & Client property
Government officials
VIP
A…………….in any place where something has occurred that need to be investigation or not a crime has occurred.
Event scene
Incident scene
Worksite
Islamic law applies to crime liable to the punishment provided in………………..
Federal ordinance
Divine ordinance
Local ordinance
If you become involved in a civil dispute be aware of……………
Remain neutral
Pass all verbal and written complaints to landlord
Seek direction your company
Cause of misconduct………………….
Opportunity
Peer pressure
Invisibility
In emergency situation dealing the security guard……………..
Have a plan
Need leadership
Being assistance
Sitting quite
A………………alarm detects a problem with a person or thing that could be crime or call for help.
Fire alarm
Intrusion alarm
Distress alarm
Trouble
During landlord and tenant barking guard should…………..
Protect people
Protect property
Control access according to site procedures
None of the above
Search............………
Site order
Client order
Company policy
Private security company are responsible with……………………..
Client
ASSD
Guards
What are the major type of reports…………
1
3
2
4
Pieces of equipment that makes noise to warn people are called…………..
FACP
Signaling device
Bell
Initiating device
Evidence in the court judgment approved by………………
Lawyer
Prosecutor
………Inspect guard work location and company offices to ensure standards are met.
Company supervisor
ASSD Inspector
Operation manager
Operation
……….To be faced in the court.
Audience
Security guard can prevent crime by……..element.
6
5
Key security customer service skill…………
Handle complaints appropriately
Not
Be patient
Security Guard should know their building and always assume that not every fire alarm is a real fire alarm.
The goal of the security is the identification and prevention of problem that may cause harm or loss to your client.
To major divisions of security guard are.....?
Public (Army,Police, CID Etc)
Private security- (contact)
How many private security divides in UAE .....?
In house security ( like hotels etc)
Contact security (like shopping malls)
Security duties can be divided in to two type ?
Static
Patrol
Good listening includes are?
Focusing on what is being said
Watching the speaker
Asking question
Being sympathetic
Barrier to effective communication are ?
Culture difference
Stereotyping or prejudice
Jumping to conclusions
Lack of clarity
Difference in language
There are three main sources law in the uae they are ?
Shari a Law ( Islamic law)
Statue law ( panel code)
Customary law ( customs and traditional)
There are four sources of Islamic law they are?
Quran (holy book for the Muslim)
Sunnah (Acts of holy prophet PBHD)
Ijma (Consensus of opinion)
Qiyas (Analogy - using somebody’s mind)
Local, central station and remote are three ways of alarm...........
Coordinating
Conducting
Managing
Commanding
Gather information, understand what we have seen and use information are the skill of...........
Observation
Gaining co-operation
Deal with client
Effective communication can be achieved by...........
Good speaking
Good listening
Watching carefully
A and B only
The security guard who became of attention in communication effectively.
A person with skill and attitude to do their job in worst possible, known as Professionalism.
A person with skill and attitude to do their job in best possible, known as Professionalism.
All alarm security guard response should be treated as if not genuine.
All alarm security guard response should be treated as genuine.
Priorities at an accident are injury & fire.
There are three 03 parts of fire alarm system process (sensor, control Panel & Annunciator)