Attitudes and Careers

Question 1 of 12

5

Is the statement correct excellent service causes customers to return

Select one of the following:

True
False

Explanation

Question 2 of 12

5

Am attitude is the way you react to a situation

Select one of the following:

True
False

Explanation

Question 3 of 12

5

three indirect careers In tourism are ❌ ❌ and ❌

Select option below to complete the highlighted text

doctor

nurse

accountant

Explanation

Question 4 of 12

5

Types of attitudes ❌

Select option below to complete the highlighted text

Neutral Negative Positive

Neutral Negative

Negative Positive

Positive Neutral Indifferent

Explanation

Question 5 of 12

5

The goal of the tourism industry is to ensure that visitors never return to The Bahamas

Select one of the following:

True
False

Explanation

Question 6 of 12

5

Choose the behaviors to avoid

Select one or more of the following:

Don’t argue with manager
Don’t rationalize
Don’t defend
Don’t serve uncooked food
Be nice to customers
Never over promise

Explanation

Question 7 of 12

5

Choose the personalities of people in the tourism industry

Select one or more of the following:

Team player
Negative attitudes
Be perfect
Good communicator
Patient
Do as told

Explanation

Question 8 of 12

5

Fill the blank spaces to complete the text.

Attitudes are important because it effects they you look, what say, how you it, and you feel

Explanation

Question 9 of 12

5

Four basic needs of a customers

Select one or more of the following:

Coupons
Excellent service
Feel important
Comfort
To be understood
To feel welcome
The need for directions

Explanation

Question 10 of 12

5

Why do customers complain

Select one of the following:

They are confused
In a bad mood
They may just be a complainer
Don’t want to be there

Explanation

Question 11 of 12

5

Why do customers complain

Select one of the following:

Feelings are hurt
Hotel too expensive
Don’t like the food they serve
May be a complainer

Explanation

Question 12 of 12

5

Can you give excellent service by only know information

Select one of the following:

True
False

	Created by Courtney Edgecombe over 6 years ago

Quiz on Attitudes and Careers , created by Courtney Edgecombe on 14/05/2018.

Attitudes and Careers

Attitudes and Careers

Question 1 of 12

Is the statement correct excellent service causes customers to return

Select one of the following:

Explanation

Question 2 of 12

Am attitude is the way you react to a situation

Select one of the following:

Explanation

Question 3 of 12

three indirect careers In tourism are ❌ ❌ and ❌

Select option below to complete the highlighted text

Explanation

Question 4 of 12

Types of attitudes ❌

Select option below to complete the highlighted text

Explanation

Question 5 of 12

The goal of the tourism industry is to ensure that visitors never return to The Bahamas

Select one of the following:

Explanation

Question 6 of 12

Choose the behaviors to avoid

Select one or more of the following:

Explanation

Question 7 of 12

Choose the personalities of people in the tourism industry

Select one or more of the following:

Explanation

Question 8 of 12

Fill the blank spaces to complete the text.

Attitudes are important because it effects they you look, what say, how you it, and you feel

Explanation

Question 9 of 12

Four basic needs of a customers

Select one or more of the following:

Explanation

Question 10 of 12

Why do customers complain

Select one of the following:

Explanation

Question 11 of 12

Why do customers complain

Select one of the following:

Explanation

Question 12 of 12

Can you give excellent service by only know information

Select one of the following:

Explanation