CSI-Service Meassurements

Question 1 of 9

1

Fill the blank spaces to complete the text.

For services, there are 3 basic measurements that most organizations use:
of the service
of the service
of the service

Explanation

Question 2 of 9

1

Fill the blank spaces to complete the text.

Service measurement must go further than the level. Service measurement will
require someone, or some tool, to take the individual component measurements and combine
them to provide a of the true customer experience.

Explanation

Question 3 of 9

1

Fill the blank spaces to complete the text.

You cannot what you cannot
You cannot what you cannot
You cannot what you cannot

Explanation

Question 4 of 9

1

Fill the blank spaces to complete the text.

The challenge for any organization is to create a Service Measurement
Framework that will create - reporting

Explanation

Question 5 of 9

1

Fill the blank spaces to complete the text.

The framework will have to reflect the structure of a service, as well
as the relationships and - between components

Explanation

Question 6 of 9

1

Fill the blank spaces to complete the text.

Service measurement is looking, as well as reporting on . It will
provide answers to the question – what do we need to be able to do, and how can we do things
better

Explanation

Question 7 of 9

1

Part of the construction of a service measurement framework is deciding what needs to be
monitored and measured

Select one or more of the following:

Services
Components
Service management processes that support services
Activities within processes
Outputs
Systems

Explanation

Question 8 of 9

1

There are 3 main steps in creating a service framework:

Select one or more of the following:

Origins
Deming Cycle
Building the framework, and choosing measures
Activities within processes
Defining procedures and policies

Explanation

Question 9 of 9

1

The critical elements of a service measurement framework will include

Select one or more of the following:

Elements that relate to the performance framework
Defining any policies needed
Elements that relate to the performance measures
Elements that relate to the performance targets
Defined roles and responsibilities

	Created by Prince Fonseka over 6 years ago

CSI-Service Meassurements

CSI-Service Meassurements

Question 1 of 9

Fill the blank spaces to complete the text.

For services, there are 3 basic measurements that most organizations use: of the service of the service of the service

Explanation

Question 2 of 9

Fill the blank spaces to complete the text.

Service measurement must go further than the level. Service measurement will require someone, or some tool, to take the individual component measurements and combine them to provide a of the true customer experience.

Explanation

Question 3 of 9

Fill the blank spaces to complete the text.

You cannot what you cannot You cannot what you cannot You cannot what you cannot

Explanation

Question 4 of 9

Fill the blank spaces to complete the text.

The challenge for any organization is to create a Service Measurement Framework that will create - reporting

Explanation

Question 5 of 9

Fill the blank spaces to complete the text.

The framework will have to reflect the structure of a service, as well as the relationships and - between components

Explanation

Question 6 of 9

Fill the blank spaces to complete the text.

Service measurement is looking, as well as reporting on . It will provide answers to the question – what do we need to be able to do, and how can we do things better

Explanation

Question 7 of 9

Part of the construction of a service measurement framework is deciding what needs to be monitored and measured

Select one or more of the following:

Explanation

Question 8 of 9

There are 3 main steps in creating a service framework:

Select one or more of the following:

Explanation

Question 9 of 9

The critical elements of a service measurement framework will include

Select one or more of the following:

Explanation

For services, there are 3 basic measurements that most organizations use:
of the service
of the service
of the service

Service measurement must go further than the level. Service measurement will
require someone, or some tool, to take the individual component measurements and combine
them to provide a of the true customer experience.

You cannot what you cannot
You cannot what you cannot
You cannot what you cannot

The challenge for any organization is to create a Service Measurement
Framework that will create - reporting

The framework will have to reflect the structure of a service, as well
as the relationships and - between components

Service measurement is looking, as well as reporting on . It will
provide answers to the question – what do we need to be able to do, and how can we do things
better

Part of the construction of a service measurement framework is deciding what needs to be
monitored and measured