Csse 1502
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SDP11 Quiz on MTP - Endterm, created by Csse 1502 on 19/05/2018.

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Csse 1502
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MTP - Endterm

Question 1 of 69

1

"Taking actions to address conflict before it escalates to a crisis" states for the following level of Mediation of Conflict

Select one of the following:

  • Self-Mediating

  • Preventive

  • Managerial

  • Professional

Explanation

Question 2 of 69

1

Conflict strategy "Flight" can be described as following

Select one of the following:

  • Win-Win

  • Win-Lose

  • In the middle between two others

  • Lose-Lose

  • Lose-Win

Explanation

Question 3 of 69

1

Conflict strategy "Flow" can be described as following

Select one of the following:

  • In the middle between two others

  • Lose-Lose

  • Win-Win

  • Lose-Win

  • Win-Lose

Explanation

Question 4 of 69

1

Resolving a conflict on the_________ level is:
Less expensive
Less time consuming and resource intense
Generally less emotionally charged
More likely to result in a solution that satisfies both sides

Select one of the following:

  • Rights

  • Power

  • Interests

Explanation

Question 5 of 69

1

What key human interaction does Conflict look like?

Select one of the following:

  • Self-Management

  • Leadership

  • Communication

  • Negotiation

  • Decision

Explanation

Question 6 of 69

1

Which of this desicion-making styles requires less information and focuses on one option?

Select one of the following:

  • Hierarchic

  • Decisive

  • None of the given

  • Flexible

  • Integrative

Explanation

Question 7 of 69

1

To which step does the Hypotesis relate (in OODA loop )?

Select one of the following:

  • Aggregate

  • Observe

  • Act

  • Decide

  • Operate

Explanation

Question 8 of 69

1

Unfolding circumstances - on which step should be done this action (OODA loop steps)?

Select one of the following:

  • Orient

  • Observe

  • Act

  • Aggregate

  • Decide

Explanation

Question 9 of 69

1

Which Leadership style is NOT used in VROOM-JETTON-JAGO-desicion model?

Select one of the following:

  • Consultative

  • Autocratic

  • None of the given

  • Transformational

  • Collaborative

Explanation

Question 10 of 69

1

What is the Vision (in Transformational leadership context)?

Select one of the following:

  • Team dynamics

  • Pertains to the ability to control others' behavior

  • Relationships that help individual to deal with stress more effectively

  • A realistic, convincing and attractive depiction of where you want to be in the future

Explanation

Question 11 of 69

1

Leadership is about dealing with

Select one of the following:

  • Approval provision

  • Complexity

  • Attention getting

  • Change

  • Situation analysis

Explanation

Question 12 of 69

1

What is NOT a focus point of Leadership?

Select one of the following:

  • Aligning People

  • Motivating People

  • Controlling and Problem Solving

  • Setting Direction

Explanation

Question 13 of 69

1

What does Emotional Intelligence mean?

Select one of the following:

  • Ability to manage person's own emotions and to read other people's

  • Ability of dealing better with negotiation

  • Ability to control other's behavior

  • Ability to motivate yourself

Explanation

Question 14 of 69

1

What is an example of Aspiration (in case if U want to buy a PC) ?

Select one of the following:

  • Alternative model of PC you can afford to buy

  • The preferred model of PC you are looking for

  • The highest price you agreed to pay

  • The lowest price you chase

Explanation

Question 15 of 69

1

What does BATNA stand for?

Select one of the following:

  • Best Aspiration To Negotiating an Alternative

  • Best Artificial To Negotiating an Agreement

  • Build Agreement To Negotiating an Alternative

  • Best Agreement To Negotiating an Alternative

  • Best Alternative To Negotiating an Agreement

Explanation

Question 16 of 69

1

What is an example of Reservation ( in case when U want to buy a PC) ?

Select one of the following:

  • The preferred model of PC you are looking forThe lowest price you chase

  • The preferred model of PC you are looking for

  • Alternative model of PC you can afford to buy

  • The highest price you agreed to pay

Explanation

Question 17 of 69

1

According to TKI we can define the following Accommodating Negotiation styles as:

Select one of the following:

  • Win-Lose

  • Win-Win

  • Lose-Lose

  • Lose-Win

Explanation

Question 18 of 69

1

In stress situation "Relator" inclines to:

Select one of the following:

  • Attention getting

  • Approval Seeking

  • Controlling

  • Perfectionism

Explanation

Question 19 of 69

1

"Interpersonal conflicts that are less complex .." states for the following level of Mediation of Conflict

Select one of the following:

  • Preventive

  • Self-Mediating

  • Professional

  • Managerial

Explanation

Question 20 of 69

1

What is Leadership Pipeline?

Select one of the following:

  • The survey structure for measuring the quality of leaders' desicions

  • Transition model for leaders success in organization

  • The method of development of self-confidence

  • Modern Leadership style

  • All of the given

Explanation

Question 21 of 69

1

Conflict comprises of the following stages:

Select one of the following:

  • Disfunction, Ignorance, Missing, Tension, Crucial;

  • Dissatisfaction, Avoidance, Ignorance, Tension, Crisis

  • Discomfort, Incident, Misunderstanding, Tension, Crisis;

  • Disfunction, Incident, Misunderstanding, Tension, Critics;

  • Dissatisfaction, Avoidance, Misspelling, Tension, Critics;

Explanation

Question 22 of 69

1

Conflict strategy "Fight" can be described as following

Select one of the following:

  • Win-Win

  • Lose-Lose

  • Lose-Win

  • In the middle between two others

  • Win-Lose

Explanation

Question 23 of 69

1

Which of this decision-making styles requires less information and focuses on multiple options?

Select one of the following:

  • Flexible

  • Hierarchic

  • Decisive

  • Integrative

  • None of the given

Explanation

Question 24 of 69

1

Which of this desicion-making styles requires more information and focuses on one option?

Select one of the following:

  • Flexible

  • Integrative

  • Decisive

  • None of the given

  • Hierarchic

Explanation

Question 25 of 69

1

The description:
-Sets high standards and leads by example
-Wants to do things better and faster
corresponds to which Leadership style?

Select one of the following:

  • Coaching

  • Authoritative

  • Democratic

  • Affiliative

  • Coercive

  • Pacesetting

Explanation

Question 26 of 69

1

What is not a focus point of Management?

Select one of the following:

  • Organizing

  • Setting Direction

  • Planning

  • Staffing

  • Budgeting

Explanation

Question 27 of 69

1

How many stages or "passages" in Leadership Pipeline model?

Select one of the following:

  • 8

  • 5

  • 7

  • 6

  • 4

Explanation

Question 28 of 69

1

Management is about dealing with

Select one of the following:

  • Change

  • Attention getting,

  • Situation analysis,

  • Complexity,

  • Approval provision

Explanation

Question 29 of 69

1

According to TKI we can define the following Competitive Negotiation styles as:

Select one of the following:

  • Lose-Win,

  • Win-Lose,

  • Lose-Lose

  • Win-Win

Explanation

Question 30 of 69

1

What kind of influencing factors can be considered as a context in negotiation process?

Select one of the following:

  • Strategies, trust, emotions, rules

  • Strategies, priorities, emotions, rules

  • Principals vs. agents, trust, emotions, justice

  • Strategies, trust, emotions, justice

  • Principals vs. agents, priorities, feelings, justice

Explanation

Question 31 of 69

1

What is the Bargaining Power?

Select one of the following:

  • Ability to achieve good outcomes

  • Responsibility

  • Hard work

  • Creativity

  • Strong relationships

Explanation

Question 32 of 69

1

Imagine a case: "Person A selling a house". What would be his/her aspiration and reservation here?

Select one of the following:

  • Convert house into rental unit and Preferred or target price seller would like to receive

  • Preferred or target price seller would like to receive and Lowest price seller will accept

  • Preferred or target price seller would like to receive and Convert house into rental unit

  • Take house off the market and Convert house into rental unit

  • Look for another potential buyer and Take house off the market

Explanation

Question 33 of 69

1

What is an example of BATNA if you are buying the PC?

Select one of the following:

  • The lowest price you chase,

  • The highest price you agreed to pay,

  • The best model of PC you can buy at your budget

  • The preferred model of PC you are looking for,

  • Alternative model of PC you can afford to buy,

Explanation

Question 34 of 69

1

In stress situation "Socializer" inclines to:

Select one of the following:

  • Approval Seeking

  • Attention getting,

  • Controlling,

  • Perfectionism,

Explanation

Question 35 of 69

1

This ego-state is part of our psyche, our personality, which expresses the image of our true self, the potential of the individual, its balance, integrity and vitality, immediate self-expression, the ability to find a way out of any situation, acceptance and openness to the world.

Select one of the following:

  • Doctor Strange

  • Adult,

  • Child,

  • Parent,

  • Student,

Explanation

Question 36 of 69

1

In stress situation "Thinker" inclines to:

Select one of the following:

  • Attention getting

  • Controlling

  • Approval Seeking

  • Perfectionism

Explanation

Question 37 of 69

1

What kinds of ego-states differentiate the Transactional Analysis?

Select one of the following:

  • Adult and Child,

  • Child, Teenager, Adult,

  • Parent and Partner,

  • Partner, Adult and Child,

  • Child, Parent, Adult,

Explanation

Question 38 of 69

1

In Johari window, what is about the 2 window (top right)

Select one of the following:

  • Unknown Area, Unknown by others and unknown by self

  • Open Area, Known by others and self,

  • Hidden Area, Unknown by others and known by self,

  • Blind Area, Known by others and unknown by self,

Explanation

Question 39 of 69

1

"Committing to retention" is one the ways to increase:

Select one of the following:

  • Social Capital,

  • Relationship Management,

  • Stock rates,

  • Negotiation Skills,

  • Conflict resolution skills

Explanation

Question 40 of 69

1

Which of this desicion-making styles requires more information and focuses on multiple options?

Select one of the following:

  • Flexible,

  • Integrative,

  • Decisive,

  • Hierarchic,

  • None of the given

Explanation

Question 41 of 69

1

According to TKI we can define the following Collaborative Negotiation styles as:

Select one of the following:

  • Lose-Win,

  • Lose-Lose,

  • Win-Lose,

  • Win-Win,

Explanation

Question 42 of 69

1

In stress situation "Director" inclines to:

Select one of the following:

  • Attention getting,

  • Perfectionism,

  • Controlling,

  • Approval Seeking,

Explanation

Question 43 of 69

1

Conflict strategy "Compromise" can be described as following

Select one of the following:

  • In the middle between two others

  • Win-Lose,

  • Win-Win,

  • Lose-Lose,

  • Lose-Win,

Explanation

Question 44 of 69

1

Resolving a conflict on the_________ level is:
Less expensive
Less time consuming and resource intense
Generally less emotionally charged
More likely to result in a solution that satisfies both sides

Select one of the following:

  • Power,

  • Rights,

  • Interests,

Explanation

Question 45 of 69

1

What does OODA loop stand for?

Select one of the following:

  • Operate, Orient, Do, Analyze,

  • Observe, Orient, Discard, Attend

  • Observe, Orient, Decide, Act

  • Observe, Operate, Do, Aggregate

  • None of the given

Explanation

Question 46 of 69

1

Given description of the way a person makes the desicion as
- Intellectual
- Analytical
- Focused
- Expect others to contribute to decisions
- Decisions are final
To which desicion-making style can it be related?

Select one of the following:

  • Flexible,

  • Integrative

  • Decisive,

  • Hierarchic

Explanation

Question 47 of 69

1

According to TKI we can define the following Avoiding Negotiation styles as:

Select one of the following:

  • Lose-Lose,

  • Win-Lose,

  • Lose-Win,

  • Win-Win,

Explanation

Question 48 of 69

1

Given description of the way a person makes the desicion as
Social and responsive
-Decides quickly
-Can change direction of decision
To which desicion-making style can it be related

Select one of the following:

  • Integrative,

  • Decisive,

  • Hierarchic,

  • Flexible,

Explanation

Question 49 of 69

1

The description:
-Sets high standards and leads by example
-Wants to do things better and faster
corresponds to which Leadership style?

Select one of the following:

  • Authoritative,

  • Coaching

  • Affiliative,

  • Coercive,

  • Pacesetting,

  • Democratic,

Explanation

Question 50 of 69

1

Social Capital equals

Select one of the following:

  • The effective relationships with main stakeholders,

  • The relationships that make organizations work effectively,

  • The effective relationships with key shareholders,

  • The beneficial relationships with society in order to escape environment issues,

Explanation

Question 51 of 69

1

Given description as
- Creates an inspiring vision of the future;
- Motivates and inspires people to engage with that vision;
- Manages delivery of the vision;
- Coaches and builds a team.
To which Leadership style is this more suitable?

Select one of the following:

  • Servant Leadership,

  • Visionary Leadership,

  • Transformational leadership,

  • Action centeerd Leadership

  • Blue Ocean Leadership,

Explanation

Question 52 of 69

1

What are negotiation outcomes we have discussed on lectures?

Select one of the following:

  • Traditional costs, Satisfaction with outcomes, Effect on the budget, Recurrence of disputes and Procedural justice

  • Transaction costs, Satisfaction with outcomes, Recurrence of disputes and Procedural justice

  • Transparency costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes

  • Transaction costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes and Procedural justice

  • Transaction costs, Satisfaction with income, Effect on the budget, Recurrence of disputes and Procedural justice

Explanation

Question 53 of 69

1

What is not an example of Stakeholder?

Select one of the following:

  • Internal Customer,

  • Approving Manager,

  • Third-party supplier

  • Project Manager,

  • External Customer,

Explanation

Question 54 of 69

1

What is Intuitive Decision Making?

Select one of the following:

  • Translation of experience into action

  • Use of SWOT tool in decision making

  • Use of Pareto Analysis tool in decision making

  • Use of T-charts tool in decision making

Explanation

Question 55 of 69

1

Professional level of Conflict resolution requires_____ skills

Select one of the following:

  • Automatic

  • Formal

  • Informal

Explanation

Question 56 of 69

1

What is Interests in the concept of Interests, Rights and Power?

Select one of the following:

  • Pertains to the ability to control other’s behavior.

  • Represent the desires, needs, and fears of the involved parties

  • Deals with standards of fairness.

  • all of the given

Explanation

Question 57 of 69

1

Decision-Making Techniques, please select all that appropriate
SMART

Select one of the following:

  • True
  • False

Explanation

Question 58 of 69

1

Decision-Making Techniques, please select all that appropriate
Cost/Benefit Analysis

Select one of the following:

  • True
  • False

Explanation

Question 59 of 69

1

Decision-Making Techniques, please select all that appropriate
T-charts

Select one of the following:

  • True
  • False

Explanation

Question 60 of 69

1

Decision-Making Techniques, please select all that appropriate
Pareto Analysis

Select one of the following:

  • True
  • False

Explanation

Question 61 of 69

1

Decision-Making Techniques, please select all that appropriate
Pairwise Comparison

Select one of the following:

  • True
  • False

Explanation

Question 62 of 69

1

What styles correspond to Group Decision Making?

Select one of the following:

  • No decision, Partial decision, Minority rule, Majority rule, Comparison

  • Temporal decision, Self-appointed, Minority rule, Majority rule, Comparison

  • No decision, Partial decision, Minority rule, Majority rule, Consensus

  • Temporal decision, Partial decision, Minority rule, Majority rule, Comparison

Explanation

Question 63 of 69

1

“At this stage the involved parties can often be hostile towards one another. Interactions, when they take place, are very negative”. To which step of conflict escalation does this sentence refer?

Select one of the following:

  • Crisis

  • Discomfort

  • Tension

  • Incidents

  • Misunderstandings

Explanation

Question 64 of 69

1

Internal, External, Helpful, Harmful are the factors of the following Decision Making Technique

Select one of the following:

  • Pareto Analysis

  • T-charts

  • SWOT

  • Pairwise comparison

  • Cost/Benefit Analysis

Explanation

Question 65 of 69

1

What is Fight-or-Flight?

Select one of the following:

  • Style of dealing with stress

  • Communication style

  • A game

  • Personality type

  • Physiological response to perceived threat

Explanation

Question 66 of 69

1

Preventive level of Conflict resolution requires_____ skills

Select one of the following:

  • informal

  • automatic

  • formal

Explanation

Question 67 of 69

1

80/20 Rule is used in the following Decision-making Technique

Select one of the following:

  • T-charts

  • Cost/Benefit Analysis

  • Pairwise Comparison

  • Pareto Analysis

  • SMART

Explanation

Question 68 of 69

1

What is Power in the concept of Interests, Rights and Power?

Select one of the following:

  • Pertains to the ability to control other’s behavior.

  • Represent the desires, needs, and fears of the involved parties.

  • Deals with standards of fairness.

  • all of the given

Explanation

Question 69 of 69

1

What is Rights in the concept of Interests, Rights and Power?

Select one of the following:

  • Pertains to the ability to control other’s behavior.

  • Represent the desires, needs, and fears of the involved parties.

  • Deals with standards of fairness.

  • all of the given

Explanation

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