Mikaela Fenton
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Quiz on Reading Lecture Exam Part 2, created by Mikaela Fenton on 24/05/2018.

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Mikaela Fenton
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Reading Lecture Exam Part 2

Question 1 of 30

1

What is main part of a computer?

Select one of the following:

  • Hard Disk

  • Soft Disk

  • Screen

  • All of above

Explanation

Question 2 of 30

1

Which of the following is NOT Antispam software?

Select one of the following:

  • cloudmark

  • spamkiller

  • spamassasin

  • spammurderer

Explanation

Question 3 of 30

1

Which of the following was NOT one of the methods discussed in Plug It In 7 as a behavioral action to protect your information assets?

Select one of the following:

  • Never provide personal information to anyone in any format

  • Protect your social security number

  • Secure your credit cards

  • Save your passwords in a note or word document on your computer

Explanation

Question 4 of 30

1

Which one of following characteristics is to detect a worm?

Select one of the following:

  • Your system exhibits unexplained hard disk activity.

  • Your system seems to be short on available memory.

  • Your system connects to the Internet by itself without any action on your part.

  • All of mentioned

Explanation

Question 5 of 30

1

What are computer actions that can help prevent malware infections?

Select one of the following:

  • Install a security suite on your computer

  • Install a firewall on your computer

  • Test your system

  • All of the above

Explanation

Question 6 of 30

1

When taking behavioral actions to protect information, you should:

Select one of the following:

  • Never give personal information physically

  • Never give personal information verbally

  • Never give personal information electronically

  • All of the above

Explanation

Question 7 of 30

1

Which of the following is not a typical information system within an organization?

Select one of the following:

  • Enterprise resource planning

  • Customer relationship management

  • Enterprise application integration

  • Human resources

Explanation

Question 8 of 30

1

What is not an example of a transaction?

Select one of the following:

  • product manufactured

  • service sold

  • person hired

  • all are examples of a transaction

Explanation

Question 9 of 30

1

What of the followings is one of the most common forms of financial control?

Select one of the following:

  • Budgetary control

  • Auditing

  • Financial ratio analysis

  • All of the above

Explanation

Question 10 of 30

1

The most common forms of Financial Control include all of the following except...

Select one of the following:

  • Budgetary Control

  • Auditing

  • Financial ratio analysis

  • Business intelligence analysis

Explanation

Question 11 of 30

1

The most common forms of Financial Control include all of the following except...

Select one of the following:

  • Budgetary Control

  • Auditing

  • Financial ratio analysis

  • Business intelligence analysis

Explanation

Question 12 of 30

1

Which of the following are examples of cross-departmental processes?

Select one of the following:

  • Procurement process

  • Fulfillment process

  • Production process

  • All of the above

Explanation

Question 13 of 30

1

What does TPS stand for?

Select one of the following:

  • total programing system

  • tech and programing system

  • transfer processing system

  • transaction processing system

Explanation

Question 14 of 30

1

Why are companies suddenly sending out so many surveys?

Select one of the following:

  • , businesses can use information about each customer

  • achieve customer intimacy

  • obtain customer loyalty

  • all of the above

Explanation

Question 15 of 30

1

What are the benefits of Operational CRM systems?

Select one of the following:

  • Efficient, personalized marketing, sales, and service

  • A 360 degree view of each customer

  • The ability of sales and service employees to access a complete history of customer interaction with the organization, regardless of the touch point

  • All of them

Explanation

Question 16 of 30

1

what are some symptoms of some infection?

Select one of the following:

  • You see unexpected messages or images.

  • Programs start unexpectedly.

  • Your computer ‘freezes’ frequently, or programs start running slowly.

  • all of the above

Explanation

Question 17 of 30

1

What is the function of CRM?

Select one of the following:

  • Acquiring new customers

  • Retaining existing customers

  • Growing relationships with existing customers

  • All of the above

Explanation

Question 18 of 30

1

What does a fulfillment process involve?

Select one of the following:

  • Sales

  • Warehouse

  • Accounting

  • All of above

Explanation

Question 19 of 30

1

Which of the following is a benefit of Operational CRM System?

Select one of the following:

  • Efficient, personalized marketing, sales, and service

  • A 360 degree view of each customer

  • The ability of sales and service employees to access a complete history of customer interaction with the organization, regardless of the touch point.

  • All of the above

Explanation

Question 20 of 30

1

What is part of the marketing aspect of CRM?

Select one of the following:

  • Cross-selling

  • Upselling

  • Bundling

  • All of the above

Explanation

Question 21 of 30

1

The essential stages of the data warehousing process including:

Select one of the following:

  • modeling data for the data warehouse

  • cleansing extracted data

  • extracting data for the data warehouse

  • all of the answers are correct

Explanation

Question 22 of 30

1

Which answer best describes the file structure?

Select one of the following:

  • Your profile is stored in one computer.

  • Your profile can be deleted after logoff or restart.

  • Your profile controls the resources you have access to on the local computer and on the domain.

  • All of the above.

Explanation

Question 23 of 30

1

What benefits does Operational CRM systems provide?

Select one of the following:

  • Efficient, personalized marketing, sales, and service.

  • A 360° view of each customer.

  • The ability of sales and service employees to access a complete history of customer interaction with the organization, regardless of the touch point.

  • All of above.

Explanation

Question 24 of 30

1

What are the problems with Non-ERP Systems?

Select one of the following:

  • in-house design Limits connectivity outside the company

  • Strategic decision making not supported

  • Long-term maintenance costs high

  • All of the above

Explanation

Question 25 of 30

1

Which one is not a way to protect your computer?

Select one of the following:

  • Install a Security Suite

  • Install an Anti-malware Product

  • Install a Firewall

  • None of the above

Explanation

Question 26 of 30

1

What is CRM?

Select one of the following:

  • A database constructed for quick searching, retrieval, ad-hoc queries, and ease of use.

  • The process of collecting data from operational databases, flat-files, archives, and external data sources.

  • A relational or multi-dimensional database that may consume hundreds of gigabytes or even terabytes of disk storage.

  • An integrated approach to identifying, acquiring and maintaining customers.

Explanation

Question 27 of 30

1

What do you look for in CRM software?

Select one of the following:

  • Make sure the primary goal (ie: customer service) is standard in the software. Customization is very expensive.

  • Be able to integrate smoothly and flawlessly.

  • Compare with other companies of equivalently the same size who have purchased the same CRM software and examine their results.

  • All of above

Explanation

Question 28 of 30

1

What are some risks of implementing ERP?

Select one of the following:

  • People don't want to learn new things.

  • It is expensive to train everyone on how to use it.

  • If you choose the wrong ERP, your company may not find much success using it or may outgrow it very fast.

  • All of the above.

Explanation

Question 29 of 30

1

What to look for in CRM software?

Select one of the following:

  • Make sure the primary goal (ie: customer service) is standard in the software. Customization is very expensive.

  • Be able to integrate smoothly and flawlessly.

  • Compare with other companies of equivalently the same size who have purchased the same CRM software and examine their results.

  • all of above

Explanation

Question 30 of 30

1

Traditional customer touch points include:

Select one of the following:

  • Telephone Contact

  • Direct mailings

  • Actual physical interactions with customers during their visits to a store

  • All of the above

Explanation

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