Kissandra C
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Health 110 Quiz on Ch.18 Review Quiz, created by Kissandra C on 01/07/2013.

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Kissandra C
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Ch.18 Review Quiz

Ch.18 Review Quiz

Question 1 of 36

1

Managers are:

Select one of the following:

  • Held responsible for handling the organization's resources

  • Required to perform every job in the organization

  • Always effective leaders

  • Not allowed to make mistakes

Explanation

Question 2 of 36

1

The pracitice of management is:

Select one of the following:

  • Not afected be new technologies

  • The same all over the world

  • The same as it was 50 years ago

  • Influenced by the context of the organization

Explanation

Question 3 of 36

1

System thinking:

Select one of the following:

  • Is an objective way of looking at ideas and processes

  • Is outdated and no longer applied in management

  • Involves planning for computers and technology

  • Can only be effectively applied to the budget process

Explanation

Question 4 of 36

1

A graphic representation of the organization's formal structure is called:

Select one of the following:

  • The budget

  • The mission statement

  • An organization chart

  • Organizational values

Explanation

Question 5 of 36

1

The mission statement

Select one of the following:

  • Is updated regularly as part of the strategic planning process

  • Never changes as it describes what the organization does

  • Is the same for every healthcare facility

  • Does not contain information about the organixation's customers

Explanation

Question 6 of 36

1

Supervisory managers are primarily responsible for:

Select one of the following:

  • Developing the organization's policies and procedures

  • Setting the organization's future direction

  • Establishing the strategic plan

  • Monitoring everyday performance

Explanation

Question 7 of 36

1

Developing, implementing, and revising the organization's policies is the role of:

Select one of the following:

  • Senior managers

  • The board of directors

  • Supervisory managers

  • Middle managers

Explanation

Question 8 of 36

1

Ulitimate reponsibility for the operation of healthcare organizations lies with:

Select one of the following:

  • Senior management

  • The board of directors

  • All employees

  • Supervisory managers

Explanation

Question 9 of 36

1

Planning, organizing, controlling, decision making and leadership are the functions of:

Select one of the following:

  • The board of directors

  • Human resources

  • Management

  • Supervision

Explanation

Question 10 of 36

1

Strategic planning is primarily concerned with:

Select one of the following:

  • How the organization will respond to changes in the environment

  • The budget

  • Setting organizational polices

  • Making sure the organization complies with laws and regulations

Explanation

Question 11 of 36

1

____ is not a step in strategic planning.

Select one of the following:

  • Analyzing budget variance reports

  • Developing or revising the values statement

  • Developing specific action steps for the upcoming year

  • Officially documenting the board's approval

Explanation

Question 12 of 36

1

Within an organization it is the supervisor's role to determine:

Select one of the following:

  • How staff will be organized

  • Strategic priorites

  • The overall budget assumptions

  • How the work will be accomplished by the team

Explanation

Question 13 of 36

1

In modern management theory, control is most important when applied to:

Select one of the following:

  • Developing the organizational chart

  • Getting staff to do their work

  • Processes and other resources

  • Developing an initial budget

Explanation

Question 14 of 36

1

The director of the department is Bob. Sally, the coding supervisor and five other supervisors, report to Bob. Tim and 10 other coders report to Sally. This describes what management concept?

Select one of the following:

  • Chain of command

  • Systems thinking

  • Organization

  • Job design

Explanation

Question 15 of 36

1

Strengthening others by sharing information and power is a characteristic of:

Select one of the following:

  • Supervision

  • Management

  • The organizational chart

  • Leadership

Explanation

Question 16 of 36

1

A summary of the position, a list of duties, and the qualifications required to perform the jobs are all elements of a(n):

Select one of the following:

  • Orientation plan

  • Performance review

  • Position description

  • Schedule

Explanation

Question 17 of 36

1

Performance standards are used to:

Select one of the following:

  • Communicate performance expectations

  • Assign daily work

  • Describe the elements of a job

  • Prepare a job advertisement

Explanation

Question 18 of 36

1

Position descriptions, policies and procedures, training checklists, and performance standards are all example of:

Select one of the following:

  • Human resource tools

  • Organizational policies

  • Strategic plans

  • Items on a training checklist

Explanation

Question 19 of 36

1

Procedures should be complete enough so that:

Select one of the following:

  • There is no need for policies

  • There is never any need to improve the process

  • There is no need to train a new employee

  • Anyone generally competent for that position can perform the task

Explanation

Question 20 of 36

1

The department's orientation checklist would not include a:

Select one of the following:

  • Review of communication policies

  • Discussion of problem employees

  • Description of how to request time off

  • Review of department goals

Explanation

Question 21 of 36

1

During training, the employee should be:

Select one of the following:

  • Allowed to work without supervision

  • Expected to make no mistakes

  • Encouraged to ask questions

  • Evaluated for productivity

Explanation

Question 22 of 36

1

Teams often fail to succeed when:

Select one of the following:

  • The leader dominates the team

  • The team has chosen an effective leader

  • The team members care about the outcomes

  • Differences of opinions exist within the group

Explanation

Question 23 of 36

1

Setting a clear deadline is an important step in:

Select one of the following:

  • Budgeting

  • Delegation

  • Strategic planning

  • Schedule development

Explanation

Question 24 of 36

1

Discovering each individual's talent and maximizing them in the role of the:

Select one of the following:

  • Team members

  • Senior manager

  • Board of directors

  • Coach

Explanation

Question 25 of 36

1

Periodic performance reviews:

Select one of the following:

  • Encourage good performance

  • Take the place of annual reviews

  • Are the only opportunity to discuss performance

  • Are only important when there are problems

Explanation

Question 26 of 36

1

Disciplinary action:

Select one of the following:

  • Should vary based on whom the employee reports to

  • Cannot be taken when employees are unionized

  • Should be taken whenever there is a performance problem

  • Should be documented at each step

Explanation

Question 27 of 36

1

Constructive confrontation is one form of:

Select one of the following:

  • Budgeting

  • Planning

  • Performance evaluation

  • Conflict management

Explanation

Question 28 of 36

1

Grievance procedures

Select one of the following:

  • Do not concern the supervisor

  • Vary with each individual

  • Are defined in the union contract

  • Are the same in every work setting

Explanation

Question 29 of 36

1

On-the-job training:

Select one of the following:

  • Is one option for staff development

  • Is only used for new employees

  • Involves formal classroom lectures

  • Uses stimulations as a learning tool

Explanation

Question 30 of 36

1

During times of change, it is important for the supervisor to:

Select one of the following:

  • Be less availiable

  • Hold on to the vision

  • Avoid discussing the change with staff

  • Stop delegating decision making to others

Explanation

Question 31 of 36

1

During times of change, it is important for the supervisor to:

Select one of the following:

  • Be less availiable

  • Hold on to the vision

  • Avoid discussing the change with staff

  • Stop delegating decision making to others

Explanation

Question 32 of 36

1

During times of change, it is important for the supervisor to:

Select one of the following:

  • Be less availiable

  • Hold on to the vision

  • Avoid discussing the change with staff

  • Stop delegating decision making to others

Explanation

Question 33 of 36

1

The buget:

Select one of the following:

  • Is the financial plan for the coming time period

  • Always beings January first

  • Is done once a year and then forgotten

  • Usually is completetd by the finance department

Explanation

Question 34 of 36

1

Zero-based budgeting is not:

Select one of the following:

  • Done by projecting a percentage increase from historical results

  • Based on work volume and unit costs

  • An option for budget preparation

  • Useful in budgeting some supply costs

Explanation

Question 35 of 36

1

Before beginning to budget at the department level, it is important to understand:

Select one of the following:

  • When monthly reports will become available

  • Who will give the budget presentation

  • How much each supply will cost during the upcoming year

  • What the organization's budget assumptions are

Explanation

Question 36 of 36

1

Monitoring ongoing revenues and expenses and verifying actual expenses are important steps in:

Select one of the following:

  • The hiring process

  • Personnel management

  • Financial control

  • Leadership

Explanation

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