1. What can a system administrator customize for a partner portal without affecting the user interface for internal Salesforce user?

Choose two answers

A. Standard fields labels
B. Custom object tab names
C. Page layouts
D. Tab colors and fonts

2. Which functionality is available when using the data export service?

Choose two answers.

a. Schedule a recurring export
b. Export a subset of records for a given object.
c. Include the values of formula objects
d. Include attachments

3. Which type of record can be updated when converting a lead?

Choose two answers

a. An existing contact record
b. An existing account record
c. An existing opportunity record
d. An existing custom object record

4. Which type of record can be updated when converting a lead?

Choose two answers

a. An existing contact record
b. An existing account record
c. An existing opportunity record
d. An existing custom object record

5. Which automation tool will prevent a record from being created in Salesforce if the rule conditions are not met?

a. Workflow rule
b. Auto-response rule
c. Escalation rule
d. Validation rule

6. Universal Containers set the organization-wide defaults for accounts to public read/write. The sales management team is importing a new set of accounts records and needs to limit access to them. Access should be restricted to the account owner and members of a public group.
How can a system administrator meet this requirement?

a. Update the organization-wide default for accounts to private and create a sharing rule for the group.
b. Create a sharing rule to grant access to members of the public group.
c. Update de role hierarchy and assign members of the group to a role at the top or the hierarchy
d. Manually share each account record with members of the public group.

7. Universal containers outsource its first tier of customer support to a partner.
What can be used to identify all individuals who contribute to resolving a case?

a. Sales teams
b. Contact roles
c. Partner roles
d. Case teams

8. What determines whether a user can create a new record using a specific record type?

a. Profile
b. Field-level security
c. Page layout
d. Sharing

9. What should be used to control a user´s ability to view a dashboard?

Choose two answers

a. Dashboards folder access
b. Dashboard properties
c. Sharing rules
d. Source report folder access

10. Universal Containers has set the organization-wide default sharing for accounts to public read/write.
What can be used to limit access to these records?

a. Sharing rules
b. Public groups
c. Role hierarchy
d. Profile

11. A user profile has login hour restrictions set to Monday through Friday, 8:00 a.m., to 5:00 p.m. The user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m.
Which behavior of the application should the user expect?

a. The user will be able to continue working, but will be unable to start any new sessions
b. The user will be logged out and any unsaved work-in-process will be lost
c. The user will be logged out and any unsaved work-in-process will be saved
d. The user will be able to continue working and start new sessions

12. Whish statement about record types is true?

Choose two answers
a. Record types can be used to define the picklist values available for a given field
b. Record types can only be assigned to one profile a time
c. The ability to create records of a specific record type is determined by the profile
d. Users cannot view records assigned to a record type their profiles does not have access to.

13. Universal Containers has set the organization-wide default setting for accounts to private. Amy and Bob are on separate sales teams, but are assigned to the same role in the hierarchy. Amy is a member of the “Sales West” public group and needs access to all accounts owned by Bob, a member of the “Sales East” public group.
How would Amy obtain access to only Bob’s accounts?

a. Add Amy to Bob’s default account team.
b. Add Amy to the role above Bob in the role hierarchy
c. Create a sharing rule between the “Sales West” and “Sales East” public group
d. Add Amy to the “Sales East” public group.