Aaron Torres
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Admin 201 Computer Studies Quiz on Admin 201 Exam, created by Aaron Torres on 16/10/2018.

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Aaron Torres
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Admin 201 Exam

Question 1 of 115

1

Which data can be highlighted in a report using conditional highlighting (CHOOSE 3)

Select one or more of the following:

  • Grand Totals

  • Summarized

  • Data Fields

  • Grouped by Field Names

  • Summary Formulas

Explanation

Question 2 of 115

1

Which circumstance will prevent a system administrator from deleting a custom field?

Select one or more of the following:

  • The field is used in a workflow field update

  • The field is used in a report

  • The field is used in a page layout

  • The field is part of a field dependency

Explanation

Question 3 of 115

1

Sales Management at Universal Containers needs to display the information listed below on each account record
-Amount of all closed won opportunities
-Amount of all open opportunities

Which feature should a system administrator use to meet this requirement?

Select one or more of the following:

  • Cross-object formula fields

  • Calculated columns in the related list

  • Roll-up summary fields

  • Workflow rules with field updates

Explanation

Question 4 of 115

1

What is a capability of Salesforce Knowledge (Choose 2)

Select one or more of the following:

  • Knowledge automatically creates a solution for each new article

  • Knowledge uses data categories and roles to make articles visible to specific users

  • Knowledge only allows a single article type across all data categories

  • Knowledge allows an organization to share articles with partner portal users.

Explanation

Question 5 of 115

1

What item appears in a users "My Unresolved items" after synchronization after using Salesforce for Outlook (CHOOSE 2)

Select one or more of the following:

  • Notes not associated to a record

  • Emails not associated to a record

  • Contacts not assigned to an account

  • Cases not assigned to a contact.

Explanation

Question 6 of 115

1

Which statement about sharing rules is true? (CHOOSE 2)

Select one or more of the following:

  • Sharing rules open access to records

  • Sharing rules are required in public read/write organizations

  • Sharing rules grant delete access to records

  • Sharing rules grant record access to roles and public groups

Explanation

Question 7 of 115

1

The administrator at Universal Containers will create a custom field to track a specific tier 2 support user on a case record. What data type should be used when creating this custom field?

Select one or more of the following:

  • Hierarchical Relationship

  • Lookup Filter

  • Lookup Relationship

  • Formula

Explanation

Question 8 of 115

1

What feature allows a user to group campaigns within a specified marketing program or initiative

Select one or more of the following:

  • Campaign members

  • Campaign influence

  • Campaign lists

  • Campaign hierarchy

Explanation

Question 9 of 115

1

Universal containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should the system administrator meet these requirements? (CHOOSE 2)

Select one or more of the following:

  • Create a lookup relationship field on the account object.

  • Add the account related list on the survey page layout

  • Create a lookup relationship field on the survey object

  • Add the survey related list to the account page layout.

Explanation

Question 10 of 115

1

When can a validation rule be used to prevent invalid data? (CHOOSE 3)

Select one or more of the following:

  • When records are deleted by a user

  • When records are imported

  • When records are edited by a user

  • When records are updated by a workflow rule

  • When records are submitted using web-to-lead

Explanation

Question 11 of 115

1

What is affected by changing the default locale setting for an organization?

Select one or more of the following:

  • Time Zone

  • Currency

  • Language

  • Data Fields

Explanation

Question 12 of 115

1

Where can conditional highlighting be used (Choose 2)

Select one or more of the following:

  • Enhanced list views

  • Matrix Reports

  • Summary Reports

  • Tabular Reports

Explanation

Question 13 of 115

1

Criteria-based sharing rules can be created for which objects (CHOOSE 3)

Select one or more of the following:

  • Opportunities

  • Contacts

  • Accounts

  • Users

  • Campaign Members

Explanation

Question 14 of 115

1

What will occur when a system administrator creates a dynamic dashboard?

Select one or more of the following:

  • The Dashboard componets resize based on the device used to view the dashboard

  • The data displayed varies based on the user viewing the dashboard

  • The dashboard refreshes automatically whenever the underlying data changes

  • The dashboard automatically sends an email with the underlying data changes.

Explanation

Question 15 of 115

1

Which feature license can be assigned to a user record in Salesforce (CHOOSE 2)

Select one or more of the following:

  • Service Cloud User

  • Console User

  • Knowledge User

  • Opportunity User

Explanation

Question 16 of 115

1

A sales user at Universal Containers has updated the opportunity stage for an opportunity in the pipeline. What may be a result of the stage change (CHOOSE 2)

Select one or more of the following:

  • Sales Quota

  • Forecast Category

  • Account Rating

  • Probability

Explanation

Question 17 of 115

1

How can a system administrator add users to a Salesforce organization using Chatter free?

Select one or more of the following:

  • Assign chatter free licenses to existing Salesforce users

  • Enable invites to allow users to invite others within a specified email domains

  • Create users in the organization and assign them a Chatter Free License

  • Assign chatter free licenses to users outside the specified email domains.

Explanation

Question 18 of 115

1

How can a system administrator grant users access to dashboards? (CHOOSE 2)

Select one or more of the following:

  • Designate running users

  • Share folders with public groups

  • Share folders with roles

  • Create and share data categories

Explanation

Question 19 of 115

1

What does a custom report type determine? (CHOOSE 2)

Select one or more of the following:

  • The objects that are available when building a report

  • The report format of the resulting report

  • The custom summary formulas displayed in a resulting report

  • The fields that can be used as columns when building a report

Explanation

Question 20 of 115

1

Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal Containers recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can an administrator meet this requirement?

Select one or more of the following:

  • Create a custom profile for users on the facilities team

  • Modify the standard profile currently shared by both teams

  • Assign the facilities team to a new role in the role hierarchy

  • Configure field-level security on the new object for the facilities team

Explanation

Question 21 of 115

1

Which statement is true regarding the Answers community (CHOOSE 2)

Select one or more of the following:

  • Data categories control access to articles and questions

  • Unanswered questions are automatically escalated to new cases

  • Community experets must be internal Salesforce users

  • Answers can be displayed externally on a customer or partner portal.

Explanation

Question 22 of 115

1

A time-dependent action is placed in the workflow que when the record is created. When will the action be removed from the queue? (CHOOSE 2)

Select one or more of the following:

  • When another record triggers the same workflow rule

  • When the record no longer matches the rule criteria

  • When the validation rule is triggered for the record

  • When the action is deleted from the workflow queue

Explanation

Question 23 of 115

1

A system administrator at Universal Containers needs to mass update the lead source on a number of opportunity records. How can this be accomplished (CHOOSE 2)

Select one or more of the following:

  • Export opportunities and update using the Import Wizard.

  • Export opportunities and update using the data loader

  • Create a list view for opportunities and update using inline editing

  • Use similar opportunities to update the opportunities

Explanation

Question 24 of 115

1

The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers. What should an administrator do to help the sales team achieve this goal? (CHOOSE 2)

Select one or more of the following:

  • Add customers to private Chatter groups

  • Create opportunity teams for customers

  • Add customers to libraries

  • Use Chatter files to share presentations

Explanation

Question 25 of 115

1

How can a sales user relate an opportunity to a campaign? (CHOOSE 2)

Select one or more of the following:

  • Select the campaign record type when creating the opportunity

  • Select the primary campaign source for the opportunity

  • Use the campaign influence related list on the opportunity

  • Use the campaign hierarchy related list on the opportunity

Explanation

Question 26 of 115

1

Universal Containers requires that the organization-wide default for opportunities be set to public read/write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team’s opportunities in the report results.
How can the system administrator address this problem?

Select one or more of the following:

  • Update the sharing rules to limit user access to certain opportunities

  • Move the opportunity reports into each users personal report folder

  • Move the opportunity reports into a folder with restricted access

  • Use the show filter to filter report results and reduce records returned

Explanation

Question 27 of 115

1

A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user’s profile has the “Create” profile permission for Campaigns. How should a system administrator grant the correct access to the user?

Select one or more of the following:

  • Grant the user delegated administration rights to campaigns.

  • Select the Marketing User checkbox on the user record

  • Assign the user to the standard Marketing User profile

  • Create a campaign sharing rule to grant access to the user

Explanation

Question 28 of 115

1

What is a method for adding content to Salesforce CRM Content

Select one or more of the following:

  • Chatter Files

  • Libraries

  • Documents

  • Attachment

Explanation

Question 29 of 115

1

Which dashboard componet can display data from the summary rows of a report? (CHOOSE 2)

Select one or more of the following:

  • Table

  • Gauge

  • Chart

  • MEtric

Explanation

Question 30 of 115

1

A user at Universal Containers reports an error message when attempting to log in. The administrator checks the user’s login history, but there is no record of the attempted login. What could be the cause of this issue?

Select one or more of the following:

  • The user is attempting to log in with the wrong password

  • The user is attempting to log in outside of profile login hours

  • The user is attempting to log in outside of the profile IP login range

  • The user is attempting to log in with the wrong username.

Explanation

Question 31 of 115

1

Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words “Forgot” and “Password”.
What does the administrator need to configure to meet this requirement?

Select one or more of the following:

  • Auto-response rule

  • Validation rule

  • Email-to-case

  • Support Settings

Explanation

Question 32 of 115

1

A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement?

Select one or more of the following:

  • Create an escalation rule based on the opportunity object.

  • Create and auto-response rule on the opportunity object

  • Create a validation rule that evaluates the account rating

  • Create a workflow rule on the opportunity object

Explanation

Question 33 of 115

1

What is the purpose of APP EXCHANGE (choose 2)

Select one or more of the following:

  • Customers can share and install apps published by Salesforce partners

  • Administrators can download and customize pre-built dashboards and reports

  • Support users can install the Service Cloud console custom app

  • Partners can download accounts and contacts to collaborate on sales deals.

Explanation

Question 34 of 115

1

Which statement is true regarding an approval process? (CHOOSE 2)

Select one or more of the following:

  • An assignment rule defines the approver for each process step

  • The approval history related list can be used to track the process

  • An approval action defines the result of record approval or rejection

  • A delegated approver can reassign approval requests

Explanation

Question 35 of 115

1

What must an administrator do when creating a record type?

Select one or more of the following:

  • Set the field-level security for the record type

  • Create a new page layout for the record type

  • Add the record type to the required user records

  • Assign the record type to the appropriate profiles

Explanation

Question 36 of 115

1

What type of field allows users to input text, images, and links

Select one or more of the following:

  • Input area

  • Text area (Rich)

  • Text and Image Area

  • Text Area

Explanation

Question 37 of 115

1

What should a system administrator consider when setting up Mobile Lite? (CHOOSE 2)

Select one or more of the following:

  • It allows access to all standard objects in the organization

  • It allows access to most custom objects in the organization

  • it must be enabled for the entire organization

  • only recently viewed records are synchronized

Explanation

Question 38 of 115

1

Which statement about products and price books is true? (CHOOSE 2)

Select one or more of the following:

  • The standard and list price for a product can be listed in multiple currencies

  • A product can have a different list price in different price books

  • Price books that contain assets cannot contain products

  • Products without a price are automatically added to the standard price book

Explanation

Question 39 of 115

1

What can be done with a workflow field update action? (CHOOSE 2)

Select one or more of the following:

  • Apply a specific value to a field

  • Change the record type of a record

  • Update the value of a field on a child object

  • update the value of a formula field

Explanation

Question 40 of 115

1

Universal Containers has two sales groups. Each group has its own unique sales process.
What is the best way to ensure that the sales representatives have access to only the stages relevant to their sales process when working on opportunities?

Select one or more of the following:

  • roles

  • Multi-Select picklists

  • Record types

  • Page layouts

Explanation

Question 41 of 115

1

What permission is set in a user's profile (CHOOSE 3)

Select one or more of the following:

  • Object permissions

  • Marketing user

  • Mass Email

  • Active

  • Run Reports

Explanation

Question 42 of 115

1

What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?

Select one or more of the following:

  • Tab hidden

  • Default on

  • Default off

  • Read-Only

Explanation

Question 43 of 115

1

What should an administrator consider when setting up Case Feed?

Select one or more of the following:

  • The Use Case Feed permission is automatically active for all profiles

  • Case Feed replaces the standard case detail page by default

  • Case Feed requires the Service Cloud User feature license

  • Chatter Feed tracking must be enabled for the case object

Explanation

Question 44 of 115

1

Where can the multilingual solution search feature be enabled? (CHOOSE 2)

Select one or more of the following:

  • Public Knowledge Base

  • Salesforce Content

  • Self-Service portal

  • Solution Tab Search

Explanation

Question 45 of 115

1

Universal Containers wants to automatically back up all Salesforce data on a monthly basis. Which tool can a system administrator use to meet this requirement?

Select one or more of the following:

  • Data Export Service

  • Analytic Snapshot

  • Import Wizard

  • Scheduled Report

Explanation

Question 46 of 115

1

Universal Containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent.
How can a system administrator give the sales operations team read/write access to all escalated cases?

Select one or more of the following:

  • Create an ownership-based sharing rule

  • Create a criteria based sharing rule

  • Create a case assignment rule

  • Create a case escalation rule

Explanation

Question 47 of 115

1

Universal Containers needs to synchronize data between Salesforce and an external financial system. How can a system administrator accomplish this?

Select one or more of the following:

  • Use the data loader to upsert Salesforce records into the financial system

  • Use the data loader to match records between the systems

  • Use the excel connector to export records from both systems into Excel

  • Use an external ID field to match records between the systems

Explanation

Question 48 of 115

1

The cloud scheduler has which capability? (CHOOSE 2)

Select one or more of the following:

  • The cloud scheduler can be enabled at the user profile level

  • Salesforce can automatically propose multiple meeting times based on Salesforce user calenders

  • A custom logo can be added to the meeting request email sent to a contact or lead

  • The cloud scheduler allows users to view available meeting times on lead and contact calenders.

Explanation

Question 49 of 115

1

Which statement about Chatter posts and comments is true? (CHOOSE 2)

Select one or more of the following:

  • Updates to the chatter feed on a record are only visible to users with access to the record

  • Posts to a users profile can be made private by clicking the lock icon

  • Posts to a users profile are hidden from anyone below that user in the role hierarchy

  • Posts made to a users profile are visible to all users in the organization

Explanation

Question 50 of 115

1

The marketing team at Universal Containers uses a web-to-lead form to capture leads from its websites and a lead assignment rule to assign the leads to the appropriate sales representatives
How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?

Select one or more of the following:

  • Specify a default lead owner

  • Specify a default lead creator

  • Create an escalation rule to route unassigned leads

  • Create a validation rule to route unassigned leads

Explanation

Question 51 of 115

1

What does the controlling field determine when field dependencies are being created?

Select one or more of the following:

  • The values that appear in the dependent field

  • The dependent fields that appear on a layout

  • The default value populated in the dependent field

  • The field-level security for the dependent field

Explanation

Question 52 of 115

1

What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range

Select one or more of the following:

  • The user will not be able to log in at all

  • The user will be able to log in without activating the computer

Explanation

Question 53 of 115

1

What can be transferred from one user to another user during a mass transfer of account records (CHOOSE 3)

Select one or more of the following:

  • Open Activities

  • Open Cases

  • Closed Activities

  • Related custom object records

  • Closed Cases

Explanation

Question 54 of 115

1

Which setting can a system administrator enable int he Salesforce user interface? (CHOOSE 2)

Select one or more of the following:

  • Chatter Messenger for specific users

  • Related list hover links

  • Printable List Views

  • Customizable recent tags

Explanation

Question 55 of 115

1

What can an administrator configure for users on the search results page? (CHOOSE 3)

Select one or more of the following:

  • Filters by which users can narrow down results

  • Objects included in the search

  • Fields being searched on for each object

  • Columns displayed for each object

  • Number of records displayed for each object.

Explanation

Question 56 of 115

1

Universal Containers is using a private sharing model. The US sales director needs full access to all records owned by the US sales representatives. How can this be accomplished?

Select one or more of the following:

  • Place the US Sales Director in a queue with the US sales representatives

  • Define a role hierarchy where the US sales representatives roll up to the US Sales Director

  • Define a role hierarchy where the US Sales Director rolls up to the CEO

  • Give the US sales director read/write/edit/delete object permissions on the profile

Explanation

Question 57 of 115

1

What is a capability of the Service Cloud (Customer) portal? (CHOOSE 2)

Select one or more of the following:

  • Customers can view and edit contacts related to their own accounts

  • Customers can log, view, edit, and close their own

  • The portal can be customized with the corporate branding

  • The portal and it's users can be created without additional licensing.

Explanation

Question 58 of 115

1

Universal Containers has two business groups, Products and Services. Both groups will be using opportunities to track deals, but different fields are required by each group.
How should a system administrator meet this requirement? (CHOOSE 2)

Select one or more of the following:

  • Create two record types

  • Create two page layouts

  • Create two permission sets

  • Create two sales processes

Explanation

Question 59 of 115

1

What can a marketing user do using the Manage Members button on a campaign record? (CHOOSE 2)

Select one or more of the following:

  • Import new leads and associate them with campaign

  • Create a custom report including all campaign members

  • Associate existing opportunities with the campaign

  • Associate existing contacts with the campaign.

Explanation

Question 60 of 115

1

Universal containers has a private sharing model in which regional sales managers are only allowed to view opportunities in their own regions. For reporting purposes, they additionally need read-only access to opportunities in other regions.
What permission can a system administrator enable to meet this requirement in the regional sales managers’ custom profiles.

Select one or more of the following:

  • "View All" for opportunities

  • "Visible" for the Sales app

  • "View All Data"

  • "Read" for opportunities

Explanation

Question 61 of 115

1

What can users do with Mobile Lite? (CHOOSE 2)

Select one or more of the following:

  • View campaigns and manage campaign members

  • View, create, edit, and delete accounts, contacts, and opportunities

  • View, create, edit, and delete custom objects

  • Search for records that were not previously downloaded to a mobile device.

Explanation

Question 62 of 115

1

What component can be included in a custom home page layout? (CHOOSE 3)

Select one or more of the following:

  • Analytic snapshots

  • Pending approval lists

  • Messages and alerts

  • Trending Chatter topics

  • Dashboard components

Explanation

Question 63 of 115

1

If two objects have a parent-child relationship, how can a user access the child record from the parent record?

Select one or more of the following:

  • Related list

  • Lookup field

  • Custom link

  • Child Field

Explanation

Question 64 of 115

1

A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records.
What is a possible reason for this? (CHOOSE 2)

Select one or more of the following:

  • The record type has not been activated

  • The record type does not have an associated page layout

  • The record type has not been set as the default record type

  • The record type has not been added to the sales user profile.

Explanation

Question 65 of 115

1

How can a system administrator restrict users from viewing certain fields in list views, searches, page layouts and reports.

Select one or more of the following:

  • Remove the field from reports and list views

  • Set the field to hidden on the user role

  • Remove the field from page layouts

  • Set the field to hidden using field level security

Explanation

Question 66 of 115

1

What should an administrator consider when configuring workflow rules? (CHOOSE 2)

Select one or more of the following:

  • Rules must be deactivated before using an import wizard

  • Rule actions can take place immediately or on a specific date

  • All existing records are evaluated when a new rule is activated.

  • Rules can be evaluated when records are created or edited.

Explanation

Question 67 of 115

1

When importing data, what happens if some records do NOT meet the data validation criteria.

Select one or more of the following:

  • Import process fails only for the records with invalid data.

  • Import process ignores the data validation criteria

  • Import process requires user authorization to import the invalid records.

  • Import process aborts when it encounters the first invalid record.

Explanation

Question 68 of 115

1

What is an option when customizing a report? (choose 3)

Select one or more of the following:

  • Add a grouping

  • Add a filter

  • Add a gauge componet

  • Schedule a refresh time

  • Summarize fields

Explanation

Question 69 of 115

1

Universal Containers uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deal faster.
How can an administrator meet this request?

Select one or more of the following:

  • Add chatter groups to opportunities

  • Enable Chatter Feed Tracking on opportunities

  • Add sales engineers to account teams

  • Add sales engineers to opportunities teams

Explanation

Question 70 of 115

1

The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases.

What feature should an administrator use to meet these requirements? (CHOOSE 3)

Select one or more of the following:

  • Field-level security

  • Page Layouts

  • Support processes

  • Permission sets

  • Record types

Explanation

Question 71 of 115

1

How can Knowledge articles be used? (CHOOSE 2)

Select one or more of the following:

  • To display Salesforce Answers

  • To resolve customer cases

  • To display Salesforce solutions

  • To display for customer self-service

Explanation

Question 72 of 115

1

How can knowledge article be used? (CHOOSE 2)

Select one or more of the following:

  • To display Salesforce Answers

  • To resolve customer cases

  • To display Salesforce Solutions

  • To display for customer self-service

Explanation

Question 73 of 115

1

The marketing team at Universal Containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead.
How can the system administrator automate this process

Select one or more of the following:

  • Create an email template for each language and an auto-response rule to send the appropriate template.

  • Create an email template for each language and an assignment rule to send the appropriate template

  • Create an email template for each language and a workflow alert to send the appropriate template

  • Create a single email and use the translation workbench to translate and send the appropriate template.

Explanation

Question 74 of 115

1

A system administrator at Universal Containers needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to a closed stage.
Which data validation tool can be used to accomplish this? (CHOOSE 2)

Select one or more of the following:

  • Workflow approvals

  • Formula fields

  • Record types and read-only page layouts

  • Data validation rules

Explanation

Question 75 of 115

1

When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?

Select one or more of the following:

  • Personal currency

  • Corporate currency

  • Record currency

  • Active currency

Explanation

Question 76 of 115

1

What should be considered when configuring the lead conversion process (CHOOSE 2)

Select one or more of the following:

  • Roll-up summary lead fields an be mapped to custom contact fields

  • Standard lead fields are automatically converted to account, contact, and opportunity fields

  • Custom lead fields can be mapped to account, contact, and opportunity fields.

  • custom lead fields can be mapped to custom object fields

Explanation

Question 77 of 115

1

Universal Containers requires that its Salesforce account data, including attachments, be backed up weekly.
Which tool should a system administrator use to accomplish this?

Select one or more of the following:

  • Account report export

  • Data export service

  • Account analytic snapshot

  • Data loader

Explanation

Question 78 of 115

1

A user profile has login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m.
Which behavior of the application should the user expect?

Select one or more of the following:

  • The user will be able to continue working and start new sessions.

  • The user will be logged out and any unsaved work-in-process will be saved

  • The user will be able to continue working, but will be unable to start any new sessions.

  • The user will be logged out and any unsaved work-in-process will be lost.

Explanation

Question 79 of 115

1

What can be modified on standard object fields (CHOOSE 3)

Select one or more of the following:

  • Help text

  • Default text

  • Label

  • Field type

  • Picklist values

Explanation

Question 80 of 115

1

What is the purpose of Service Cloud (customer) portal? CHOOSE 2

Select one or more of the following:

  • To provide web self service by exposing Knowledge articles

  • To allow customers to log and check the status of cases online.

Explanation

Question 81 of 115

1

When using sharing rules, what users can records be shared with? (CHOOSE 2)

Select one or more of the following:

  • Public Groups

  • Roles and subordinates

Explanation

Question 82 of 115

1

Universal Containers wants to ensure that users complete the standard industry field when creating a new account record. To address this concern, the administrator set the Industry field as required. However, some users are still able to create a new account record without completing the Industry field.

What should an administrator do to troubleshoot the issue? (CHOOSE 2)

Select one or more of the following:

  • Verify the Industry field is set as required on all the account page layouts assigned to the users' profiles

  • Verify the users have the "Modify All Data" permission for accounts on their profiles

  • Verify the users have the "Edit" permission for accounts on their profiles

  • Verify the field-level security for the Industry field is not set to "Read Only" on the users' profiles

Explanation

Question 83 of 115

1

Sales representatives at Universal Containers should not be able to create leads, delete their own accounts, or send mass emails.
How can an administrator meet these requirements

Select one or more of the following:

  • Create a sharing rule

  • Create a custom profile

  • Modify a standard profile

  • Change the organization-wide default settings

Explanation

Question 84 of 115

1

Universal Containers wants to capture the invoice number and account credit score for billing cases.

How would an administrator accomplish this? (CHOOSE 2)

Select one or more of the following:

  • Create a validation code

  • Create a support process

  • Create custom fields

  • Create a page layout

Explanation

Question 85 of 115

1

What option is available when scheduling a dashboard refresh? (CHOOSE 2)

Select one or more of the following:

  • Schedule the dashboard to refresh in different time zones

  • View and remove a scheduled dashboard refresh

  • Define refresh times for specific dashboard componets

  • Send a refresh notification to users with access to the dashboard

Explanation

Question 86 of 115

1

Which chart type can be used to display summary values from two different levels of grouping in a report? (CHOOSE 2)

Select one or more of the following:

  • Stacked bar chart

  • Grouped line chart

  • Donut chart

  • Funnel chart

Explanation

Question 87 of 115

1

The support team at Universal Containers wants to be more proactive about support plans with customers. They would like the support representative dedicated to each account to be notified before the account’s support plan expires.
What should an administrator configure to meet this requirement?

Select one or more of the following:

  • Escalation rule

  • Auto-response rule

  • Assignment rule

  • Workflow rule

Explanation

Question 88 of 115

1

What setting is controlled by a user's profile? (CHOOSE 3)

Select one or more of the following:

  • Locale settings

  • Assigned apps

  • Record type assignment

  • Field-level security

  • Feature license assignment

Explanation

Question 89 of 115

1

What relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?

Select one or more of the following:

  • Each contact must have a related account

  • Each contact may or may not have a related account

  • Each account must not have related contacts

  • Each account may or may not have related contacts

Explanation

Question 90 of 115

1

Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities.
Which feature should a system administrator use to meet this requirement?

Select one or more of the following:

  • Lookup field

  • Workflow field update

  • Roll-up summary field

  • Cross-object formula field

Explanation

Question 91 of 115

1

What should a system administrator consider when deleting a custom field (CHOOSE 3)

Select one or more of the following:

  • Existing field values must be transferred to a new custom field

  • Field values should be archived before a field is deleted

  • Fields used in workflow and assignment rules cannot be deleted

  • Deleted fields and values can be restored from the recycle bin within 15 days

  • Fields must be removed from page layouts after being deleted

Explanation

Question 92 of 115

1

What level of access can be set when sharing a document folder with users? (CHOOSE 2)

Select one or more of the following:

  • Read/Write

  • Read Only

Explanation

Question 93 of 115

1

Universal containers set the organization-wide default setting for opportunities to private.
Which records will an opportunity pipeline report return?

Select one or more of the following:

  • Opportunities for which the user running the report is also the account owner

  • Opportunities owned by the user running the report and users below them in the role hierarchy

  • Opportunities for the entire sales organization regardless of the user running the report

  • Opportunities owned by the user running the report and users in the same role in the role hierarchy.

Explanation

Question 94 of 115

1

Universal Containers needs to use cases to manage both customer support issues and internal change requests. Which functionality should a system administrator use to meet this requirement? (CHOOSE 3)

Select one or more of the following:

  • Support Processes

  • Record Types

  • Page layouts

  • Delegated Administration

Explanation

Question 95 of 115

1

An opportunity record, created with a close date of July 30, meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July 23.
What happens if the opportunity is edited before July 23 and no longer meets the criteria?

Select one or more of the following:

  • The time-dependent action is put on hold

  • The time-dependent action will execute on July 23

  • The time-dependent action automatically removed from the queue

  • The time-dependent action will execute on July 30

Explanation

Question 96 of 115

1

When case assignment rules are being set up, cases can be assigned to whom? (CHOOSE 2)

Select one or more of the following:

  • Queue

  • Case Team

  • Contact

  • user

Explanation

Question 97 of 115

1

Which privelege can be granted to members of content library (workspace) without modifying user permissions? (CHOOSE 2)

Select one or more of the following:

  • Create a new content library

  • Edit a members library permissions

  • Add tags when editing content details

  • Share content with other users in Chatter

Explanation

Question 98 of 115

1

What does a page layout allow an administrator to control?

Select one or more of the following:

  • The business process and related picklist values displayed

  • The fields users see on detail and edit pages

  • The fields users see in reports and list views

  • The record types available to each role and profile

Explanation

Question 99 of 115

1

What user interface setting must be enabled for users to edit records in a list view? (CHOOSE 2)

Select one or more of the following:

  • Enhanced lists

  • Enhanced page layout editor

  • Enhanced profile list views

  • Inline editing

Explanation

Question 100 of 115

1

A marketing user has received a file of leads to import into Salesforce
What tool can be used to avoid duplicate lead records.

Select one or more of the following:

  • Merge leads function

  • Validation rules

  • Data loader

  • Import wizard

Explanation

Question 101 of 115

1

Which statement about Community experts is true? (CHOOSE 2)

Select one or more of the following:

  • Community experts are designated by an icon

  • Community experts can be designated for Salesforce Ideas or Answers

  • Community experts can delete inappropriate community content

  • Community experts can manage Salesforce Ideas categories

Explanation

Question 102 of 115

1

When are validation rules applied when using Salesforce for Outlook?

Select one or more of the following:

  • Every time data is synchronized with the server

  • blank

Explanation

Question 103 of 115

1

Which option is available when using the process visualizer? (CHOOSE 2)

Select one or more of the following:

  • View approval processes as a flow chart

  • Share annotated approval process diagrams

Explanation

Question 104 of 115

1

Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity.
What should the sales representative do to ensure the marketing team can access the opportunity?

Select one or more of the following:

  • Change the opportunity owner to the public group

  • Manually share the record with the public group

  • Add the public group to the opportunity team

  • Add the public group to an opportunity queue

Explanation

Question 105 of 115

1

What are the capabilities of Content Delivery feature of SF Content? Choose 2

Select one or more of the following:

  • Password protect content deliveries that contain sensitive data

  • Track external users who have downloaded content delivery.

Explanation

Question 106 of 115

1

A user is having trouble logging in, has attempted several times and been locked out. What actions can an administrator take? (CHOOSE 2)

Select one or more of the following:

  • Click unlock on user's profile

  • Reset user's password.

Explanation

Question 107 of 115

1

What can be mass transferred when changing users? (CHOOSE 2)

Select one or more of the following:

  • Leads

  • Quotas

  • Campaigns

  • Accounts

Explanation

Question 108 of 115

1

What 3 types of customization should be done on activities (tasks and events) (CHOOSE 3)

Select one or more of the following:

  • Validation rules

  • Workflow rules

  • Field tracking

  • Assignment rules

  • Custom fields

Explanation

Question 109 of 115

1

How can an admin ensure a user only sees stages relevant to their sales processes?

Select one or more of the following:

  • Roles

  • Page Layouts

  • Multi-Select Picklists

  • Record Types

Explanation

Question 110 of 115

1

The options for Deleting fields (unable that is)

Select one or more of the following:

  • Field Dependency

  • Page Layouts

  • Workflow

  • Report

Explanation

Question 111 of 115

1

What are the ways a user should access Salesforce from a Mobile Device? (CHOOSE 2)

Select one or more of the following:

  • Download the Salesforce mobile application

  • Access Salesforce via a web browser

Explanation

Question 112 of 115

1

What are 3 features of Chatter? (CHOOSE 3)

Select one or more of the following:

  • Recommendations

  • Events

  • Bookmarks

  • Notes

  • Feeds

Explanation

Question 113 of 115

1

VP of Sales adds "Verbal Agreement" as a Sales stage, but users aren't seeing it. What action should be taken.

Select one or more of the following:

  • Ensure not over limit of 10 values

  • Ensure value is active

  • Add value to appropiate record types

  • Add value to appropiate sales processes

Explanation

Question 114 of 115

1

Which two dashboard componets should users follow in Chatter (CHOOSE 2)

Select one or more of the following:

  • A dashboard component snapshot

  • A metric with conditional highlighting

  • A gauge with breakpoints

  • A table with conditional highlights

Explanation

Question 115 of 115

1

When a case is escalated to a Tier 2 agent. Assuming an escalation rule is already created and the Organization-Wide Defaults have been set to Private, how can an admin ensure sales operation teams have access to read/write escalated cases?
A. Case Escalation Rules
B. Case Assignment Rules
C. Criteria-Based Sharing Rule
D. Ownership-Based Sharing Rules

Select one or more of the following:

  • Case Escalation Rules

  • Case Assignment Rules

  • Criteria-Based Sharing Rule

  • Ownership-Based Sharing Rules

Explanation

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