Quiz by Beth Coleman, created more than 1 year ago

Service Design starts with a set of new or changed business requirements and ends with the development of a service solution designed to meet those requirements.

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	Created by Beth Coleman about 6 years ago

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ITIL Scope of Service Design

Question 1 of 2

1

Which of the following is NOT within the scope of ITIL Service Design

Select one or more of the following:

Service solutions for existing, unchanged services.
Management information systems and tools
Technology artchitetures and management architectures
The process required
Measurement methods and metrics

Explanation

Question 2 of 2

1

Good service design makes it possible to deliver quality, cost-effective services and to ensure that the business requirements are being met. Which of the following are standard outcomes of the ITIL service design approach:

Select one or more of the following:

Reduces total cost of ownership
Improves the quality, consistency and performance of service
Eases the implementation of new and changed services
Reduces need for information and decision making

Explanation