What does NOT indicate a good error message?
Written in complicated language
Tells the person what they did
Explains the problem
Shows an example
If people are doing a difficult task, then you need to raise the level of arousal.
Tunnel action is where you keep doing the same task over and over even though it isn’t working.
Some stress can actually help complete a task because it heightens awareness.
What is a Positive Consequence
Actions that have no effect on task completion
Actions that do not give the desired result but provide the user with information that helps them achieve an overall goal.
Actions that result in a dead end, undo a positive consequence, send the user back to a starting point, or result in action that can not be reversed.
You should try to fix nuetral consequence first when trouble shooting.
Which is an example of an Omission error?
When it comes time to enter the server for your email, you enter the wrong server name.
When you go to turn on your Wi-Fi you go to the drop down and select the network name even though you could just press the Wi-Fi on/off icon.
When setting up your email you only do the settings for your outgoing mail, not your incoming mail.
Motor-control Errors happen while using the controls of a device. For example accidentally swiping when you're trying to zoom in.
How are older adults more likely to complete a task?
Take more steps through the use of rigid exploration.
Use past knowledge.
Use meaningful hints from their actions.
James Reason wrote Human Error (1990) about the Swiss Cheese Model of Human Error.
