Chapter 10: Communication, Collaboration, and Technology in the 21st Century

Question 1 of 16

1

Ineffective communication can lead to a long list of undesirable outcomes . It is actually one of the major causes of preventable adverse events in acute care settings.

Select one of the following:

True
False

Explanation

Question 2 of 16

1

Effective communication isn't a core competency needed in public health nursing, but it's still a very important skill for the public health nurse.

Select one of the following:

True
False

Explanation

Question 3 of 16

1

Why is communication so important in nursing?

Select one of the following:

It is used to provide information for decision making at all levels of community health.
Decisions are enhanced through effective communication.
It allows information clarification so a consensus can be reached and the people involved can move forward with goals.
It facilitates the expression of feelings.
It promotes closer working relationships.
It controls behavior by providing clear expectation and boundaries in groups.
A & B ONLY
All the answers are correct.

Explanation

Question 4 of 16

1

Which of the following is NOT a part of the communication process?

Select one of the following:

The sender must effectively encode the message for the receiver.
The sender must convey a message through a channel.
The receiver must decode the message into an understandable form.
The sender must ask the receiver if the message has been correctly decoded.

Explanation

Question 5 of 16

1

What are the 2 important considerations that influence the clarity and effectiveness of message sending?

Select one or more of the following:

The extend of the nurse's self-awareness
The nurse's awareness of the receiver.
The nurse's emotional state.
The patient's emotional state.
The environment the message is being transmitted in.

Explanation

Question 6 of 16

1

Nonverbal messages are important, but they aren't as important as verbal messages.

Select one of the following:

True
False

Explanation

Question 7 of 16

1

Select the methods of nonverbal communication.

Select one or more of the following:

Personal appearance
Dress
Posture
Facial expression
Gestures
Physical distance between sender and receiver
Tone of voice.
The sound of silence.

Explanation

Question 8 of 16

1

Which of the following is NOT a basic rule for effective sending of messages to patients?

Select one of the following:

Keep the message honest and uncomplicated.
Use as few words as possible.
Ask for feedback to make certain that the message is understood.
Make sure body language is congruent with the message sent.
None of these are basic rules for effective sending.

Explanation

Question 9 of 16

1

Effective receiving skills require attending to verbal and nonverbal messages, as well as seeking feedback to understand their meaning.

Select one of the following:

True
False

Explanation

Question 10 of 16

1

Active listening relies on the nurse having genuine interest in what the patient is saying. This allows the nurse to understand the message from the sender's perspective.

Select one of the following:

True
False

Explanation

Question 11 of 16

1

Is this nurse demonstrating good active listening skills?

A patient is talking about a highly traumatic event in her life. The nurse is mostly quiet, sitting back in her chair with her arms crossed. She is maintaining eye contact with the patient, nodding her head, and saying things like "uh huh", "go on", and "I understand". Her facial expression is relaxed and concerned.

Select one of the following:

Yes
No

Explanation

Question 12 of 16

1

Is this nurse demonstrating good communication skills?

A patient is upset after being diagnosed with HIV. She tells the nurse "I probably got it from an affair I had with a co-worker about 6 months back. I feel so stupid!" The nurse is sitting back in her chair with his arms crossed and her hands in a fist. She is making eye contact, and her facial expression is neutral. The nurse coolly says to the patient "now that you've contracted HIV, you'll have to tell your husband that you cheated on him. He'll probably be devastated."

Select one of the following:

Yes
No

Explanation

Question 13 of 16

1

Is this nurse demonstrating good communication skills?

A patient is upset after being diagnosed with HIV. She tells the nurse "I probably got it from an affair I had with a co-worker about 6 months back. I feel so stupid!" The nurse nods his head. He is sitting forward in his chair with his hands together in a ball in his lap. He is making eye contact, and his facial expression is neutral. The nurse calmly responds with the following: "So about 6 months prior, you had an affair, and you believe that you contracted HIV from this. Am I correct?" After the patient nods in agreement, the nurse asks "What do you believe is the best course of action from here?"

Select one of the following:

Yes
No

Explanation

Question 14 of 16

1

Which interpersonal skill is this nurse demonstrating?

A nurse walks into a patient's room in the nursing home. She cheerfully states "Good morning, Mr. Howard! It's time for your meds!" Mr. Howard refuses to take his meds. The nurse sits down next to him, leans forward, and politely asks him "what's making you not want to take your medication?" She listens silently, occasionally nodding her head, while he explains that he doesn't like taking his meds because they make him feel "tired, nauseated, dizzy, and old and run down." The nurse tells the patient that she'll talk to his doctor about alternative medications and dosings, and documents his refusal in the EMAR.

Select one of the following:

Showing respect
Empathizing
Developing trust and rapport
None of these answers are right

Explanation

Question 15 of 16

1

Which interpersonal skill is this nurse demonstrating?

A patient is describing to the nurse a sexual assault he experienced at a club earlier that night. The following exchange occurs:

Patient, in a hysterical tone of voice: "I'm so stupid! I shouldn't have been flirting with him. This is all my fault for being a tease."
Nurse, in a calm tone of voice: "It sounds to me like you feel that you feel guilty for the incident because you were flirting with the man who assaulted you. Am I correct?"
Patient: "Yes, I feel like I'm the person to blame for it."
Nurse: "It seems like you're placing all the blame on yourself. Is that true?"
Patient: "Yes."

Select one of the following:

Showing respect
Empathizing
Developing trust and rapport
None of these are correct

Explanation

Question 16 of 16

1

Which interpersonal skill is this nurse demonstrating?

A nurse is caring for a patient in the ICU following a suicide attempt. The following conversation takes place:

Patient: "My family thinks I'm selfish for attempting suicide. I bet you do, too." Nurse, gently: "You believe that both me and your family thinks you're selfish for attempting suicide?"
Patient: "Yes."
Nurse: "What makes you think that?"
Patient: "Everybody thinks suicide is selfish."
Nurse, tenderly: "Regardless of how people generally feel about suicide, I'm not here to judge you. I'm here to help you get better. I'll be back to check on you in 30 minutes."

30 minutes later the nurse checks in on the patient and the following exchange takes place:

Patient: "Do you think my family will ever forgive me for trying to kill myself?"
Nurse: "Well, I can't say yes or no to that. Hopefully, with time and some family therapy, your relationship with your family will get better."

Select one of the following:

Showing respect
Empathizing
Building trust and rapport
None of these are correct

	Created by Olivia McRitchie almost 6 years ago

Quiz on Chapter 10: Communication, Collaboration, and Technology in the 21st Century, created by Olivia McRitchie on 13/03/2019.

Chapter 10: Communication, Collaboration, and Technology in the 21st Century

Question 1 of 16

Ineffective communication can lead to a long list of undesirable outcomes . It is actually one of the major causes of preventable adverse events in acute care settings.

Select one of the following:

Explanation

Question 2 of 16

Effective communication isn't a core competency needed in public health nursing, but it's still a very important skill for the public health nurse.

Select one of the following:

Explanation

Question 3 of 16

Why is communication so important in nursing?

Select one of the following:

Explanation

Question 4 of 16

Which of the following is NOT a part of the communication process?

Select one of the following:

Explanation

Question 5 of 16

What are the 2 important considerations that influence the clarity and effectiveness of message sending?

Select one or more of the following:

Explanation

Question 6 of 16

Nonverbal messages are important, but they aren't as important as verbal messages.

Select one of the following:

Explanation

Question 7 of 16

Select the methods of nonverbal communication.

Select one or more of the following:

Explanation

Question 8 of 16

Which of the following is NOT a basic rule for effective sending of messages to patients?

Select one of the following:

Explanation

Question 9 of 16

Effective receiving skills require attending to verbal and nonverbal messages, as well as seeking feedback to understand their meaning.

Select one of the following:

Explanation

Question 10 of 16

Active listening relies on the nurse having genuine interest in what the patient is saying. This allows the nurse to understand the message from the sender's perspective.

Select one of the following:

Explanation

Question 11 of 16

Select one of the following:

Explanation

Question 12 of 16

Select one of the following:

Explanation

Question 13 of 16

Select one of the following:

Explanation

Question 14 of 16

Select one of the following:

Explanation

Question 15 of 16

Select one of the following:

Explanation

Question 16 of 16

Select one of the following:

Explanation