Hallie Hughes
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Quiz on SHRM-CP/SCP, created by Hallie Hughes on 20/03/2019.

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SHRM-CP/SCP

SHRM-CP/SCP

Question 1 of 148

1

In general, which employee is most likely to have developed a global mindset?

Select one of the following:

  • An employee who has learned another language

  • An employee who is deeply motivated to work in another country

  • An employee who has completed cultural diversity courses the employer offers

  • An employee who spent time throughout her education in programs abroad

Explanation

Question 2 of 148

1

What graphic data analysis tool shows possible relationships between two variables?

Select one of the following:

  • Flowchart

  • Scatter diagram

  • Pareto chart

Explanation

Question 3 of 148

1

What is the weighted average of the following salaries?
$20,000 (2 incumbents)
$30,000 (1 incumbent)
$35,000 (2 incumbents)
$40,000 (1 incumbent)

Select one of the following:

  • $25,000

  • $30,000

  • $31,250

  • $35,000

Explanation

Question 4 of 148

1

What is the best way for an HR professional to persuade a function to embrace changes in work processes that are part of an organizational effectiveness intervention?

Select one of the following:

  • Present evidence that disruption will be only temporary.

  • Show how these are standard procedures at other organizations.

  • Explain that the function's credibility with management depends on accepting these changes.

  • Present the changes as necessary to maintaining competitiveness

Explanation

Question 5 of 148

1

HR is recruiting for a job that requires a high degree of accuracy. A mistake made by a worker could be dangerous and costly. What feature would be most important in a pre-employment test for this position?

Select one of the following:

  • High validity

  • High reliability

  • Environmental factors in the testing environment

  • Fairness evidence for protected groups

Explanation

Question 6 of 148

1

What is the term for a cultural vision that holds that there are no absolutes and everything is based on the situation?

Select one of the following:

  • Determinism

  • Ethnocentrism

  • Parochialism

  • Relativism

Explanation

Question 7 of 148

1

Which definition best describes the concept of a stakeholder?

Select one of the following:

  • A stakeholder has a legally defined or contractual relationship with a firm.

  • l management team.

  • A stakeholder is anyone who shares in the value of an organization and its activities

  • A stakeholder owns a financial interest in a venture

Explanation

Question 8 of 148

1

If you were trying to show the relationship between employees' formal education and job performance ratings, what data analysis tool would you use?

Select one of the following:

  • Pie chart

  • Scatter diagram

  • Pareto chart

  • Trend analysis

Explanation

Question 9 of 148

1

What is the correct positioning of an HR strategy?

Select one of the following:

  • It is concerned with only the people aspects of the organization.

  • It is a support unit of the corporate strategy.

  • It cascades from the organization's corporate strategy.

  • It is aligned with a cost management and profit focus.

Explanation

Question 10 of 148

1

What can be said about a customer service sales associate selection test that successfully measures essential job-related skills and abilities?

Select one of the following:

  • It is valid

  • It is reliable

  • It is statistically significant

  • It is legally compliant

Explanation

Question 11 of 148

1

An organization has chartered three cross-functional teams with representation from senior management, middle management, and employees. Each team has distinct goals that focus on different aspects of the customer experience. Every six weeks, the teams share their accomplishments. What approach to planning and implementing the change has the organization adopted?

Select one of the following:

  • Cascade

  • Strategic

  • Progressive

  • Organic

Explanation

Question 12 of 148

1

What communication method is more likely to be favored by high-context cultures?

Select one of the following:

  • Written

  • E-mail

  • Face-to-face

  • Multimedia Presentations

Explanation

Question 13 of 148

1

When comparing wages within a group, the most frequently occurring wage is called the

Select one of the following:

  • Mode

  • Average

  • Median

  • mode

Explanation

Question 14 of 148

1

What is an example of implicit culture?

Select one of the following:

  • Language

  • Pace of Life

  • Views toward power

  • Food

Explanation

Question 15 of 148

1

How is Porter's "Five Forces" framework used in developing strategies?

Select one of the following:

  • To determine the cost-effectiveness of strategic initiatives

  • To assess the strength of various competitors in one's industry

  • To understand competitive industry factors that can shape strategy

  • To identify internal strengths and weaknesses

Explanation

Question 16 of 148

1

What is the primary purpose of strategic planning?

Select one of the following:

  • To align organizational units and employees with business goals

  • To apply the results of financial forecasting to business goals

  • To allocate resources in a fair and consistent manner among units

  • To create a detailed project plan for the purposes of documenting control

Explanation

Question 17 of 148

1

What does the final stage of both Kurt Lewin's and John Kotter's models of change management involve?

Select one of the following:

  • Giving employees the necessary tools to implement the change

  • Addressing emotional effects on organizational members

  • Making the change part of the organization

  • Providing a clear sense of the future

Explanation

Question 18 of 148

1

An applicant scored in the 95th percentile on a job knowledge test. Because the interviewer questioned the results, the applicant was asked to retake the test. Again, the result was a very high score, and the applicant was hired. Three months later, it was determined that this new hire could not perform the job effectively. What can you conclude about the job knowledge test?

Select one of the following:

  • It was only reliable, not valid.

  • It had only content validity.

  • It had only criterion-related validity.

  • It had only construct validity

Explanation

Question 19 of 148

1

What is the basis of religious law?

Select one of the following:

  • Legislative acts

  • Regulatory directives

  • Beliefs and conventions

  • Court decisions

Explanation

Question 20 of 148

1

Which test most effectively identifies potential high-performing leaders in a collaborative work environment?

Select one of the following:

  • Psychomotor

  • Personality

  • Work sample

  • Emotional intelligence

Explanation

Question 21 of 148

1

Which hands-on training method best allows an onboarding manufacturing employee to practice his job in a risk-free setting?

Select one of the following:

  • Role play

  • Simulation

  • Apprenticeship

  • Team training

Explanation

Question 22 of 148

1

An HR manager has been asked to design a training program for the company. Which HR metric should be considered first in designing the program?

Select one of the following:

  • Average tenure of employees

  • Performance quality of one-year employees

  • Total costs for training

  • Percentage of employees with a career plan

Explanation

Question 23 of 148

1

A valued employee arrives 15 minutes late for work without explanation. Using the company's positive approach to discipline, which action should be taken to course-correct the employee’s tardiness?

Select one of the following:

  • Verbal caution

  • Final warning

  • Written reprimand

  • Counseling

Explanation

Question 24 of 148

1

An HR director believes it is important that managers take more responsibility for performance appraisals. Which responsibility should the HR director assign specifically to the managers?

Select one of the following:

  • Design appraisal system

  • Track timely receipt of appraisals

  • Identify development areas

  • Train staff to use performance system

Explanation

Question 25 of 148

1

Which is a significant benefit of recruiting from internal sources?

Select one of the following:

  • Minimizes inflated expectations about the job

  • Employees will all be of the existing mindset

  • Provides a continuous pool of applicants

  • Innovation increases with each infusion of new talent

Explanation

Question 26 of 148

1

Which incentive plan is most likely to cause frustration to higher-performing employees?

Select one of the following:

  • Behavioral encouragement

  • Piecework

  • Gain sharing

  • Profit sharing

Explanation

Question 27 of 148

1

Which is the best way to address the lack of diversity within organizational units?

Select one of the following:

  • Consult legal to mitigate discrimination claims in hiring

  • Implement incentives to employees for candidate referrals.

  • Confirm that recruiters incorporate diversity policy into the recruitment process.

  • Develop a diversity initiative with targeted hiring objectives.

Explanation

Question 28 of 148

1

Which measure shows how much more valuable an organization has become because of its investment in human capital?

Select one of the following:

  • Human capital return on investment

  • Human economic value added

  • Human capital value added

  • Return on investment

Explanation

Question 29 of 148

1

The two primary dimensions of behavioral theories of leadership are

Select one of the following:

  • intelligence and task-relevant knowledge

  • consideration and self-confidence

  • consideration and initiating structure

  • initiating structure and intelligence

Explanation

Question 30 of 148

1

Which statement exemplifies Hersey-Blanchard's situational leadership theory?

Select one of the following:

  • A leader's style must change over time as individuals develop and require a different type of direction and leadership

  • Leaders don't need personal relationships with mentors to learn from them

  • Leaders need to be charismatic because employees dislike rigid controls and inherently want to accomplish something

  • A team leader is one equally concerned with people and production (task) to a maximum degree

Explanation

Question 31 of 148

1

In the contingency theory of leadership, which is the term for the degree of confidence, trust, and respect that followers have in their leader

Select one of the following:

  • Task structure

  • Position power

  • Situational faorableness

  • Leader-member relations

Explanation

Question 32 of 148

1

Which trait is not desirable in a leader in any culture?

Select one of the following:

  • Affability

  • Dependability

  • Win-Win mentality

  • Loner

Explanation

Question 33 of 148

1

A leader of function tries to influence her staff's satisfaction and productivity by being friendly and asking questions about their non-work lives. What type of power is she using?

Select one of the following:

  • Legitimate

  • Expert

  • Reward

  • Referent

Explanation

Question 34 of 148

1

Which of the four branches of emotional intelligence is described as the ability to capitalize on feelings to promote and inform decision making, problem solving, and other cognitive activities?

Select one of the following:

  • Perceiving emotion

  • Using emotion to facilitate thought

  • Understanding emotion

  • Regulating emotion

Explanation

Question 35 of 148

1

Which motivation theory appeals to an employee's need for achievement?

Select one of the following:

  • Three need theory

  • Theory Y

  • Herzberg's theory

  • Attribution theory

Explanation

Question 36 of 148

1

What is the Expectancy Theory?

Select one of the following:

  • Efforts increases in relation to one's confidence that the behavior will result in a positive outcome and reward

  • Individuals are motivated by basic needs within a social and cultural context

  • individuals are motivated by a desire to satisfy certain needs

Explanation

Question 37 of 148

1

What are the basic categories of needs of Maslow Theory, that must be met in an ascending order?

Select one of the following:

  • Achievement, Affiliation, Power

  • Physiological, Safety and security, Belonging and love, Esteem, and Self-actualization

  • Stability, locus of control, controllable,

Explanation

Question 38 of 148

1

What practice illustrates transparency?

Select one of the following:

  • Sharing personal information with fellow staff members

  • Publicizing criteria for access to development opportunties

  • Involving all staff members in tactical decisions

  • Supporting promotions decisions with specific examples

Explanation

Question 39 of 148

1

A manger is asked by a senior manager to select an employee who has been mentored by the senior manager. This employee was not the manager's first choice for the job. What would be the most useful question for the manager to ask in sorting out the ethical implications of this action?

Select one of the following:

  • Am I sure about my assessments of the candidates' abilities

  • What would be peers think of me if I changed my mind

  • Is this fair to everyone involved

  • Is this really an ethical question

Explanation

Question 40 of 148

1

Which is the term for the proposition that ethical behavior is determined by local culture, laws, and business practices?

Select one of the following:

  • Ethical universalism

  • Multiculturalism

  • Laissez-fair ethics

  • Cultural relativism

Explanation

Question 41 of 148

1

A manger notices that two employees are having a debate regarding a project's management. Although they both agree that the current way the project is being managed is incorrect, they have two completely different views as to what the solution is, and both are determined to implement their solution. The manager recognizes that there could be value in both of the proposed solutions and suggests that a hybrid of the two could be used. What mode of conflict is being used?

Select one of the following:

  • Accommodate

  • Assert

  • Avoid

  • Collaborate

Explanation

Question 42 of 148

1

What is the process where two or more parties work together to reach an agreement on a matter?

Select one of the following:

  • Negotiation

  • Strategic planning

  • Performance evaluation

  • Meeting of the minds

Explanation

Question 43 of 148

1

Which form of negotiation is most consistent with the leadership characteristics found to be effective in global settings?

Select one of the following:

  • Soft

  • Hard

  • Principled

  • Collaborative

Explanation

Question 44 of 148

1

What would be the best advice for an HR manager presenting a complex analysis of workforce needs and recommendations to a leadership group?

Select one of the following:

  • Make sure all data is included in slides

  • Practice

  • Frame the information

  • Let the audience draw their own conclusions

Explanation

Question 45 of 148

1

A manager wants to explain to an ambitious employee that she will not be receiving a promotion and why she did not get the job. What would be the best form of communication to use in this case?

Select one of the following:

  • Phone call

  • E-Mail

  • Private, face-to-face conversation

  • Text

Explanation

Question 46 of 148

1

An HR manager tells a staff member how to deliver quality customer service to internal customers. Although the staff member paraphrases the coaching advice and seems to understand it, the manger still receives negative comments from other functions who work with this staff member. How could this communication be improved?

Select one of the following:

  • Repeat the message until the performance is improved

  • Confirm understanding by observing actual performance

  • Try writing out the directions for the staff member

  • Ask the staff member directly if there is another issue causing this performance

Explanation

Question 47 of 148

1

What is a global mindset?

Select one of the following:

  • The ability to encourage others with diverse backgrounds to see one's own perspective as the correct one

  • The ability to learn other languages

  • The belief that all other cultures and identity groups are really no different from one's own

  • The ability to take an international, multidimensional perspective that is inclusive of other cultures, perspectives, and views

Explanation

Question 48 of 148

1

What is the term for a set of beliefs, attitudes, values, and behaviors shared by members of a large group and passed won from one generation to the next?

Select one of the following:

  • Global mindset

  • Culture

  • Assimilation

  • Globalization

Explanation

Question 49 of 148

1

What cultural layer is exemplified by the pasta dishes that are unique to Italy?

Select one of the following:

  • Norms and values

  • Basic assumptions

  • Artifacts and products

  • Implicit culture

Explanation

Question 50 of 148

1

How would Hofstede label a culture that is nurturing, empathetic, and oriented toward quality of life and that strives for consensus?

Select one of the following:

  • High feminine

  • High uncertainty avoidance

  • High individualism

  • High power distance

Explanation

Question 51 of 148

1

How would Trompenaars and Hampden-Turner label a culture in which individuals express their emotions freely?

Select one of the following:

  • Particular

  • Synchronic

  • Affective

  • External

Explanation

Question 52 of 148

1

What challenge to effective cross-cultural communication is faced by an organization that believes that their way is the best way and who lack interest in other ways of reaching a goal?

Select one of the following:

  • Cultural sterotyping

  • Cultural determinism

  • Cultural relativism

  • Cultural ethnocentrism

Explanation

Question 53 of 148

1

What are the three main types of world legal systems?

Select one of the following:

  • Civil, criminal, corporate

  • Written, oral, transcribed

  • Civil, common, religious

  • Legislative, judicial, executive

Explanation

Question 54 of 148

1

Which system of law is the most prevalent in the world?

Select one of the following:

  • Common law

  • Corporate law

  • Civil law

  • Criminal law

Explanation

Question 55 of 148

1

Which world legal system is based primarily on legal precedent?

Select one of the following:

  • Common law

  • Civil law

  • Religious law

  • Criminal law

Explanation

Question 56 of 148

1

What is the term for the concept that laws are to be enforced only through accepted, codified procedures?

Select one of the following:

  • Rule of law

  • Due process

  • Conflict of law

  • Jurisdiction

Explanation

Question 57 of 148

1

What is the term for the right of a legal body to exert authority over a given geographical territory, subject matter, or persons or institutions?

Select one of the following:

  • Rule of law

  • Due process

  • Conflict of law

  • Jurisdiction

Explanation

Question 58 of 148

1

What is extraterritoriality?

Select one of the following:

  • Binding agreements among nations as to where trade may be conducted and under what conditions

  • An extensions of the power of a multinational regional organization over the national laws of its members

  • Reciprocal agreements entered into by two or more nations regarding employment related issues

  • An extensions of the power of a country's laws over its citizens outside that country's sovereign national boundaries

Explanation

Question 59 of 148

1

How are the concepts of value and the value chain related to strategy?

Select one of the following:

  • Value points to economic metrics that can be used to measure strategic success

  • Value chain analysis identifies areas critical to strategic success

  • The value chain defines what is important for the organization's stakeholders

  • The concepts relate primarily for-profit enterprises

Explanation

Question 60 of 148

1

The focus of strategic planning is on goals and how they will be achieved. What is the focus of strategic management?

Select one of the following:

  • How leaders act in alignment with those goals

  • Tracking allocation of resources toward strategic goals

  • Identifying future talent

  • Satisfying stakeholders

Explanation

Question 61 of 148

1

What is the key benefit of developing consistent, Long-term goals?

Select one of the following:

  • It shows the interaction of planning, people, and process to achieve goals

  • It separates strategic intentions from the effects of organizational culture

  • It decreases the influence of external factors

  • It reduces resources wasted on nonstrategic activities

Explanation

Question 62 of 148

1

What type of organizational activity is most likely to succeed in the strategic planning and management processes

Select one of the following:

  • Strategies are developed by the functions with little involvement of senior management

  • Senior management develops a high-level strategy intended solely for publication in the annual report

  • HR is asked to analyze current competencies against a proposed strategy

  • Function leaders make well-reasoned strategic decisions based on their operational needs

Explanation

Question 63 of 148

1

A firm manufactures glass used in commercial building projects. Their advantage lies in the variety of their offerings and the technologies they use. However, other firms can take business from them by offering similar products with different technologies. Which of Porter's
"Five Forces" does this illustrate?

Select one of the following:

  • Threat of substitution

  • Threat of entry

  • Bargaining power of suppliers

  • Bargaining power of buyers

Explanation

Question 64 of 148

1

What is a business case?

Select one of the following:

  • Cost-benefit analysis of a business concept

  • Market research into acceptability of new service or product

  • Scenario-based test of a business plan

  • Analysis of a problem and of possible solutions

Explanation

Question 65 of 148

1

When would a return on investment (ROI) analysis be an effective metric?

Select one of the following:

  • An organization wants to compare its productivity with that of similar competitors

  • A function is seeking information about a company's financial performance

  • An HR function wants to confirm that it is complying with legal and regulatory requirements

  • An investor is seeking information about a company's financial performance

Explanation

Question 66 of 148

1

What is debt to asset (formula: total liabilities/ total assets)

Select one of the following:

  • leverage ration reflecting the amount of exposure to risk from debt that an organization has assumed

  • leverage ration reflecting how an organization is funding its growth

  • Activity ratio that measures the efficiency of debt collection

Explanation

Question 67 of 148

1

What is accounts receivable turnover (formula: Net credit sales/ average accounts receivable)

Select one of the following:

  • liquidity ratio that indicates level of working capital

  • profitability ratio showing the percentage of total sales revenue after incurring the direct costs of producing goods and services sold

  • activity ratio that measures the efficiency of debt collection

Explanation

Question 68 of 148

1

What is gross margin (formula: total sales - cost of goods sold / total sales)

Select one of the following:

  • profitability ratio showing the percentage of total sales revenue after incurring direct costs of producing goods and services sold

  • leverage ratio reflecting how an organization is funding its growth

  • liquidity ratio that indicates level of working capital

Explanation

Question 69 of 148

1

What is a value chain?

Select one of the following:

  • the process by which an organization creates the product or service it offers to a customer

  • can be defined and measured differently

  • multiple organizations producing parts of a good or service across geographical regions

  • strategy provides guidepost throughout the organization, from top to bottom.

Explanation

Question 70 of 148

1

what are the primary activities of a value chain

Select one of the following:

  • management, finance, legal

  • Supply management, HR management, Technology

  • R&D, operations, marketing and sales, fulfillment, customers

  • Growth, maturity, renewal, no growth, decline

Explanation

Question 71 of 148

1

What are the benefits of strategy

Select one of the following:

  • effectiveness, Efficiency, impacts, better competitive

  • bled of awareness, mindful of all stakeholders, measures everything

  • taking shortcuts, sufficient involvement of the rest of the organization, adequate communication, better internal vision

  • consistent long-term goals, decision making by leaders, better competitive and external vision, better internal vision

Explanation

Question 72 of 148

1

what are the three levels of strategy

Select one or more of the following:

  • Organizational strategy, Business unit strategies, and operational strategy

  • Performance strategy, organization strategy, competitive strategy

  • Business unit strategies, internal strategies, competitive strategy

Explanation

Question 73 of 148

1

What is the organizational strategy

Select one of the following:

  • address questions of how and where the organization will focus to create value

  • reflects the way in which organizational and business unit strategies are translated into action at the functional level through functional strategies

  • reflects on the measuring performance that helps organizations determine whether strategic initiatives have been implemented as planed

  • focuses on the future of the organization as a single unit, a general vision of the future it seeks the long-term goals

Explanation

Question 74 of 148

1

What is a business unit strategy

Select one of the following:

  • address question of how ans where the organization will focus to create value

  • focuses on the future of the organization as a single unit

  • focuses on the measuring the operations in different functional units

  • Investment in the initiative benefits to the organization

Explanation

Question 75 of 148

1

what is an operational strategy

Select one of the following:

  • focuses on the future of the organization as a single unit

  • all policies, programs, and process repeated at each strategic level

  • reflects the way in which organizational and business unit strategies are translated into action at the functional level through functional strategies

  • address questions of how ans where the organization will focus to create value

Explanation

Question 76 of 148

1

What does key performance indicators (KPIs) do?

Select one of the following:

  • result in wasting fewer resources on activities

  • help organizations make the right measurements, measures of performance used to gauge progress toward strategic objectives or agreed standards of performance

  • results in achieving competitive advantage by being superior indicator

  • helps organizations focus on performance that supports strategic goals by measuring activities that are relevant to the organization's future growth

Explanation

Question 77 of 148

1

What are effective ways to measure performance

Select one of the following:

  • focus on performance that supports strategic goals, blend awareness of past, present, and future performance in creating objectives, be mindful of all stakeholders, reexamine what you're measuring regularly

  • take shortcuts, little follow-through, overreliance on the comfortable and familiar, insufficient commitment, insufficient involvement of the rest of the organization, and inadequate communication

Explanation

Question 78 of 148

1

What is the stakeholder concept

Select one of the following:

  • proposes that any organization operates within a complex environment in which it affects and is affected by variety of forces or stakeholders who all share in the value of the organizations and its activities

  • finding the most time and cost effective processes to achieve operations that affect the functions in strategic performance

  • decision making at all levels and in all parts of the organization

  • Objectives that only value the organization and its activities in long term goals to maximize profits

Explanation

Question 79 of 148

1

what are the parts of a stakeholder concept

Select one of the following:

  • supply management, customers, legal, HR management,finance, marketing and sales, trade associations

  • Finance, operations, R&D, investors, political groups, suppliers, customers, supply management, employees

  • Trade associations, investors, governments, political groups, customers, employees, suppliers, communities

Explanation

Question 80 of 148

1

What are the three possible outcomes of a life cycle concept in order by revenue and time

Select one of the following:

  • Introduction, maturity, growth, renewal, no growth, decline

  • Introduction, growth, maturity, renewal, no growth, decline

  • growth, maturity, introduction, renewal, decline, no growth

  • decline, no growth, growth, renewal, maturity, introduction

Explanation

Question 81 of 148

1

What is the introduction stage in the life cycle concept

Select one of the following:

  • Revenue is low because there is little market awareness and because of the market's resistance to change

  • Revenue is high because there is more market awareness and because of the market's readiness to change

  • revenue is low because there is more market awareness and because of the market's resistance to change

Explanation

Question 82 of 148

1

What is the growth stage of the life cycle concept

Select one of the following:

  • as time process, revenue tends to decrease, the rate of growth (curve) will be vary by new industry, products, services

  • as time decreases, revenue begins to increase, the rate of growth (curve) will decrease by industry, enterprise, or product

  • as time process, revenue begins to increase, the rate of growth (curve) will vary by industry, enterprise, or product

Explanation

Question 83 of 148

1

what is the maturity stage in the life cycle concept

Select one of the following:

  • The market is not saturated and growth occurs only through renewal of the new industry

  • The market is saturated and growth occurs only through introduction of new products or customer groups

  • The market is saturated and growth occurs when time and revenue are constant with each other

Explanation

Question 84 of 148

1

what is the renewal/ no growth/ decline stage in the life cycle concept

Select one of the following:

  • when revenue and time decreases because of the supply and demand of the market decreases

  • Eventually demand will decrease, either because the need no longer exists or it is satisfied more effectively something or someone new

  • Suddenly demand decreases only because the need no longer exists

  • When revenue and time increases and demand can no longer match or satisfied the needs in time of the market change

Explanation

Question 85 of 148

1

What is the impact of maturity life cycle stage on HR strategy

Select one of the following:

  • Building and retaining a productive workforce to meet a high level of demand

  • Delivering HR services with shrinking budget

  • Reducing the workforce size

  • reductions in workforce to right-size the organization as it rebuilds

Explanation

Question 86 of 148

1

What is the impact of renewal life cycle stage on HR strategy

Select one of the following:

  • Reductions in workforce to right-size the organization as it rebuilds

  • dealing with increased turnover rate

  • establishing stable leadership through succession planning

  • helping the organization's members manage constant stress and workplace changes necessary to survive

Explanation

Question 87 of 148

1

What is the impact of no growth life cycle stage on HR strategy

Select one of the following:

  • maintaining engaged workforce with fewer resources

  • a streamlining of structures and policies

  • make sure that formalization does not make the organization less agile and innovative

  • modeling awareness of external influences

Explanation

Question 88 of 148

1

What is the impact of Decline life cycle stage on HR strategy

Select one of the following:

  • added responsibilities to job descriptions and remaining staff

  • consulting to other parts of the organization to solve problems that affect productivity

  • helping the organization's members manage constant stress and workplace changes necessary to survive

  • communication and reinforcing organizational culture in policies and practices

Explanation

Question 89 of 148

1

What is the Porter's five forces framework

Select one of the following:

  • introduction, growth, maturity, renewal, decline

  • consistent decision making, consistent long term goals, better competitive vision, better internal vision, better external vision

  • Threat of substitution, threat of entry, bargaining power of buyers, bargaining power of suppliers, rivalry among competitors

Explanation

Question 90 of 148

1

What is an example of a Zero-based budgeting method

Select one of the following:

  • Installing new computer equipment or providing training would increase the budge

  • A department would need to justify its entire budge and show how its funding helps the organization meet its goals

  • A government agency could experience a system wide 5% budget decrease, which would be spread among its units according to different percentages

Explanation

Question 91 of 148

1

what is an example of an Activity-based budgeting method

Select one of the following:

  • An organization asks functions what resources they will need to produce specific outputs or levels

  • Installing new computer equipment or providing trading would increase the budget

  • A department would need to justify its entire budge and show how its funding helps the organization meet its goals

Explanation

Question 92 of 148

1

most effective budgets are created in

Select one of the following:

  • an individual manner

  • HR management

  • a collaborative manner

Explanation

Question 93 of 148

1

The components of a business case

Select one of the following:

  • Statement of need, recommended solution, risks and opportunities, estimated costs and time frame

  • Each unit is ranked, expenditures are justified, additional funds are requested

  • Examine allocate costs, manage unexpected threats and opportunities, communicate to HR leaders

Explanation

Question 94 of 148

1

What is business intelligence

Select one of the following:

  • Allows analyst to gather facts, investigate alternatives, and consider risks

  • Allow analyst to foresee the estimates amounts of information that could provide in an event of an acquisition or merger

  • Allows analyst to retrieve timely, accurate, and complete data and transform that data into " actionable intelligence" that could be used to make organizational decisions

  • Allows analyst to approve and implement data that improves external environment actions

Explanation

Question 95 of 148

1

The relationship between assets, liabilities, and equity is represented by what balance sheet equation

Select one of the following:

  • Liabilities+ equity or equity= assets- Liabilities

  • Assets= liabilities+ equity or equity= assets- liabilities

  • assets-liabilities=assets=liabilities + equity or equity

Explanation

Question 96 of 148

1

Any money entered as an asset is balanced by offsetting liabilities, to illustrate this consider that A company's buildings and land are valued in year 2 at $ 59,600,000. This asset is balanced by a note to a bank for 60% of its value, or $35,760,000. What is the remainder of the asset's value that is considered equity value

Select one of the following:

  • $23,840,000

  • $30,400,000

  • $24,000,000

  • $15,200,000

Explanation

Question 97 of 148

1

What a balance sheet

Select one of the following:

  • Is one indicator of the organization's financial health, its assets, liabilities, and equity at a particular time

  • Compares revenues, expenses, and profits over a specified period of time

  • Represents what a company owes to either its owner(s) or its shareholders

Explanation

Question 98 of 148

1

what are assets

Select one of the following:

  • Represents was a company owes to either its owner or its stakeholders

  • What an organization owns (tangible; cash, cash equivalents, inventory of finished product or materials, property, and equipment or intangible; copyrights and patents, proprietary knowledge)

  • What an organization owes ( rent, loans, or notes, tax debts, accounts payable, unpaid fines, wages and benefits that have been earned but not paid)

Explanation

Question 99 of 148

1

What are liabilities

Select one of the following:

  • What an organization owes ( rent, loans, or notes, tax debts, accounts payable, unpaid fines, wages and benefits that have been earned but not paid)

  • What an organization owns (tangible; cash, cash equivalents, inventory of finished product or materials, property, and equipment or intangible; copyrights and patents, proprietary knowledge)

  • Represents was a company owes to either its owner or its stakeholders

Explanation

Question 100 of 148

1

what is equity

Select one of the following:

  • What an organization owns (tangible; cash, cash equivalents, inventory of finished product or materials, property, and equipment or intangible; copyrights and patents, proprietary knowledge)

  • Is combined with liabilities in the balance sheet because it represents what a company owes to either its owner or its shareholder; what is left of a company's assets after its liabilities have been discharged

  • What an organization owes ( rent, loans, or notes, tax debts, accounts payable, unpaid fines, wages and benefits that have been earned but not paid)

Explanation

Question 101 of 148

1

what is accounts receivable

Select one of the following:

  • The money an organization's customer owe the organization

  • The money an organization owes its vendors and suppliers

  • Fixed assets that have tangible value

Explanation

Question 102 of 148

1

What is accounts payable

Select one of the following:

  • Money an organization's customers owe the organization

  • What is left of a company's assets after its liabilities have been discharged

  • Money an organization owes its vendors and suppliers

Explanation

Question 103 of 148

1

What is the income statement

Select one of the following:

  • Compares revenues, expenses, and profits over a specified period of time- usually a year or a quarter

  • One indicator of the organization's financial health

  • Compares current assets that can be easily liquidated or converted into cash

Explanation

Question 104 of 148

1

What is gross profit

Select one of the following:

  • Sales revenues minus the costs of producing what is sold, compares gross profit with sales

  • Net income is what a business has after paying interest and taxes

  • Illustrates the effect of all organizational activities

Explanation

Question 105 of 148

1

What is net income

Select one of the following:

  • What a business has after paying interest and taxes

  • Sales revenue minus the costs of producing what is sold

  • Illustrates the effect of all organizational activities

Explanation

Question 106 of 148

1

What is the formula for net income

Select one of the following:

  • Gross profit / net sales

  • Revenues - Expenses

  • Expenses- net sales

Explanation

Question 107 of 148

1

How is the gross profit margin calculated

Select one of the following:

  • Net sales + gross profit

  • Net income / gross profit

  • Gross profit / net sales

Explanation

Question 108 of 148

1

How is the net profit margin calculated

Select one of the following:

  • Net income + net sales

  • Net income / net sales

  • Net income / gross profit

Explanation

Question 109 of 148

1

What is the cash flow statement

Select one of the following:

  • What business has after paying interest and taxes

  • Current assets include items that can be easily liquidated or converted into cash

  • Illustrates the effect of all organizational activities- activities that both consume value ( production, administration) and produce value ( sales, investment) on how much cash or cash equivalents the organization has on hand

Explanation

Question 110 of 148

1

What is the formula for Return on investment (ROI)

Select one of the following:

  • Net income / number of outstanding shares

  • Total sales- total costs / total sales

  • Gain from investment-cost of investment / cost of investment

Explanation

Question 111 of 148

1

What is the formula for profit margin

Select one of the following:

  • Total sales-total costs / total sales

  • Net income/ number of outstanding shares

  • Total liabilities / total assets

Explanation

Question 112 of 148

1

What is the formula for Earnings per share (EPS)

Select one of the following:

  • Gain from investment- Cost of investment / cost of investment

  • Net income / number of outstanding shares

  • Stock price per share / Earnings per share

Explanation

Question 113 of 148

1

What skill could most improve an HR function's ability to manage change

Select one of the following:

  • Mastery of complex communication means

  • Knowledge of current job descriptions

  • Understanding of strategic implications

  • Evaluation

Explanation

Question 114 of 148

1

What should leaders understand about managing change?

Select one of the following:

  • Acceptance of change cannot be expected until long after the change has been made

  • Managing change involves employees' cognition, emotions, and behavior

  • Most employees will embrace the promise of change

  • Global organizations must standardize their processes for introducing organizational change

Explanation

Question 115 of 148

1

What important action takes place at the end of Lewin's change management model ?

Select one of the following:

  • Employee input on change is sought

  • A vision of the future is communicated

  • The change is made a lasting part of the organization's policies or processes

  • Employees are motivated to accept the change

Explanation

Question 116 of 148

1

What is managing the change spectrum

Select one of the following:

  • Resistant, neutral, welcoming

  • Fear, positive, negative

  • Welcoming, fear, neglecting

Explanation

Question 117 of 148

1

What are the conditions that make change possible

Select one of the following:

  • Empathy, communication, manager's negative reaction

  • Shared purpose, reinforcement systems, skills required for change, consistent role models

  • Urgency, communication, reinforcement systems, empathy

Explanation

Question 118 of 148

1

What stage of the Lewin's model of change will help get employees to accept that the change will occur by reducing factors that work against change

Select one of the following:

  • Unfreezing

  • Moving

  • Refreezing

Explanation

Question 119 of 148

1

What is the Cascade approach when planning and implementing a change

Select one of the following:

  • Relies on a top-down sequence with complete change at each level. change at one level or unit high up in the organization eventually transforms the units and levels beneath it

  • Change originates at the op and is broadcast to the entire organization

  • Relies on independent centers and multiple origins of the change within the organization

Explanation

Question 120 of 148

1

What is the organic method when planning and implementing a change

Select one of the following:

  • Relies on a top-down sequence with complete change at each level

  • Relies on independent centers and multiple origins of the change within the organization

  • The change originates at the top and is broadcast to the entire organization

Explanation

Question 121 of 148

1

What is an interview advantage

Select one of the following:

  • It is Safer, confidential environment may generate significant information

  • Requires strong relationship-building skills

  • The interviewer can influence questions and interpret answers

Explanation

Question 122 of 148

1

Which context a focus group might occur

Select one of the following:

  • To follow up on a survey by more in-depth discussions at the specific issues from collection qualitative data that impacts the survey results

  • Only one individual perspective is needed for a specific issue

  • Where participants are not free to share collection of qualitative data

Explanation

Question 123 of 148

1

What is a nominal group technique (NGT) for a focus group

Select one of the following:

  • A technique that proceeds through rounds in which participants each suggest ideas, the rounds continue no further ideas are proposed

  • A technique that progressively collects information from a group on a pre-selected issue, after the coordinator identifies the issues and participants, each participant lists his/her idea about the issue in question in a brief, concise manner and returns the list anonymously to the coordinator

  • A technique that discuss core ideas, group members add related ideas and indicate logical connections, eventually grouping similar ideas

Explanation

Question 124 of 148

1

Which of the following question is NOT one of the questions that human resources professional needs to address in a Human Management Capital plan during strategic planning?

Select one of the following:

  • Where have we come from

  • Where are we now

  • How will we get there

  • How will we know when we arrived

Explanation

Question 125 of 148

1

Why is understanding of legal process so valuable for human resources professional

Select one of the following:

  • Human resources professionals are the ones responsible for contacting members of Congress in the event that legislation should be proposed

  • The business world is increasingly involved with legislative process, and the human resource professional is a company's outside contact for legislation

  • Legislation influences the relationship between employers and employees, and human resource professional is responsible for understanding this relationship

Explanation

Question 126 of 148

1

Standard Human Resource budget responsibilities for a company might include all of the following EXCEPT

Select one of the following:

  • Travel expenses

  • Payroll taxes

  • Performance increases

  • Employee Benefits

Explanation

Question 127 of 148

1

The Fair Labor Standards Act (FLSA) Retains a certification of age for all employees for how long

Select one of the following:

  • 2 years

  • 1 year

  • 5 years

  • Until employee termination

Explanation

Question 128 of 148

1

What are the human resource professional's primary role in assisting a development with conducting an effective interview

Select one of the following:

  • To offer any requested advice on preparing for and setting up interviews

  • To choose the members of the prospective interview board

  • To conduct all interviews for prospective employees of all company

Explanation

Question 129 of 148

1

The Uniform Guidelines on Employee Selection process (UGESP) requires which two qualities in testing

Select one of the following:

  • Fairness and reliability

  • Equality and fairness

  • Reliability and validity

  • Consideration and reliability

Explanation

Question 130 of 148

1

The Warn Act was designed to do which of the following

Select one of the following:

  • Prevent massive lay-offs that disrupt the economy

  • Ensure rights for employees who have been laid off

  • Provide new positions for employees that have been laid off

Explanation

Question 131 of 148

1

Which of the following provides the best definition of organization development

Select one of the following:

  • Creating a mutual understanding of values within an organization

  • Analyzing the various elements of an organization's makeup and reviewing opportunities for improvement

  • Creating a sense of balance between employers and their employees in a company

Explanation

Question 132 of 148

1

Which of the following elements is NOT a part of the ADDIE model of instructional design

Select one of the following:

  • Design

  • Develop

  • Administration

  • Evaluation

Explanation

Question 133 of 148

1

What is the purpose of of a total rewards strategy

Select one of the following:

  • To use budget for rewards in order to retain employees

  • To assist in creating teamwork among employees

  • To plan for establishing salaries among employees

Explanation

Question 134 of 148

1

What is a Delphi technique for a focus group

Select one of the following:

  • A technique progressively collects information from a group on a preselected issue, after the coordinator identifies the issue and participants, each participant lists his/her ideas about the issue in question in a brief, concise manner and returns the list anonymously to the coordinator

  • A technique that begins the discussion with cored ideas, the group members add related ideas and indicate logical connections, eventually grouping similar ideas

  • A technique the proceeds through rounds in which participants each suggest ideas, the rounds continue until no further ideas are proposed

Explanation

Question 135 of 148

1

From the answers below, what are relatively inexpensive ways to gather a large amount of data from a large and dispersed group of subjects

Select one of the following:

  • Observing and sampling

  • Surveys and questionnaires

  • Questionnaires and sampling

  • Observing and questionnaires

Explanation

Question 136 of 148

1

What two key characteristics of data collected should you be concerned with whether you are designing a tool to gather primary data or using data from a secondary source

Select one of the following:

  • Statistical sampling and Measurement Bias

  • Unweighted average and weighted average

  • Reliability and Validity

Explanation

Question 137 of 148

1

What is reliability

Select one of the following:

  • Is the ability of an instrument to measure what it is intended to measure

  • Is Built on reason and evidence

  • Reflects the ability of a data-gathering instrument or tool, to provide results that are consistent

Explanation

Question 138 of 148

1

What is validity

Select one of the following:

  • The ability of an instrument to measure what it is intended to measure

  • Reflects the ability of a data-gathering instrument or tool, to provide results that are consistent

  • Is built on reason and evidence

Explanation

Question 139 of 148

1

What is Bias

Select one of the following:

  • Using irrelevant criteria to develop measures

  • Occurs when people consciously or unconsciously evaluate data in an irrational manner

  • The degree of to which people measure attributes that are relevant to the measurement's intention

Explanation

Question 140 of 148

1

From the answers below, what are the two quantitative measures frequently used to analyze data

Select one of the following:

  • Frequency distributions and tables and measures of central tendency

  • Data analysis method and Ratio analysis method

  • Frequency distributions and tables and Variance analysis

  • Quartiles and percentiles

Explanation

Question 141 of 148

1

Analytics can expose the important connections and patterns in data to make better workforce decisions because they

Select one of the following:

  • Consider the past and present and forecast the future

  • Show dispersion, or how groups of data related to each other

  • Identifies the degree of difference between planned and actual performance.

Explanation

Question 142 of 148

1

What is a ratio analysis

Select one of the following:

  • Shows dispersion, or how groups of data related to each other

  • Refers to using relationships between data in financial statements to measure the financial health of an organization

  • Identifies the degree of difference between planned and actual performance

Explanation

Question 143 of 148

1

What is a regression analysis

Select one of the following:

  • Refers to a statistical method used to determine whether a relationship exists between variables and the strength of the relationship exists between variables and the strength of the relationship

  • The ability to predict variables such as level of sales, production, or service within workable limits or ranges most often becomes the foundation for making the HR forecast

  • Starts with a result and then works backward

  • Can be used to test the possible effects of altering the details of a strategy to see if the likely outcome can be improved

Explanation

Question 144 of 148

1

what is an example of why an HR professional would use a pie chart

Select one of the following:

  • To describe the age breakdown of the workforce

  • To analyze recruiting methods in terms of employee performance ratings

  • To analyze workforce demand to identify overall trends in demand as well as high and low pints in the calendar year

  • To analyze and illustrate causes of voluntary and involuntary employee separation from the organization

Explanation

Question 145 of 148

1

what is an example of why an HR professional would use a Pareto chart

Select one of the following:

  • To analyze workforce demand to identify overall trends in demand as well as high and low points

  • To analyze recruiting methods in terms of employee performance

  • To analyze and illustrate causes of voluntary and involuntary employee separation from the organization

  • To describe the age breakdown of the workforce

Explanation

Question 146 of 148

1

What is an advantage of the nominal group technique in conducting research

Select one of the following:

  • It adds more credibility to the reported findings

  • It is easier to quantify data for analysis and reporting

  • It allows for in-depth discussion and analysis of certain topics

  • It involves research participants in prioritizing data

Explanation

Question 147 of 148

1

In analyzing salary survey data, which measure could be used to evaluate the number of incumbents and salary

Select one of the following:

  • Weighted average

  • Unweighted average

  • Median

  • Mode

Explanation

Question 148 of 148

1

An HR manager wants to detect a correlation between possession of a certain type of degree and job performance ratings. What type of analysis would help

Select one of the following:

  • Variance analysis

  • Regression analysis

  • Trend analysis

  • Root cause analysis

Explanation

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