jen justice
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Business/Economics Quiz on Quiz 7 HRM, created by jen justice on 03/04/2019.

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Quiz 7 HRM

Question 1 of 15

1

Performance management is the process of ensuring that employees' activities and output _______ organizational goals.

Select one of the following:

  • violate

  • match

  • change

  • supplement

  • help

Explanation

Question 2 of 15

1

All but one of the following is a problem associated with performance appraisals. Name the exception.

Select one of the following:

  • Discourages teamwork

  • Evaluators are inconsistent

  • Too objective

  • Manager has complete power over the employee

  • Produces emotional anguish

Explanation

Question 3 of 15

1

Which of the following is a purpose of performance management systems?

Select one of the following:

  • administrative

  • developmental

  • strategic

  • All of the answers are correct.

  • None of the answers are correct.

Explanation

Question 4 of 15

1

The extent to which the performance measure gives guidance to employees about what is expected of them refers to which criteria for effective performance measures?

Select one of the following:

  • reliability

  • validity

  • specific feedback

  • acceptability

  • fit with strategy

Explanation

Question 5 of 15

1

What type of performance measurement method involves assigning a certain percentage of employees to each category in a set of categories?

Select one of the following:

  • simple ranking

  • forced-distribution

  • paired comparison

  • mixed-standard scales

  • graphic rating scale

Explanation

Question 6 of 15

1

If a manager considers one employee at a time and circles a number or a word to signify the degree to which that employee demonstrates a particular trait, he or she is using a

Select one of the following:

  • critical incidents approach.

  • mixed-standard scale.

  • behavioural observation scale.

  • graphic rating scale.

  • simple ranking.

Explanation

Question 7 of 15

1

Which method of performance measurement builds on the critical incident approach and defines competency dimensions specifically, using statements of behaviour that describe different levels of the competency?

Select one of the following:

  • forced-distribution

  • graphic rating scale

  • mixed-standard scale

  • behaviourally anchored rating scale (BARS)

  • None of the answers are correct.

Explanation

Question 8 of 15

1

In what type of performance measurement system are goals established and passed down through the organization?

Select one of the following:

  • productivity measurement and evaluation systems

  • management by objectives

  • assessment centres

  • organizational behaviour modification

  • balanced scorecard

Explanation

Question 9 of 15

1

The organizational approach to performance management that integrates financial, customer, internal business processes, and learning and growth is called

Select one of the following:

  • management by objectives.

  • behaviourally anchored rating scale.

  • balanced scorecard.

  • graphic rating scale.

  • mixed-standard scale.

Explanation

Question 10 of 15

1

An effective way to reduce rating errors in performance appraisals involves

Select one of the following:

  • punishment

  • training

  • MBO

  • BARS

  • using a balanced scorecard.

Explanation

Question 11 of 15

1

Performance feedback should be

Select one of the following:

  • a surprise.

  • timely

  • frequent

  • frequent and timely

  • an annual event.

Explanation

Question 12 of 15

1

Which approach to performance feedback is generally most effective?

Select one of the following:

  • tell-and-sell

  • tell-and-listen

  • problem-solving

  • tell-and-train

  • tell-and-hide

Explanation

Question 13 of 15

1

Coaching, frequent performance feedback, goal setting, and restructured job assignments may be effective ways to improve performance for which category of employees?

Select one of the following:

  • solid performers

  • underutilized

  • misdirected effort

  • underperformer

  • These methods will not improve performance for any category of employees.

Explanation

Question 14 of 15

1

A summary of performance gaps that includes an action plan mutually agreed to by the employee and supervisor is a(n)

Select one of the following:

  • performance support plan.

  • performance improvement plan.

  • employment contract.

  • legal issue in performance management.

  • employee-employer agreement.

Explanation

Question 15 of 15

1

Which one of the following statements about employee monitoring is FALSE?

Select one of the following:

  • Employees are more likely to accept employee monitoring if the organization explains its purpose and links it to help in improving performance.

  • Employees may find employee monitoring demoralizing, degrading, and stressful.

  • Monitoring provides detailed, accurate information.

  • The use of global positioning systems (GPS) to monitor employees' whereabouts is encouraged by Canada's Privacy Commissioner.

  • Employee Internet use is monitored by more than one-half of employers.

Explanation