Things not to do with difficult people.
Relevant
discrimination
Be sarcastic & rude
All
........ is the careful use of good judgment in each individual situation to decide how to act.
A professionalism
Deportment
knowledge
Discretion
opportunity & frustration are causes of
Team work
misconduct
Rationalization
........ working in cooperation towards a common goal.
customer service
integrity
team work
attitude
watching the speaker should include .......
presenting the right message
dialogue
good listening
all
Diya is punishment under...........
customary law
statute law
Islamic law
tazir law
security guard has only the basic authority to............as any other citizens & police.
detain
arrest
use of force
search
One of the most important consideration in using force is............
justification
clarity
judgment
observation
A ________ security guard projects professionalism.
calm
angry
quit
polite
4 P's of searching includes
positive
personality
permission
A person can only be arrested when there is sufficient .......... that a crime has been committed.
evidence
witness
report
notebook
............. & bias against someone or something because of personnel believe.
prejudice
stereotype
There are __ types of patrol.
5
4
6
3
Never carry any types of weapon unless it has been authorised by yours ____.
company
client
post order
supervisor
The most important thing you can deal with an emergency is ………… if happens.
plan
think
evacuate
help
Don't write anything in your report that you can't _______.
justify
judge
clarify
understand
Most serious crime is ______ .
felony
misdemeanor
contravention
Summary has _______ of main point of report.
an emphasis
an end of event
last point
conclusion
falling to do something required by law is ______.
an omission
an act
crime
The most important tool in dealing with difficult people is your ______.
behaviour
calmly
professionalism
The people business law is called _______.
civil law
criminal law
panel law
islamic law
In emergency situation dealing the security guard _______.
need leadership
being assistance
sitting quite
have plan
the basic power of arrest exist for ______.
police
citizen
security guard
securing an incident scene is to keep _______ people out of immediate area.
unauthorized
authorized
only officers
report should not include _______ .
slang
too many technical words
your opinion
_______ is not suitable for high security area.
personal reorganization
level of access
access control
Spill on floor, broken furniture are example of _______ .
physical hazards
natural hazards
biological hazards
personal hazards
children can _____ .
be witness
not be witness
be judge
be lawyer
Your report can be read by _______ .
anyone
police only
judge only
your supervisor
When speaking on, ________ speak clearly & slowly .
radio
CCTV
mobile
speaker
Problem solving depends on _________ .
awareness
reports
________ found by security guard should be documented.
bomb
accident
in building evacuation a security guard duty should ________ .
be prepare & active
show leadership
What equipment should be in a location for a security guard ________ .
good security awareness
black pen
logbook
There are _____ fundamentals of professionalism.
10
8
The least type of crime is _________ .
How to protect the private property ?
locks
barriers
walls
alarms
_______ is treating people individually.
stereotyping
______ is the most common way of identififying problems .
patrol
CCTv
petrol
your eyes
There are 3 types of radio; portable , car & _________ .
base
transmission