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Quiz on CompTIA A+, created by jackmartin1999 on 13/01/2015.

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CompTIA A+

Question 1 of 130

1

A first time PC owner drops off their brand new PC for service, reporting that it is slow and the memory should be 12GB according to the box but only reports 4GB. The RAM voltage was set improperly; one chip needed to be reseated and the BIOS had to be set to use the triple channel architecture. When picking up the PC the customer asks what was wrong. Which of the following would be the MOST appropriate response for this customer?

Select one of the following:

  • “Your PC's memory was installed incorrectly. I removed it and put it back in. Additionally the XMP profile needed to be adjusted for TCA.”

  • “It was very complicated and technical in nature. If you do not mess with the settings, it should be fine from now on.”

  • “You had the DDR3-1600 set up wrong; you set it for 1.5v and single channel.”

  • “The PC's memory, or RAM, needed to have the correct settings applied to be utilized correctly. It should work fine now.”

Explanation

Question 2 of 130

1

A technician would like to load an operating system CD on startup. Which of the following settings
would a technician change in the BIOS?

Select one of the following:

  • Enable TPM

  • Enable BIOS password

  • Disable TPM

  • Boot sequence

Explanation

Question 3 of 130

1

During which of the following phases of the imaging process is the latent image exposed to toner?

Select one of the following:

  • Charging

  • Developing

  • Exposing

  • Transferring

Explanation

Question 4 of 130

1

Which of the following is an APIPA address?

Select one of the following:

  • 10.10.x.x

  • 169.254.x.x

  • 192.168.x.x

  • 255.x.x.x

Explanation

Question 5 of 130

1

Which of the following expansion slots would support the HIGHEST transfer speeds for high-end
graphics cards? (Select TWO).

Select one or more of the following:

  • PCIe

  • AGP 8x

  • PCI

  • ISA

  • AGP

Explanation

Question 6 of 130

1

Which of the following configurations would be set after installing a new modem card?

Select one of the following:

  • Proxy server settings

  • Workgroup name

  • COM port number

  • Expansion port

Explanation

Question 7 of 130

1

Which of the following devices would need to be configured to block specific ports and protocols from entering the network?

Select one of the following:

  • Bridge

  • Firewall

  • Port replicator

  • Gateway

Explanation

Question 8 of 130

1

Which of the following is the appropriate interface to connect an optical mouse and keyboard to a computer?

Select one of the following:

  • IEEE 1394

  • USB

  • Serial

  • eSATA

Explanation

Question 9 of 130

1

Which of the following memory features allows for the protection against random inconsistencies in the transfer of the data?

Select one of the following:

  • Low latency

  • Dual channel

  • ECC

  • Single channel

Explanation

Question 10 of 130

1

Which of the following memory types is MOST commonly found in Pentium 4 class and newer desktop PCs?

Select one of the following:

  • SIMM

  • RAMBUS

  • SODIMM

  • DIMM

Explanation

Question 11 of 130

1

A workstation would MOST likely be connected to an office network using which of the following cable types?

Select one of the following:

  • eSATA

  • Bluetooth

  • SCSI

  • Ethernet

Explanation

Question 12 of 130

1

Which of the following parts of a laptop screen provides illumination for the LCD?

Select one of the following:

  • Inverter

  • Backlight

  • Inverter connector cable

  • Bezel

Explanation

Question 13 of 130

1

Which of the following safety devices would be employed to prevent static discharge between a computer and a technician?

Select one of the following:

  • Non-Magnetic screwdriver

  • Voltmeter

  • Electrical tape

  • ESD mat

Explanation

Question 14 of 130

1

To configure two drives for MAXIMUM performance, which of the following RAID type should be used?

Select one of the following:

  • RAID 0

  • RAID 1

  • RAID 5

  • RAID 10

Explanation

Question 15 of 130

1

A technician is tasked with selecting components to build a computer that will be used for computer aided drafting and computer aided modeling. Which of the following components are the BEST choices? (Select TWO).

Select one or more of the following:

  • Triple channel memory

  • MIDI sound card

  • TV tuner

  • Onboard graphics

  • Socket 1366 CPU

Explanation

Question 16 of 130

1

Which of the following wireless protocols is limited to operating in the 5 GHz range ONLY?

Select one of the following:

  • 802.11a

  • 802.11b

  • 802.11g

  • 802.11n

Explanation

Question 17 of 130

1

Which of the following printing technologies uses piezoelectric pressure pads to produce small bubbles that are moved to the paper?

Select one of the following:

  • Impact

  • Thermal

  • Laser

  • Inkjet

Explanation

Question 18 of 130

1

When installing a printer in Windows, which of the following is the purpose of the Additional Drivers button on the Sharing tab in the printer’s properties?

Select one of the following:

  • To add additional drivers to emulate a different printer

  • To add additional drivers for other printers on the computer

  • To add additional drivers for other operating systems

  • To add additional drivers for different printing modes

Explanation

Question 19 of 130

1

Which of the following is MOST likely to have a physical switch on a laptop that allows it to be turned off without going into the BIOS?

Select one of the following:

  • External display

  • Webcam

  • Overclocking

  • Wireless

Explanation

Question 20 of 130

1

Which of the following will help protect against brown outs?

Select one of the following:

  • Power supply

  • Anti-static strap

  • Surge suppressor

  • Battery backup

Explanation

Question 21 of 130

1

ECC memory is primarily used in which of the following computers?

Select one of the following:

  • Tablet

  • Desktop

  • Server

  • Laptop

Explanation

Question 22 of 130

1

Which of the following protocols would an email client use?

Select one of the following:

  • HTTP

  • SNMP

  • POP3

  • SFTP

Explanation

Question 23 of 130

1

Which of the following standards would be used on a wireless router to support speeds up to 150 Mbps?

Select one of the following:

  • 802.11a

  • 802.11b

  • 802.11g

  • 802.11n

Explanation

Question 24 of 130

1

Which of the following should a technician check FIRST before upgrading the RAM in a laptop?

Select one of the following:

  • The speed of the FSB

  • The motherboard specifications

  • The BIOS manufacturer

  • The operating system version

Explanation

Question 25 of 130

1

A technician has replaced a bad internal WLAN card in a Windows 7 Professional laptop. The WLAN card is listed in Device Manager as enabled and working. Which of the following should be done NEXT to use the card?

Select one of the following:

  • Change the security passphrase of the network.

  • Configure encryption on the router.

  • The SSID of the network must be added to the connection.

  • The firmware and drivers must be updated to the latest version.

Explanation

Question 26 of 130

1

A technician is not able to boot to Windows OS. A “Non-bootable device found” message appears on the screen when the computer restarts. Which of the following is the MOST possible cause of the error message?

Select one of the following:

  • MBR is corrupt on the HDD.

  • HDD is set to Cable Select.

  • The operating system is corrupt.

  • A bootable HDD is not recognized in the BIOS.

Explanation

Question 27 of 130

1

A printer is not pulling paper out of the paper tray. Which of the following is the MOST possible cause of the problem?

Select one of the following:

  • Pickup rollers

  • Print head

  • Drum

  • Fuser

Explanation

Question 28 of 130

1

Which of the following connector types is found on coaxial cables?

Select one of the following:

  • F

  • ST

  • RJ-11

  • RJ-45

Explanation

Question 29 of 130

1

Which of the following is the correct pin out for T568B?

Select one of the following:

  • Orange/white, orange, green/white, blue, blue/white, green, brown/white, brown

  • Blue, blue/white, orange/white, orange, brown/white, brown, green/white, green

  • Green/white, green, orange/white, blue, blue/white, orange, brown/white, brown

  • Orange/white, orange, brown/white, brown, green/white, green, blue, blue/white

Explanation

Question 30 of 130

1

Which of the following lists the correct non-overlapping channels in 2.4 GHz?

Select one of the following:

  • 1, 6, 11

  • 2, 4, 6, 8, 10

  • 3, 6, 9

  • 5, 11

Explanation

Question 31 of 130

1

A home user working outside an office reports that their laptop is no longer connecting to the Internet. Which of the following would a technician recommend to check FIRST?

Select one of the following:

  • Windows Firewall settings

  • DHCP settings

  • Disable HomeGroup

  • Wireless on/off switch

Explanation

Question 32 of 130

1

A technician installed a new docking station for a user and they have lost the ability to connect to the network. Which of the following is the MOST likely reason?

Select one of the following:

  • DHCP is disabled

  • The network is down

  • Device drivers are not loaded

  • The product is not compatible

Explanation

Question 33 of 130

1

Which of the following expansion slots uses a serial connection?

Select one of the following:

  • PCI

  • PCI-X

  • PCIe

  • AGP

Explanation

Question 34 of 130

1

Which of the following provides the MOST storage capacity?

Select one of the following:

  • Floppy diskette

  • Blu-ray

  • DVD

  • CD-ROM

Explanation

Question 35 of 130

1

Which of the following provides the BEST protection from brown outs?

Select one of the following:

  • Surge suppressor

  • Computer power supply with built in surge protections

  • Motherboard with built-in surge protection

  • Uninterruptible power supply

Explanation

Question 36 of 130

1

Proper lifting technique for heavy items is:

Select one of the following:

  • To use gloves to pick up the item.

  • To squat and lift from the legs.

  • To have two people bend down and pick the item up.

  • To bend down and lift the item up.

Explanation

Question 37 of 130

1

When a grounding strap is not available, a technician can ground by touching the computer’s:

Select one of the following:

  • Power supply.

  • CPU fan.

  • Memory chips.

  • Motherboard.

Explanation

Question 38 of 130

1

A technician needs to configure a computer with an external storage drive. Which of the following interfaces would provide the FASTEST throughput?

Select one of the following:

  • USB 2.0

  • eSATA

  • CAT5

  • FireWire

Explanation

Question 39 of 130

1

Which of the following connector types uses a single RCA style connector?

Select one of the following:

  • DVI

  • VGA

  • RGB

  • Composite video

Explanation

Question 40 of 130

1

A technician replaces a computer’s NIC with a wireless card. The user wants to save the NIC. Which of the following should the technician use to preserve the NIC?

Select one of the following:

  • ESD mat

  • ESD wrist strap

  • Sealable plastic bag

  • Anti-static bag

Explanation

Question 41 of 130

1

A technician needs to replace a computer’s hard drive. Which of the following should the technician do FIRST?

Select one of the following:

  • Remove network connections

  • Remove the RAM

  • Self ground on the computer case

  • Disconnect power to PC

Explanation

Question 42 of 130

1

When a user’s computer boots, a message shows that reads: “Alert! Cover previously removed.” Which of the following was configured in the BIOS to cause this alert?

Select one of the following:

  • Boot sequence

  • Date/time clock settings

  • Intrusion detection

  • Virtualization support

Explanation

Question 43 of 130

1

When servicing a laptop, which of the following components usually requires the keyboard to be removed before the component can be replaced?

Select one of the following:

  • Processor

  • Hard drive

  • Battery

  • Optical drive

Explanation

Question 44 of 130

1

Which of the following laptop displays would provide the BEST viewing angle?

Select one of the following:

  • Passive matrix

  • TFT LCD

  • DLP

  • Plasma

Explanation

Question 45 of 130

1

When setting up for a projector presentation, which of the following laptop function keys usually needs to be toggled?

Select one of the following:

  • Contrast

  • Brightness

  • Display

  • Bluetooth

Explanation

Question 46 of 130

1

A user, Ann, states that her laser printer has a smudge that repeats itself every couple inches down the center of each page. Which of the following components MOST likely needs replacing?

Select one of the following:

  • Rollers

  • Fuser

  • Toner drum

  • Pickup assembly

Explanation

Question 47 of 130

1

A laptop’s wireless card shows up in the Device Manager, but the signal strength is always one bar. This is caused by which of the following?

Select one of the following:

  • The signal is disabled in the wireless utility

  • Disconnected or broken antenna

  • Disconnected or broken inverter

  • The wireless switch is turned off

Explanation

Question 48 of 130

1

Which of the following cables is prone to electromagnetic interference?

Select one of the following:

  • STP

  • PVC

  • Plenum

  • UTP

Explanation

Question 49 of 130

1

Which of the following cable types has a MAXIMUM transfer speed greater than 1 Gbps?

Select one of the following:

  • CAT6

  • CAT5

  • CAT5e

  • STP

Explanation

Question 50 of 130

1

RG-59 is a designation for which of the following cable types?

Select one of the following:

  • Plenum

  • Fiber optic

  • Twisted pair

  • Coaxial

Explanation

Question 51 of 130

1

Which of the following wireless standards provides the STRONGEST encryption?

Select one of the following:

  • WPA2

  • WPA

  • WEP64

  • WEP128

Explanation

Question 52 of 130

1

Which of the following memory types would MOST likely be installed in a laptop in the form of DDR3?

Select one of the following:

  • SODIMM

  • DIMM

  • CRIMM

  • RIMM

Explanation

Question 53 of 130

1

Which of the following ports is used by default for DNS traffic?

Select one of the following:

  • 25

  • 53

  • 143

  • 3389

Explanation

Question 54 of 130

1

Which of the following ports is used by default for IMAP traffic?

Select one of the following:

  • 53

  • 110

  • 143

  • 443

Explanation

Question 55 of 130

1

Which of the following ports is used for POP3 traffic by default?

Select one of the following:

  • 25

  • 110

  • 143

  • 443

Explanation

Question 56 of 130

1

A technician is asked to verify that a CAT5 patch cord, created by another technician, is in working order. Which of the following tools should the technician use to verify the patch cord?

Select one of the following:

  • Multimeter

  • Toner probe

  • Loopback plug

  • Cable tester

Explanation

Question 57 of 130

1

Which of the following is the FIRST thing a technician should do before putting their hand inside a computer case?

Select one of the following:

  • Acquire the appropriate tools that are going to be used.

  • Touch the case to discharge static.

  • Remove loose jewelry.

  • Refer to manufacturer documentation.

Explanation

Question 58 of 130

1

Which of the following socket types is for an Intel CPU?

Select one of the following:

  • F

  • 940

  • AM3

  • 1156

Explanation

Question 59 of 130

1

Which of the following cable types is MOST often found in Plain Old Telephone Service (POTS)?

Select one of the following:

  • RG-6

  • CAT3

  • RG-59

  • Multi-mode

Explanation

Question 60 of 130

1

Which of the following memory types has 184 pins?

Select one of the following:

  • DDR3

  • DDR

  • SDRAM

  • DDR2

Explanation

Question 61 of 130

1

The term SFF refers to which of the following?

Select one of the following:

  • CPU speed

  • Memory size

  • Motherboard size

  • HDD size

Explanation

Question 62 of 130

1

A threaded coaxial connector used to connect to a TV tuner is MOST often referred to as which of the following?

Select one of the following:

  • F-connector

  • RJ-11 connector

  • IEEE 1394 connector

  • RJ-45 connector

Explanation

Question 63 of 130

1

A dial-up modem uses which of the following types of connectors?

Select one of the following:

  • RJ-11

  • RG-59

  • RJ-45

  • RG-6

Explanation

Question 64 of 130

1

The MAXIMUM transfer rate of eSATA is:

Select one of the following:

  • 1.54 Mbps.

  • 2.0 Gbps.

  • 3.0 Gbps.

  • 480 Mbps.

Explanation

Question 65 of 130

1

A technician installs a new high-end gaming card into a computer but is not seeing any video. Which of the following power connectors did the technician MOST likely forget to install?

Select one of the following:

  • 4/8-pin 12v

  • 6/8-pin Molex

  • 20-pin main

  • 24-pin main

Explanation

Question 66 of 130

1

Which of the following should a technician do FIRST after receiving a call from a customer asking for assistance?

Select one of the following:

  • Confirm the user and the associated issue.

  • Confirm the hardware make, model, and serial number.

  • Escalate the call to a supervisor.

  • Assign the appropriate status for the problem.

Explanation

Question 67 of 130

1

Which of the following would be the BEST response a technician should give a customer who inquires about how long it will take to repair their PC?

Select one of the following:

  • The technician should ask the customer when they would like the computer to be completed.

  • Inform the customer that others will be helped first, but they will complete the repair as soon as possible.

  • Based on the technician’s assessment, give the customer an estimated time of completion.

  • Ask the customer to check in with the technician daily, until all work is completed.

Explanation

Question 68 of 130

1

After having difficulty printing, a user, Joe, informs a technician that the print server needs to be reset because there are a number of documents pending in the printer on the control panel. The technician understands that the real solution is to clear a paper jam. Which of the following is the MOST appropriate response the technician should give Joe?

Select one of the following:

  • Inform Joe that there are print jobs piling up, but the cause is a paper jam, and a technician is fixing the issue now.

  • Tell Joe that he was incorrect about the print server, and ask him open-ended questions to see if he has further suggestions.

  • Thank Joe for his help with solving the issue, and let him know that a technician is in the process of resetting the print server.

  • Remove the paper jam from the printer and offer Joe some reference materials so he can be more helpful in the future.

Explanation

Question 69 of 130

1

A technician realizes the problem Ann, a customer, is having before she is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?

Select one of the following:

  • Continue listening to Ann’s explanation until she is finished then refer her to a website so she can find the proper resolution.

  • Ask Ann to repeat the problem and all the symptoms several times in order for the technician to verify all the facts.

  • Finish listening to Ann’s explanation without interrupting if it will not take an excessive amount of time.

  • Politely tell Ann that the technician knows the proper solution and that no further explanation is necessary.

Explanation

Question 70 of 130

1

Which of the following display types uses a charged gas method of illumination?

Select one of the following:

  • OLED

  • CRT

  • LED LCD

  • Plasma

Explanation

Question 71 of 130

1

Which of the following laptop hardware components requires a re-soldering process in order to replace properly?

Select one of the following:

  • Mini PCIe wireless card

  • Heat sink

  • DC jack

  • Li-Ion battery

Explanation

Question 72 of 130

1

Which of the following should be used when building a high-end graphics workstation for CAD applications? (Select TWO).

Select one or more of the following:

  • Main memory of 8 GB or more

  • PCI-e video card with large amount of memory

  • More than 4 accessible USB 2.0 ports

  • A 32-bit OS to handle the large amount of expected disk I/O

  • An eSATA external drive

Explanation

Question 73 of 130

1

A user, Ann, is experiencing headaches and motion sickness symptoms when using her new computer monitor. Which of the following can a technician adjust to help Ann?

Select one of the following:

  • Privacy filter

  • Refresh rate

  • Use a digital signal

  • Brightness

Explanation

Question 74 of 130

1

Which of the following protocols is used by a server to assign IP addresses?

Select one of the following:

  • DNS

  • SMTP

  • LDAP

  • DHCP

Explanation

Question 75 of 130

1

Which of the following protocols is used to translate fully qualified domain names into IP addresses?

Select one of the following:

  • LDAP

  • DNS

  • DHCP

  • SMTP

Explanation

Question 76 of 130

1

Which of the following is enabled in the BIOS that will prompt a user, Joe, to enter his password every time the laptop performs a POST?

Select one of the following:

  • Power User access

  • Power on password

  • Administrative password

  • User profile access

Explanation

Question 77 of 130

1

Which of the following is a private class B IP address?

Select one of the following:

  • 10.0.15.1

  • 172.16.0.1

  • 172.33.1.1

  • 192.168.1.1

Explanation

Question 78 of 130

1

Which of the following is the MOST important aspect of the chain of custody?

Select one of the following:

  • Reporting

  • Preservation

  • Observation

  • Documentation

Explanation

Question 79 of 130

1

A PC cannot connect to the network. A network card was purchased without documentation or driver discs. Which of the following is the BEST way to install it into this machine?

Select one of the following:

  • From the PC, download and install the drivers

  • Run Windows update to install drivers

  • Copy drivers to flash drive and install

  • Purchase the disc online and install

Explanation

Question 80 of 130

1

Which of the following requires a MINIMUM of four hard drives?

Select one of the following:

  • RAID 0

  • RAID 1

  • RAID 5

  • RAID 10

Explanation

Question 81 of 130

1

A coworker has reported that someone has engaged in prohibited activity. The supervisor has asked the technician to quarantine the PC until police arrive. Which of the following should the
technician do? (Select TWO).

Select one or more of the following:

  • Allow the user to continue working

  • Check for viruses

  • Re-image the hard drive

  • Document time/date for later reference

  • Prevent users from accessing the PC

  • Turn off PC

Explanation

Question 82 of 130

1

A customer has asked for the ability to operate dual digital monitors. Which of the following is the BEST solution for accomplishing this?

Select one of the following:

  • Split the onboard video port.

  • Update the video drivers to allow for multiple monitors.

  • Add an adaptor to the onboard VGA port.

  • Install a video card with multiple DVI ports.

Explanation

Question 83 of 130

1

A customer has purchased a 1TB internal hard drive. The customer would like to have it installed as a data drive in their existing system. The technician discovers there is no spare power supply connector for the new hard drive. Which of the following would enable the technician to EASILY accomplish the task? (Select TWO).

Select one or more of the following:

  • Replace the existing hard drive.

  • Replace the power supply.

  • Remove the floppy disk.

  • Remove the CD-ROM.

  • Split an existing power connection.

Explanation

Question 84 of 130

1

Which of the following pin pairs remain with the same wire color for either T568A or T568B?

Select one of the following:

  • Pair 1 & 8

  • Pair 2 & 7

  • Pair 3 & 6

  • Pair 4 & 5

Explanation

Question 85 of 130

1

Which of the following would be included when documenting the MOST recent policy on corporate behavior?

Select one of the following:

  • Page numbers

  • Author of the document

  • A complete table of contents

  • Last revision dates and version numbers

Explanation

Question 86 of 130

1

Which of the following represents a wiring standard for connectors of twisted pair cables?

Select one of the following:

  • Fiber

  • T568A

  • IEEE1394

  • CAT5

Explanation

Question 87 of 130

1

Which of the following connectors would be found on a coaxial cable? (Select TWO).

Select one or more of the following:

  • BNC

  • LC

  • IDE

  • F

  • ST

Explanation

Question 88 of 130

1

Which of the following BIOS features should be enabled to increase security of the physical computer?

Select one or more of the following:

  • Chassis Intrusion Detection

  • Advanced Configuration and Power Interface

  • Antivirus Software

  • Temperature Monitoring

Explanation

Question 89 of 130

1

Which of the following amounts of memory BEST represents the upper limit of RAM when using a
32-bit architecture?

Select one or more of the following:

  • 2 GB

  • 4 GB

  • 6 GB

  • 16 GB

Explanation

Question 90 of 130

1

Which of the following would be an example of prohibited content?

Select one of the following:

  • Third party proxy sites

  • Malicious cookie

  • Detected virus

  • Unwanted pop-up

Explanation

Question 91 of 130

1

Which of the following is NOT a best practice when prohibited activity is suspected?

Select one of the following:

  • Back up the hard drive

  • Turn off the computer

  • Document the incident

  • Identify the content

Explanation

Question 92 of 130

1

When installing multiple SCSI drives in a system, which of the following is correct?

Select one of the following:

  • All drives must have the same SCSI ID.

  • Drives will be automatically assigned an ID by the controller.

  • Drives in the same RAID array must have the same SCSI ID.

  • Each drive must have a different SCSI ID.

Explanation

Question 93 of 130

1

A user, Joe, notices his laptop performance decreases while playing multimedia files. Which of the following would MOST likely increase performance?

Select one of the following:

  • Install a high-end graphics card with onboard memory.

  • Replace the sound card with a higher quality product.

  • Upgrade the CPU.

  • Increase SODIMM memory.

Explanation

Question 94 of 130

1

Which of the following would be the MOST important factor to consider when building a virtualization workstation?

Select one of the following:

  • High-end graphics card with onboard memory

  • A compact form factor

  • Dual monitor support

  • Maximum RAM and CPU cores

Explanation

Question 95 of 130

1

A technician completing a server room build out encounters a bundle of un-terminated network cables that are not labeled. Which of the following tools would be the BEST to determine which devices the cables are run to?

Select one of the following:

  • Toner probe

  • Multimeter

  • Cable tester

  • Loopback plug

Explanation

Question 96 of 130

1

After making a long CAT5 cable, the technician fears that the cable may have been damaged during the pull, but does not have a cable tester. Which of the following would be the BEST
alternative tool to determine whether there are any breaks or shorts in the cable?

Select one of the following:

  • Multimeter

  • Voltmeter

  • Loopback plug

  • Punchdown tool

Explanation

Question 97 of 130

1

Which of the following are standard AMD processor socket types? (Select TWO).

Select one or more of the following:

  • 1366

  • 1155

  • 940

  • LGA

  • F

Explanation

Question 98 of 130

1

Which of the following is the form factor of a standard VGA connector?

Select one of the following:

  • DB-15

  • DB-9

  • DIN-6

  • DB-25

Explanation

Question 99 of 130

1

A technician is going to install a gigabit Ethernet adapter into a laptop for a customer. Which of the following technologies is MOST likely being used in this installation?

Select one of the following:

  • Express card 54

  • USB 2.0

  • PCIe

  • Port replicator

Explanation

Question 100 of 130

1

A technician is installing a liquid cooling system for a high-end gaming PC. Which of the following liquids is MOST likely used for cooling?

Select one of the following:

  • Iodine

  • Mercury

  • Thermal paste

  • Oil

Explanation

Question 101 of 130

1

Which of the following ISP types requires an RJ-11 connection to the PC?

Select one of the following:

  • Cellular

  • Cable

  • Dial-up

  • WiMAX

Explanation

Question 102 of 130

1

In order to use an Intel Core 2 Duo processor, which of the following sockets MUST be on the motherboard?

Select one of the following:

  • LGA 755

  • LGA 1155

  • LGA 1156

  • LGA 1366

Explanation

Question 103 of 130

1

A user is trying to print pictures from their camera to a PAN printer. When the user tries to print, the camera states there is no printer paired with the camera. Which of the following is the MOST likely cause?

Select one of the following:

  • The camera’s Bluetooth option is not set for discoverable.

  • Ink needs to be replaced in the printer.

  • Bluetooth is turned off on the printer.

  • The camera does not have the printer drivers installed.

Explanation

Question 104 of 130

1

A technician is helping set up a new networking closet and notices that the humidity level is low in the room. Which of the following should be installed FIRST before rack mounting equipment?

Select one of the following:

  • A dehumidifier

  • A fire suppression system

  • ESD strap

  • Grounding bars

Explanation

Question 105 of 130

1

Which of the following terms is MOST likely associated with a modem connection?

Select one of the following:

  • RJ-11

  • 802.11g

  • RJ-45

  • IEEE 1394

Explanation

Question 106 of 130

1

Which of the following display types is likely to draw the LEAST amount of power?

Select one of the following:

  • LCD

  • LED

  • CRT

  • Plasma

Explanation

Question 107 of 130

1

Which of the following display types is MOST likely to have problems with light and glare?

Select one of the following:

  • Plasma

  • LED

  • OLED

  • LCD

Explanation

Question 108 of 130

1

In reference to express card types (e.g. Express Card 34 and Express Card 54), which of the following BEST describes what the numbers indicate?

Select one of the following:

  • Size of the memory allocation

  • Size of the expansion slot

  • The IEEE specification that it originated from

  • Number of available communication channels

Explanation

Question 109 of 130

1

Which of the following speeds BEST represents the speed of the memory when installing DDR2 at 800 MHz and DDR2 at 600 MHz?

Select one of the following:

  • 600 MHz

  • 700 MHz

  • 800 MHz

  • 1400 MHz

Explanation

Question 110 of 130

1

Which of the following BEST describes the purpose of a TV tuner card?

Select one of the following:

  • Decrease the interference associated with the incoming signal

  • Increase the reception of nearby televisions

  • Convert the user’s Internet service into a television signal

  • Decode NTSC or PAL signals for the PC

Explanation

Question 111 of 130

1

A user reports that some of the colors are bright in some areas and dull in others when printing toa laser printer. Which of the following should the technician do NEXT to resolve the issue?

Select one of the following:

  • Replace the pickup rollers

  • Print the cleaning page

  • Print a test page

  • Replace the fuser

Explanation

Question 112 of 130

1

A user from the payroll department is printing out paychecks and notices that words are not completely being printed out. The user does state that all of the print on the checks is still dark and legible. Which of the following should the technician perform to resolve this issue with the impact printer?

Select one of the following:

  • Reinstall the print drivers

  • Clean the printer head

  • Replace the printer ribbon

  • Replace the printer cable

Explanation

Question 113 of 130

1

A user reports that when printing to an impact printer that the carbon copies are legible but the top copy is blank. Which of the following is the MOST likely cause?

Select one of the following:

  • Replace the printer data cable

  • Reinstall the print drivers

  • Replace the printer head

  • Replace the ribbon

Explanation

Question 114 of 130

1

Which of the following is correct about differences in CAT5 and CAT6 connectors?

Select one of the following:

  • CAT5 connectors have locking tabs

  • CAT5 and CAT6 use the same connectors

  • CAT6 supports three different wiring standards

  • CAT6 connectors are longer for better contact

Explanation

Question 115 of 130

1

On an ATX motherboard, the 4-pin auxiliary power connector provides which of the following?

Select one of the following:

  • Additional power to onboard devices

  • Additional power to PCIx peripheral cards

  • Additional power to the South Bridge

  • Additional power to the CPU voltage regulator

Explanation

Question 116 of 130

1

Which of the following is often required to complete configuration of a barcode scanner?

Select one of the following:

  • The scanner must be set to reject scanning any codes shorter than three digits.

  • The system must be rebooted and update drivers installed.

  • The scanner utilities must be run to adjust the light intensity of the laser.

  • The scanner must be programmed by scanning in select codes.

Explanation

Question 117 of 130

1

When replacing the CPU in a laptop, which of the following locations should have thermal grease applied?

Select one of the following:

  • Connection points on the system board

  • Bottom of the CPU

  • Top of the CPU

  • Axis of the cooling fan

Explanation

Question 118 of 130

1

Which of the following is the MAIN difference between an LCD display and an LED display?

Select one of the following:

  • The ability to use external displays

  • The source of the backlighting

  • The viewable size of the display

  • The size of the pixel display

Explanation

Question 119 of 130

1

Which of the following printer processes would be LEAST suitable for creating archival documents?

Select one of the following:

  • Thermal

  • Inkjet

  • Laser

  • Impact

Explanation

Question 120 of 130

1

When printing forms that need to be copied using carbon paper, which of the following technologies is BEST suited?

Select one of the following:

  • Laser

  • Thermal

  • Inkjet

  • Impact

Explanation

Question 121 of 130

1

Which of the following would a technician need to setup a cable modem at a customer’s home?
(Select TWO).

Select one or more of the following:

  • Coaxial

  • CAT5e

  • PVC

  • Plenum

  • Fiber

Explanation

Question 122 of 130

1

Which of the following characteristics of wireless networks is TRUE?

Select one of the following:

  • 802.11g operates at 5.0Ghz.

  • 802.11n has a greater reach.

  • 802.11a operates at 2.4Ghz.

  • 802.11b is the fastest.

Explanation

Question 123 of 130

1

A technician installs a new inkjet printer at a workstation. The new drivers are installed from a CD and a test page runs successfully. When a document containing tables and graphics is printed, it comes out with partial graphics and misaligned tables. Which of the following should the technician do NEXT?

Select one of the following:

  • Install and test the closest match to that printer model from Windows.

  • Visit the vendor’s website and download the most recent driver for that printer.

  • Research the issue on the Internet and try to find a solution.

  • Reinstall the printer driver from the CD that came with the printer.

Explanation

Question 124 of 130

1

A technician has just installed a network card on a Windows 7 computer. Which of the following should the technician do NEXT?

Select one of the following:

  • Install the manufacturer’s drivers

  • Run Windows Updates

  • Reboot the machine

  • Flash the BIOS

Explanation

Question 125 of 130

1

A user recently installed a joystick that is used to play video games on their computer. The user notices that the joystick is slowly drifting. Which of the following should the user do?

Select one of the following:

  • Replace the device

  • Reboot the computer

  • Reinstall the drivers

  • Recalibrate the device

Explanation

Question 126 of 130

1

Which of the following IP addresses can be pinged from the Internet?

Select one of the following:

  • 10.0.0.1

  • 68.14.24.3

  • 172.16.2.1

  • 192.168.1.1

Explanation

Question 127 of 130

1

A technician is tasked with purchasing a wireless router that is backwards compatible with any other wireless device. Which of the following standards should the technician choose?

Select one of the following:

  • 802.11a

  • 802.11b

  • 802.11g

  • 802.11n

Explanation

Question 128 of 130

1

A new server has recently been purchased and needs to have the RAID configured for its four drives. Which of the following RAID levels would be set up to provide the BEST performance and data protection?

Select one of the following:

  • 0

  • 1

  • 4

  • 5

Explanation

Question 129 of 130

1

Which of the following types of connectors would be found to connect printers and scanners to a device that did not have any network connections?

Select one of the following:

  • RJ-45

  • Parallel

  • RJ-11

  • BNC

Explanation

Question 130 of 130

1

A technician wants to install a secondary IDE drive which will be configured for additional user storage on the same IDE channel of the drive with the operating system. Which of the following jumper configurations should the technician use for the additional drive, if the drive with the operating system is set to MA?

Select one of the following:

  • Place a jumper on both the MA and CS jumper block of the secondary drive.

  • Place a jumper on the MA jumper block of the secondary drive.

  • Place a jumper on both the SL and CS jumper block of the secondary drive.

  • Place a jumper on the SL jumper block of the secondary drive.

Explanation

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