A new call center is being built to support a new product at a satellite Internet company. The company doesn’t have any data associated with the time frames needed to complete a customer order. This data is important because it will help determine the number of employees needed in the call center. The company performs some tests to try to determine how long it will take to complete a customer order. This test data is then incorporated into the projections and planning. What has the company just created?
Select one of the following: