ServiceNow Fundamentals - Orlando Version

Question 1 of 127

1

What is ServiceNow?

Select one or more of the following:

It’s a platform; a piece of technology that lets people automate workflow in a business.
Is a framework designed to standardize the selection, planning, delivery and maintenance of IT services within a business.
Refers to all the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services.
Is a framework within which people can address complex adaptive problems, while productively and creatively delivering products of the highest possible value.

Explanation

Question 2 of 127

1

What is Now Platform®

Select one or more of the following:

The Now Platform® provides an Application Infrastructure-as-a-Service (aIaaS), a cloud-based computing model that provides
the infrastructure needed to develop, run, and manage applications.
The Now Platform® provides an Application Platform-as-a- Service (aPaaS), a cloud-based computing model that provides
the infrastructure needed to develop, run, and manage applications.
The Now Platform® provides an Application Software-as-a-Service (aSaaS), a cloud-based computing model that provides
the infrastructure needed to develop, run, and manage applications.
The Now Platform® provides an Application Function-as-a-Service (aFaaS), a cloud-based computing model that provides
the infrastructure needed to develop, run, and manage applications.

Explanation

Question 3 of 127

4

Select all the Now Platform® User Interface that are correct:

Select one or more of the following:

Now Platform® User Interface
ServiceNow Classic Mobile App
Now Mobile App
Service Portal

Explanation

Question 4 of 127

1

The Service Portal provides a user-friendly self-service experience by providing access to specific features using widgets. When accessing the portal via web browser, users can:
- Search for articles, catalog items, records
- Submit requests
- Browse the corporate news feed, and more!

Select one of the following:

True
False

Explanation

Question 5 of 127

1

What is the format used in the URL of a ServiceNow Instance?

Select one of the following:

https://<instancename>.service-now.com
https://<instancename>.servicenow.com
https://<instancename>.service.now.com
https://<instancename>.servicenow

Explanation

Question 6 of 127

1

An instance is a unique implementation of the ServiceNow platform. What are their characteristics?

Select one or more of the following:

Customers only get a single instance for development, testing and production.
Independent, not configurable and private. Updates are made in group instances.
Each instance has predefined applications that cannot be modified or added new applications.
Independent, changeable, and highly configurable. Each instance has customer data that can be exchanged between instances.

Explanation

Question 7 of 127

1

What is a user?

Select one of the following:

A user is anyone who has access to an instance of ServiceNow. Users can:
• Updating records, Importing data, Requesting items, Implementing flows, Approving knowledge content, Running reports. Users are represented by a record on the
User [sys_user] table.
A user is one who buys an instance of ServiceNow.
A user is one who has access to the internet.
A user is anyone who has access to an instance of ServiceNow. Users can:
• Updating records, Importing data, Requesting items, Implementing flows, Approving knowledge content, Running reports. Users are represented by a record on the
Group [sys_user_group] table.

Explanation

Question 8 of 127

1

A collection of users is a group. Groups share a common purpose. A group is represented by a record on the Group [sys_user_grmember] table.

Select one of the following:

True
False

Explanation

Question 9 of 127

1

Based on the numbers in the image, select the correct answer that indicates the components of Now Platform User Interface.

Select one of the following:

1. Application Navigator, 2. Banner Frame, 3. Content Frame
1. Applications, 2. Application Navigator, 3. Modules.
1. Banner Frame, 2. Application Navigator, 3. Content Frame.
1. Content Frame, 2. Banner Frame, 3. Application Navigator.

Explanation

Question 10 of 127

1

The Application navigator is a list of available applications and their corresponding modules.

Select one of the following:

True
False

Explanation

Question 11 of 127

1

Above the application list, use the Banner Frame to quickly navigate to applications and modules.

Select one of the following:

True
False

Explanation

Question 12 of 127

1

The Favorites tab, represented by a star icon, displays items you have added as favorites.

Select one of the following:

True
False

Explanation

Question 13 of 127

5

Based on the image, select all types of common interfaces shown.

Select one or more of the following:

List
Form
Dashboard
Knowledge Base
Service Catalog
Pie
Now Learning
Banner Frame

Explanation

Question 14 of 127

1

Select from the dropdown list to complete the text.

A role is a ( only permission, collection of users, group of people, collection of permissions ) used to:
• Grant access to applications and other parts of the platform, and
• Assign security rights.

Explanation

Question 15 of 127

1

Roles are represented by a record on the Role [❌] table

Drag and drop to complete the text.

sys_role

sys_user_has_role

sys_user_role

sys_role_user

Explanation

Question 16 of 127

1

BEST PRACTICE: Rather than adding roles to individual users, add the user to a group and assign the role to the group.

Select one of the following:

True
False

Explanation

Question 17 of 127

1

What is the function of System Administrator:

Select one of the following:

Users with specialized administrator roles may manage specific functions or applications.
Also known as Employee Self Service (ESS) users, these users do not have roles but can submit and manage their own requests, access public pages.
etc.
Can perform all requester actions and allow users to view or modify approval records directed to them.
This role provides access to all platform features, applications, functions, and data.

Explanation

Question 18 of 127

1

The ❌ role can be assigned to a user to allow impersonation of other users, excluding admins, for testing and visibility purposes.

Drag and drop to complete the text.

impersonator

fulfiller

approver

impersonation

Explanation

Question 19 of 127

2

Fill the blank spaces to complete the text.

A list displays a set of records from a table within the content frame of ServiceNow. Each row represents one . Each column represents one .

Explanation

Question 20 of 127

3

Context menus provide different levels of controls for a given list view. What are the 3 types of context menus existing in ServiceNow?

Select one or more of the following:

List Context Menu
Column Context Menu
Tab Context Menu
Record Context Menu
Banner Context Menu

Explanation

Question 21 of 127

2

Select from the dropdown list to complete the text.

A filter is a set of conditions applied to a table list to isolate a subset of the data.
Three components that make up a filter condition include: ( Field, Operator, Value, Name, Action, Field, Field, Action, Value, Value, Condition, Field ).

Explanation

Question 22 of 127

1

The ❌ allows a field value to be edited in a list without opening the record.

Drag and drop to complete the text.

List Editor

Form Layout

Activity Stream

Work Notes

Explanation

Question 23 of 127

1

Use tags to categorize, flag, and locate records. Tags can be created against any record from a list or form view.

Select one of the following:

True
False

Explanation

Question 24 of 127

1

Fill the blank space to complete the text.

A is a version of a customized list or form which defines which fields appear and in what order. Different views can be created and used for different roles.

Explanation

Question 25 of 127

1

Of the following options, what is the definition of Layout Configuration?

Select one of the following:

Personalize a list to show or hide fields on a view, as well as change the list column order for the current logged-in user.
Configure to show or hide fields from a view and change the list column order. (All users)

Explanation

Question 26 of 127

1

A row represents what in the ServiceNow database?

Select one of the following:

FIeld
Record
Form
Label

Explanation

Question 27 of 127

1

A ❌ displays fields from one record – users can view and edit the record data.

Drag and drop to complete the text.

form

dashboard

table

record

Explanation

Question 28 of 127

1

Related Lists show records in tables that have a relationship to the current record.

Select one of the following:

True
False

Explanation

Question 29 of 127

1

In the Header Icons the Personalize icon is used in a form to show or hide important fields and the mandatory fields CAN be hidden. Is this true or false?

Select one of the following:

True
False

Explanation

Question 30 of 127

5

Forms include various field types, each with unique attributes. Some common field types include:

Select one or more of the following:

String
Interger
Reference
Choice
True/False
Select Box
Date/Time
Single-line Text

Explanation

Question 31 of 127

1

What is a Formatter?

Select one of the following:

Is an element used to display information that is not a field in the record.
It displays a list of activities.
Graphic representation of the fields, sections, and other elements on the form.
Is a one table.

Explanation

Question 32 of 127

1

❌ allow fields to be populated automatically, simplifying the process of submitting new records.

Drag and drop to complete the text.

Templates

Formatter

Related Lists

Instance

Explanation

Question 34 of 127

3

Fill the blank spaces to complete the text.

Save records by using one of the following methods:

-> Click to save changes on a new form and return to the previously viewed page.

-> Click to save changes on an existing record and return to the previously viewed page.

-> Select the Form Context menu icon in the header bar, then select to save changes without exiting the form view.

Explanation

Question 35 of 127

1

What is the difference between Insert or Insert and Stay?

Select one of the following:

"Insert" save changes without exiting the form view, but "Insert and Stay" save changes exiting the form view.
"Insert" will exit the form returning to the previously viewed page, but "Insert and Stay" will remain on the form.
"Insert" and "Insert and Stay" have the same functionality.
"Insert" and "Insert and Stay" do not exist in the form.

Explanation

Question 36 of 127

3

What are the three main components of the Form Designer?

Select one or more of the following:

Page Header
Field Navigator
Application Navigator
Form Layout
Content Frame
Banner

Explanation

Question 37 of 127

1

Which tool can be used to change the layout of the form view for all users?

Select one of the following:

Personalize
Form Designer
Workflow Editor
ServiceNow Studio

Explanation

Question 38 of 127

1

Which field type displays information from another table in a Form?

Select one of the following:

String
Reference
Dot-Walking
Dashboard

Explanation

Question 39 of 127

1

What is the System Properties> Basic Configuration UI16 module used for?

Select one of the following:

It is used to create tables.
It is used to customize an instance.
It is used to delete the instance.
It is used to destroy the world.

Explanation

Question 40 of 127

1

Which icon on the banner frame is selected to customize an individual’s instance?

Select one of the following:

Search icon
Toggle Help Sidebar icon
System settings (gear icon)
View Current Update Set icon

Explanation

Question 41 of 127

1

A ❌ is any record that can be assigned or completed by a user in ServiceNow. A task record is created from a table that extends the Task [task] table.

Drag and drop to complete the text.

task

table

ci

form

Explanation

Question 42 of 127

1

Assignment rules can automatically set a value in the assigned_to and assignment_group fields of a task record.

Select one of the following:

True
False

Explanation

Question 43 of 127

1

❌ uses machine-learning algorithms to set field values during record creation.

Drag and drop to complete the text.

Platform Intelligence

Virtual Agent

Connect Chat

Virtual Intelligence

Explanation

Question 44 of 127

1

In which module of the Service Desk application, can you access the tasks assigned to your groups or to you?

Select one of the following:

My Tasks / My Group Tasks
My Work / My Group Wok
My Incidents / My Group Incidents
My Tickets / My Group Tickets

Explanation

Question 45 of 127

1

Select from the dropdown list to complete the text.

The ( User Presence, Impersonation, Chat, Record ) feature facilitates synchronous collaboration within one record.

Explanation

Question 46 of 127

2

Select the two correct answers. What is the difference between Work Notes and Additional Comments?

Select one or more of the following:

Work notes field to communicate back and forth with the requester and other stakeholders directly in ServiceNow.
Work notes field provides a log to document all the technical and behind-the-scenes work on a task.
Additional comments (Customer visible) field provides a log to document all the technical and behind-the-scenes work on a task.
Additional comments (Customer visible) field to communicate back and forth with the requester and other stakeholders directly in ServiceNow.

Explanation

Question 47 of 127

3

The Activity section located under the Notes tab provides a complete history of a record. What details this section? (Select three answers)

Select one or more of the following:

When was the update made?
Who made an update?
Where was the update made?
What was the update?
Why was the update made?

Explanation

Question 48 of 127

1

The Visual Task Boards enables users to contribute to actual work within a record without opening a form interface.

Select one of the following:

True
False

Explanation

Question 49 of 127

1

Select from the dropdown list to complete the text.

Transform your lists and forms into an interactive graphical experience using ( Visual Task Boards (VTBs), Task Management, Activity Streamline Editing, Work Notes and Additional Comments ).

Explanation

Question 50 of 127

4

What are the four elements that make up the Visual Task Board?

Select one or more of the following:

Taskboard Tools
Quick Panel
Lanes
Cards
Users
Record Producers
Taskboard Stories

Explanation

Question 51 of 127

1

Which tab contains the activity stream for a task?

Select one of the following:

Notes
Related Lists
Variables
Layout

Explanation

Question 52 of 127

3

Fill the blank spaces to complete the text.

Complete the sentence with the following words: event - user actions - scripts.

An is an indication that certain conditions have occurred in the system.
Events are triggered by:
• : Logging in, approving a request, renaming an attachment, etc.
• : Business Rules and Workflows

Explanation

Question 53 of 127

1

Select from the dropdown list to complete the text.

Email ( notifications, scripts, messages, events ) can be triggered by events and require no scripting knowledge.

Explanation

Question 54 of 127

1

Creating notifications allows administrators to specify:
• When to send the Notification
• Where receives the Notification
• What content is in the Notification

Select one of the following:

True
False

Explanation

Question 55 of 127

1

❌ gathers information from a series of tables through reference fields.

Drag and drop to complete the text.

Dot-Walking

Business Rule

Client Script

Reference fields

Explanation

Question 56 of 127

1

Select from the dropdown list to complete the text.

( Connect Chat, Connect Workspace, Visual Task Board, SMS ) is a messaging tool that lets you work with others in real-time.

Explanation

Question 57 of 127

3

Select three options. What can trigger a notification?

Select one or more of the following:

Record inserted or updated
Event is fired
A script
User Login
Email

Explanation

Question 58 of 127

1

You can create your own reports by navigating to the ❌ module.

Drag and drop to complete the text.

Reports > View / Run

Reports > Create Report

Reports > New Report

Reports > All

Explanation

Question 59 of 127

1

❌ is an interface used for creating or modifying ServiceNow reports. It features four sections which provide reporting configuration options: Data, Type, Configure, and Style.

Drag and drop to complete the text.

Report Designer

Survey Designer

Form Designer

Dashboard Designer

Explanation

Question 60 of 127

1

Complete the sentence. A __________ is used to measure and evaluate the effectiveness of IT service management processes.

Select one of the following:

metric
report
dashboard
incident

Explanation

Question 61 of 127

1

❌ enable you to display multiple Performance Analytics, reporting, and other widgets on a single screen.

Drag and drop to complete the text.

Homepage

Reports

UI Page

Dashboards

Explanation

Question 62 of 127

1

What are the four tabs used to guide the user through creating a new report in the report designer?

Select one of the following:

Data, Table, Style and Actions
Data, Type, Configure, and Style
Data, Type, Actions and Style
Table, Actions, Style and Reports

Explanation

Question 63 of 127

1

Complete the sentence. The ServiceNow Infrastructure includes __________________.

Select one of the following:

records, rows and columns
tables and CI's.
tables, records, and fields.
tables, database and fields.

Explanation

Question 64 of 127

1

A ❌ is an individual piece of data in a record and corresponds to a column in the table.

Drag and drop to complete the text.

field

record

row

table

Explanation

Question 65 of 127

1

Select from the dropdown list to complete the text.

The ( Tables and columns, System Definition, Fields, System Dictionary ) contains the definition for each and every table and field in the database.

Explanation

Question 66 of 127

1

Records are identified by a 32-character, globally unique ID, called a ❌.

Drag and drop to complete the text.

sys_id

primary_key

id_sys

ID

Explanation

Question 67 of 127

3

Select the three correct answers.
In a table, each field has three key attributes:

Select one or more of the following:

label
condition
name
operator
value

Explanation

Question 68 of 127

4

Select all the answers that apply. Tables can be related to each other in various ways. What kind of relationships exist in ServiceNow?

Select one or more of the following:

One-to-Many
Many-to-Many
Database Views
Extensions

Explanation

Question 69 of 127

2

Fill the blank spaces to complete the text.

Tables can extend other tables. A table that extends another table is a class. The table it extends is the class.

Explanation

Question 70 of 127

1

Select from the dropdown list to complete the text.

The Incident, Problem, and Change Request tables, are subcategories of the ( Project, SC Task, Task, ServiceNow ) table.

Explanation

Question 71 of 127

1

If a table is extended but itself is not extending another table, it is called a ❌.

Drag and drop to complete the text.

child table

base table

key table

principal table

Explanation

Question 72 of 127

1

Tables that exist in the base system are called:

Select one of the following:

custom tables
core tables
child tables
parent tables

Explanation

Question 73 of 127

1

Tables created by admins or developers are called:

Select one of the following:

core tables
child tables
custom tables
parent tables

Explanation

Question 74 of 127

1

Complete the sentence. The ❌ provides a graphical representation of other tables related to a specific table.

Drag and drop to complete the text.

Relationship

Flow Designer

Banner Frame

Schema Map

Explanation

Question 75 of 127

1

An ❌ is a security rule defined to restrict the permissions of a user from viewing and interacting with data.

Drag and drop to complete the text.

Business Rule

Access Control

Security Admin

Client Script

Explanation

Question 76 of 127

4

Select the correct CRUD operations.

Select one or more of the following:

Create
Delete
Done
Read
Close
Update (Write)
Read Only

Explanation

Question 77 of 127

1

Select from the dropdown list to complete the text.

The ( Business Rules, Security List, Access Control List, Control List ) contains all of an instance’s Access Control rules. Users with the appropriate permissions can modify rules and their definitions.

Explanation

Question 78 of 127

1

Complete the sentence. In order for a user to create or update Access Control roles, they must have the ❌ role.

Drag and drop to complete the text.

acl_admin

security_admin

admin

admin_security

Explanation

Question 79 of 127

3

Select the correct ACL rule types.

Select one or more of the following:

table.record
table.None
table.table
table.*
table.field

Explanation

Question 80 of 127

1

This processing order ensures that users gain access to more general objects before gaining access to more specific objects.

Select one of the following:

Security Evaluation
Access Control Evaluation
Control Rules Evaluation
Security Rules Evaluation

Explanation

Question 81 of 127

3

Select the three correct answers. What types of permissions can be configured in an access control rule?

Select one or more of the following:

Conditions
Roles
Tables
Script that sets the answer variable to true or false
Records

Explanation

Question 82 of 127

1

An ❌ is a tool used to import data from various data sources, and map that data into ServiceNow tables.

Drag and drop to complete the text.

Transform Map

Data Source

Import Set

Target Table

Explanation

Question 83 of 127

1

❌ are records in ServiceNow that contain information regarding an Import Set data source. You can import a file from a local source (i.e. XML, CSV, Excel) or from a network server by providing a path and authentication information.

Drag and drop to complete the text.

Import Set

Transform Map

Target Table

Data Sources

Explanation

Question 84 of 127

1

The ❌ is an existing table in where the data will be placed, post-transformation.

Drag and drop to complete the text.

Import Set Table

Target Table

Custom Table

Transform Table

Explanation

Question 85 of 127

5

Select the 5 types of Data Sources used to import data.

Select one or more of the following:

JDBC
WORD
EXCEL
HTTP/FTP
HTML
XML
CSV

Explanation

Question 86 of 127

1

A ❌ is a set of field maps that define the relationships between fields in an import set table and fields on a target table

Drag and drop to complete the text.

target table

import set

data source

transform map

Explanation

Question 87 of 127

1

Coalescing a field means the field will be used as a unique key during imports.

Select one of the following:

True
False

Explanation

Question 88 of 127

1

What is a Data Policy?

Select one of the following:

Is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried.
Is a rule that enforces data consistency by setting fields as mandatory and/or read-only.
Is a rule that is applied to a form to dynamically change information or the form itself.
It is used to add buttons, links, and context menu items on forms and lists, making the UI more interactive, customizable, and specific to user activities.

Explanation

Question 89 of 127

1

Which option allows you to update existing target table records when importing data from an import set?

Select one of the following:

Import Set
Data Source
Coalesce
Mapping

Explanation

Question 90 of 127

1

Which module is used as the first step for importing data?

Select one of the following:

Load Data
Import Data
Transform Map
Data Source

Explanation

Question 91 of 127

1

Is a series of tables and fields that contain all of the Configuration Items (CIs) controlled by your company, as well as their attributes and relationships.

Select one of the following:

Access Control List (ACL)
Configuration Management Database (CMDB)
Configuration Items (CIs)
System Dictionary

Explanation

Question 92 of 127

1

❌ can be tangible or intangible devices or applications in the CMDB such as firewalls, computers, email services, and business services.

Drag and drop to complete the text.

System Dictionary

Configuration Management Database

Tables

Configuration Items

Explanation

Question 93 of 127

1

The ❌ uses a concept of suggested relationships to help users see reasonable relationships between configuration items.

Drag and drop to complete the text.

CMDB editor

CI relationship editor

System editor

CI editor

Explanation

Question 94 of 127

1

Select from the dropdown list to complete the text.

( Dependency Views, CI Relationship Editor, Map Icons, Schema Map ) graphically display an infrastructure view for a configuration item and the business services that it is part of and that it supports.

Explanation

Question 95 of 127

3

What are the three key tables in the CMDB?

Select one or more of the following:

cmdb
cmdb_rel_ci
cmdb_view
cmdb_baseline
cmdb_ci
cmdb_server

Explanation

Question 96 of 127

1

Select from the dropdown list to complete the text.

( Knowledge Content, Knowledge Management, Knowledge Editor, Knowledge Base ) allows users to create, categorize, review, approve, and browse important information in a centralized location that is shared by the entire organization.

Explanation

Question 97 of 127

2

The Knowledge homepage displays knowledge articles and social questions (Q&A)
organized by:

Select one or more of the following:

Knowledge Base
Tags
Articles
Category

Explanation

Question 98 of 127

1

Knowledge Security:
❌ defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

Drag and drop to complete the text.

HR Criteria

Knowledge Criteria

User Criteria

ACL

Explanation

Question 99 of 127

1

Is a conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common work tasks:

Select one of the following:

Virtual Agent
Connect Chat
Agent Intelligence
Chat Boot

Explanation

Question 100 of 127

1

Which role can manage multiple knowledge bases?

Select one of the following:

admin_knowledge
knowledge_admin
knowledge_editor
knowledge_manager

Explanation

Question 101 of 127

1

What access does a user need to be able to import articles to a knowledge base?

Select one of the following:

Can contribute
Can't contribute
Can read
Can't read

Explanation

Question 102 of 127

1

The ❌ is a robust ordering system for services and products offered by various departments for users.

Drag and drop to complete the text.

Service Portal

Maintain Items

Service Catalog

Record Producer

Explanation

Question 103 of 127

1

Service Catalog Major Components:

❌ are the building blocks of the Service Catalog, including:
• Hardware
• Software
• Services

Drag and drop to complete the text.

Record Producer

Items

Variables

Flows

Explanation

Question 104 of 127

1

Service Catalog Major Components:

❌ provide questions to help the requester specify what item, option, or service to order.

Drag and drop to complete the text.

Variables

Variable Sets

Order Guides

Record Producer

Explanation

Question 105 of 127

1

Service Catalog Major Components:

❌ are a form that produces a record of tasks. It is also an interface used as an alternative to lists and forms.

Drag and drop to complete the text.

Record Producer

Order Guide

Item

Variable Set

Explanation

Question 106 of 127

1

Service Catalog Major Components:

❌ assist customers in ordering a complete set of needed items and help users identify the item relationships.

Drag and drop to complete the text.

Record Producer

Variable

Variable Set

Order Guides

Explanation

Question 107 of 127

1

Service Catalog Major Components:

Service Catalog variables are not global by default and provide options to tailor a catalog item to the customer's needs.

Select one of the following:

True
False

Explanation

Question 108 of 127

5

The Service Catalog lets you attach variables either to a catalog item or to an execution plan. What are the five types of common variables?

Select one or more of the following:

Multiple Choice
Checkbox
Interger
Select Box
String
Single Line Text
True / False
Reference

Explanation

Question 109 of 127

3

What are the three tables used in the Catalog Items?

Select one or more of the following:

REQ# Request [sc_request] table.
INC# Incident [incident] table
RITM# Requested Item [sc_req_item] table
SCTASK# Catalog Task [sc_task] table
PRB# Problem [problem] table
CHG# Change Request [change_request] table

Explanation

Question 110 of 127

1

Which module is used to add, update, or remove catalog items?

Select one of the following:

Item Variables
Maintain Items
Service Portal
Items

Explanation

Question 111 of 127

1

Is a non-technical interface for building and enabling process automation capabilities, known as flows:

Select one of the following:

Flow Designer
Flow Operator
Action Designer
IntegrationHub

Explanation

Question 112 of 127

3

A trigger specifies the conditions of when a flow should be initiated. Triggers instantiate the flow and can be: (Select the three correct options).

Select one or more of the following:

Record-based triggers
Spoke-based triggers
Schedule-based triggers
Application-based triggers
Table-based triggers

Explanation

Question 113 of 127

1

Is a rule that is applied to a form to dynamically change information or the form itself, these determine what happens on the form, including: setting a field as mandatory, setting a field as hidden, setting a field as read-only. These are executed on the client side.

Select one of the following:

Data Policy
User Interface (UI) Policy
Business Rule
ACL

Explanation

Question 114 of 127

1

❌ add buttons, links, and context menu items on forms and lists, making the UI more interactive, customizable, and specific to user activities.

Drag and drop to complete the text.

UI Actions

UI Policy

Client Script

Business Rule

Explanation

Question 115 of 127

1

❌ make “real-time” changes to the appearance of the user interface, especially forms. Several types of scripts are supported:
- onSubmit():
- onChange():
- onLoad():

Drag and drop to complete the text.

Business Rule

Data Policy

Client Scripts

Record Producer

Explanation

Question 116 of 127

1

A ❌ is configured to run when a record is displayed, inserted, updated, deleted, or when a table is queried. These run on the server side.

Drag and drop to complete the text.

UI Policy

Client Script

Business Rule

Data Policy

Explanation

Question 117 of 127

1

What is the language used for scripting in ServiceNow?

Select one of the following:

Phyton
C++
Java
Javascript

Explanation

Question 118 of 127

1

What provides additional functionality within an instance?

Select one of the following:

Business Rule
Plugins
Client Script
UI Actions

Explanation

Question 119 of 127

1

Does a business rule run on the client side or the server side?

Select one of the following:

Client
Server
Both

Explanation

Question 120 of 127

1

Is a group of customizations that can be moved from one instance of ServiceNow to another.

Select one of the following:

Customer Update
Update Set
Data Source
Import Set

Explanation

Question 121 of 127

1

It is recommended to using the Default Update Set for moving customizations between instances.

Select one of the following:

True
False

Explanation

Question 122 of 127

6

Select the correct answers. What is captured in an Update Set?

Select one or more of the following:

Business Rules
New Data Records
Client Scripts
New Users and Groups
Report Definitions
Modified Data Records
Fields and Tables
Published Workflows
Tasks
Roles

Explanation

Question 123 of 127

3

What are the three steps for applying an Update Set to an instance?

Select one or more of the following:

Retrieve
Upload
Import
Commit
Preview

Explanation

Question 124 of 127

1

Select from the dropdown list to complete the text.

( Now Learning, Data Source, Record Producer, IntegrationHub ) provides a single solution to quickly integrate with third party services to build and share content.

Explanation

Question 125 of 127

1

Homepages are not automatically included in an Update Set, but can be manually added.

Select one of the following:

True
False

Explanation

Question 126 of 127

1

	Created by Rolando Sanchez about 5 years ago

CISA Digital Technologies Quiz on ServiceNow Fundamentals - Orlando Version, created by Rolando Sanchez on 14/11/2019.

ServiceNow Fundamentals - Orlando Version

ServiceNow Fundamentals - Orlando Version

Question 1 of 127

What is ServiceNow?

Select one or more of the following:

Explanation

Question 2 of 127

What is Now Platform®

Select one or more of the following:

Explanation

Question 3 of 127

Select all the Now Platform® User Interface that are correct:

Select one or more of the following:

Explanation

Question 4 of 127

The Service Portal provides a user-friendly self-service experience by providing access to specific features using widgets. When accessing the portal via web browser, users can: - Search for articles, catalog items, records - Submit requests - Browse the corporate news feed, and more!

Select one of the following:

Explanation

Question 5 of 127

What is the format used in the URL of a ServiceNow Instance?

Select one of the following:

Explanation

Question 6 of 127

An instance is a unique implementation of the ServiceNow platform. What are their characteristics?

Select one or more of the following:

Explanation

Question 7 of 127

What is a user?

Select one of the following:

Explanation

Question 8 of 127

A collection of users is a group. Groups share a common purpose. A group is represented by a record on the Group [sys_user_grmember] table.

Select one of the following:

Explanation

Question 9 of 127

Based on the numbers in the image, select the correct answer that indicates the components of Now Platform User Interface.

Select one of the following:

Explanation

Question 10 of 127

The Application navigator is a list of available applications and their corresponding modules.

Select one of the following:

Explanation

Question 11 of 127

Above the application list, use the Banner Frame to quickly navigate to applications and modules.

Select one of the following:

Explanation

Question 12 of 127

The Favorites tab, represented by a star icon, displays items you have added as favorites.

Select one of the following:

Explanation

Question 13 of 127

Based on the image, select all types of common interfaces shown.

Select one or more of the following:

Explanation

Question 14 of 127

Select from the dropdown list to complete the text.

A role is a only permission collection of users group of people collection of permissions( only permission, collection of users, group of people, collection of permissions ) used to: • Grant access to applications and other parts of the platform, and • Assign security rights.

Explanation

Question 15 of 127

Roles are represented by a record on the Role [❌] table

Drag and drop to complete the text.

Explanation

Question 16 of 127

BEST PRACTICE: Rather than adding roles to individual users, add the user to a group and assign the role to the group.

Select one of the following:

Explanation

Question 17 of 127

What is the function of System Administrator:

Select one of the following:

Explanation

Question 18 of 127

The ❌ role can be assigned to a user to allow impersonation of other users, excluding admins, for testing and visibility purposes.

Drag and drop to complete the text.

Explanation

Question 19 of 127

Fill the blank spaces to complete the text.

A list displays a set of records from a table within the content frame of ServiceNow. Each row represents one . Each column represents one .

Explanation

Question 20 of 127

The Service Portal provides a user-friendly self-service experience by providing access to specific features using widgets. When accessing the portal via web browser, users can:
- Search for articles, catalog items, records
- Submit requests
- Browse the corporate news feed, and more!

A role is a ( only permission, collection of users, group of people, collection of permissions ) used to:
• Grant access to applications and other parts of the platform, and
• Assign security rights.