EMD/EFD Protocols

Question 1 of 50

1

A 25 year old woman who is 32 weeks pregnant, calls 9-1-1 to report that she is having severe abdominal pain. Which is the correct card to select from the EMD cardset?

Select one of the following:

1- Abdominal Pain/Problems
24- Pregnancy/Childbirth/Miscarriage
10- Chest Pain
5- Back Pain

Explanation

Question 2 of 50

1

True or False. The blue text in parenthesis throughout the EMD proctols are to be read to the caller.

Select one of the following:

True
False

Explanation

Question 3 of 50

1

What is this icon for?

Select one of the following:

Poison Control Protcol
Chemical Suicide
Hazmat Information

Explanation

Question 4 of 50

1

What is this icon?

Select one of the following:

Compression Monitor
Breathing Detector
Ground Stability Detector

Explanation

Question 5 of 50

1

True or False. Pain reported in the arm(s), jaw, neck, or upper back should be considered equivalent to chest pain.

Select one of the following:

True
False

Explanation

Question 6 of 50

1

A caller reports that her 70 year old husband is feeling like fainting, weak and dizzy. What would be the most appropriate card to go to?

Select one of the following:

31- Unconscious/Fainting (Near)
19- Heart Problems/A.I.C.D
32- Unknown Problem (Person Down)
26- Sick Person (Specific Diagnosis)

Explanation

Question 7 of 50

1

True or False. It is okay to ask, "What symptoms is the patient experiencing" after asking, "Tell me exactly what happened" if the answer provided by the caller seems vague.

Select one of the following:

True
False

Explanation

Question 8 of 50

1

There are 4 priority symptoms. What are they?

Select one of the following:

Chest Pain, Stroke, Bleeding, Allergic Reaction
Bleeding, Breathing, Chest Pain, Consciousness
Abdominal Pain, Overdose, Pregnancy, Bleeding
Breathing, Chest Pain, Breathing, Abdominal Pain

Explanation

Question 9 of 50

1

True or False. In the EMD Protocols, there are 9 Protocols that you can get an ECHO level determinate from on case entry.

Select one of the following:

True
False

Explanation

Question 10 of 50

1

True or False. There is an instruction on card 15- Electrocution/Lightning to advise callers to "Take shelter immediately inside an enclosed vehicle or building."

Select one of the following:

True
False

Explanation

Question 11 of 50

1

The first card in the EMD/EFD cardset is card...

Select one of the following:

0- Case Entry
1- Abdominal Pain
Case Exit

Explanation

Question 12 of 50

1

True or False. This instruction may come up on various cards throughout the EMD protocols. It is important that this instruction is read every single time as written.

Select one of the following:

True
False

Explanation

Question 13 of 50

1

True or False. It is acceptable to provide reassurance to a caller at any point in time during call taker interrogation.

Select one of the following:

True
False

Explanation

Question 14 of 50

1

True or False. It is important to obtain a location first when someone calls 9-1-1 indicating that their vehicle is sinking in water.

Select one of the following:

True
False

Explanation

Question 15 of 50

1

True or False. When a question is obvious during case entry, it is okay to answer the question and not ask the caller.

Select one of the following:

True
False

Explanation

Question 16 of 50

1

True or False. If a caller is reporting that someone has been hit over the head by someone else with a pipe, it is okay to go to card 30- Traumatic Injuries (Specific).

Select one of the following:

True
False

Explanation

Question 17 of 50

1

True or False. It is okay to stop questioning at anytime during caller interrogation to provide DLS (dispatch life support) instructions such as bleeding control, CPR and choking.

Select one of the following:

True
False

Explanation

Question 18 of 50

1

True or False. The International Academy of Emergency Dispatch (IAED) decides the response priority codes that emergency vehicles must abide by in various jurisdictions.

Select one of the following:

True
False

Explanation

Question 19 of 50

1

True or False. When a patient's breathing status is questionable, it is not necessary to utilize the Breathing Diagnostic Tool to determine breathing effectiveness.

Select one of the following:

True
False

Explanation

Question 20 of 50

1

True or False. There are 2 ways to access and utilize the ASA Diagnostic Tool.

Select one of the following:

True
False

Explanation

Question 21 of 50

1

What is this icon?

Select one of the following:

Stroke Diagnostic Tool
Suspect Questioning Tool
Breathing Verification Tool
Person Description Tool

Explanation

Question 22 of 50

1

The Pulse Check Tool is used to check a patient pulse to determine a heart rate when on card 19- Heart Problems/A.I.C.D.

Select one of the following:

True
False

Explanation

Question 23 of 50

1

True or False. You can use this card selection tool to select a new chief complaint when you receive new and updated information.

Select one of the following:

True
False

Explanation

Question 24 of 50

1

When a caller states, "Can't breathe," "Unable to breathe," or a similar description, this should be considered as INEFFECTIVE BREATHING on case entry in the medical protocols.

Select one of the following:

True
False

Explanation

Question 25 of 50

1

Please select one or more of the following answers.

Asking questions/providing instructions exactly as written is extremely important because...

Select one or more of the following:

It makes the instructions to a caller clear and easy to understand and follow
It reduces the liability on a call taker and puts the responsibility back on the caller
It provides the caller with a sense of pride
It removes the guess work of trying to determine what instructions to give to the caller

Explanation

Question 26 of 50

1

True or False. A caller is Yellowknife requesting an ambulance for their friend in Edmonton who is sending them texts about harming themselves. It is acceptable to ask a caller to hangup, text their friend back and have their friend call 9-1-1 in the location they are in for help.

Select one of the following:

True
False

Explanation

Question 27 of 50

1

As per the International Academy of Emergency Dispatch, "When in doubt, send them out" and "Always err in the direction of caller safety" are a part of the 4 main rules of EMD/EFD dispatch.

Select one of the following:

True
False

Explanation

Question 28 of 50

1

True or False. More than 70 percent of callers are first and second party callers and therefore can provide information and some help.

Select one of the following:

True
False

Explanation

Question 29 of 50

1

True or False. De Luca's Law states, EMDs will follow all protocols per se, avoiding freelance questioning or information unless it enhances, not replaces, the written protocol questions and scripts.

Select one of the following:

True
False

Explanation

Question 30 of 50

1

True or False. Frenza's Law states, "A thing not looked for is always found."

Select one of the following:

True
False

Explanation

Question 31 of 50

1

True or False. When the Breathing Verification Tool icon is displaying as RED, not purple, it indicates that it's use is mandatory.

Select one of the following:

True
False

Explanation

Question 32 of 50

1

Please select one or more of the following answers.

The Emergency Dispatcher should get the caller to repeat back the address and phone number as:

Select one or more of the following:

the Emergency Dispatcher repeating a similar address that is not correct, the caller may agree with as they are distraught
it provides the most accurate verification as the original provider of the address and phone number is providing it
Stating "please repeat the address for verification" does not typically irritate or confuse callers
it makes it clear to the caller that the Emergency Dispatcher understands what is going on and is getting help right away.

Explanation

Question 33 of 50

1

True or False. All electrocution and lightning strike patients are assumed to be in cardiac arrest until effective breathing is physically verified. Stay on the line with the caller until breathing can be safely verified.

Select one of the following:

True
False

Explanation

Question 34 of 50

1

Please select one or more of the following answers.

Keeping a caller on the line in some dangerous incidents could create more danger by making them visible or more accessible to a violent patient or intruder. A way we can reduce the risk to callers is;

Select one or more of the following:

advise the caller to get somewhere safe and call back when safe
advise the caller to grab some sort of weapon to prepare to defend themselves
follow the text in case exit on what to do for caller danger for various situations
at any point stop caller interrogation and advise them to get somewhere safe and call back

Explanation

Question 35 of 50

1

True or False. EMD's first rule of hypothermia, "They're not dead until they're warm and dead."

Select one of the following:

True
False

Explanation

Question 36 of 50

1

Please select one or more of the following answers.

It is normal for a caller to react to traumatic events through stress. The trick is to recognize and deal with the reaction. A great way to keep a caller calm enough to answer your questions and have them follow your instructions is to;

Select one or more of the following:

raise your voice to talk louder than them so they can hear you
speak at a steady and consistent tone
speak clearly and use repetitive persistence when necessary
address the caller by name if known

Explanation

Question 37 of 50

1

True or False. A Wake Effect Collision is where a collision is caused by an emergency vehicle, but does not directly involve the emergency vehicle.

Select one of the following:

True
False

Explanation

Question 38 of 50

1

True or False. Dispatch determinate codes OMEGA to ECHO in conjunction with proper medical protocols to triage emergency calls and local response policies, were developed as a way to decrease the number of "hot" (lights and siren) responses and decrease the number of potential emergency vehicle collisions.

Select one of the following:

True
False

Explanation

Question 39 of 50

1

True or False. Only people who have been trained in any International Academy of Emergency Dispatch (IAED) discpline, (EMD, EFD, EPD) for a period of 5 years or more can submit a "request to change" proposal form to the IAED.

Select one of the following:

True
False

Explanation

Question 40 of 50

1

True or False. Never ask the callers, "Do you want to help?" when attempting to provide life saving PDI's/PAI's.

Select one of the following:

True
False

Explanation

Question 41 of 50

1

True or False. Most home fires happen between 10pm and 6am.

Select one of the following:

True
False

Explanation

Question 42 of 50

1

Local Fire Administration/Agency must define and authorize for dispatch purposes, what constitutes a;

High Rise
Large Non-Dwelling Building/Structure
Small Non-Dwelling Building/Structure
Commercial/Industrial Building

Select one of the following:

True
False

Explanation

Question 43 of 50

1

True or False. The questions in RED during Key Questions in a protocol are safety questions and MUST be asked.

Select one of the following:

True
False

Explanation

Question 44 of 50

1

These icons displayed for EFD ProQA are;

Select one of the following:

Equipment/Supplies Information, Subject's Outdoor/Backcountry Experience, Peron's Description, Vehicle Description
Go to Specific PAI, Equipment/Supplies Information, Lost Person Description, Accelerator Stuck & Can't Stop Vehicle
Vehicle Description, New Case, Urgent Message, Equipment/Supplies Information
Equipment/Supplies Information, Subject's Outdoor/Backcountry Experience, Lost Person Description, Clothing Description

Explanation

Question 45 of 50

1

Please select one or more of the following answers.

After you have completed key questioning and dispatched out your resources with a determinate, the caller provides you with a change to one of the questions asked. You would change the answer to the question and update it by:

Select one or more of the following:

selecting the KQ tab at the top of the screen
clicking on the white box indicated "52- Alarms" and select a new chief complaint
double click on the question you want to change to open it and select the new answer
select the reconfigure button at the top of the ProQA screen where the icons are to get your new response determinate code

Explanation

Question 46 of 50

1

True or False. The summary tab in ProQA provides a basic overview of information, based on the questions answered into ProQA.

Select one of the following:

True
False

Explanation

Question 47 of 50

1

Please select one or more of the following answers.

When using the Rule of Nines Tool, you have the option of;

Select one or more of the following:

using the tool to determine burn percentage for an adult/child
using the tool to determine burn percentage for an infant
using the tool to determine burn percentage for animals such as cats/dogs
using the tool to determine burn percentage and have that information transferred into ProQA upon hitting "close"

Explanation

Question 48 of 50

1

True or False. REPORTED BUILDING/STRUCTURE FIRES should be coded as ECHO.

Select one of the following:

True
False

Explanation

Question 49 of 50

1

For electrical transformer explosions, use EFD Protocol 57- Explosion.

Select one of the following:

True
False

Explanation

Question 50 of 50

1

In the Fire Protocols, if the chief complaint involves both a hazardous material and a fire, use the chief complaint that;

Select one of the following:

best addresses the hazardous material
best addresses the fire
has the most PDIs/PAIs
provides the best customer service

	Created by Travis Rosborough almost 5 years ago

A quiz relating to the EMD/EFD Protocols, their rules and how to navigate.

EMD/EFD Protocols

EMD/EFD Protocols

Question 1 of 50

A 25 year old woman who is 32 weeks pregnant, calls 9-1-1 to report that she is having severe abdominal pain. Which is the correct card to select from the EMD cardset?

Select one of the following:

Explanation

Question 2 of 50

True or False. The blue text in parenthesis throughout the EMD proctols are to be read to the caller.

Select one of the following:

Explanation

Question 3 of 50

What is this icon for?

Select one of the following:

Explanation

Question 4 of 50

What is this icon?

Select one of the following:

Explanation

Question 5 of 50

True or False. Pain reported in the arm(s), jaw, neck, or upper back should be considered equivalent to chest pain.

Select one of the following:

Explanation

Question 6 of 50

A caller reports that her 70 year old husband is feeling like fainting, weak and dizzy. What would be the most appropriate card to go to?

Select one of the following:

Explanation

Question 7 of 50

True or False. It is okay to ask, "What symptoms is the patient experiencing" after asking, "Tell me exactly what happened" if the answer provided by the caller seems vague.

Select one of the following:

Explanation

Question 8 of 50

There are 4 priority symptoms. What are they?

Select one of the following:

Explanation

Question 9 of 50

True or False. In the EMD Protocols, there are 9 Protocols that you can get an ECHO level determinate from on case entry.

Select one of the following:

Explanation

Question 10 of 50

True or False. There is an instruction on card 15- Electrocution/Lightning to advise callers to "Take shelter immediately inside an enclosed vehicle or building."

Select one of the following:

Explanation

Question 11 of 50

The first card in the EMD/EFD cardset is card...

Select one of the following:

Explanation

Question 12 of 50

True or False. This instruction may come up on various cards throughout the EMD protocols. It is important that this instruction is read every single time as written.

Select one of the following:

Explanation

Question 13 of 50

True or False. It is acceptable to provide reassurance to a caller at any point in time during call taker interrogation.

Select one of the following:

Explanation

Question 14 of 50

True or False. It is important to obtain a location first when someone calls 9-1-1 indicating that their vehicle is sinking in water.

Select one of the following:

Explanation

Question 15 of 50

True or False. When a question is obvious during case entry, it is okay to answer the question and not ask the caller.

Select one of the following:

Explanation

Question 16 of 50

True or False. If a caller is reporting that someone has been hit over the head by someone else with a pipe, it is okay to go to card 30- Traumatic Injuries (Specific).

Select one of the following:

Explanation

Question 17 of 50

True or False. It is okay to stop questioning at anytime during caller interrogation to provide DLS (dispatch life support) instructions such as bleeding control, CPR and choking.

Select one of the following:

Explanation

Question 18 of 50

True or False. The International Academy of Emergency Dispatch (IAED) decides the response priority codes that emergency vehicles must abide by in various jurisdictions.

Select one of the following:

Explanation

Question 19 of 50

True or False. When a patient's breathing status is questionable, it is not necessary to utilize the Breathing Diagnostic Tool to determine breathing effectiveness.

Select one of the following:

Explanation

Question 20 of 50

Please select one or more of the following answers.

Asking questions/providing instructions exactly as written is extremely important because...

Please select one or more of the following answers.

The Emergency Dispatcher should get the caller to repeat back the address and phone number as:

Please select one or more of the following answers.

Keeping a caller on the line in some dangerous incidents could create more danger by making them visible or more accessible to a violent patient or intruder. A way we can reduce the risk to callers is;

Please select one or more of the following answers.

It is normal for a caller to react to traumatic events through stress. The trick is to recognize and deal with the reaction. A great way to keep a caller calm enough to answer your questions and have them follow your instructions is to;