This is a timed quiz.
You have 1 hour to complete the 45 questions in this quiz.
What display sequence is controlled in a Service Catalog Item using which of the following:
The Order field in the Variable form
The Default Value field in the Catalog Item form
The choice field in the Variable form
The Sequence field in the Catalog Item form
Which statement is true about business rules?
A business rule can be a piece of JavaScript
A business rule must run before a database action occurs
A business rule must not run before a database action occurs
A business rule monitors field on a form
What is a Record Producer?
A record producer is a type of Catalog Item that is used for Request, not services
A record producer is a type of Catalog Item that allows users to create task-based records from the Service Catalog
A record producer is a type of catalog item that provides easy ordering by bundling request
A record producer
Which of the following statements best describes the purpose of an Order Guide:
Order Guides provide the ability to order multiple, related items as on request
Order Guides provide a list of guidelines for Administrators on how to set up item variables
Order Guides take the user directly to the checkout without prompting for information
Order Guides restrict the number of items in an order to only one item per request
How are workflows moved between instances?
Using update sets
They cannot be moved between instances
Using Transform Maps
Using Application Sets
Which of the following can be customized through the Basic Configuration UI16 module? Check 3 answers:
Banner Image
Form Header Size
Record Number Format
Browser Tab Title
System Date Format
Which one of the following statements describes the purpose of a Service Catalog workflow:
…used to drive complex fulfillment processes and sends notifications to defined users or groups
…generates three basic components: item variable types, tasks, and notifications
…generates three basic components: item variable types, tasks, and approvals
Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes
Which group of permissions is used to control Application and Module access?
Assignment Rules
UI Policies
Access Control Rules
Roles
What is the name of the conversations bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
Virtual Agent
Connect Chat
Live Feed
Answer Agent
Which would NOT appear in the History section of the Application Navigator?
Lists
UI Pages
Forms
Records
When searching using the App Navigator search field, what can be returned? Choose 4 answers:
Titles of Dashboard Gauges
Names of Applications
Favorites
History Records
Names of Modules
Names of Applications and Modules
Reports can be created from which different places in the platform? Choose 2:
Metrics module
View/Run module
List column heading
Statistics module
Which Statement correctly describes Access Control rule evaluation?
Rules are evaluated from the general to the specific, so a table rule must be active to continue
If more than one rule applies to a row, the older rule is evaluated first
If a row level rule and a field level rule exist, both must be true before an operation is allowed
Rules are evaluated using roles. The role with the most permissions evaluates the rules first
What is the Import Set Table?
A staging area for Imported records
A table that determines relationships
A table where data will be placed, post-transformation
A repository for Update Set Information
A knowledge article must be in which of the following states to display to a user?
Reviewed
Drafted
Published
Retired
Which of the following concepts are associated with the ServiceNow CMDB? Choose 4 answers:
A Database
User Permissions
Tables and Fields
Service Processes
The Dependency View
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables:
Service Catalog variables cannot affect the order price
Service Catalog variables ca only be used in Order Guides
Service Catalog variables are global by default
Service Catalog variables can only be used in Record Producers
Buttons, form links, and context menu items are all examples of what type of functionality?
UI Policy
Client Script
UI Action
Business Rule
What is the platform name for the User table:
u_users
sys_users
x_users
sys_user
What is a formatter?
A formatter allows you to populate fields automatically
A formatter is a set of conditions applied to a table to help find and work with data
A formatter allows you to configure applications on your instance
A formatter is a form element used to display information that is not a field in the record
REQ number in the Service Catalog represents...
the order number
The stage
The task to complete
The individual item in the order
Which term best describes something that is created, has work performed upon it, and is eventually moved to a state of closed:
Task
Workflow
Report
Event
What information does the System Dictionary contain?
The language dictionary used for spell checking
The definition for each table and column
The information on how tables relate to each other
The human-readable labels and languages settings
Knowledge Base Search results can be sorted by which of the following? Choose 3:
Popularity
Relevancy
Number of views
Most recent update
Manager Assignment
Which types of tables my be extended by other tables, but not extend another table?
Core Tables
Custom Tables
Extended Tables
Base Tables
What is a characteristic of Importing data into ServiceNow?
Any user can manage and set up import sets
Coalesce fields are used only after running Transform
An existing Transform Map can be used one time on the same import set
An existing Transform Map can be used multiple times on the same import set
In what order should filter elements be specified?
Value, Operator, then Field
Field, Operator, then Value
Operator, Condition, then Value
Field, Operator, then Condition
Which are valid ServiceNow User Authentication Methods? Choose 3:
FTP Authentication
LDAP
Local Database
SSO
XML Feed
Which three Variable Types can be added to a Service Catalog Item?
Multiple Choice, Select Box, and Check Box
True/False, Checkbox, Number List
True/False, Multiple Choice, and Ordered
Number List, Single Line Text, and Reference
What is a Dictionary Override?
Dictionary overrides provide the ability to define a field on an extended table differently from the field on the parent table
… an Incoming customer update in an Update Set which applies to the same object as a newer customer update
… is a task within a workflow that requests an action before the workflow can continue
… is the addition, modification, or removal of anything that could have an effect on IT services
Which one of the following statements is true when a new table is created by extending another table?
The new table archives the parent table and assumes its roles in the database
The new table inherits all of the fields, but does not inherit Access Control rules, client’s scripts, an UI Policies of the parent table
The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields.
When using the Load Data Transform Map process, what is the Mapping Assist used for?
Mapping fields using a Field Map
Mapping fields using the Import Log
Mapping fields using an SLA
Mapping fields using Transform History
How is the Event Log different from the Event Registry?
Event Log contains generated Events, the Event Registry is a table of Event definitions
Event Log is formatted in the Log style, the Event Registry displays different fields
Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)
Event Log is the same as the Event Registry
The baseline Service Catalog home page contains links to which of the following components?
Record Producers, Order Guides, and Item Variables
Order Guides, Item Variables, and Workflows
Order Guides, Catalog Items, and Workflows
Record Producers, Order Guides, an Catalog Items
Which one of the following statements apply to a set of fields when they are coalesced during an import:
If a match is not found using the coalesce fields, the existing record is updated with the information being imported
If a match is not found using coalesce fields, the system does not create a Transform Map
If a match is found using the coalesce fields, the system creates a new record
If a match is found using the coalesce fields, the existing record is updated with the information being imported
What is a schema map?
A graphically organized visual task board for the CMDB
Graphically displays the Configuration Items that support a business service
Enables administrators to define records from specific tables and trouble sources for Configuration Items
Displays the details of tables and their relationships in the visual manner, allowing administrators to view and easily access different part of the database schema
When working on a form, what is the difference between Insert an Update operations?
Insert creates a new record and Update saves changes. Both remain on the form
Insert saves changes and remains on the form. Update saves changes an exits the form
Insert creates a new record and Update saves changes. Both exit the form
Insert saves changes and exits the form. Update saves changes and remains on the form
Which of the following allows a user to edit fields in a list without opening the form?
Data Editor
Edit Menu
List Editor
Form Designer
Which one of the following statements is true about Column Context Menus?
It displays actions such as creating quick reports, configuring the list, and exporting data
It displays actions related to viewing and filtering the entire list
It displays actions such as view form, view related tasks, and add relationship
It displays actions related to filtering options, assigning tags, and search
What is the purpose of Related Lists?
To present related fields
To present related records
To dot-walk to a core table
To create a one-to-many relationship
Which of the following is used to initiate a flow?
A trigger
A spoke
Core Action
An Event
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
REQ (Number) > RITM (Number) > PROCUREMENT (Number)
REQ (Number) > RITM (Number) > TASK (Number)
RITM (Number) > REQ (Number) > PROCUREMENT (Number)
FULFILLMENT (Number) > RITM (Number) > TASK (Number)
Which one of the following statements best describes the purpose of an Update Set?
By default, the changes included in an Update Set are visible only in the instance to which they are applied
An update set allows administrators to group a series of changes into a named set and then move this set as a unit to another system
An Update Set is a group of customizations that are moved from Production to Development
By default, and Update Set includes customizations, Business Rules, and homepages
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
Once and Update Set is closed as “Complete”, change it back to “In Progress” until it’s applied to another instance
Avoid using the Default Update set as an Update Set for moving customizations from Instance to Instance
Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions
Us the Baseline Update Set to store the contents of items after they are changed the first time
The display sequence is controlled in a Service Catalog Item using which of the following?
The Choice field in the Variable form