CSA

Question 1 of 45

1

What display sequence is controlled in a Service Catalog Item using which of the following:

Select one of the following:

The Order field in the Variable form
The Default Value field in the Catalog Item form
The choice field in the Variable form
The Sequence field in the Catalog Item form

Explanation

Question 2 of 45

1

Which statement is true about business rules?

Select one of the following:

A business rule can be a piece of JavaScript
A business rule must run before a database action occurs
A business rule must not run before a database action occurs
A business rule monitors field on a form

Explanation

Question 3 of 45

1

What is a Record Producer?

Select one of the following:

A record producer is a type of Catalog Item that is used for Request, not services
A record producer is a type of Catalog Item that allows users to create task-based records from the Service Catalog
A record producer is a type of catalog item that provides easy ordering by bundling request
A record producer

Explanation

Question 4 of 45

1

Which of the following statements best describes the purpose of an Order Guide:

Select one of the following:

Order Guides provide the ability to order multiple, related items as on request
Order Guides provide a list of guidelines for Administrators on how to set up item variables
Order Guides take the user directly to the checkout without prompting for information
Order Guides restrict the number of items in an order to only one item per request

Explanation

Question 5 of 45

1

How are workflows moved between instances?

Select one of the following:

Using update sets
They cannot be moved between instances
Using Transform Maps
Using Application Sets

Explanation

Question 6 of 45

1

Which of the following can be customized through the Basic Configuration UI16 module?
Check 3 answers:

Select one or more of the following:

Banner Image
Form Header Size
Record Number Format
Browser Tab Title
System Date Format

Explanation

Question 7 of 45

1

Which one of the following statements describes the purpose of a Service Catalog workflow:

Select one of the following:

…used to drive complex fulfillment processes and sends notifications to defined users or groups
…generates three basic components: item variable types, tasks, and notifications
…generates three basic components: item variable types, tasks, and approvals
Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes

Explanation

Question 8 of 45

1

Which group of permissions is used to control Application and Module access?

Select one of the following:

Assignment Rules
UI Policies
Access Control Rules
Roles

Explanation

Question 9 of 45

1

What is the name of the conversations bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

Select one of the following:

Virtual Agent
Connect Chat
Live Feed
Answer Agent

Explanation

Question 10 of 45

1

Which would NOT appear in the History section of the Application Navigator?

Select one of the following:

Lists
UI Pages
Forms
Records

Explanation

Question 11 of 45

1

When searching using the App Navigator search field, what can be returned?
Choose 3 answers:

Select one or more of the following:

Titles of Dashboard Gauges
Favorites
Names of Applications and Modules
History Records

Explanation

Question 12 of 45

1

Reports can be created from which different places in the platform?
Choose 2:

Select one or more of the following:

Metrics module
View/Run module
List column heading
Statistics module

Explanation

Question 13 of 45

1

Which Statement correctly describes Access Control rule evaluation?

Select one of the following:

Rules are evaluated from the general to the specific, so a table rule must be active to continue
If more than one rule applies to a row, the older rule is evaluated first
If a row level rule and a field level rule exist, both must be true before an operation is allowed
Rules are evaluated using roles. The role with the most permissions evaluates the rules first

Explanation

Question 14 of 45

1

What is the Import Set Table?

Select one of the following:

A staging area for Imported records
A table that determines relationships
A table where data will be placed, post-transformation
A repository for Update Set Information

Explanation

Question 15 of 45

1

A knowledge article must be in which of the following states to display to a user?

Select one of the following:

Reviewed
Drafted
Published
Retired

Explanation

Question 16 of 45

1

Which of the following concepts are associated with the ServiceNow CMDB?
Choose 4 answers:

Select one or more of the following:

A Database
User Permissions
Tables and Fields
Service Processes
The Dependency View

Explanation

Question 17 of 45

1

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables:

Select one of the following:

Service Catalog variables cannot affect the order price
Service Catalog variables ca only be used in Order Guides
Service Catalog variables are global by default
Service Catalog variables can only be used in Record Producers

Explanation

Question 18 of 45

1

Buttons, form links, and context menu items are all examples of what type of functionality?

Select one of the following:

UI Policy
Client Script
UI Action
Business Rule

Explanation

Question 19 of 45

1

What is the platform name for the User table:

Select one of the following:

u_users
sys_users
x_users
sys_user

Explanation

Question 20 of 45

1

What is a formatter?

Select one of the following:

A formatter allows you to populate fields automatically
A formatter is a set of conditions applied to a table to help find and work with data
A formatter allows you to configure applications on your instance
A formatter is a form element used to display information that is not a field in the record

Explanation

Question 21 of 45

1

REQ number in the Service Catalog represents...

Select one of the following:

The order number
The stage
The task to complete
The individual item in the order

Explanation

Question 22 of 45

1

Which term best describes something that is created, has work performed upon it, and is eventually moved to a state of closed:

Select one of the following:

Task
Workflow
Report
Event

Explanation

Question 23 of 45

1

What information does the System Dictionary contain?

Select one of the following:

The language dictionary used for spell checking
The definition for each table and column
The information on how tables relate to each other
The human-readable labels and languages settings

Explanation

Question 24 of 45

1

Knowledge Base Search results can be sorted by which of the following?
Choose 3:

Select one or more of the following:

Popularity
Relevancy
Number of views
Most recent update
Manager Assignment

Explanation

Question 25 of 45

1

Which types of tables my be extended by other tables, but not extend another table?

Select one of the following:

Core Tables
Custom Tables
Extended Tables
Base Tables

Explanation

Question 26 of 45

1

What is a characteristic of Importing data into ServiceNow?

Select one of the following:

Any user can manage and set up import sets
Coalesce fields are used only after running Transform
An existing Transform Map can be used one time on the same import set
An existing Transform Map can be used multiple times on the same import set

Explanation

Question 27 of 45

1

In what order should filter elements be specified?

Select one of the following:

Value, Operator, then Field
Field, Operator, then Value
Operator, Condition, then Value
Field, Operator, then Condition

Explanation

Question 28 of 45

1

Which are valid ServiceNow User Authentication Methods?
Choose 3:

Select one or more of the following:

FTP Authentication
LDAP
Local Database
SSO
XML Feed

Explanation

Question 29 of 45

1

Which three Variable Types can be added to a Service Catalog Item?

Select one of the following:

Multiple Choice, Select Box, and Check Box
True/False, Checkbox, Number List
True/False, Multiple Choice, and Ordered
Number List, Single Line Text, and Reference

Explanation

Question 30 of 45

1

What is a Dictionary Override?

Select one of the following:

Dictionary overrides provide the ability to define a field on an extended table differently from the field on the parent table
… an Incoming customer update in an Update Set which applies to the same object as a newer customer update
… is a task within a workflow that requests an action before the workflow can continue
… is the addition, modification, or removal of anything that could have an effect on IT services

Explanation

Question 31 of 45

1

Which one of the following statements is true when a new table is created by extending another table?

Select one of the following:

The new table archives the parent table and assumes its roles in the database
The new table inherits all of the fields, but does not inherit Access Control rules, client’s scripts, an UI Policies of the parent table
The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields.

Explanation

Question 32 of 45

1

When using the Load Data Transform Map process, what is the Mapping Assist used for?

Select one of the following:

Mapping fields using a Field Map
Mapping fields using the Import Log
Mapping fields using an SLA
Mapping fields using Transform History

Explanation

Question 33 of 45

1

How is the Event Log different from the Event Registry?

Select one of the following:

Event Log contains generated Events, the Event Registry is a table of Event definitions
Event Log is formatted in the Log style, the Event Registry displays different fields
Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)
Event Log is the same as the Event Registry

Explanation

Question 34 of 45

1

The baseline Service Catalog home page contains links to which of the following components?

Select one of the following:

Record Producers, Order Guides, and Item Variables
Order Guides, Item Variables, and Workflows
Order Guides, Catalog Items, and Workflows
Record Producers, Order Guides, an Catalog Items

Explanation

Question 35 of 45

1

Which one of the following statements apply to a set of fields when they are coalesced during an import:

Select one of the following:

If a match is not found using the coalesce fields, the existing record is updated with the information being imported
If a match is not found using coalesce fields, the system does not create a Transform Map
If a match is found using the coalesce fields, the system creates a new record
If a match is found using the coalesce fields, the existing record is updated with the information being imported

Explanation

Question 36 of 45

1

What is a schema map?

Select one of the following:

A graphically organized visual task board for the CMDB
Graphically displays the Configuration Items that support a business service
Enables administrators to define records from specific tables and trouble sources for Configuration Items
Displays the details of tables and their relationships in the visual manner, allowing administrators to view and easily access different part of the database schema

Explanation

Question 37 of 45

1

When working on a form, what is the difference between Insert an Update operations?

Select one of the following:

Insert creates a new record and Update saves changes. Both remain on the form
Insert saves changes and remains on the form. Update saves changes an exits the form
Insert creates a new record and Update saves changes. Both exit the form
Insert saves changes and exits the form. Update saves changes and remains on the form

Explanation

Question 38 of 45

1

Which of the following allows a user to edit fields in a list without opening the form?

Select one of the following:

Data Editor
Edit Menu
List Editor
Form Designer

Explanation

Question 39 of 45

1

Which one of the following statements is true about Column Context Menus?

Select one of the following:

It displays actions such as creating quick reports, configuring the list, and exporting data
It displays actions related to viewing and filtering the entire list
It displays actions such as view form, view related tasks, and add relationship
It displays actions related to filtering options, assigning tags, and search

Explanation

Question 40 of 45

1

What is the purpose of Related Lists?

Select one of the following:

To present related fields
To present related records
To dot-walk to a core table
To create a one-to-many relationship

Explanation

Question 41 of 45

1

Which of the following is used to initiate a flow?

Select one of the following:

A trigger
A spoke
Core Action
An Event

Explanation

Question 42 of 45

1

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

Select one of the following:

REQ (Number) > RITM (Number) > PROCUREMENT (Number)
REQ (Number) > RITM (Number) > TASK (Number)
RITM (Number) > REQ (Number) > PROCUREMENT (Number)
FULFILLMENT (Number) > RITM (Number) > TASK (Number)

Explanation

Question 43 of 45

1

Which one of the following statements best describes the purpose of an Update Set?

Select one of the following:

By default, the changes included in an Update Set are visible only in the instance to which they are applied
An update set allows administrators to group a series of changes into a named set and then move this set as a unit to another system
An Update Set is a group of customizations that are moved from Production to Development
By default, and Update Set includes customizations, Business Rules, and homepages

Explanation

Question 44 of 45

1

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

Select one of the following:

Once and Update Set is closed as “Complete”, change it back to “In Progress” until it’s applied to another instance
Avoid using the Default Update set as an Update Set for moving customizations from Instance to Instance
Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions
Us the Baseline Update Set to store the contents of items after they are changed the first time

Explanation

Question 45 of 45

1

The display sequence is controlled in a Service Catalog Item using which of the following?

Select one of the following:

The Order field in the Variable form
The Default Value field in the Catalog Item form
The Choice field in the Variable form
The Sequence field in the Catalog Item form

	Created by Everlyn Yamamoto over 4 years ago

	Copied by Everlyn Yamamoto over 4 years ago

CSA

Question 1 of 45

What display sequence is controlled in a Service Catalog Item using which of the following:

Select one of the following:

Explanation

Question 2 of 45

Which statement is true about business rules?

Select one of the following:

Explanation

Question 3 of 45

What is a Record Producer?

Select one of the following:

Explanation

Question 4 of 45

Which of the following statements best describes the purpose of an Order Guide:

Select one of the following:

Explanation

Question 5 of 45

How are workflows moved between instances?

Select one of the following:

Explanation

Question 6 of 45

Which of the following can be customized through the Basic Configuration UI16 module? Check 3 answers:

Select one or more of the following:

Explanation

Question 7 of 45

Which one of the following statements describes the purpose of a Service Catalog workflow:

Select one of the following:

Explanation

Question 8 of 45

Which group of permissions is used to control Application and Module access?

Select one of the following:

Explanation

Question 9 of 45

What is the name of the conversations bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

Select one of the following:

Explanation

Question 10 of 45

Which would NOT appear in the History section of the Application Navigator?

Select one of the following:

Explanation

Question 11 of 45

When searching using the App Navigator search field, what can be returned? Choose 3 answers:

Select one or more of the following:

Explanation

Question 12 of 45

Reports can be created from which different places in the platform? Choose 2:

Select one or more of the following:

Explanation

Question 13 of 45

Which Statement correctly describes Access Control rule evaluation?

Select one of the following:

Explanation

Question 14 of 45

What is the Import Set Table?

Select one of the following:

Explanation

Question 15 of 45

A knowledge article must be in which of the following states to display to a user?

Select one of the following:

Explanation

Question 16 of 45

Which of the following concepts are associated with the ServiceNow CMDB? Choose 4 answers:

Select one or more of the following:

Explanation

Question 17 of 45

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables:

Select one of the following:

Explanation

Question 18 of 45

Buttons, form links, and context menu items are all examples of what type of functionality?

Select one of the following:

Explanation

Question 19 of 45

What is the platform name for the User table:

Select one of the following:

Explanation

Question 20 of 45

What is a formatter?

Which of the following can be customized through the Basic Configuration UI16 module?
Check 3 answers:

When searching using the App Navigator search field, what can be returned?
Choose 3 answers:

Reports can be created from which different places in the platform?
Choose 2:

Which of the following concepts are associated with the ServiceNow CMDB?
Choose 4 answers:

Knowledge Base Search results can be sorted by which of the following?
Choose 3:

Which are valid ServiceNow User Authentication Methods?
Choose 3: