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dragonslayer7516
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Restaurant And Food Service

Question 1 of 89

1

Basic torts relating to businesses often involve disputes concerning.

Select one of the following:

  • emotional stress.

  • assaults.

  • defamation.

  • contracts.

Explanation

Question 2 of 89

1

A primary responsibility of administrative law is to

Select one of the following:

  • establish congressional/parliamentary committees.

  • enforce agency regulations.

  • interpret constitutional laws.

  • overturn lower courts' decisions.

Explanation

Question 3 of 89

1

Which type of hotel security standard involves employing armed security guards in high-crime areas?

Select one of the following:

  • Personnel-related

  • Physical-related

  • Property-related

  • Procedure-related

Explanation

Question 4 of 89

1

Products that go straight from producers to consumers are using __________ channels of distribution.

Select one of the following:

  • unsatisfactory

  • indirect

  • unusual

  • direct

Explanation

Question 5 of 89

1

The dealers who are authorized by manufacturers to distribute the manufacturers' products are the ones
who usually are negatively affected by

Select one of the following:

  • volume buying.

  • personal selling.

  • gray marketing.

  • sale pricing.

Explanation

Question 6 of 89

1

What is an effective technique for employees to use to extract relevant information from written
materials?

Select one of the following:

  • Take notes while reading

  • Ask frequent questions

  • Develop a rough outline

  • Skim through chapter titles

Explanation

Question 7 of 89

1

What is an effective way to support and encourage someone who is talking to you?

Select one of the following:

  • Avoid making any noise while the speaker is talking

  • Interrupt the speaker to debate what s/he has said

  • Clap as the speaker makes each of her/his main points

  • Make comments such as “yes” or “I see” occasionally

Explanation

Question 8 of 89

1

An important guideline for effective listening is to

Select one of the following:

  • focus on details rather than key points.

  • practice active listening.

  • concentrate on the speaker's posture.

  • think about what you are going to say next.

Explanation

Question 9 of 89

1

What is the most appropriate closing to include in a response to a customer's e-mail inquiry for product
information?

Select one of the following:

  • On behalf of LVN Industries, thank you for your order. Your confirmation number is 243597.

  • Thank you for your interest in XWQ products. Please let me know if you have any additional
    questions.

  • We apologize for the inconvenience and will send a corrected invoice to you within 24 hours.

  • The model 2CR is available in three colors—red, black, and white. Reply by e-mail with the color
    that you want.

Explanation

Question 10 of 89

1

Why is it often important to take notes during meetings or presentations?

Select one of the following:

  • Audience needs something to do.

  • Speaker is difficult to understand.

  • Information will be needed later.

  • Writing keeps the mind focused.

Explanation

Question 11 of 89

1

When writing a business report, Thomas might check his writing and style manual to determine the

Select one of the following:

  • synonyms for common words.

  • best way to set up tables using computer software.

  • formal definitions of important terms.

  • appropriate way to cite his resources.

Explanation

Question 12 of 89

1

Which of the following components of a business letter includes the date:

Select one of the following:

  • Body

  • Inside address

  • Heading

  • Salutation

Explanation

Question 13 of 89

1

Which of the following is the most appropriate method for supervisors to use when communicating about
personal or confidential issues with individual employees:

Select one of the following:

  • Company newsletter

  • Face-to-face meeting

  • Telephone conference call

  • Staff memo

Explanation

Question 14 of 89

1

While working as a motel desk clerk, you have directed newly registered guests to an occupied room.
The guests return to the front desk rather upset. You should immediately

Select one of the following:

  • blame the reservation system.

  • blame the room-numbering system.

  • ask them to check the room again.

  • apologize to the guests and reassign them.

Explanation

Question 15 of 89

1

A good way for salespersons to prevent customer complaints is by

Select one of the following:

  • pressuring customers to buy quality products.

  • showing customers high-priced products.

  • accurately determining each customer's needs.

  • asking the customer a lot of personal questions.

Explanation

Question 16 of 89

1

What is an important aspect of a customer-centric business?

Select one of the following:

  • Reducing the number of touch points with customers

  • Limiting the employees' decision making

  • Being satisfied with the status quo

  • Aligning business activities with customer needs

Explanation

Question 17 of 89

1

Transportation routes, rates, and services may all be regulated by

Select one of the following:

  • laws.

  • level of service.

  • competition.

  • intermediaries.

Explanation

Question 18 of 89

1

When Angela spent her birthday money on a designer handbag, the opportunity cost was

Select one of the following:

  • working out at the gym.

  • hanging out with friends.

  • reading a book.

  • buying concert tickets.

Explanation

Question 19 of 89

1

What usually results when business operations and procedures are efficient and economical?

Select one of the following:

  • Consumers can buy quality products at competitive prices.

  • Consumer prices are raised to increase profits.

  • More equipment is needed to produce finished products.

  • Monopolies can give all businesses a greater share of the market.

Explanation

Question 20 of 89

1

Which business activity provides the connecting link between the business and its customers?

Select one of the following:

  • Marketing

  • Financial analysis

  • Operations management

  • Strategic management

Explanation

Question 21 of 89

1

Which of the following is an advantage of using the divisional organizational structure:

Select one of the following:

  • It can create better customer experiences.

  • It's unpredictable in nature.

  • It balances conflicting organizational objectives.

  • It can encourage competition.

Explanation

Question 22 of 89

1

The freedom to compete is a characteristic of businesses that operate in a(n)

Select one of the following:

  • communist economy.

  • market economy.

  • imperial political environment.

  • independent society.

Explanation

Question 23 of 89

1

Research and development speed up production by

Select one of the following:

  • Providing employees with adequate job training.

  • Simplifying existing products.

  • Limiting inflation.

  • Reviewing company goals with employees.

Explanation

Question 24 of 89

1

Megan is a computer sciences specialist looking for a job while the economy is experiencing a recession.
She interviews for two jobs: one with a well-respected firm that has been around for 20 years, and
another with a firm that in six months will open its doors for the first time. Which of the following is NOT
an advantage of taking a job at the new company:

Select one of the following:

  • Less competition

  • Lower costs

  • Greater pressure to expand

  • Easier to keep employees

Explanation

Question 25 of 89

1

Which of the following factors can lead to a lower standard of living for all Americans:

Select one of the following:

  • A limitation on imports

  • An increase in exports

  • A strong U.S. dollar

  • An unfavorable balance of trade

Explanation

Question 26 of 89

1

Why is cheating unfair to the one who cheats?

Select one of the following:

  • The cheater gets a good grade.

  • The teacher thinks the cheater studied.

  • The other students' scores are affected.

  • The cheater hasn't learned the material.

Explanation

Question 27 of 89

1

Self-control can help you to enjoy greater professional success by helping you to avoid

Select one of the following:

  • interacting with others.

  • remaining calm when provoked.

  • building a reputation.

  • making mistakes.

Explanation

Question 28 of 89

1

Admitting that you made a mistake can be difficult because making a mistake is so

Select one of the following:

  • embarrassing.

  • common.

  • ordinary.

  • predictable.

Explanation

Question 29 of 89

1

Considering your words carefully before saying them is known as

Select one of the following:

  • accepting your own emotions.

  • speaking tactfully.

  • making assumptions.

  • being creative.

Explanation

Question 30 of 89

1

Which of the following is evidence that diversity cannot be avoided:

Select one of the following:

  • The value placed on individualism

  • Stereotypes and prejudices

  • Language barriers

  • The demographic makeup of today's workforce

Explanation

Question 31 of 89

1

An activity that helps you prepare your responses to different negotiating styles is called

Select one of the following:

  • mode reflecting.

  • role playing.

  • reasoning.

  • brainstorming.

Explanation

Question 32 of 89

1

Which of the following is an example of a conflict response mode:

Select one of the following:

  • Meditation

  • Frustration

  • Avoidance

  • Exclusion

Explanation

Question 33 of 89

1

Which of the following will help you to be a good team member:

Select one of the following:

  • Responding quickly to others' comments

  • Listening to what others have to say

  • Dominating the group by constantly talking

  • Interrupting when you have something to say

Explanation

Question 34 of 89

1

What is the “Plan B” for a group trying to reach a consensus?

Select one of the following:

  • The second option on the list of alternatives

  • The second method of decision making

  • The second principle of the ground rules

  • The second point on the list of agenda items

Explanation

Question 35 of 89

1

Every year since she was born, Sophia's grandparents invested $100 on her birthday. Sophia is now 18
and the investment has grown large enough to pay for most of her college expenses. Her grandparents
explain that this is because her money has grown in two ways: by earning interest, and then by earning
interest on that interest. This is an example of

Select one of the following:

  • present value.

  • simple interest.

  • compound interest.

  • inflation.

Explanation

Question 36 of 89

1

Using a credit card is

Select one of the following:

  • a privilege reserved for working adults.

  • a good way to pay for impulsive purchases.

  • an inexpensive way to borrow money for an extended period.

  • like getting a free loan if you pay the balance each month.

Explanation

Question 37 of 89

1

Why is it important to read and reconcile bank statements?

Select one of the following:

  • To make a deposit

  • To calculate interest

  • To withdraw excess money

  • To balance an account

Explanation

Question 38 of 89

1

One way to reduce the risk of identity theft is by

Select one of the following:

  • storing passwords on web browsers.

  • disabling computer virus software.

  • shredding old bank statements.

  • photocopying credit-card receipts.

Explanation

Question 39 of 89

1

Since Logan is willing to accept a moderate or high risk in exchange for the potential of a moderate or
high return, he should invest his funds in

Select one of the following:

  • stocks.

  • bonds.

  • savings accounts.

  • certificates of deposit.

Explanation

Question 40 of 89

1

Buying insurance is one way that businesses manage

Select one of the following:

  • risk.

  • coverage.

  • injury.

  • damage.

Explanation

Question 41 of 89

1

Accounting software applications facilitate a business's ability to efficiently track income and expenses,
manage inventory, and

Select one of the following:

  • organize media transcripts.

  • plan work projects.

  • establish insurance policies.

  • process payroll.

Explanation

Question 42 of 89

1

Interest a business earns from its bank accounts is included in which category of the income statement?

Select one of the following:

  • Gross sales

  • Net income

  • Assets

  • Revenue

Explanation

Question 43 of 89

1

A tool that businesses can use to orient new employees is a(n)

Select one of the following:

  • employee handbook.

  • exit interview.

  • job résumé

  • performance appraisal.

Explanation

Question 44 of 89

1

How could the corporate headquarters of a national restaurant chain use the U.S. Census data that it
obtained online?

Select one of the following:

  • To determine if the market wants a new restaurant in the area

  • To determine what type of restaurant to open in a geographic area

  • To determine if the zoning laws in a certain geographical area are reasonable

  • To determine where to locate a new restaurant based on population growth

Explanation

Question 45 of 89

1

Rochelle is conducting telephone interviews to determine the demand for a new water park in the
Nashville area. To more effectively sequence her questions based on the respondents' answers to earlier
questions, Rochelle should use __________ software.

Select one of the following:

  • random-digit dialing (RDD)

  • interviewing user interface (IUI)

  • computer-assisted interviewing (CAI)

  • decision support system (DSS)

Explanation

Question 46 of 89

1

Which of the following would best enable a hotel to assess its business guests' ongoing behavior:

Select one of the following:

  • Sales records

  • Focus groups

  • Test markets

  • Vouchers

Explanation

Question 47 of 89

1

Calculate the range if 30 customers visit a business two times a month, 45 customers visit the business
three times a month, 55 customers visit the business four times a month, and 20 customers visit the
business five times a month.

Select one of the following:

  • 4

  • 2

  • 3

  • 5

Explanation

Question 48 of 89

1

When citing research findings during an oral presentation, the presenter should make sure that the
information is

Select one of the following:

  • accurate and creative.

  • relevant and timely.

  • interesting and current.

  • objective and superficial.

Explanation

Question 49 of 89

1

What marketing function directly affects how well a product will sell and the amount of money the
business will make?

Select one of the following:

  • Channel Management

  • Promotion

  • Product/Service Management

  • Pricing

Explanation

Question 50 of 89

1

A person who promotes Walt Disney theme parks is marketing a(n)

Select one of the following:

  • service.

  • cause.

  • lifestyle.

  • intermediary.

Explanation

Question 51 of 89

1

One of the main purposes of target marketing in the travel and tourism industry is to

Select one of the following:

  • develop partnerships with suppliers.

  • analyze the strengths of the industry.

  • reach the correct market segment.

  • create interesting travel themes.

Explanation

Question 52 of 89

1

What portable device can businesspeople use to store electronic documents, so they can later retrieve
them from other computers?

Select one of the following:

  • Audio tape

  • Camera film

  • Flash drive

  • Computer battery

Explanation

Question 53 of 89

1

What is an advantage to a company that effectively manages its business information?

Select one of the following:

  • Increases information overload

  • Eliminates customer dissatisfaction

  • Saves time and money

  • Reduces the need for compliance

Explanation

Question 54 of 89

1

Which of the following is an important component of computer systems:

Select one of the following:

  • Internet

  • Software

  • Website

  • E-commerce

Explanation

Question 55 of 89

1

Which of the following is true regarding most word-processing computer applications:

Select one of the following:

  • A document can be changed while the user is viewing it on a monitor

  • A spell check is automatically conducted on every document.

  • Once a document has been saved, it cannot be reformatted.

  • The use of word processors reduces the time needed to conduct project research.

Explanation

Question 56 of 89

1

What is an important consideration when selecting graphics and posting them on a business's website?

Select one of the following:

  • Descriptive links

  • Font size

  • Download time

  • Log files

Explanation

Question 57 of 89

1

To increase efficiency among channel members, which type of software allows for the secure transfer of
information via the Internet:

Select one of the following:

  • Internet service provider

  • Intranet system

  • Virtual private network

  • Client network

Explanation

Question 58 of 89

1

A new law was passed that affects the type of personnel records Germaine must keep at his financial
services company. This is an example of which influence on the selection of records that businesses
keep?

Select one of the following:

  • Industry

  • Leaders

  • Regulations

  • Size

Explanation

Question 59 of 89

1

Cultural

Select one of the following:

  • Cultural

  • Environmental

  • Technical

  • Demographic

Explanation

Question 60 of 89

1

Health and safety regulations in business usually require businesses to

Select one of the following:

  • report workplace accidents.

  • inspect office facilities.

  • hold regular safety meetings.

  • purchase fireproof supplies.

Explanation

Question 61 of 89

1

Which of the following is a technique that employees can use to help prevent accidents in the workplace:

Select one of the following:

  • Plan job training programs.

  • Follow safety instructions.

  • Develop operating guidelines.

  • Complete necessary paperwork.

Explanation

Question 62 of 89

1

Which of the following is NOT something you need to complete your project:

Select one of the following:

  • Sponsors

  • Tools

  • Permission

  • Money

Explanation

Question 63 of 89

1

A project manager may schedule a meeting with his project team when closing the project to

Select one of the following:

  • determine project priorities and processes.

  • establish the project's long-term goals.

  • delegate the project's tasks to team members.

  • evaluate the project's successes and obstacles.

Explanation

Question 64 of 89

1

Claire is responsible for maintaining an inventory of routine office supplies for a small business. To
determine the optimal level of inventory of each item to keep on hand, Claire should consider the

Select one of the following:

  • business's budgeting method

  • employees' individual preferences.

  • average product usage amount per month.

  • vendors' daily sales promotions.

Explanation

Question 65 of 89

1

What is one of the most important components of the production process?

Select one of the following:

  • Inputs and outputs

  • Goods and services

  • New technology

  • Human resources

Explanation

Question 66 of 89

1

Which of the following is an example of a quality control method used in the workplace:

Select one of the following:

  • An accounts receivable employee submits a weekly report.

  • A factory production line makes 2,465 widgets per minute.

  • An advertising manager corrects a copywriter's ad copy.

  • A human-resources manager completes paperwork for a new hire.

Explanation

Question 67 of 89

1

When a purchasing agent ordered products for a national park's gift shop, s/he agreed to the terms
F.O.B. destination. What can the purchasing agent expect as a result of these terms?

Select one of the following:

  • The purchasing agent will pay shipping charges from the vendor's shipping point.

  • The vendor will pay shipping charges to the national park's gift shop.

  • The park will not be charged shipping charges since it's a government agency.

  • The transportation company will pay shipping charges to the park's destination.

Explanation

Question 68 of 89

1

Which of the following instructions should the manager stress during security training as the business's
main objective during a robbery:

Select one of the following:

  • Preventing the robber from getting the cash

  • Looking the robber directly in the eyes

  • Asking the robber to repeat his/her request

  • Safeguarding customers and employees

Explanation

Question 69 of 89

1

Which of the following is a true statement about sleep:

Select one of the following:

  • The amount of sleep you get does not affect your health.

  • The amount of sleep people need varies from person to person.

  • Going to bed early will ensure that you get enough sleep.

  • Everyone needs eight hours of sleep each night.

Explanation

Question 70 of 89

1

Which of the following techniques for developing ideas is especially useful for project planning:

Select one of the following:

  • Redefining

  • Forced ambiguities

  • Color coding

  • Concept mapping

Explanation

Question 71 of 89

1

Which of the following is not a time waster:

Select one of the following:

  • Refusing to delegate

  • Requiring 100% accuracy on all work

  • Submitting work with errors

  • Building in planning time

Explanation

Question 72 of 89

1

What should individuals take into consideration when researching employment opportunities in business?

Select one of the following:

  • Future outlook

  • Vacation time

  • Office environment

  • Safety program

Explanation

Question 73 of 89

1

Which of the following would indicate that a job applicant is more likely to make mistakes on the job:

Select one of the following:

  • The applicant does not provide references.

  • The cover letter lacks the applicant's signature.

  • The résumé contains misspelled words.

  • The applicant did not complete his/her college degree.

Explanation

Question 74 of 89

1

To take advantage of work-related networking opportunities, a businessperson might benefit by

Select one of the following:

  • joining a professional organization.

  • participating in an online social network.

  • developing a creative résumé and cover letter.

  • planning a meeting with a sales trainer.

Explanation

Question 75 of 89

1

Melanie recently graduated from college with a degree in hospitality management and has good
organizational, communication, and management skills. Melanie enjoys traveling, sailing, and planning
social events. Which of the following jobs in the hospitality and tourism industry best matches Melanie's
skills and interests:

Select one of the following:

  • Hotel food and beverage manager

  • Cruise director

  • Resort housekeeping manager

  • Ship safety officer

Explanation

Question 76 of 89

1

What is the typical effect of an economic slowdown on the hospitality industry?

Select one of the following:

  • An increase in the number of guests and a decrease in the number of rooms available

  • A decrease in the number of guests and an increase in the number of rooms available

  • A decrease in the number of guests and a decrease in the number of rooms available

  • An increase in the number of guests and an increase in the number of rooms available

Explanation

Question 77 of 89

1

Because of regular changes in the supply of and demand for hotel rooms, prices for rooms are often

Select one of the following:

  • negotiable.

  • consistent.

  • classified.

  • imprecise.

Explanation

Question 78 of 89

1

A representative from a local distributor shows you calendars featuring photos of the most scenic
locations within the community, a board game developed by the local chamber of commerce, a Fourth of
July banner, and a holiday ornament designed by senior citizens. If your Welcome Center specializes in
selling community-based products that can be promoted throughout the year, which would you buy?

Select one of the following:

  • Holiday ornament

  • Calendar

  • Banner

  • Board game

Explanation

Question 79 of 89

1

Which of the following is an example of a product in the travel and tourism industry:

Select one of the following:

  • An inquiry about flight schedules

  • A brochure explaining cruise options

  • A fly-drive vacation package

  • A confirmation letter to a customer

Explanation

Question 80 of 89

1

To inspect and evaluate the available colors and quality of a vendor's table linens firsthand, a resort's
purchasing manager might ask the vendor to provide

Select one of the following:

  • customer testimonials.

  • fabric samples.

  • product warranties.

  • substitute products.

Explanation

Question 81 of 89

1

Buyer Jones is negotiating a contract to purchase a large quantity of products from Seller Brown. There
are several things Jones wants Brown to agree to before Jones will agree to buy. What is this buyer
asking for?

Select one of the following:

  • Consequences

  • Concessions

  • Commitments

  • Commissions

Explanation

Question 82 of 89

1

One reason why it is important for a business to be involved in community activities is because this
involvement often

Select one of the following:

  • requires employees to donate their time.

  • sets the business apart from competitors.

  • helps the business to test new products.

  • allows customers to meet top management.

Explanation

Question 83 of 89

1

Four Seasons Hotels and Resorts, which prides itself on its extensive collection of art and artifacts, has
created a series of audio programs featuring discussions with art experts about works of art found at Four
Season Hotels and Resorts around the country. These recordings, available in several different formats,
are available for download at the company's website. Which of the following terms best describes these
audio programs:

Select one of the following:

  • Podcasts

  • Social media

  • Blogs

  • Ad serving

Explanation

Question 84 of 89

1

A business that asks customers to forward an email to their friends or associates is engaged in

Select one of the following:

  • direct advertising

  • viral marketing.

  • image building.

  • suggestion selling.

Explanation

Question 85 of 89

1

What type of mobile-gaming application is likely to appeal to NASCAR fans?

Select one of the following:

  • Tennis

  • Flag-football

  • Auto-racing

  • Golf

Explanation

Question 86 of 89

1

Why would a graphic designer for an amusement park find the color image of the park on a computer
screen to be different from the park's actual color?

Select one of the following:

  • Color rendition requires CAD-CAM capabilities.

  • The color wheel was not compared with the computer image.

  • Software lacks the capability to depict true colors

  • Color reproduction processes define different visible areas.

Explanation

Question 87 of 89

1

Following a stay at a beach resort, a guest wrote a positive review of it on the Orbitz website. This is an
example of a(n)

Select one of the following:

  • word-of-mouth (WOM) strategy.

  • out-of-home advertisement.

  • press release.

  • community-involvement activity.

Explanation

Question 88 of 89

1

In a movie that's about to be released, the main actors stop their car in front of a billboard for
InterContinental Hotels. For the audience, this is an example of

Select one of the following:

  • special events.

  • out-of-home advertising.

  • personal selling.

  • product placement.

Explanation

Question 89 of 89

1

Which of the following is most likely to be characteristic of an effective advertising headline:

Select one of the following:

  • Multiple typefaces

  • Simple, common words

  • More than eight words long

  • Avoidance of brand name

Explanation

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