Public Relation Training

Question 1 of 10

1

Which of the following is true?

Select one of the following:

Facebook is for major updates.
Facebook is for quick and major updates.
Facebook will not be used by Public Relation Agents.
Facebook is for emergency use only by Public Relation Agents.

Explanation

Question 2 of 10

1

Which of the following would be an appropriate way of posting the following update on Facebook?

Select one of the following:

The Palm Beach Games website will be down for scheduled maintenance on Friday from 8:00am-10:00am CT. We apologize for any inconvenience this may cause!
The PBG website will be down for seduled maintenance on Friday from 8-10 CT. sorry for this!
The PBG website will be down for #maintenance from 8-10am CT Friday.
The palm beach games website will be down for scheduled maintenance on friday from 8:00am-10:00am ct. we apologize for any inconvenience this may cause!

Explanation

Question 3 of 10

1

Which is the appropriate response for responding to the following comment on a social media account?

"The use of that model in Modern Law violates section 13.2.d of US copyright laws. If you do not stop selling Modern Law, you will be hearing from our legal team."

Select one of the following:

I apologize for the inconvenience we may have caused to you. Unfortunately, I am not authorized to speak further on this matter due to contract terms and legality reasons. Please contact our legal department at legal@palmbeachgames.com to further discuss this matter. We value all of our clients equally, and wish to resolve any concerns in an efficient manner.
We apologize that Modern law may have mistakenly used or appear to have used a model that would violate your copyright. Please email us, and we will be happy to work with you!
I have temporarily stopped sales of Modern Law and have contacted my supervisor. Sorry that we may have done this!
Palm Beach Games has not used any copyrighted materials, you are mistaken, but that's not a problem! Happy playing!
*Ignore the comment, they will email if it is serious.

Explanation

Question 4 of 10

1

Which email address do you always direct customers to who are upset with service?

Select one of the following:

social@palmbeachgames.com
pr@palmbeachgames.com
help@palmbeachgames.com
legal@palmbeachgames.com

Explanation

Question 5 of 10

1

Which of the following is a good Tweet to send out?

Select one of the following:

No one should have to be attacked as you have been #paris. Palm Beach Games stands united with you during this difficult time.
Ha, check this Modern Law video out by the user MacTown1, It's awesome! youtube.com/videourl
did you see the news today? we made the #IGN website. ign.com/articleurl
On the evening of 13 November 2015, a series of coordinated terrorist attacks—consisting of mass shootings, suicide bombings and hostage-taking—occurred in Paris, France. This was a terrible tragedy. Palm Beach Games supports France during this difficult time. We encourage all our followers to take a moment of silence today.

Explanation

Question 6 of 10

1

Public Relation Agents are directly supervised by Human Resource officials.

Select one of the following:

True
False

Explanation

Question 7 of 10

1

Public Relation Agents work primarily on:

Select one of the following:

Facebook and Twitter
Facebook
Facebook, Twitter, YouTube, Google+
Facebook, Twitter, YouTube

Explanation

Question 8 of 10

1

Public Relation Agents must be ___ in their publications:
[Check all that apply:]

Select one or more of the following:

Be proffesional
Be clean
Be appealing
Be emotional

Explanation

Question 9 of 10

1

Public Relation Agents will not respond to the media and the public.

Select one of the following:

True
False

Explanation

Question 10 of 10

1

Public Relation Agents are officially authorized to represent Palm Beach Games on external sources.

Select one of the following:

True
False

	Created by Jake Johnson about 9 years ago

	Copied by EMI D over 4 years ago

This quiz must be passed with a score of 80% in order to complete the required Customer Service Agent training. Read every question carefully, and read all the answers before responding. Always pick the best answer(s) when promoted. This is an open-note quiz, but is timed!

Public Relation Training

Public Relation Training

Question 1 of 10

Which of the following is true?

Select one of the following:

Explanation

Question 2 of 10

Which of the following would be an appropriate way of posting the following update on Facebook?

Select one of the following:

Explanation

Question 3 of 10

Which is the appropriate response for responding to the following comment on a social media account? "The use of that model in Modern Law violates section 13.2.d of US copyright laws. If you do not stop selling Modern Law, you will be hearing from our legal team."

Select one of the following:

Explanation

Question 4 of 10

Which email address do you always direct customers to who are upset with service?

Select one of the following:

Explanation

Question 5 of 10

Which of the following is a good Tweet to send out?

Select one of the following:

Explanation

Question 6 of 10

Public Relation Agents are directly supervised by Human Resource officials.

Select one of the following:

Explanation

Question 7 of 10

Public Relation Agents work primarily on:

Select one of the following:

Explanation

Question 8 of 10

Public Relation Agents must be ___ in their publications: [Check all that apply:]

Select one or more of the following:

Explanation

Question 9 of 10

Public Relation Agents will not respond to the media and the public.

Select one of the following:

Explanation

Question 10 of 10

Public Relation Agents are officially authorized to represent Palm Beach Games on external sources.

Select one of the following:

Explanation

Which is the appropriate response for responding to the following comment on a social media account?

"The use of that model in Modern Law violates section 13.2.d of US copyright laws. If you do not stop selling Modern Law, you will be hearing from our legal team."

Public Relation Agents must be ___ in their publications:
[Check all that apply:]