Advertising Standards
Authority (ASA)

AER

Annuity

Bad competition

Bank rate

Banking Act 2009

Barriers to entry

Barriers to expansion

Brand awareness

Brand extension

Brand loyalty

Branding

Broadsheets

Cashback

Catastrophe bonds

Catastrophic loss

Challenger banks

Closed question

Cold calling

Competition and Markets
Authority

Competitive market

Concentration ratio

Conduct of business

Consolidation loan

Consumer protection

Consumer protection

Corporate social
responsibility (CSR)

Counterparties

Credit union

Customer inertia

Customer retention

Customer-led approach

Cyberterroism

Deleveraging

Digital exclusion

Direct selling

Divestment

Economic climate

Economic sustainability

Effective competition

Environmental
sustainability

Equator Principles

Ethical investment

Ethical lending

Exogenous shocks

Expected loss

Expert bias

External secondary data

Financial Conduct
Authority (FCA)

Financial contagion

Financial exclusion

Financial inclusion

Financial intermediary

Financial intermediation

Financial Ombudsman
Service (FOS)

Financial Policy
Committee (FPC)

Financial Services Act
2010

Financial Services
(Banking Reform) Act
2013

Financial Services Act
2012

Financial Services
Compensation Scheme
(FSCS)

Focus group

Friendly society

FTSE 100

Genuine competition

Good competition

Gross domestic product

Gross interest

Help to buy scheme

HM Treasury

Ijara mortgage

Independent financial
adviser (IFA)

Index-linked

Internal secondary data

Interviews

Investment banks

Islamic mortgages

Leverage

Libor scandal

Liquid assets

Liquidation

Lloyd’s insurance market

Loan forbearance

Loan to value (LTV)

Long-term capital
markets

Loss leader

Market research

Market segmentation

Market segments

Market share

Marketing mix

Mass market

Mass media

Media bias

Middle-market press

Monetary policy

Monetary Policy
Committee (MPC)

Money laundering

Money laundering officer

Moral hazard

Mortgage equity
withdrawal

Mortgage forbearance

Mortgage Market Review
(MMR)

Murabaha mortgage

Mutual organisation

Mystery shopping

National Employment
Savings Trust (NEST)

Negative real interest
rate

Nominal interest rate

Objective report

Oligopoly

Omission bias

Open-ended questions

Packaged account

Pareto principle

Payday loan companies

Payment protection
insurance (PPI)

Peer-to-peer (P2P)
lenders

PESTEL analysis

Pressure group

Price sensitivity

Primary research

Product complexity

Product differentiation

Profit margin

Promotion

Provider sustainability

Prudential regulation

Prudential Regulation
Authority (PRA)

Public relations (PR)

Public sector

Pure risk

Qualitative research

Quantitative research

Real income

Real interest rate

Real terms

Relationship marketing

Restricted financial
adviser

Retail banks

Retail ring-fencing

Sales literature

Sampling

Secondary research

Sharia law

Short-term money
markets

Social inclusion

Social sustainability

Speculative risk

Speculators

Stakeholder groups

Subjective bias

Sustainable development

Sustainable financial
product

Sustainable financial
system

Systemic risk

Systemically important
financial institutions

Tabloid press

Teaser rate

Telematics technology

Think tank

'Too big to fail’

Transactional selling

Transparency

Unexpected loss

Unique selling point
(USP)

Volatility

Wasteful competition