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Created by Buddy Armstrong
about 4 years ago
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What is a Project Charter?
What is a Project Scope Statement?
What is IT Service Management (ITSM)?
What is Control Objectives for Information and related Technology (COBIT)?
What is Knowledge-Centered Service (KCS)?
What is Agile Service management (Agile SM)?
What is DevOps?
What is Site Reliability Engineering (SRE)?
What is IT4IT?
What is ISO/IEC 20000?
What is ITIL Process Maturity Famework (PMF)?
What are the stages of maturity?
What is Quality Management System (QMS)?
What do customer satisfaction survey's?
What is a Service Level Agreement (SLA)?
What is Benchmarking?
What is a Policy?
What is a Plan?
What is Program Management?
What is a Control?
What is a High-level Integration map?
What is a Relationship Map?
What is a Cross-functional map?
What is a Flowchart?
What is a Value Stream?
Define the Seven Basic Tools of Quality. What are the Seven Basic Tools of Quality?
What is a Cause-and-Effect Diagram?
What is a Check Sheet?
What is a Control Chart?
What is a Histogram?
What is a Pareto Chart?
What is a Scatter Diagram?
What is a Business Case?
What is Return on Investment (ROI)?
What is a Cost Benefit Analysis?
What is a RACI Matrix
What is a Metric?
What is the purpose of Education?
What is Training?
