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802 Comp E

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802 Practice E

802 Practice E

Question 1 of 100

1

You are helping a customer with an Internet connectivity problem. The customer tell you that the computer cannot connect to a favorite website. After quickly analyzing the computer, you note that it cannot connect to ANY websites. What should you do next?

Select one of the following:

  • Identify the problem

  • Establish a theory of probably cause

  • Test your theory to determine cause.

  • Establish a plan of action

Explanation

Question 2 of 100

1

You need to automatically check for performance issues in Window 7. Which tool is the best option?

Select one of the following:

  • Device Manager in the Control Panel

  • Trouble shooting item in the Control Panel

  • Task Manager

  • Upgrade Adviser

Explanation

Question 3 of 100

1

Which of the following is used by BitLocker to provide an encryption key and to protect data? (Select the best answer)

Select one or more of the following:

  • TPM

  • CMOS

  • IRQ

  • AGP

Explanation

Question 4 of 100

1

You want to verify that the local computer's network card is functioning properly. Which IP address should you use?

Select one of the following:

  • 10. 0. 0.1

  • 255.255.255.0

  • 127.0.0.1

  • 192.168.0.1

Explanation

Question 5 of 100

1

How would you secure a smartphone and its data? (Select the TWO best answers)?

Select one or more of the following:

  • Passcode lock

  • Bluetooth

  • SSID

  • GPS tracking

  • Remote Wipe

Explanation

Question 6 of 100

1

Your customer has a computer (called comp112) that has been infected by a worm. The worm has propagated at least 30 other computers on the network. What should you do first before attempting to remove the worm from the computer named comp112?

Select one of the following:

  • Log the user off the system

  • Boot the system in Safe Mode

  • Run a full virus scan

  • Disconnect the network cable from the computer

Explanation

Question 7 of 100

1

Which command should use to find out the integrity of a hard drive?

Select one of the following:

  • CHKDSK

  • FDISK

  • FORMAT

  • IPCONFIG

Explanation

Question 8 of 100

1

Your boss asks you to find a list of routers along a given path through multiple networks.

Select one of the following:

  • PING

  • IPCONFIG

  • TRACERT

  • NSLOOKUP

Explanation

Question 9 of 100

1

Your customer's laptop's LCD is being scratched by the keyboard when the lid is closed. What would prevent this from happening?

Select one of the following:

  • Replace the rubber bumpers

  • Replace the LCD hinges

  • Replace the LCD panel

  • Replace the keyboard

Explanation

Question 10 of 100

1

You have determined that USB controller is malfunctioning. What should you do first to troubleshoot this problem?

Select one of the following:

  • Replace the USB controller

  • Test the voltage of the USB controller using a multimeter

  • Use the System Information utility

  • Use Windows Device Manager

Explanation

Question 11 of 100

1

You have been asked by a customer to add a second optical drive, to be referenced as M: on a computer running Windows 7. What is the best place to accomplish this?

Select one of the following:

  • Disk Management

  • Administrative Tools

  • Device Manager

  • Event Viewer

Explanation

Question 12 of 100

1

A user attempts to print a large image but only half the graphic prints out. What is the most likely reason for this?

Select one of the following:

  • The printer does not support the job's language

  • The printer needs more memory

  • The printer driver needs to be updated

  • The network connection is faulty

Explanation

Question 13 of 100

1

Which of the following printer failures is described a condition in which the internal feed mechanism stopped working temporarily?

Select one of the following:

  • No connectivity

  • Corrupt driver

  • Paper jam

  • Power cycle

Explanation

Question 14 of 100

1

Which command would use to delete empty directory?

Select one of the following:

  • EDIT

  • RD

  • FORMAT

  • DIR

Explanation

Question 15 of 100

1

One of your co-workers is attempting to access a file on a share located on a remote computer. The file's share permissions are set to allow the user full control; however, the NTFS permissions allow the user to have read access. What will be the user's resulting access level for the file?

Select one of the following:

  • Read

  • Write

  • Modify

  • Full Control

Explanation

Question 16 of 100

1

You are upgrading a computer from Windows Vista to Windows 7. What is the best tool to use to move a user's documents and file settings?

Select one of the following:

  • System Restore

  • Easy Transfer

  • XCOPY

  • Backup and Restore

Explanation

Question 17 of 100

1

You work at a PC bench and receive a laptop that has a dim display. You confirm that is a hardware issue. Which part should be replaced first?

Select one of the following:

  • LCD panel

  • Video adapter

  • Display harness

  • LCD Inverter

Explanation

Question 18 of 100

1

A customer reports to you that he can no longer open any. tiff what is the mostly likely cause?

Select one of the following:

  • The .tiff files are corrupted.

  • File associations have been removed

  • There is not photo-editing program available

  • File extension is not commonly used type

Explanation

Question 19 of 100

1

Which of the following answers can be the cause of blue screen error?

Select one of the following:

  • Rogue DHCP server

  • Incorrect route configuration

  • Bad driver

  • Incompatible USB device

Explanation

Question 20 of 100

1

A customer cannot access some Internet websites but connect to resources inside the LAN. You can use the Ping command to test the user's connecitivity. What command should run next to troubleshoot this issue?

Select one of the following:

  • NAT USE

  • NETSTAT -r

  • NETSTAT -R

  • IPCONFIG/FLUSHDNS

Explanation

Question 21 of 100

1

You just finished upgrading a video card in a PC. When you reboot the system, nothing displays on the screen. What is the most likely cause?

Select one of the following:

  • The onboard video of the motherboard is still enabled in the BIOS

  • New video cards require more monitors because their resolutions do not match

  • The new video card must be enabled by a dipswitch on the motherboard.

  • The new video card must be installed within the OS first.

Explanation

Question 22 of 100

1

A program is no longer responding. Where would a technician go to end the program?

Select one of the following:

  • Computer Management

  • Task Manager

  • Registry

  • Services console

Explanation

Question 23 of 100

1

You are setting up a SOHO wireless network. Which of the following provides the best security?

Select one of the following:

  • Disable SSID broadcasting and configure WEP

  • MAC address filtering

  • IP address filtering

  • Enable SSID and configure WPA2

Explanation

Question 24 of 100

1

After replacing a motherboard in a PC, the system overheats and fails to boot. What is the most likely cause?

Select one of the following:

  • The GPU compatible with the CPU

  • The new motherboard's firmware is out of date.

  • Thermal paste was not applied between the heatsink and the CPU

  • The case fan failed.

Explanation

Question 25 of 100

1

Which of the following is a common email service that people use on their smartphone?

Select one of the following:

  • POP3

  • Outlook

  • HTTP

  • GMAIL

Explanation

Question 26 of 100

1

A technician is attempting to back 5 GB of data to an external hard drive that has been formatted as FAT32; however the backup keeps failing. Whiat is the best way to solve the problem?

Select one of the following:

  • Reformat the drive as NTFS

  • Replace the drive

  • Back up the data to a USB drive

  • Back up to CD-ROM

Explanation

Question 27 of 100

1

A laptop you are troubleshooting will not display any video through the laptop's screen or through external monitors. What should you replace?

Select one of the following:

  • Inverter

  • Video Card

  • LCD

  • Drivers

Explanation

Question 28 of 100

1

Which of the following utilities enables a Windows 7 user to edit a file offline, and then automatically update the changes when the users retursn back to the office?

Select one of the following:

  • Sync Center

  • Windows Areo

  • Windows Defender

  • HomeGroup

Explanation

Question 29 of 100

1

A customer's laswer printer is printing a blank streak along one edge of each page, but is otherwise printing normally. What is the most likely reason?

Select one of the following:

  • The paper is too thick

  • The toner cartridge is low

  • The fuser is damaged

  • The printer needs to be rebooted

Explanation

Question 30 of 100

1

Which of the following tools illuminate a network card's LED light when connected?

Select one of the following:

  • POST card

  • Loopback plug

  • PSU tester

  • Multimeter

Explanation

Question 31 of 100

1

One of the your organization's technicians reconfigures the BIOS boot order on a PC and sees the system time is incorrect. The technician resets the clock to see the correct time but sees that a couple of days later, the system time is wrong again. What is the most likely cause?

Select one of the following:

  • The motherboard is not seated properly

  • The time zone settings are incorrect in the OS

  • The CMOS battery has failed

  • The power supply is not providing the correct wattage

Explanation

Question 32 of 100

1

Which Windows 7/Vista files replaced NTDLR?

Select one of the following:

  • bootmgr.exe, bootsect.dos, io.sys

  • io.sys, win.exe, bootmgr.exe

  • ntdetect.exe, ntoskrnl.exe, io.sys

  • bootmgr.exe, winload.exe, and winresume.exe

Explanation

Question 33 of 100

1

You reboot a customer's computer and see a pop-up message that says one or more services failed to start. Which of the following can give you more information?

Select one of the following:

  • System event logs

  • Task manager

  • Application event logs

  • Security log

Explanation

Question 34 of 100

1

Which of following would extend the wireless network range and allow out-of-range users to share an Internet connection?

Select one of the following:

  • Implement a wireless access point for the out of range users.

  • Enable network sharing on the users' computers that are within range

  • Upgrade the out-of-range users' SSID searching software

  • Create a new VLAN for the out of range users.

Explanation

Question 35 of 100

1

What can the command ping -t do?

Select one of the following:

  • Continuous ping of an IP address until the target responds

  • Continuous ping of an IP address until it's canceled

  • Continuous ping of an IP address until it's count reaches 20

  • Continuous ping of an IP address where each packet is equal to 1000 bytes

Explanation

Question 36 of 100

1

You are installing a 32 bit program on a 64 bit version of Windows 7. Where does the program get installed to?

Select one of the following:

  • C:\

  • C:\ Program Files

  • C:\ Windows

  • C:\Program Files (x86)

Explanation

Question 37 of 100

1

Which of the following paths is the default directory for user profiles in Windows7?

Select one of the following:

  • C:\ Program Files

  • C:\Users

  • C:\Users and Settings\

  • C:\ Documents and Settings\

Explanation

Question 38 of 100

1

You are working on a computer that is giving a non-system disk error. Which of the following is most likely the cause?

Select one of the following:

  • There is a disk in the floppy drive

  • The registry has become corrupted

  • The incorrect driver was loaded

  • The RAM is not seated properly

Explanation

Question 39 of 100

1

One of the tape drives in the server room is reporting errors. What should you do first to maintenance the tape drive?

Select one of the following:

  • Use the included cleaning tape for the drive

  • Uninstall the backup software and reinstall it

  • Install a new IDE cable

  • Replace the tape with a new one

Explanation

Question 40 of 100

1

Your co-worker is having trouble tapping icons on his smartphone. What should you check first?

Select one of the following:

  • Screen orientation

  • Geotracking

  • Global positioning

  • Screen caliabration

Explanation

Question 41 of 100

1

At one of your customer's locations. two users share the same Windows 7 computer. The first creates a document intended to be used by both users and then logs off the computer. The second user logs on and types the name of the document in the Smart menu but the document cannot be found. What is the problem?

Select one of the following:

  • The document is is locked

  • the document is set to hidden

  • The document is owned by the first user

  • The document is encrypted.

Explanation

Question 42 of 100

1

You receive a message in Windows XP that warns you of a memory-read error. What should you do to fix this?

Select one of the following:

  • Reseat or reformat RAM modules

  • Change the memory settings in the BIOS

  • Replace the hard drive

  • Remove any USB flash drives

Explanation

Question 43 of 100

1

Which is the component is usually removed to access a laptop's motherboard and other components.

Select one of the following:

  • Display

  • Bezel

  • Keyboard

  • Battery

Explanation

Question 44 of 100

1

A user tells you that her Windows7 laptop does not display a picture when it is connected to a projector. However there is a picture on the laptop's screen. What is the most likely cause?

Select one of the following:

  • Windows 7 does not support multiple displays on laptops

  • The Windows 7 video driver is missing

  • The presentation resolution is too big.

  • The laptop external display setting has been turned off.

Explanation

Question 45 of 100

1

A co-worker attempts to run an old program on his Windows 7 computer. The program briefly opens, but the it closes immediately. What can you do to enable the program to run correctly?

Select one of the following:

  • Run the program in Windows Compatibility Mode

  • Run the program from the Command prompt

  • Run the program inside a virtual machine

  • Run the program from another computer.

Explanation

Question 46 of 100

1

What color do EFS files display by default?

Select one of the following:

  • Blue

  • Black

  • Green

  • Red

Explanation

Question 47 of 100

1

You want to create a span volume over two hard drives are separate from the system volume of a Windows 7 workstation. What tool can you help you determine if the hard drives can support spanned volumes?

Select one of the following:

  • Disk Management

  • Task Manager

  • Device Manager

  • System Information

Explanation

Question 48 of 100

1

What is another name for a mirrored set?

Select one of the following:

  • RAID 0

  • RAID 1

  • RAID 5

  • RAID 6

Explanation

Question 49 of 100

1

What would you replace in a laser printer if you see ghosted images?

Select one of the following:

  • Fuser

  • Cartridges

  • Drum

  • Printhead

Explanation

Question 50 of 100

1

Of the following ways to manipulate a file, which can retain the file's NTFS permissions?

Select one of the following:

  • Moving the file to another NTFS volume

  • Copying the file another FAT32 volume

  • Moving the file to a new location on the same volume

  • Copying the file a new location on the same volume

Explanation

Question 51 of 100

1

A customer's computer states that USB 3.0 devices any running to a USB 2.0 speed. There is no kind of external USB hub. You test devices on the computer, and they run at a USB 3.0 speed. What should you do to proved USB 3.0 functionality for the computer.

Select one of the following:

  • Replace USB 2.0 cable with USB 3.0 cable.

  • Install a USB 3.0 firmware update to the motherboard

  • Install an external USB 3.0 hub

  • Upgrade the customer to IEEE 1394a

Explanation

Question 52 of 100

1

A user can no longer print from their computer to the default printer. You can print a test page from the printer and the printer's queue shows that the job is ready to print. What should you do to resolve the situation?

Select one of the following:

  • Delete the job and resume it

  • Reinstall the print drivers

  • Reset the printers

  • Restart the printer spooler service.

Explanation

Question 53 of 100

1

You just installed a new computer for a customer who complains that there is an odor near the power supply when it is turned on. What should you do?

Select one of the following:

  • Replace the power supply

  • Unplug the computer and contact the manufacturer

  • Use compressed air to flush the odor from the power supply

  • Run the computer for 48 hours and disregard if the order goes away

Explanation

Question 54 of 100

1

You just installed front panel USB ports that are not functioning properly. However, the ports on the back of the computer work fine. What should you do first?

Select one of the following:

  • Check the USB rear panel pinouts to verify that the ports are wired as per manufacturer instructions.

  • Check the Device Manager for any alerts or question marks over USB related devices

  • Test the voltage output of each USB port with a multimeter

  • Make sure that any USB devices are not drawing too much power from the ports.

Explanation

Question 55 of 100

1

Which of the following programs are commonly found on a smartphone? (Select the tree best answers.)

Select one or more of the following:

  • E-mail programs

  • Microsoft Word

  • Visual Basic

  • Contacts programs

  • Texting Program

Explanation

Question 56 of 100

1

Which of the following could be defined as standing behind a person at a desk attempting to view confidential information?

Select one of the following:

  • Root Kit

  • Phishing

  • Shoulder Surfing

  • Tailgating

Explanation

Question 57 of 100

1

A customer reports to you that the cannot accest the company FTP site. He says that he is using the iP address given to him: 86200.43.118. What is most likely the problem?

Select one of the following:

  • Port 21 is blocked.

  • This is a invalid IP address

  • The FTP site is down

  • The FTP program is not working

Explanation

Question 58 of 100

1

You just installed a second Sata hard drive into a Windows 7 computer. The computer boots normally, but cannot locate the second drive in Windows Explorer. What is the problem? (Select the two answers.)

Select one or more of the following:

  • The hard drive was formatted as FAT32

  • The hard drive must be partitioned

  • The hard drive must be formatted as NTFS

  • The hard drive must be assigned a drive letter

  • The hard drive is not compatible with Windows 7

Explanation

Question 59 of 100

1

You configured a customer's router to automatically assign only 5 IP addresses in an attempt to make the network more secure. Now you notice that the wireless printer is intermittently losing connections when there are multiple users on the wireless network. What is the best solution?

Select one of the following:

  • Increase the wireless router IP lease times

  • Install another access point

  • Configure the printer to use a static IP address

  • Configure the printer for DHCP

Explanation

Question 60 of 100

1

What kinds of data would people synchronize from their mobile device to their PC? (Select the THREE best answers.)

Select one or more of the following:

  • Call history

  • Contacts

  • Music

  • E-mail

  • GPS tracking

Explanation

Question 61 of 100

1

A co-worker suspects that the AC voltage supplied to a PC power supply is flawed. What tool should be used to confirm the suspicion?

Select one of the following:

  • Oscilloscope

  • Cable tester

  • Multimeter

  • PSU tester

Explanation

Question 62 of 100

1

Your boss wants to transfer data to an external hard drive capacity of data transfer rates as high as 600 Mbps. Which of the following has the fastest transfer rate?

Select one of the following:

  • USB 1.1

  • Cable Internet

  • USB 2.0

  • IEEE 1394b

Explanation

Question 63 of 100

1

Which versions of Windows offer offline flies and folders? (Select the TWO best options)

Select one or more of the following:

  • Windows XP Home

  • Windows 7 Ultimate

  • Windows Vista Home Premium

  • Windows XP Professional

  • Windows 7 Home Premium

Explanation

Question 64 of 100

1

You want to utilize the NET command to tell you how many Server Message Blocks (SMB) were received by the workstation service. Which NET command should you use?

Select one of the following:

  • View

  • Statistics

  • Stop

  • Use

Explanation

Question 65 of 100

1

You boot Windows 7 and see the error message One or More Services Failed to Start. What methods can you use to view the status of services on the computer? (Select the two best answers.)

Select one or more of the following:

  • Right-click Computer, and select Manage from the menu.

  • Click Start > Control Panel > System.

  • Click Start > Control Panel > Administrative Tools.

  • Right-click the Desktop, and select Personalize from the menu.

  • Right-click Computer, and select Properties from the menu.

Explanation

Question 66 of 100

1

What is a difference between a domain and a workgroup?

Select one of the following:

  • A workgroup has a domain controller

  • A domain is meant for 10 computers or less

  • A workgroup has 20 or more computers

  • A domain is controlled by a server

Explanation

Question 67 of 100

1

How can you ensure that all external traffic to your website is directed through a firewall to the right computer?

Select one of the following:

  • Configure port forwarding

  • List in the exceptions the IP address of the local website

  • Configure NAT

  • Configure all interior traffic appropriately.

Explanation

Question 68 of 100

1

Which command is the best option for verifying that the protected system files in Windows 7 are correct?

Select one of the following:

  • DISKPART

  • SFC

  • SCANDISK

  • FIXMBR

Explanation

Question 69 of 100

1

Which of the following is stored in the first sector of the hard drive?

Select one of the following:

  • Boot sector

  • Operating system

  • Master boot record

  • Master file table

Explanation

Question 70 of 100

1

One of your customers tells you that her laptop LCD keeps getting darker the more she uses it even though she maximized the brightness using the function keys. What is the best solution?

Select one of the following:

  • Check and replace the video memory

  • Check and replace the back light

  • Replace the LCD

  • Replace the Inverter

Explanation

Question 71 of 100

1

You turn on a computer, and a blue screen appears with an error code. Where should you go to find out what this error code means?

Select one of the following:

  • Third party website

  • OS manufacture's website

  • Hardware manufacturer's website

  • Installation manual

Explanation

Question 72 of 100

1

What command repairs the bootmgr.exe file in Windows 7?

Select one of the following:

  • bootrec/fixboot

  • bootrec /fixmbr

  • bootrec/rebuildbcd

  • boot/bcd

Explanation

Question 73 of 100

1

Which of the following allows you to make phone calls and transfer data from your smartphone without the need for additional programs?

Select one of the following:

  • Wifi

  • Bluetooth

  • Cable Internet

  • GSM

Explanation

Question 74 of 100

1

A customer complains that they can only view their tablet vertically, and that it won’t display horizontally. What is the problem?

Select one of the following:

  • Screen Calibration

  • Screen Orientation

  • Geotracking

  • The touchscreen needs to be replaced

Explanation

Question 75 of 100

1

A co-worker tells you that his Windows 7 computer is making noise constantly. You look at the computer and note that the hard drive activity light is frequently on. You also note that there is plenty of free space on the drive’s only partition. Of the following, which best explains why the drive light is continuously active?

Select one of the following:

  • Page file issue

  • Too many documents on the partition

  • Drive needs a new SATA connector

  • Fragmented hard drive

Explanation

Question 76 of 100

1

All the printouts from a printer are displaying a random mix of letters, numbers, symbols and in general, gibberish. What is the most likely cause of this problem?

Select one of the following:

  • There is an incorrect print driver

  • The toner cartridge needs to be replaced

  • The print spooler needs to be restarted

  • The print drum needs to be replaced

Explanation

Question 77 of 100

1

You are working on a PC that runs fine for close to an our but then shuts down automatically. Which should you check first?

Select one of the following:

  • Hard disk drive

  • Power supply voltages

  • CPU fan

  • Optical drive

Explanation

Question 78 of 100

1

A user tells you that her computer worked fine until today when she heard a popping noise. Then, the computer shut down and couldn’t be restarted. What should you check first?

Select one of the following:

  • Power supply

  • CPU

  • Hard disk drive

  • AC Outlet

Explanation

Question 79 of 100

1

Which tool would you use if you wanted to do a Startup Repair in Windows 7?

Select one of the following:

  • Safe Mode

  • Recovery Console

  • WinRE

  • System Image Recovery

Explanation

Question 80 of 100

1

Which command would you use to display the contents of C:\Windows\System32\?

Select one of the following:

  • NET

  • CD

  • System Information Tool

  • DIR

Explanation

Question 81 of 100

1

Instead of incurring the expense of new computers, a customer of yours is trying to keep its Windows XP systems. The customer asks you to install 250 GB drives to each system. You do so, but a few of the systems recognize only 137 GB during usage. What is the problem?

Select one of the following:

  • Some of the hard drives are defective and need to be returned

  • Windows XP does not support hard drives larger than 137 GB

  • Service Pack 1 has not been installed

  • The hard drive jumpers are not set properly

Explanation

Question 82 of 100

1

A user tells you that his PC is making a strange noise. What is the most likely cause?

Select one of the following:

  • The CPU needs to be reseated

  • A network is vibrating against the system case

  • The thermal grease dried out and needs to be re-applied

  • An internal wire is improperly routed and is hitting the CPU fan

Explanation

Question 83 of 100

1

You just finished removing malware from a customer’s computer located in a small office, but the Internet browser cannot access any websites. What should you do first?

Select one of the following:

  • Reset the router

  • Remove the browser proxy settings

  • Reboot the computer

  • Install the latest service pack

Explanation

Question 84 of 100

1

Which type of malware self-replicates?

Select one of the following:

  • Virus

  • Worm

  • Trojan

  • Spyware

Explanation

Question 85 of 100

1

You are installing a wireless access point. What should do first?

Select one of the following:

  • Disable DHCP

  • Enable MAC filtering

  • Change the default password

  • Download and install the latest firmware

Explanation

Question 86 of 100

1

You need to find out which Windows OS is running on a computer which command should you use?

Select one of the following:

  • SET

  • VER

  • Device Manager

  • CMD

Explanation

Question 87 of 100

1

Which version of Windows 7 includes Bitlocker encryption?

Select one of the following:

  • Starter

  • Home Premium

  • Professional

  • Ultimate

Explanation

Question 88 of 100

1

One of your customers tries to log in to a bookmarked site but instead of seeing the website expected, the user is prompted for a Social Security number, mother’s maiden name, and date of birth. What most likely occurred?

Select one of the following:

  • The browser was hijaked

  • The customer's identity was stolen

  • The website the user accessed has updated their security policies

  • The user typed the wrong URL

Explanation

Question 89 of 100

1

A two-year-old inkjet printer just started printing faded and smeared pages. What is the best solution for this?

Select one of the following:

  • Reseat the print cartridges

  • Use a lint-free cloth to clean the print heads

  • Use compressed air on the print cartridges

  • Run the printer's cleaning routine.

Explanation

Question 90 of 100

1

A user tells you that the monitor resolution was changed and now the user does not see a display. What should you do first?

Select one of the following:

  • Go into the Display Properties

  • Reseat the video card

  • Boot into Safe Mode

  • Reseat Monitor

Explanation

Question 91 of 100

1

You install a Windows 7 computer for a customer. They already have three Windows XP computers on a network. The new Windows 7 computer can ping the Windows XP computers, but the Windows XP computers cannot ping the Windows 7 computer. What is the reason for this?

Select one of the following:

  • The firewall is on

  • The network cable is unplugged

  • The operating systems are not compatible

  • Windows updates need to be installed

Explanation

Question 92 of 100

1

You attempt to play audio from your Bluetooth-enabled smartphone to your Bluetooth-enabled Windows 7 computer, but you find that the phone cannot detect the computer. What will you do to solve this problem?

Select one of the following:

  • Install mobile phone synchronization software on the computer

  • Place the phone in Bluetooth

  • Add the phone to a PAN

  • Place the computer in Bluetooth discovery mode

Explanation

Question 93 of 100

1

A user tells you that after he upgraded a computer from Windows XP to Windows Vista, the Run option is no longer in the Start menu. What is the most likely reason for this?

Select one of the following:

  • Vista replaced the Run option with the PowerShell

  • The registry is corrupt

  • The user must be an administrator to see the Run option

  • The run command is not displayed by default on the Start menu

Explanation

Question 94 of 100

1

Which of the following utilities is the fastest way to view the network adapter statistics?

Select one of the following:

  • Task Manger

  • System Information

  • Performance Monitor

  • Command Prompt

Explanation

Question 95 of 100

1

What is the best way to ensure that only certain computers can access your
wireless network?

Select one of the following:

  • Disable the SSID

  • Enable MAC filtering

  • Change the SSID

  • Change the default password

Explanation

Question 96 of 100

1

A customer wants to store their Windows 7 documents on a different drive than the default C drive location. How can this be accomplished?

Select one of the following:

  • Add a documents folder location in the folder’s properties

  • Add a program files folder location in the folder’s properties

  • Add a Windows files folder location in the folder’s properties

  • Add a system files folder location in the folder’s properties

Explanation

Question 97 of 100

1

What state must a Windows 7 partition be in to allow the OS to boot?

Select one of the following:

  • Primary

  • Healthy

  • Active

  • Logical

Explanation

Question 98 of 100

1

You are working as a technician for a data mining organization. You just moved files from one folder to another, but now you cannot open them. What should you do to regain access to the files?

Select one of the following:

  • Perform the file transfer again

  • Take ownership of the files

  • In Folder Options, select Show hidden files and folders

  • Reboot the system, and the files will be accessible

Explanation

Question 99 of 100

1

You are troubleshooting a Windows 7 computer that has you perplexed. Apparently, the computer has been showing strange behavior since the user of the system was given administrative privileges a month ago. What is the easiest way for you to return the computer to its last known good state of functionality?

Select one of the following:

  • When the system boots, press F8 and select Last Known Good
    Configuration

  • Boot into Safe Mode and revoke the administrative rights

  • Re-image the computer

  • Perform a System Restore to the day before the user was given
    administrative rights

Explanation

Question 100 of 100

1

Which of the following is part of the second step of the CompTIA A+ troubleshooting process: Establish a theory of probable cause?

Select one of the following:

  • Question the user

  • Question the obvious

  • Test the theory determine cause

  • Establish a plan of action

Explanation

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