Kari Lynn Zimmer
Quiz by , created more than 1 year ago

Collection of all practice test questions I could find

395
6
0
Kari Lynn Zimmer
Created by Kari Lynn Zimmer over 9 years ago
Close

Salesforce Administrator Practice Test

Salesforce Administrator Practice Test

Question 1 of 110

1

All users who run a report at the same time will see the same information?

Select one of the following:

  • True
  • False

Explanation

Question 2 of 110

1

How many questions can be put into a single dashboard?

Select one of the following:

  • 15

  • 30

  • 25

  • 10

  • 20

Explanation

Question 3 of 110

1

Exporting data from a report with the "Export Data" button will retain the report formatting.

Select one of the following:

  • True
  • False

Explanation

Question 4 of 110

1

You want the data from a report that you are viewing to be saved in a .CSV file. What button would you press to accomplish this?

Select one of the following:

  • Save As

  • Convert Data

  • Export Details

  • Printable View

Explanation

Question 5 of 110

1

A dashboard on your Home page will refresh when you login to Salesforce.

Select one of the following:

  • True
  • False

Explanation

Question 6 of 110

1

Who can modify access to report folders? (Select all that apply.)

Select one or more of the following:

  • Users with "Development Mode" selected

  • Users with "Modify All Data" permission

  • Users with "Manage Public Reports" permission

  • Marketing Users

  • System Administrators

Explanation

Question 7 of 110

1

Roll Up Summary fields allow you to perform which operations?

Select one or more of the following:

  • Max

  • Sum

  • Min

  • Mode

  • Count

  • Average

Explanation

Question 8 of 110

1

If you would like a report to be emailed to a user, the report must be in a public folder

Select one of the following:

  • True
  • False

Explanation

Question 9 of 110

1

An Administrator can perform which of the following reporting tasks? (Select all that apply.)

Select one or more of the following:

  • Schedule a report to be run a week from today

  • Schedule a report to run on Fridays for the next four weeks

  • Schedule a report to be run based on the time zone of the report recipient

  • Schedule a report to be emailed to users in different time zones

Explanation

Question 10 of 110

1

What are the available dashboard component types?

Select one or more of the following:

  • Table

  • Scatter

  • Metric

  • Chart

  • Gauge

  • Bubble

Explanation

Question 11 of 110

1

What types of charts can a Chart dashboard component display? (Select all that apply.)

Select one or more of the following:

  • Bubble

  • Scatter

  • Control

  • Area

  • Line

  • Vertical Column

  • Horizontal Bar

Explanation

Question 12 of 110

1

A sales person wants to create a dashboard to see how his sales numbers are compared to his peers. What permissions does the sales person need to accomplish this?

Select one or more of the following:

  • Customize Application

  • Manage custom report types

  • Modify all data

  • View all data

  • Manage dashboards

Explanation

Question 13 of 110

1

A visualforce page may be used to customize the look of an article type?

Select one of the following:

  • True
  • False

Explanation

Question 14 of 110

1

A category group can have how many levels of categories?

Select one of the following:

  • 3 levels

  • 10 levels

  • 2 levels

  • 5 levels

Explanation

Question 15 of 110

1

Solution profile permissions affect access to knowledge articles.

Select one of the following:

  • True
  • False

Explanation

Question 16 of 110

1

If an article does not receive a new vote in 15 days, the rating moves in which direction?

Select one of the following:

  • Towards 5 stars

  • Towards 3 stars

  • Towards 2 star

Explanation

Question 17 of 110

1

Which is true about article types?

Select one or more of the following:

  • Article types may only be assigned to one channel

  • Article types may include attachments

  • Article types are usually short HTML documents

  • Two article types must be created to enable knowledge

  • Article types should enable actionable content

Explanation

Question 18 of 110

1

The org wide default is set to Use. All sales reps will be using price lists on their Opportunities. However, Domestic sales reps should not access International Price Lists. What is the first step you would do?

Select one of the following:

  • Create different record types for domestic and international opportunities

  • Create sharing rules for domestic and international price lists to share with their respective groups

  • Create different record types for domestic and international price lists

  • Change the org wide default to no access. Then, manually share the appropriate price books with the appropriate users

Explanation

Question 19 of 110

1

What steps must be done before setting a list price for a product?

Select one or more of the following:

  • Define a product's standard price

  • Create a product

Explanation

Question 20 of 110

1

Your company sells subscriptions to socks. The customer pays one time for the year, and they receive a new pair of socks each month. what type of product schedule would you create for this?

Select one of the following:

  • Shipment, quantity, and revenue schedues

  • No schedules are required

  • Revenue schedule

  • Shipment schedule

  • Quantity schedule

Explanation

Question 21 of 110

1

What is the third step in managing products and price books?

Select one of the following:

  • Create product

  • Set list price

  • Create custom price book

  • Define standard price

Explanation

Question 22 of 110

1

When should you use "No Access" as the org wide default on price books?

Select one of the following:

  • When you only want selected users to access specific price books

  • When you do not want customer portal users to access price books

  • When you want sales groups to share price books

Explanation

Question 23 of 110

1

Which statement about custom summary formulas in reports is true? (There are two correct answers.)

Select one or more of the following:

  • Custom summary formulas can reference another custom summary formula

  • Reports can be grouped by a custom summary formula result

  • Custom summary formulas can be used in a report built from a custom report type

  • Custom summary formulas can reference a field within a report

Explanation

Question 24 of 110

1

Universal Containers needs to track the manufacturer and model for specific car companies. How can the system administrator ensure that the manufacturer selected influences the values available for the model?

Select one of the following:

  • Create a lookup field from the manufacturer object to the model object

  • Create the manufacturer field as a dependent picklist and the model as a controlling picklist

  • Create the manufacturer field as a controlling picklist and the model as a dependent picklist

  • Create a multi-select picklist field that includes both manufacturers and models

Explanation

Question 25 of 110

1

Sales representatives at Universal Containers need assistnace from product managers when selling certain products. Product managers do not have access to opportunities, but need to gain access when they are assisting with a specific deal. How can a system administrator accomplish this?

Select one of the following:

  • Enable sales teams and allow users to add the product manager

  • Use similar opportunities to show opportunities related to the product manager

  • Enable account teams and allow users to add the product manager

  • Notify the product manager using opportunity update reminders

Explanation

Question 26 of 110

1

What should a system administrator use to disable access to a custom application for a group of users?

Select one of the following:

  • Page layouts

  • Profiles

  • Web tabs

  • Sharing rules

Explanation

Question 27 of 110

1

What should a system administrator consider before importing a set of records into Salesforce? (there are two correct answers)

Select one or more of the following:

  • Currency field values will default to the personal currency of the record owner

  • The import file should include a record owner for each record

  • Data should be de-duplicated in the import file prior to import

  • Validation rules are not triggered when importing data using the import wizard

Explanation

Question 28 of 110

1

What permission do you need to create custom objects?

Select one of the following:

  • Modify all data

  • Create and customize objects

  • Modify all

  • Customize application

  • Edit fields

Explanation

Question 29 of 110

1

How many standard and custom fields can be tracked on each object?

Select one of the following:

  • 20

  • 15

  • 50

  • 10

  • 30

Explanation

Question 30 of 110

1

If two custom objects have a parent-child lookup relationship, the child object is automatically deleted when the parent object is deleted.

Select one of the following:

  • True
  • False

Explanation

Question 31 of 110

1

The value of rollup summary field is updated when the record containing the RSF is viewed.

Select one of the following:

  • True
  • False

Explanation

Question 32 of 110

1

What account permissions are required for a user to convert a lead into an account?

Select one or more of the following:

  • Read

  • Delete

  • Create

  • Edit

  • Modify All

  • View All

Explanation

Question 33 of 110

1

Permission sets can control access to which of the following settings? (There are two correct answers)

Select one or more of the following:

  • Record types

  • Visualforce page access

  • Desktop client access

  • Field permissions

  • Assigned apps

Explanation

Question 34 of 110

1

What standard profile can import leads?

Select one of the following:

  • Marketing user

  • Standard user

  • Solution manager

  • Contract manager

  • Sales user

Explanation

Question 35 of 110

1

Where would a Salesforce administrator enable the "Enhanced Profile List Views" functionality?

Select one of the following:

  • Setup --> Customize --> User Interface

  • Setup --> Security Controls --> User Settings

  • Setup --> Manage Users --> Profiles

  • Setup --> Security Controls --> Profile Settings

Explanation

Question 36 of 110

1

User records can be deleted from Salesforce

Select one of the following:

  • True
  • False

Explanation

Question 37 of 110

1

Standard profiles can be modified to meet various business requirements

Select one of the following:

  • True
  • False

Explanation

Question 38 of 110

1

Which step should an administrator do before performing the mass transfer approval process?

Select one of the following:

  • Ensure the new user has the required permissions

  • Deactivate the approval process rule

  • Add the approval history related list to the new user's page layout

  • Clear pending approval requests from the user's queue

  • Unlock pending approval requests

Explanation

Question 39 of 110

1

Identify the workflow actions (there are two correct answers)

Select one or more of the following:

  • Create a task

  • Delete a record

  • Update a field

  • Create an inbound message

  • Create a mobile alert

Explanation

Question 40 of 110

1

Who can approve or reject requests?

Select one or more of the following:

  • A user or queue that the approval request submitter chooses

  • Any combination of users and related users (users listed in a standard or custom field on the submitted record) specified by the administrator

  • A user listed in the manager standard field on the submitter's user detail page

  • A queue specified by the administrator

  • A user listed in a custom hierarchy field on the submitter's user detail page

Explanation

Question 41 of 110

1

When can time triggers be added to a workflow rule? (there are 3 correct answers)

Select one or more of the following:

  • When the rule does not assign a task to empty profiles, roles, or groups

  • When the rule does not have pending actions in the workflow queue

  • When the rule does not reference a date in the past

  • When the rule criteria is not set to every time a record is created or edited

  • When the rule is inactive

Explanation

Question 42 of 110

1

When a workflow task is assigned to a role containing more than one person, who is assigned the task?

Select one or more of the following:

  • The owner of the record that triggered the task

  • The person who triggered the rule

Explanation

Question 43 of 110

1

What are the two main parts of a workflow?

Select one of the following:

  • Tasks and Actions

  • Actions and Time Triggers

  • Rules and Actions

  • Time Triggers and Rules

  • Email Alerts and Field Updates

Explanation

Question 44 of 110

1

When are workflow rules evaluated?

Select one of the following:

  • After a record is deleted

  • When a record is cloned

  • Before a record is created

  • When a record is created or updated

Explanation

Question 45 of 110

1

An approver's delegate has the authority to approve a request.

Select one of the following:

  • True
  • False

Explanation

Question 46 of 110

1

When workflow tasks are assigned to an empty role, where are those tasks reassigned?

Select one or more of the following:

  • The person who triggered the rule

  • The owner of the record that triggered the task

Explanation

Question 47 of 110

1

Salesforce limits the number of times triggers can execute per hour. What is the limit for Enterprise Edition

Select one of the following:

  • 250

  • 500

  • 1000

  • 50

  • 5000

Explanation

Question 48 of 110

1

Email alerts cannot be created for workflow rules on activities

Select one of the following:

  • True
  • False

Explanation

Question 49 of 110

1

When are workflow rules processed?

Select one or more of the following:

  • After system validation rules

  • After escalation rules

  • After database commit

  • After parent rollup summary formula value updated (if present)

  • After assignment rules

  • After auto-response rules

Explanation

Question 50 of 110

1

An email approval request cannot be forwarded and answered from another email account

Select one of the following:

  • True
  • False

Explanation

Question 51 of 110

1

Which of the following are places folders are used?

Select one or more of the following:

  • Opportunities

  • Reports

  • Dashboards

  • Contacts

  • Email Templates

  • Accounts

Explanation

Question 52 of 110

1

A user can only report on information they have "read" access to.

Select one of the following:

  • True
  • False

Explanation

Question 53 of 110

1

What type of relationship do solutions have to cases?

Select one of the following:

  • Lookup

  • One to many

  • Master-detail

  • Many to Many

Explanation

Question 54 of 110

1

What is the maximum number of external id fields allowed on a single object?

Select one of the following:

  • 1

  • 4

  • 5

  • 3

  • 2

Explanation

Question 55 of 110

1

Which of the following are standard Salesforce.com objects?

Select one or more of the following:

  • Accounts

  • Support

  • Contacts

  • Marketing

  • Leads

  • Reports

  • Dashboard

  • Service Addresses

Explanation

Question 56 of 110

1

Unmanaged packages from the AppExchange cannot be upgraded by the publisher.

Select one of the following:

  • True
  • False

Explanation

Question 57 of 110

1

The profile of the record owner is what determines access to that record for the rest of the organization via sharing settings,

Select one of the following:

  • True
  • False

Explanation

Question 58 of 110

1

Validation rules are created per object.

Select one of the following:

  • True
  • False

Explanation

Question 59 of 110

1

Data validations are enforced whenever a record is saved, including data loader, mass transfer records, and importing records.

Select one of the following:

  • True
  • False

Explanation

Question 60 of 110

1

Which types of rollup summaries exist?

Select one or more of the following:

  • Min

  • Count

  • Difference

  • Average

  • Sum

  • Max

Explanation

Question 61 of 110

1

You can change general user permissions on a standard profile.

Select one of the following:

  • True
  • False

Explanation

Question 62 of 110

1

How many steps will be created when using the jump start wizard?

Select one of the following:

  • 5

  • 2

  • 1

Explanation

Question 63 of 110

1

What types of relationships exist between objects?

Select one or more of the following:

  • Many to many

  • Outer joins

  • One to one

  • Inner joins

  • Self relationship

  • Master detail

  • Lookup

Explanation

Question 64 of 110

1

Which report types provide totals for each section of sorted data (rows)?

Select one or more of the following:

  • Matrix

  • Tabular

  • Summary

Explanation

Question 65 of 110

1

A standard user will never have permission to view the administrator's dashboard.

Select one of the following:

  • True
  • False

Explanation

Question 66 of 110

1

Grant access using hierarchies cannot be disabled for standard objects.

Select one of the following:

  • True
  • False

Explanation

Question 67 of 110

1

What is automatically created when a lead is converted?

Select one of the following:

  • An account, an opportunity, and a quote

  • An account, a contact, an opportunity, and a quote

  • An account, a contact, and an opportunity

  • An account and a contact

  • Only an account

  • An account and an opportunity

Explanation

Question 68 of 110

1

How many days will the recycle bin hold records before they are automatically deleted permanently?

Select one of the following:

  • 30

  • 60

  • 90

  • No limit

Explanation

Question 69 of 110

1

How many standard profiles exist?

Select one of the following:

  • 8

  • 6

  • 2

  • 4

Explanation

Question 70 of 110

1

What is the maximum number of non-Salesforce users the case escalation functionality can send emails to?

Select one of the following:

  • 20

  • 1

  • 2

  • No limit

  • 5

  • 10

Explanation

Question 71 of 110

1

If you have 3 lead assignment rules set up, and none of the rules are met, who is the lead assigned to?

Select one of the following:

  • The "assign to" user associated with the last assignment rule

  • The lead is not assigned

  • The "assign to" user associated with the first assignment rule

  • The default lead owner

Explanation

Question 72 of 110

1

What content is available via the self-service portal?

Select one or more of the following:

  • Cases can be viewed

  • Accounts can be browsed

  • Solutions can be browsed

  • Events can be created

  • Opportunities can be created

  • Cases can be logged

  • Activities can be shown

  • Emails can be sent

Explanation

Question 73 of 110

1

The detail object of a master-detail relationship cannot also be a master object of another relationship

Select one of the following:

  • True
  • False

Explanation

Question 74 of 110

1

What is the maximum number of master-detail relationships a detail record can have?

Select one of the following:

  • 2

  • 5

  • 10

  • No limit

  • 1

  • 3

Explanation

Question 75 of 110

1

What are the three approval process completion types?

Select one or more of the following:

  • Submitted

  • Cancel

  • Escalate

  • Approval

  • Recall

  • Rejection

  • Pending

Explanation

Question 76 of 110

1

Which of the following are company wide settings?

Select one or more of the following:

  • Object level security

  • Enable collapsible sections

  • Field level security

  • Show quick create

  • Tab visibility

  • Enable inline editing

Explanation

Question 77 of 110

1

Sharing rules per object can grant access beyond the default sharing sections

Select one of the following:

  • True
  • False

Explanation

Question 78 of 110

1

"Run reports" permission is required prior to running a standard report

Select one of the following:

  • True
  • False

Explanation

Question 79 of 110

1

Once you have changed to a custom fiscal year you cannot revert back to the standard fiscal year setting

Select one of the following:

  • True
  • False

Explanation

Question 80 of 110

1

Which of the following objects may have sharing rules

Select one or more of the following:

  • Forecasts

  • Products

  • Campaigns

  • Solutions

  • Dashboard

  • Custom Objects

  • Opportunities

Explanation

Question 81 of 110

1

Which of the following are workflow actions

Select one or more of the following:

  • Update field

  • Send outbound message

  • Create task

  • Create a record

  • Send email

  • Send text message

  • Launch web page

Explanation

Question 82 of 110

1

The Client Management feature is free, but is enabled by request only

Select one of the following:

  • True
  • False

Explanation

Question 83 of 110

1

Multiple currencies can only be enabled by a request to Salesforce support.

Select one of the following:

  • True
  • False

Explanation

Question 84 of 110

1

Which of the following are dashboard component types?

Select one or more of the following:

  • Metric

  • Gauge

  • Custom S-control

  • Page block

  • Chart

  • Table

  • Graph

  • Apex

Explanation

Question 85 of 110

1

When using the territory management feature, multiple forecasts can be created per user per territory.

Select one of the following:

  • True
  • False

Explanation

Question 86 of 110

1

Tasks and events use a single date entry.

Select one of the following:

  • True
  • False

Explanation

Question 87 of 110

1

Which report types support graphs?

Select one or more of the following:

  • Tabular

  • Summary

  • Matrix

Explanation

Question 88 of 110

1

What determines which object types are selectable by the user in the Salesforce console?

Select one of the following:

  • Page layout

  • Mini page layout

  • Detail display

Explanation

Question 89 of 110

1

Field history tracking cannot be enabled for custom objects.

Select one of the following:

  • True
  • False

Explanation

Question 90 of 110

1

Which of the following are controlled by the user's profile?

Select one or more of the following:

  • Fiscal year

  • Tabs shown

  • IP restrictions

  • Login hours

  • Administrative and general user permissions

  • Default time zone

Explanation

Question 91 of 110

1

In which scenarios will the sharing button appear?

Select one or more of the following:

  • When the sharing model for the object is read/write

  • When the sharing model for the object is private

  • When the sharing model for the object is read only

Explanation

Question 92 of 110

1

When advanced currency management is enabled Salesforce automatically updates exchange rates on a daily basis.

Select one of the following:

  • True
  • False

Explanation

Question 93 of 110

1

Which of the following are custom field types?

Select one or more of the following:

  • Auto number

  • Date

  • Hyperlink

  • Float

  • Boolean

  • Lookup

  • Date/time

Explanation

Question 94 of 110

1

Profile settings do not override the organization's sharing model

Select one of the following:

  • True
  • False

Explanation

Question 95 of 110

1

Which of the following are related lists directly associated with the user record?

Select one or more of the following:

  • Queue membership

  • Cases

  • Opportunities

  • Personal groups

  • Managers in role hierarchy

  • Contacts

  • Leads

Explanation

Question 96 of 110

1

Which statement below is true regarding field dependencies?

Select one of the following:

  • You can have many dependent fields, but only one controlling field

  • You can only have one dependent field and one controlling field

  • You can only have one dependent field but many controlling fields

  • You can have many dependent fields and many controlling fields

Explanation

Question 97 of 110

1

By default, search results are limited to records owned by the logged in user

Select one of the following:

  • True
  • False

Explanation

Question 98 of 110

1

Time-based workflow actions are immediately removed if the record is modified and no longer meets the criteria.

Select one of the following:

  • True
  • False

Explanation

Question 99 of 110

1

For each and every record there is one and only one record owner

Select one of the following:

  • True
  • False

Explanation

Question 100 of 110

1

What is the maximum number of records supported by the web-based data import wizard?

Select one of the following:

  • 10,000

  • 100,000

  • no limit

  • 1,000

  • 50,000

  • 1,000,000

Explanation

Question 101 of 110

1

Which of the following is NOT a result of creating a custom object tab?

Select one of the following:

  • Enable search results for the custom object

  • Object reports are added to the dashboards

  • Set the color scheme for the page layout of the icon

  • Set the icon that represents the object

  • Enable the object as an option in the "Create New..." menu

Explanation

Question 102 of 110

1

Which of the following are ways to login through the Salesforce API

Select one or more of the following:

  • Web browser

  • Connect for lotus notes

  • Data loader

  • Outlook

Explanation

Question 103 of 110

1

When creating a custom report type, if account is your primary object then you can link to contacts and opportunities

Select one of the following:

  • True
  • False

Explanation

Question 104 of 110

1

Which of the following statements are true regarding custom objects and fields?

Select one or more of the following:

  • Custom fields always have "__c" appended to the API name

  • Custom relationships always have "__r" appended to the API name

  • custom fields always have "__f" appended to the API name

  • Custom objects always have "__c" appended to the API name

  • Custom relationships always have "__c" appended to the API name

  • Custom objects always have "__o" appended to the API name

Explanation

Question 105 of 110

1

Updating the currency locale will automatically update opportunities, forecasts, and any custom currency fields

Select one of the following:

  • True
  • False

Explanation

Question 106 of 110

1

Time-based workflow actions can not be used when the workflow rule criteria is set to "every time a record is created or edited"

Select one of the following:

  • True
  • False

Explanation

Question 107 of 110

1

On the reports tab, when you click "Find reports" only custom reports are listed

Select one of the following:

  • True
  • False

Explanation

Question 108 of 110

1

A formula field can pull data from any field on a record that is linked via a lookup relationship

Select one of the following:

  • True
  • False

Explanation

Question 109 of 110

1

Which of the following are standard Salesforce.com applications?

Select one or more of the following:

  • Salesforce Automation

  • Documents

  • Ideas

  • Opportunities

  • Marketing

  • Campaigns

  • Content

Explanation

Question 110 of 110

1

What is the maximum number of campaign hierarchies allowed?

Select one of the following:

  • 5

  • no limit

  • 2

  • 20

  • 10

  • 50

Explanation

Previous
Next