CIS - ITSM | Quiz

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SLA sends notifications at certain events defined in the workflow.
By default, SLA notifications are sent on three occasions. the first one is:

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What are the three types of a CHANGE?

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Problem task state transitions. Select all that aply.

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When does an incident marked with Knowledge = True generate an article?

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What is the best variables to get a user location from a catalog item?

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Change Approval Definition: Select all the choices for the field "wait_for" :

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Role problem_coordinator contains:

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What are the tables for plugin Release Management v2?

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What is NOT the goal for Change Management?

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What is NOT a way to export in XML?

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Several types of components are installed with activation of the Release Management v2 plugin, including tables and user roles. Select all the user roles that aply:

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Which encompasses Release Management v2 application in ServiceNow? Select all that apply:

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Which role can DELETE a Problem? select all that apply:

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Which role to access problems already solved / closed

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What fields are added to the planned task with the Release Management v2 plugin?

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When a request is closed? Choose 3:

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What are the release phases for release tasks? (Choose 4)

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Where is the priority data lookup for a problem record defined?

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What CANNOT be accomplished by a Catalog UI Policy?

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If no sys_popup view is defined for a table then what will be used when hovering over the Reference Icon?

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Under which circumstances is it appropriate to leave a Problem record in a State of Known Error?

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In order for the communicate fix to be applied, what is necessary?

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Which process role is responsible for the smooth operation of the Change Management process within an organization?

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When enabled, at what state does a knowledge article get created from an incident?

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What was migrated from Release Management v2?

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In Problem task states, how can you impose prerequisites or limits for moving from one state to another?

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Role for configure knowledge workflows?

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What types of Configuration items the Discovery module can integrate?

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Duration time is measured by...

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What service catalog do you need to choose if you want only one workflow per item?

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When configuring stage in Flow Designer, you can (choose 4)

servicenow Tecnologia Quiz on CIS - ITSM, created by Carol Licre on 13/05/2021.

CIS - ITSM

SLA sends notifications at certain events defined in the workflow. By default, SLA notifications are sent on three occasions. the first one is:

What are the three types of a CHANGE?

Problem task state transitions. Select all that aply.

When does an incident marked with Knowledge = True generate an article?

What is the best variables to get a user location from a catalog item?

Change Approval Definition: Select all the choices for the field "wait_for" :

Role problem_coordinator contains:

What are the tables for plugin Release Management v2?

What is NOT the goal for Change Management?

What is NOT a way to export in XML?

Several types of components are installed with activation of the Release Management v2 plugin, including tables and user roles. Select all the user roles that aply:

Which encompasses Release Management v2 application in ServiceNow? Select all that apply:

Which role can DELETE a Problem? select all that apply:

Which role to access problems already solved / closed

What fields are added to the planned task with the Release Management v2 plugin?

When a request is closed? Choose 3:

What are the release phases for release tasks? (Choose 4)

Where is the priority data lookup for a problem record defined?

What CANNOT be accomplished by a Catalog UI Policy?

If no sys_popup view is defined for a table then what will be used when hovering over the Reference Icon?

SLA sends notifications at certain events defined in the workflow.
By default, SLA notifications are sent on three occasions. the first one is: