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Week 3 of IBM Training

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Quiz 2

Question 1 of 25

1

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $136.5 billion in assets as of March 31, 2015.

Select one of the following:

  • True
  • False

Explanation

Question 2 of 25

1

System used to gain access to CFG environment. Contains all tools needed to service callers.

Select one of the following:

  • Citrix

  • XenApp

  • Active Directory

  • Active Role Server (ARS)

Explanation

Question 3 of 25

1

CFG's Active Directory environment. SD no longer has access to reset passwords here but we still have view access to aid us in troubleshooting. Passwords for AD are now reset in the system called ARS.

Select one of the following:

  • AD Web Tool

  • Active Directory

  • Touchpoint

  • Citrix

Explanation

Question 4 of 25

1

Top 3 Browsers used as of today?

Select one or more of the following:

  • Chrome

  • Firefox

  • Internet Explorer

  • Safari

Explanation

Question 5 of 25

1

CFG Back Office Support Calls come from CFG users who work from Banking Divisions of Citizens Financial Group.

Select one of the following:

  • True
  • False

Explanation

Question 6 of 25

1

During Branch Support Calls, agents are expected to talk with:

Select one or more of the following:

  • Tellers

  • Teller Managers

  • Bankers

  • Banker Managers

Explanation

Question 7 of 25

1

Branch Machines do have Shared Drive Access.

Select one of the following:

  • True
  • False

Explanation

Question 8 of 25

1

Once machine is booted up only application the user will see is the Retail Page.

Select one of the following:

  • True
  • False

Explanation

Question 9 of 25

1

Naming Standard for ALL workstations:
WPWKIL001129800 (IL - ____________)?

Select one of the following:

  • Illinois

  • Indiana

  • Idaho

  • India

Explanation

Question 10 of 25

1

_______________________ is a Web Based Application used by bankers to open accounts, such as checking, savings, and Certificate of Deposits.

Select one of the following:

  • Active Directory

  • ARS

  • Touchpoint

  • Retail Home Page

Explanation

Question 11 of 25

1

CFG Email policies does not allow to send or receive emails.

Send/Receive max = 5MB
Default mailbox size 1000MB.

Select one of the following:

  • True
  • False

Explanation

Question 12 of 25

1

__________________________ is an online system designed to produce and manage customer leads for bankers in a timely manner.

Select one of the following:

  • Bank Leads

  • Rapid Response

  • Active Directory Roles

  • Active Directory

Explanation

Question 13 of 25

1

Teller application is used for deposit/withdraw of accounts
Teller application connects to the teller server located in the branch. Works with host.
Teller server is Windows XP Server

Select one of the following:

  • True
  • False

Explanation

Question 14 of 25

1

Tool used to terminate/logoff stuck sessions when users call reporting stuck session in VCS.

Select one of the following:

  • Virtual Computing System

  • ARS

  • Active Directory

  • HP Service Manager 9

Explanation

Question 15 of 25

1

3 Parts to the Passbook

Select one or more of the following:

  • Printer

  • Pinpad

  • Systech Device

  • Hub

Explanation

Question 16 of 25

1

Tool used for verifying user's challenge information before resetting a password.

Select one of the following:

  • Psynch

  • Voice Trust

  • Tira

  • VCS

Explanation

Question 17 of 25

1

Citizens End User Support Toll Free Number

Select one of the following:

  • 1-800-821-6117

  • 1-888-777-2592

  • 1-888-511-2191

  • 1-888-716-4822

Explanation

Question 18 of 25

1

Tool used to reset passwords for the FMF Verify application.

Select one of the following:

  • ARS

  • CLCS

  • Accurint

  • AD

Explanation

Question 19 of 25

1

EPOC stands for Eastern Providence Operations Center

Select one of the following:

  • True
  • False

Explanation

Question 20 of 25

1

BCP stans for Business Continuity Plan

Select one of the following:

  • True
  • False

Explanation

Question 21 of 25

1

Name some Key Commercial Banking Products & Services of CFG

Select one of the following:

  • Asset Finance (including leasing)

  • Commercial Lending

  • Not For Profit

  • Commercial Deposit Services

Explanation

Question 22 of 25

1

Branch Machines are connected only to the Branch Domain

Select one of the following:

  • True
  • False

Explanation

Question 23 of 25

1

CAL stands for?

Select one of the following:

  • Customer Assistance Line

  • Customer Award Line

  • Customer Air Line

  • Customer Acceptance Line

Explanation

Question 24 of 25

1

When troubleshooting Touchpoint issues always stick with the basics of browser troubleshooting.

Select one or more of the following:

  • Clear Internet Cache

  • Clear Browsing History

  • Reset Internet Explorer Settings

  • Relaunch Internet Explorer

Explanation

Question 25 of 25

1

CLIK2 is a local based application used by Branch users as their Knowledge Base

Select one of the following:

  • True
  • False

Explanation

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