Work Procedures

Question 1 of 54

1

What is a CRW System?

Select one of the following:

It is used to sign or login in the company
It is used to sign out the company system.
This system is used for sign in to start your work responsibilities ( processing orders) and sign out when all your tasks are completed.
It only is used when login and out the system.

Explanation

Question 2 of 54

1

What is General Guidelines and the Monitoring Orders?

Select one of the following:

The guidelines are only use to track cancelled shipment.
It is used to guide you through and monitor the orders of incoming items. Such as a Table on Order Page: Tracking, Lost Items, Shipping (already shipped), Cancelled, Problems (you or your supervisor is tracking info to see if there is a problem with the dellvery), and Confirmed (for items with confirmed contents.
Monitoring Orders is only used to cancelled items or shipment.
This is a process to guide you through the guidelines.

Explanation

Question 3 of 54

1

What does all the Action Buttons do?

Select one of the following:

There are three buttons: a Ship button is for items ready to ship, a Upload button is for upload images of the received items, and a Report Button is for reporting on the items condition upon delivery.
The are five buttons: a Ship button is for items ready to ship, a Upload button is for upload images of the received items, a Report Button is for reporting on the items condition upon delivery, a Receipt Button is for uploading a shipping receipt once the order is shipped, and a Confirm Button is for confirming.
There are two buttons: a Ship button is for items ready to ship, and a Upload button is for upload images of the received items.
The are four buttons: a Ship button is for items ready to ship, a Upload button is for upload images of the received items, a Report Button is for reporting on the items condition upon delivery, and a Receipt Button is for uploading a shipping receipt once the order is shipped.

Explanation

Question 4 of 54

1

After you have received an item, checked the contents, matched the description provided in the database, and the manufacturer box indicates the item inside is intact. What are the steps to complete the process?

Select one of the following:

Click, Report and Select, Content Checked & Confirmed, if everything is ok. Otherwise, Click, Report and Select, Problem with the contents and describe the problem with content and don't describe the problem with the item and then Click Send.
Click, Report and Select, Content Checked & Confirmed, if everything is ok. Otherwise, Click, Report and Select, Problem with the contents and don't describe the problem with content and describe the problem with the item and then Click Send.
Click, Report and Select, Content Checked & Confirmed, if everything is ok. Otherwise, Click, Report and Select, Problem with the contents and leave out the describe the problem with content and describe the problem with the item and then Click Send.
Click, Report and Select, Content Checked & Confirmed, if everything is ok. Otherwise, Click, Report and Select, Problem with the contents and describe the problem with content and describe the problem with the item and then Click Send.

Explanation

Question 5 of 54

1

What is Uploading Images?

Select one of the following:

It is necessary to take some picture, no more than 4 (four high-quality pictures are upload for each order.
It is necessary to take some picture, no more than 8 (eight high-quality pictures are upload for each order.
It is necessary to take some picture, no more than 6 (six high-quality pictures are upload for each order.
It is necessary to take some picture, no more than 16 ( sixteen high-quality pictures are upload for each order.

Explanation

Question 6 of 54

1

What is Preparing the box?

Select one of the following:

You should always prepare the box for shipping. First peel off all the stickers, ( Cautions, Lithium Batteries stickers) and then start the repack signs, the shipping information, shipping labels and content informations.
You should always prepare the box for shipping. First peel off all the stickers, ( Lithium Batteries stickers) and then start the repack signs, the shipping information, shipping labels and content informations.
You should never prepare the box for shipping. First peel off all the stickers, ( Cautions, Lithium Batteries stickers) and then start the repack signs, the shipping information, shipping labels and content informations.
You should sometime prepare the box for shipping. First peel off all the stickers, ( Cautions, Lithium Batteries stickers) and then start the repack signs, the shipping information, shipping labels and content informations.

Explanation

Question 7 of 54

1

How to Ship an Order and How are you made aware new shipping documents are ready?

Select one of the following:

Every order consists of only one incoming items. A Ship Button opening a shipping dialogue the will become active when the order is ready to be shipped.
Every order consists of one or more incoming items. A Ship Button opening a shipping dialogue the will become active when the order is ready to be shipped.
Every order consists of two incoming items. A Ship Button opening a shipping dialogue the will become active when the order is ready to be shipped.
Every order consists of one incoming items. A Ship Button opening a shipping dialogue the will become active when the order is ready to be shipped.

Explanation

Question 8 of 54

1

Tell me about the Shipping Dialogue and what it Contains?

Select one of the following:

It does not contains the Download link to shipping labels, to packing list and a list of items to include in the order.
It sometime contains the Download link to shipping labels, to packing list and a list of items to include in the order.
It contains the Download link to shipping labels, to packing list and a list of items to include in the order.
It contains only the Download link to shipping labels.

Explanation

Question 9 of 54

1

What is the next step to Shipping an Order?

Select one of the following:

Download and print packing list and shipping label, once all the required the items are packed according to the packing list and the order is ready to ship.
Do not Download and print packing list and shipping label, once all the required the items are packed according to the packing list and the order is ready to ship.
Wait until tomorrow to Download and print packing list and shipping label, once all the required the items are packed according to the packing list and the order is ready to ship.
Only Download and print packing list , once all the required the items are packed according to the packing list and the order is ready to ship.

Explanation

Question 10 of 54

1

Once the package is shipped please open the shipping dialogue again and enter the What and What and then What and after that What?

Select one of the following:

Tracking Number, Any Comments for the order ( if any, Expenses Reimbursement), and Click UPDATE DB.
Shipping, Packing list, Order, Item, Description Numbers
Any Comments for the order ( if any, Expenses Reimbursement), and Click UPDATE DB.
Tracking Number, Any Comments for the order ( if any, Expenses Reimbursement).

Explanation

Question 11 of 54

1

What does Uploading Shipping Receipt do?

Select one of the following:

Once the order is shipped you are required to upload a shipping receipt. Click SHIP Button and on upload dialogue will appear. then you choose an image file and upload it by clicking UPLOAD, THEN THE PROCESS IS COMPLETED AND YOU NOW MOVE TO YOUR NEXT ORDER.
Once the order is shipped you are required to upload a shipping receipt. Click RECEIPT Button and on upload dialogue will appear. then you choose an image file and upload it by clicking UPLOAD, THEN THE PROCESS IS ALMOST COMPLETED AND YOU NOW MOVE TO YOUR NEXT ORDER.
Once the order is shipped you are required to upload a shipping receipt. Click RECEIPT Button and on upload dialogue will appear. then you choose an image file and upload it by clicking UPLOAD, THEN THE PROCESS IS NOT COMPLETED AND YOU NOW MOVE TO YOUR NEXT ORDER.
Once the order is shipped you are required to upload a shipping receipt. Click RECEIPT Button and on upload dialogue will appear. then you choose an image file and upload it by clicking UPLOAD, THEN THE PROCESS IS COMPLETED AND YOU NOW MOVE TO YOUR NEXT ORDER.

Explanation

Question 12 of 54

1

My work schedule is from 9 am until 5 pm your locat time, Monday - Friday. You are not required to work on Federal holidays.

Select one of the following:

True
False

Explanation

Question 13 of 54

1

You will use the CRM as a tool to monitor incoming orders and to download/upload pictures and documents. You will also use the CRM to keep in contact with me, and with different departments later on. You need to sign in every morning at 9 am and take care of orders and messages.

Select one of the following:

True
False

Explanation

Question 14 of 54

1

You must be available for deliveries at your listed address during working hours. Additionally, you must be easily reachable at the phone number we have on file for you during this time.

Select one of the following:

True
False

Explanation

Question 15 of 54

1

Select from the dropdown list to complete the text.

You must log in to the database every __________ minutes and must reply to chat messages and emails within _( 30-60, 40-60, 20-60, 50-60 )_________ minutes.

Explanation

Question 16 of 54

1

Please process (check, get ready and ship), all the orders on the day of arrival, or at the very latest on the following day.

Select one of the following:

True
False

Explanation

Question 17 of 54

1

You do not have to keep all the shipping information updated in the database in a timely fashion.

Select one of the following:

True
False

Explanation

Question 18 of 54

1

You must report any issues, setbacks, or changes to me as soon as possible.

Select one of the following:

True
False

Explanation

Question 19 of 54

1

By the end of your probation you must take a quiz, passing it will improve your chances to be hired on a full-time basis.

Select one of the following:

True
False

Explanation

Question 20 of 54

1

You must evalluate a carrier every time you interact with them by giving them a star located next to the carrier's name.

Select one or more of the following:

Yes.
No

Explanation

Question 21 of 54

1

The company will reimburse you for anything except the cost of a laptop, a desktop computer, or a tablet.

Select one or more of the following:

True
False

Explanation

Question 22 of 54

1

You can use your cell phone to access your CRW system and you can use the phone as a device within working hours at a site away from your home.

Select one or more of the following:

Yes, I will try this.
I do not think so.

Explanation

Question 23 of 54

1

1. Always use the Identification number (ID#) for each package can be found in the first column. Please use this ID# when messaging about any package so that your supervisor can quickly locate the order in question.

Select one or more of the following:

I agree.
I disagree.

Explanation

Question 24 of 54

1

2. Click on the tracking number for each package to see the delivery schedule. This allows you to plan your day accordingly.

Select one or more of the following:

I will process orders step-by-step
I will not process orders step-by-step

Explanation

Question 25 of 54

1

3. There are four main steps to take when processing an order, and each step has a corresponding button:

Select one of the following:

Ship Cancel, Upload Photo, Report, and Receipt Buttons
Ship, Upload Photo, No Report, and Receipt Buttons
Ship, Upload Photo, Report, and Receipt Buttons
Ship, Download Photo, Report, and Receipt Buttons

Explanation

Question 26 of 54

1

4. When you receive a package then what?.

Select one of the following:

Please do not check the contents thoroughly and carefully to ensure they correspond with the description on the CRM.
Please check only one content thoroughly and carefully to ensure they correspond with the description on the CRM.
Please check the contents thoroughly and carefully to ensure they correspond with the description on the CRM.
Please check only two contents thoroughly and carefully to ensure they correspond with the descrpotion on the CRM.

Explanation

Question 27 of 54

1

Once you have checked the contents:

Select one of the following:

Use the Ship button to confirm delivery as expected. if there are any discrepancies or damaged items, please use the CHAT function to inform me.
Use the Upload button to confirm delivery as expected. if there are any discrepancies or damaged items, please use the CHAT function to inform me.
Use the Receipt button to confirm delivery as expected. if there are any discrepancies or damaged items, please use the CHAT function to inform me.
Use the Report button to confirm delivery as expected. if there are any discrepancies or damaged items, please use the CHAT function to inform me.

Explanation

Question 28 of 54

1

Which items Should not be opened?

Select one of the following:

Notice: Do not open any hard factory sealing (Cellophane or plastic the item is wrapped in) especially (e. g.) Apple products
Notice: Do not open one hard factory sealing (Cellophane or plastic the item is wrapped in) especially (e. g.) Apple products
Notice: Do open any hard factory sealing (Cellophane or plastic the item is wrapped in) especially (e. g.) Apple products
Notice: Do not open two hard factory sealing (Cellophane or plastic the item is wrapped in) especially (e. g.) Apple products

Explanation

Question 29 of 54

1

What files are to be uploaded into the CRM?

Select one or more of the following:

Images or Photos and Receipts
Shipping and Report

Explanation

Question 30 of 54

1

While processing packages you will mostly come across two types of packaging:

Select one of the following:

Carrier and Manufacturer both processing procedure are different for each type of packaging.
Carrier and Manufacturer both processing procedure are the same for each type of packaging.
Carrier and Manufacturer both processing procedure are almost the same for each type of packaging.
Carrier and Manufacturer both processing procedure are a little different for each type of packaging.

Explanation

Question 31 of 54

1

Usually it's a manufacturer cardboard box with colorful or B&W pictures of the contents, it's name, model description, etc. If you received an item in its Manufacturer packaging, inspect the box carefully. But you e
see the item sealed in plastic or there is a plastic file over the Manufacturer packaging.

Select one of the following:

Do not take it off or break it. If the item is pretected with plastic seal to prevent opening the box (It can be transparent, matted, colorful, with or without signs, of round, oval, square or other forms) and it runs from one side of the box to another so it will be damaged if the box is opened, you must open this box.
Do not take it off or break it. If the item is pretected with plastic seal to prevent opening the box (It can be transparent, matted, colorful, with or without signs, of round, oval, square or other forms) and it runs from one side of the box to another so it will be damaged if the box is opened, please open this box.
Do not take it off or break it. If the item is pretected with plastic seal to prevent opening the box (It can be transparent, matted, colorful, with or without signs, of round, oval, square or other forms) and it runs from one side of the box to another so it will be damaged if the box is opened, please ship this box.
Do not take it off or break it. If the item is pretected with plastic seal to prevent opening the box (It can be transparent, matted, colorful, with or without signs, of round, oval, square or other forms) and it runs from one side of the box to another so it will be damaged if the box is opened, please do not open this box.

Explanation

Question 32 of 54

1

If the Manufacturer's Package is Not protected with a seal and plastic film, you can carefully open the box to visually inspect the contents. The contents can be packed into plastic bags that can be protected from opening with a seal, or sticker, or laminated wire. What must I do?

Select one of the following:

In this case, please, do not take the items out of the plastic cover. And also screens and some other parts of items can be covered with protective film, please , do take them off.
In this case, please, do not take the items out of the plastic cover. And also screens and some other parts of items can be covered with protective film, please , do not take them off.
In this case, please, do not take the items out of the plastic cover. And also screens and some other parts of items can be covered with protective film, please , do take them out.
In this case, please, do not take the items out of the plastic cover. And also screens and some other parts of items can be covered with protective film, please, take cover off.

Explanation

Question 33 of 54

1

Expain the Carrier Packing, what is it?

Select one of the following:

Carrier packaging is a plain white or brown box that may be used to prevent damage, pilferage, loss or to group primary packages together. if an item arrived in a Carrier box---inspect it. Before opening it, please take pictures of damages and upload pictures to the CRM. And all photos must be clear and contrast so that the information on them is black ink.
Carrier packaging is a plain white or brown box that may be used to prevent damage, pilferage, loss or to group primary packages together. if an item arrived in a Carrier box---inspect it. Before opening it, please take pictures of damages and upload pictures to the CRM. And all photos must be clear and contrast so that the information on them is not legible.
Carrier packaging is a plain white or brown box that may be used to prevent damage, pilferage, loss or to group primary packages together. if an item arrived in a Carrier box---inspect it. Before opening it, please take pictures of damages and upload pictures to the CRM. And all photos must be clear and contrast so that the information on them is unreadable.
Carrier packaging is a plain white or brown box that may be used to prevent damage, pilferage, loss or to group primary packages together. if an item arrived in a Carrier box---inspect it. Before opening it, please take pictures of damages and upload pictures to the CRM. And all photos must be clear and contrast so that the information on them is legible.

Explanation

Question 34 of 54

1

If Carrier packaging box, open up do not damage the contents,

Select one or more of the following:

Do not throw the Carrier packaging away, you will need it to ship out the items.
Throw the Carrier packaging away, you will need it to ship out the items.

Explanation

Question 35 of 54

1

Inside the Carrier box you will see one or several items in the manufacturer packaing.

Select one of the following:

True
False

Explanation

Question 36 of 54

1

If there are items of different types, please, sort them out and take pictures of each item SEPARATELY.

Select one of the following:

True
False

Explanation

Question 37 of 54

1

If the items are identical, take a picture of all of them together.

Select one of the following:

True
False

Explanation

Question 38 of 54

1

5. For each order please take the following pictures and upload them into the CRM.

Select one of the following:

True
False

Explanation

Question 39 of 54

1

5 (A) General view of the item including manufacturer name, item model and its codes (if there are several identical items in 1 package, please, put them all in 1 picture so that the customer would see all of them together.

Select one or more of the following:

Yes. Follow these instructions above.
Do not follow these instructions above.

Explanation

Question 40 of 54

1

For each order please take the following pictures and upload them into the CRM:

Select one of the following:

General view of Item, shipping label, invoice/packing slip, any damages of the packaging or the item, all stickers that refer o the item (model name, serial numbers, digits and letters in the model codes, all stickers that are found on the box.
General view of Item, shipping label, any damages of the packaging or the item, all stickers that refer o the item (model name, serial numbers, digits and letters in the model codes, all stickers that are found on the plastic bag or box.
General view of Item, shipping label, invoice/packing slip, any damages of the packaging or the item, all stickers that refer o the item (model name, serial numbers, digits and letters in the model codes.
General view of Item, shipping label, invoice/packing slip, any damages of the packaging or the item, all stickers that refer o the item (model name, serial numbers, digits and letters in the model codes, all stickers that are found on the plastic bag,

Explanation

Question 41 of 54

1

How to move pictures CRW?

Select one or more of the following:

Move pictures to your computer and transfer them to the database by clicking Ship Photo, on photo at a time.
Move pictures to your computer and transfer them to the database by clicking Upload Photo, on photo at a time.

Explanation

Question 42 of 54

1

6. The package is ready for shipment AFTER you have selected the Report button, and transferred all necessary images through the Upload button. Then what?

Select one or more of the following:

Once these steps are completed, our sales department will prepare and upload pre-paid shipping documents, This process generally takes 1-2 hours. (It may be longer if clients don't provide payment for shipping labels on time).
Once these steps are completed, our sales department will prepare and upload pre-paid shipping documents, This process generally takes 10 hours. (It may be longer if clients don't provide payment for shipping labels on time).

Explanation

Question 43 of 54

1

While you are waiting for new shipping documents, remove the original shipping label from the box, as well as any other labels/stickers, and remove the original shipping invoice.

Select one of the following:

True
False

Explanation

Question 44 of 54

1

As soon as new shipping documents are available, the Ship button become active, and you can click on it to access the shipping screen. On this screen you will see the Download Shipping Label and Download Packing List Button. Please download the documents, and print two copies of the shipping label.

Select one of the following:

True
False

Explanation

Question 45 of 54

1

Important: Sometime a few items have to be consolidated into the same box under the same label, check carefully OUT ID number of the orders

Select one or more of the following:

If you see the same OUT ID number for a few packages, you are to put them into the same box with 1 shipping label
If you see the different OUT ID number for a few packages, you are to put them into the same box with 1 shipping label

Explanation

Question 46 of 54

1

7. Affix the new label on the outside of the box with clear packing tape, and carefully repack the bow with all items, place the packing list in the box. Usually, you will be able to use the same box/bag the items arrived in.

Select one of the following:

True
False

Explanation

Question 47 of 54

1

8. Record the new label's tracking number, which you can find underneath the bar code in the SHIP section. The tracking number is generally long.

Select one of the following:

True
False

Explanation

Question 48 of 54

1

9. Go to the Carrier's office (UPS, USPS, FEDEX) to drop the package off. Request a receipt from clerk. iIf they are unable to issue a receipt, ask them to stamp the extra copy of the new shipping label you printed in step 6. As an alternative, they may email or text you a transaction record.

Select one of the following:

True
False

Explanation

Question 49 of 54

1

10. After the package has been shipped, sign into the database and return to the SHIP page. Enter a new tracking number into the correct field. Do not use any extra symbols

Select one of the following:

True
False

Explanation

Question 50 of 54

1

Notice: ONLY update tracking number AFTER a package has been shipped, NEVER before shipping the item.

Select one of the following:

True
False

Explanation

Question 51 of 54

1

11. To finish processing the order, take a photo of the receipt given to you at the carrier's facility's (or stamped duplicate of a shipping label), move it to your computer, and use the RECEIPT button to upload the picture.

Select one of the following:

True
False

Explanation

Question 52 of 54

1

12. Rate a carrier (you will find stars next to every order). It will help us gather data and determine the best companies to cooperate with.

Select one of the following:

True
False

Explanation

Question 53 of 54

1

IMPORTANT; You should always take the labels from the CRM, sometimes return labels are included as well, you can discard them. All the labels provides by the Company ARE TO BE TAKEN FROM THE CRM.

Select one of the following:

True
False

Explanation

Question 54 of 54

1

What would you do with all unopened envelopes at the end of your probation month?

Select one of the following:

Do not open letters
Open letters
Ship all letters to HQ
Dump letters

	Created by Lee tate over 3 years ago

General Guidelines An outline of essential job requirements How to process orders step-by-step Workflow FAQ Express & Priority Mail International Service Instructions

Work Procedures

Question 1 of 54

What is a CRW System?

Select one of the following:

Explanation

Question 2 of 54

What is General Guidelines and the Monitoring Orders?

Select one of the following:

Explanation

Question 3 of 54

What does all the Action Buttons do?

Select one of the following:

Explanation

Question 4 of 54

After you have received an item, checked the contents, matched the description provided in the database, and the manufacturer box indicates the item inside is intact. What are the steps to complete the process?

Select one of the following:

Explanation

Question 5 of 54

What is Uploading Images?

Select one of the following:

Explanation

Question 6 of 54

What is Preparing the box?

Select one of the following:

Explanation

Question 7 of 54

How to Ship an Order and How are you made aware new shipping documents are ready?

Select one of the following:

Explanation

Question 8 of 54

Tell me about the Shipping Dialogue and what it Contains?

Select one of the following:

Explanation

Question 9 of 54

What is the next step to Shipping an Order?

Select one of the following:

Explanation

Question 10 of 54

Once the package is shipped please open the shipping dialogue again and enter the What and What and then What and after that What?

Select one of the following:

Explanation

Question 11 of 54

What does Uploading Shipping Receipt do?

Select one of the following:

Explanation

Question 12 of 54

My work schedule is from 9 am until 5 pm your locat time, Monday - Friday. You are not required to work on Federal holidays.

Select one of the following:

Explanation

Question 13 of 54

You will use the CRM as a tool to monitor incoming orders and to download/upload pictures and documents. You will also use the CRM to keep in contact with me, and with different departments later on. You need to sign in every morning at 9 am and take care of orders and messages.

Select one of the following:

Explanation

Question 14 of 54

You must be available for deliveries at your listed address during working hours. Additionally, you must be easily reachable at the phone number we have on file for you during this time.

Select one of the following:

Explanation

Question 15 of 54

Select from the dropdown list to complete the text.

You must log in to the database every ____________ minutes and must reply to chat messages and emails within ___30-60 40-60 20-60 50-60( 30-60, 40-60, 20-60, 50-60 )_________ minutes.

Explanation

Question 16 of 54

Please process (check, get ready and ship), all the orders on the day of arrival, or at the very latest on the following day.

Select one of the following:

Explanation

Question 17 of 54

You do not have to keep all the shipping information updated in the database in a timely fashion.

Select one of the following:

Explanation

Question 18 of 54

You must report any issues, setbacks, or changes to me as soon as possible.

Select one of the following:

Explanation

Question 19 of 54

By the end of your probation you must take a quiz, passing it will improve your chances to be hired on a full-time basis.

Select one of the following:

Explanation

Question 20 of 54

You must evalluate a carrier every time you interact with them by giving them a star located next to the carrier's name.

You must log in to the database every __________ minutes and must reply to chat messages and emails within _( 30-60, 40-60, 20-60, 50-60 )_________ minutes.