Erica Earle
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Erica Earle
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Question 1 of 63

1

A technician is asked by another technician at his company to identify the host name of a device using a specific ip address. which of the following commands would be used to obtain this information?

Select one of the following:

  • Nslookup

  • Ipconfig

  • Ping

  • Netstat

Explanation

Question 2 of 63

1

Which of the following feature would most likely be associated with a tablet mobile device? (select two)

Select one or more of the following:

  • dvd player

  • separate input device required

  • field serviceable parts

  • solid state drive

  • removable drive

  • multitouch

Explanation

Question 3 of 63

1

Ann a user reports she cannot connect to any local network resources and no internet. address is 169.254.13.197

Select one of the following:

  • Wrote incorrect password

  • not able to reach dhcp

  • incorrect subnet mask

Explanation

Question 4 of 63

1

which of the following is a virus that is capable of spreading from one computer to another on a network?

Select one of the following:

  • spy bot

  • trojan

  • rootkit

  • worm

Explanation

Question 5 of 63

1

A technician would most likely use windows Pe on a windows 7 system when trying to perform which of the following?

Select one of the following:

  • Install new programs outside the os

  • fix file system error outside the os

  • print specialized reports of processes starting at boot

  • install new hardware with appropriate drivers

Explanation

Question 6 of 63

1

A home user has forgotten their password and cannot log into their windows xp home pc. they do not want to loose any information. which of the following should be used first, assuming that the user and set up the pc?

Select one of the following:

  • Restart in safe mode and log in as administrator

  • use third party software to change password

  • reinstall the os from resources cd

  • log in as administrator from start up screen

Explanation

Question 7 of 63

1

A technician is troubleshooting a reported wireless connectivity problem with a user's laptop. the 802.11a access point is located in one of the corners of a square office with 100 meters walls, while user's office is on the opposite corner. the users laptop is able to wirelessly pair with a printer located in the middle of the office and the user can print in ad hoc mode. which of the following is the reason the user is unable to connect to the internet?

Select one of the following:

  • 802.11a only support ad-hoc mode

  • the laptop nic is faulty

  • Rf signal is not received from wap

  • the printer is not connected to wap

Explanation

Question 8 of 63

1

which of the following utilities should be used before installing new hardware in a computer?

Select one of the following:

  • system file checker

  • windows update

  • security center

  • system restore

Explanation

Question 9 of 63

1

An administrator would like a file to retain its archival bit status, but wishes to store it on another drive than the one it was created on. which of the following commands would best suit this need?

Select one of the following:

  • dir/ a

  • copy

  • xcopy /a

  • attrib +a

Explanation

Question 10 of 63

1

A soho user has asked a technician to configure email functionality with a desktop email client. which of the following protocols needs to be configured so the user can send email to other user?

Select one of the following:

  • pop3

  • Snmp

  • Smtp

  • Icmp

Explanation

Question 11 of 63

1

A user highlight confidential information on an old hard drive. which of the following methods would best ensure that the data can never be recovered

Select one of the following:

  • format /q

  • overwrite program

  • Degaussing tool

  • low level format

Explanation

Question 12 of 63

1

In order to prevent read errors on hard drive, which of the following maintenance tools should be set regular schedule?

Select one of the following:

  • check disk

  • system back up

  • disk defragmentation

  • windows update

Explanation

Question 13 of 63

1

A user has called in a helpdesk ticket about their monitor not powering on but their pc does. which of the following would be the first thing the technician would check.

Select one of the following:

  • power cable

  • power settings

  • video cable

  • video settings

Explanation

Question 14 of 63

1

A laser printer is printing images titled on a page. which component is the problem?

Select one of the following:

  • paper registration assembly

  • toner cartridges

  • laser scanner assembly

  • fusing assembly

Explanation

Question 15 of 63

1

A user's computer consistently shuts down several minutes after booting. when the technician reboots the computer a message stating cpu fan failure appears. which of the following is most likely reason the computer shuts down?

Select one of the following:

  • overheating

  • power supply fan

  • faulty cpu

  • high humidity

Explanation

Question 16 of 63

1

when running a combination of full and incremental back ups, which of the following represents the required tapes in order to completely restore a system?

Select one of the following:

  • the system cannot be restored completely using full and incremental backups

  • only the latest incremental back up is required

  • only the latest full back up is required

  • the latest full and all incremental backups since the last full backup

Explanation

Question 17 of 63

1

a technician is asked to set up a wired kiosk laptop for office visitors to use for internet access only. which of the following would be most important in securing this type of set up ?

Select one of the following:

  • disabling the administrator account

  • requiring personal information to be entered before use

  • changing the default usernames for all the kiosk accounts

  • restricting user permissions for the kiosk accounts

  • setting a string password for all kiosk accounts

Explanation

Question 18 of 63

1

A company has replaced all computers in there accounting department. due to the sensitive nature of the department, company management has decided to remove and destroy all hard drive prior to donating the computer to a local charity. now that the drives are removed, which of the following is the most efficient method of destroying the hard drives to prevent sensitive information from being leaked?

Select one of the following:

  • drive wiping

  • formatting

  • overwriting

  • degassing

Explanation

Question 19 of 63

1

which of the operating system can be upgraded to windows 7 professional ?

Select one of the following:

  • windows 7 enterprise

  • windows vista home premium

  • windows xp professional

  • windows vista bussiness

Explanation

Question 20 of 63

1

A printer has been repurposed to another part of the building. when configured to work with the new department, it intermittently prints and at times print unrequested jobs. the cable tester reveals the ethernet cable properly configured.

Select one of the following:

  • incorrect driver

  • ip conflict

  • slow transfer speeds

  • limited connectivicty

Explanation

Question 21 of 63

1

A technician is installing windows 7 on a new pc. which of the following would be a third party driver most likely need during installation of windows 7 on a new pc?

Select one of the following:

  • network

  • video

  • raid

  • sound

Explanation

Question 22 of 63

1

A laser printer has just had its toner cartridge removed and toner has leaked inside and out. the best method to remove spilled toner both inside and outside of the printer is which of the following?

Select one of the following:

  • esd valcum

  • damp towel

  • maintenance kit

  • compressed air

Explanation

Question 23 of 63

1

which of the following provides protection against the ddos attacks?

Select one of the following:

  • RFID badge

  • Uac

  • firewall

  • anitvirus

Explanation

Question 24 of 63

1

To which of the following security methods does "user authentication/strong passwords" belongs?

Select one of the following:

  • digital security

  • principal of least privilege

  • physical security

  • user education

Explanation

Question 25 of 63

1

A customer wrote an email password on a piece of paper and has misplaced it. the customer wants to know if the account has been compromised. which of the following symptoms will most likely indicate that this has occurred.

Select one of the following:

  • Pop-ups

  • Lack of internet connectivity

  • change home page

  • undeliverable e-mail returns

Explanation

Question 26 of 63

1

A windows xp computer is displaying an error message stating "virtual memory running low". which of the following tabs in the system control panel is used to reconfigure virtual memory settings?

Select one of the following:

  • remote desktop

  • remote settings

  • hardware

  • Advance

Explanation

Question 27 of 63

1

Which of the following should a technician use to troubleshoot a software Raid "predictive failure" error message?

Select one of the following:

  • raid controller logs

  • disk management

  • windows application logs

  • bios settings

Explanation

Question 28 of 63

1

which of the following is a device intended to prevent physical access to a facility?

Select one of the following:

  • tailgate

  • bollard

  • firewall

  • mantrap

Explanation

Question 29 of 63

1

An administrator needs to temporarily change the hostname of a computer that is on the company's domain. which of the following would be the best way to accomplish this and still maintain access to the individual roaming profiles network shares?

Select one of the following:

  • add the pc to the work group and reboot .rename the pc and reboot . rejoin the pc to the domain

  • change the name of pc. join it to the work group and then to the domain.

  • add the pc to the workgroup and reboot. rejoin the pc to the domain . rename the pc and reboot

  • change the name of pc and reboot. rejoin it to the domain and reboot.

Explanation

Question 30 of 63

1

After gaining administrative access, a malicious intruder might leave which of the following behind on a compromised system to allow for continued monitoring and access?

Select one of the following:

  • trojan horse

  • logic bomb

  • spyware

  • rookit

Explanation

Question 31 of 63

1

a technician is interested in running a test to see how much latency exist between a workstation and a device at 10.0.0.15. which of the following command line tools could be used to accomplish this?

Select one of the following:

  • ipconfig 10.0.0.15

  • nslookup 10.0.0.15

  • netstat 10.0.0.15

  • ping 10.0.0.15

Explanation

Question 32 of 63

1

which of the following is the greatest security for a soho wireless network ?

Select one of the following:

  • enable a shared wpa key

  • enable mac filter

  • use the highest transmit power setting

  • disable the ssid broadcast

Explanation

Question 33 of 63

1

Joe, a technician is asked by another technician at his company to identify the host name of a device using a specific ip address. which of the following commands would be used to obtain this information?

Select one of the following:

  • Ns lookup

  • ipconfig

  • ping

  • netstat

Explanation

Question 34 of 63

1

Which of the following items differentiates windows 7 enterprise from windows 7 ultimate?

Select one of the following:

  • supporting multilingual user interface

  • requires volume liscense

  • can join active directory domain

  • can use bitlocker encryption

Explanation

Question 35 of 63

1

A technician is troubleshooting an issue with a set of services that are running on a computer. which of the following commands can be used to affect the status of services running on a computer? (select two)

Select one or more of the following:

  • net computer

  • net use

  • net pause

  • net stop

  • net session

Explanation

Question 36 of 63

1

A computer system uses a large CRT. The display is experiencing display issues around the edges. The technician suspects something in the computing environment is causing the problem. Which of the following should most likely be moved to reduce the issue?

Select one of the following:

  • unshielded speakers

  • wireless directional antennas

  • wireless access point

  • high speed laser printers

Explanation

Question 37 of 63

1

When a pc boots, the operating system reports the incorrect day and year for a few minutes before it eventually displays the correct time. Which of the following should the technician do to fix this issue?

Select one of the following:

  • open the pc and replace the cmos battery

  • change the pc to use ntp for time synchonization

  • change the timezone from utc to the correct time zone

  • set the date and time manually in the bios

Explanation

Question 38 of 63

1

A user claims that they recently had a virus infection and after it was cleared the user web browser is redirected to the same incorrect website when it is opened. Which of the following should the technician check first?

Select one of the following:

  • verify the browser cookies have been cleared

  • run ipconfig/flushdns

  • check that a browser version is the latest release

  • run ipconfig/all and verify the correct dhcp

Explanation

Question 39 of 63

1

A user cannot connect to their home wireless network. Which of the following should a technician do first?

Select one of the following:

  • identify user changes to the computer

  • establish a plan of action to resolve the problem

  • establish a theory of probable cause

  • verify full system fuctionality

Explanation

Question 40 of 63

1

A customer want to setup a SOHO wired network. The customer needs assistance in setting up static IP addresses on three computers on the network. Which of the following is the best solution for the technician to implement?

Select one of the following:

  • internet options>Connection>network>LAN setting>choose proxy server , type in the IP address

  • Windows firewall>the connections tab>add exception>change scope, type in the IP address

  • Internet options>advance tab>LAN settings, type in the IP address

  • local Area Connections>Properties>TCP/IP>Properties>General>specify, type in the IP Address

Explanation

Question 41 of 63

1

A computer shuts down and often will not turn on again for an hour or so. Which of the following tools should a technician use first to troubleshoot this?

Select one of the following:

  • power supply tester

  • loopback plug

  • post card

  • ohm meter

Explanation

Question 42 of 63

1

A computer's first boot device is set to CD ROM drive, but there is no bootable disk inserted in the cd rom. Which of the following will occur?

Select one of the following:

  • The system will restart until a bootable media is inserted in the cd rom drive

  • The system will hang and the non-bootable device found error message will appear on the screen

  • The system will attempt to boot from the next device listed in the boot options of the bios

  • The system will hang and the operating system missing error will appear on the screen

Explanation

Question 43 of 63

1

A user downloaded an android app directly from a developer's website and is unable to install it on their smartphone. Which of the following allow the user to install the app

Select one of the following:

  • install a recovery image

  • allow apps from unknown source

  • enable near field communication

  • gain root access

Explanation

Question 44 of 63

1

Which of the following is a disadvantage of running a virtual machine?

Select one of the following:

  • Decrease performance

  • long recovery time

  • hard drive compatibility

  • difficult software testing

Explanation

Question 45 of 63

1

In Windows 7-Which of the following is the most restrictive network location setting to control sharing files and granting access to a computer over network?

Select one of the following:

  • home

  • public

  • wan

  • work

Explanation

Question 46 of 63

1

When using a pc on a windows domain, which of the following is the most critical services when connecting to multiple files, print, and email servers

Select one of the following:

  • internet connection sharing services

  • windows firewall services

  • computer browser services

  • dns service

Explanation

Question 47 of 63

1

A User states they constantly get pop-ups on their computer asking them to buy a product. Which of the following is this known as?

Select one of the following:

  • shoulder surfing

  • phishing

  • social engineering

  • malware

Explanation

Question 48 of 63

1

A technician is encountering problems during the upgrade process of a late Pentium 4 HT processor PC from Windows XP Professional to a Windows 7 Professional x64 OS. What could be the problem?

Select one of the following:

  • Pentium 4 HT Processor are 64-bit compatible but do not support the x64 instruction set

  • The BIOS needs to be configured to enable x64 support

  • Windows XP can only be directly upgrade to Windows 7 Home Basic and Home Premium Edition

  • Pentium 4 HT processors are not 64-bit compatible

Explanation

Question 49 of 63

1

A user has a remote share that requires them to authenticate with a different set of credentials. Which of the following commands could a technician use to map this share?

Select one of the following:

  • tracert

  • net use

  • Ns lookup

  • Netstat

Explanation

Question 50 of 63

1

Which of the following OS based features limit access to a workstation?(Select TWO)

Select one or more of the following:

  • User permissions

  • strong password

  • employee badge

  • privacy filter

  • mac filter

Explanation

Question 51 of 63

1

A technician is hardening the security on a wired SOHOrouter and needs the router to still be able to connect to the internet. Which of the following methods would the technician do to achieve this?

Select one of the following:

  • disable nat

  • disable the ssid

  • disable unused ports

  • enable wpa2

Explanation

Question 52 of 63

1

Ann is trying to pair her smartphone with her laptop to re-sync her contacts her smartphone is not discovering the laptop during Bluetooth discovery. Ann re-installs the Bluetooth drivers but receives an error that no Bluetooth hardware is found. Which of the following is the cause of the problem/

Select one of the following:

  • The Wi-Fi antenna around the display is unplugge

  • Incorrect PIN is being used to pair the device

  • The Smartphone is too far away

  • bluetooth is disabled in the BIOS

Explanation

Question 53 of 63

1

After performing a wireless survey, a technician report the following data?
WPA -Name Channel
WAP1 -6
WAP2 -8
WPA3 -9
Which of the following channels should the technician use for the SOHO WAP to be installed next?

Select one of the following:

  • 1

  • 3

  • 7

  • 11

Explanation

Question 54 of 63

1

A user is connected to home wireless and can see shared folders on the other computers on the network,but cannot connect to the internet. What tools should the user use to best troubleshoot the issue?

Select one of the following:

  • dir /a

  • copy

  • xcopy /a

  • attrib +a

Explanation

Question 55 of 63

1

A technician wants to test on Windows 7 before deploying on a workstation. Which of the following must be completed first in order to run Windows 7 from a bootable USB drive?

Select one of the following:

  • format usb drive to fat16

  • copy over boot.ini

  • create a primary partition to make it active

  • copy over config file

Explanation

Question 56 of 63

1

A laptop's number lock and scroll lock lights are blinking in a certain sequence and is not booting. Which if the following would a technician do first in this situation?

Select one of the following:

  • install a replacement memory module

  • Consult the manufacturer website for diagnostics code

  • Attempt to boot into safe mode

  • Install a replacement hard drive

Explanation

Question 57 of 63

1

The manager had requested that their laptop be setup so that a static IP can be assigned to the wireless card while in the office, but have the ability to utilize DHCP when at home. Which of the following windows 7 options can accomplish this?

Select one of the following:

  • ipconfig command utility

  • client for microsoft networks

  • manager wireless networks

  • alternate configuratiion

Explanation

Question 58 of 63

1

A technician is dispatched to a business where it is discovered that two physical hard drives in RAID 5 configuration have failed. Which of the following is the best solution?

Select one of the following:

  • Replace the whole array. The other drives will soon fail

  • Replace the two failed drives and restore from the latest backup

  • Replace only one drive and restore from the latest backup

  • Replace one drive at a time and allow the RAID to rebuild

Explanation

Question 59 of 63

1

A user has been reporting their computer is running slow on Fridays after being used all week. A technician believes the problem can be resolved by rebooting the computer. Using the shutdown command in the command prompt on the remote computer,which of the following switches would the technician use to reboot the computer?

Select one of the following:

  • -r

  • -s

  • -a

  • -1

Explanation

Question 60 of 63

1

Joe a user reports the printer in his department is shared through a workstation but people consistently turn the workstation off. Which of the following tools would be used to correct this issue?

Select one of the following:

  • computer management

  • local security policy

  • advance security

  • msconfig

Explanation

Question 61 of 63

1

A user calls the helpdesk to report that print jobs coming from a laser printer in the office are losing most of their toner due to being touched by hand smudge. The printer was recently serviced with a new fuser unit. Which of the following problems is MOST likely affecting the printer?

Select one of the following:

  • The fuser is not heating up to proper temperature levels necessary

  • The pickup rollers are likely dirty and leaving paper dust on all printed page

  • The printer’s firmware was not updated with the installation of the new fuse

  • The fuser was installed backwards and is not evenly heating printed page

Explanation

Question 62 of 63

1

A user wishes to purchase a specialized application for just one desktop PC that will interact with their cell phones , exchanging critical data for remote access. Which of the following features is the MOST important to consider prior to making the purchase

Select one of the following:

  • Type of memory available in the desktop and in the phone

  • Minimum desktop OS and phone OS requirement

  • Software licensing for multiple installations

  • Frequency if the wireless connection between devices

Explanation

Question 63 of 63

1

A user reports their laptop is shutting down each time they are idle for a short period of time. Which of the following options would the technician use to remedy the issue

Select one of the following:

  • disk management

  • power options

  • display

  • system performance

Explanation

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