Pega CSA 8.6 Part 1

Question 1 of 56

1

Which three authoring workspaces are found in Pega Platform? (Choose Three)

Select one or more of the following:

Dev Studio
Data Studio
Admin Studio
App Studio
Access Manager

Explanation

Question 2 of 56

1

App Studio is a development workspace designed for business analysts and front-end developers.

Select one of the following:

True
False

Explanation

Question 3 of 56

1

Select the development approach for the correct description box.

Select one or more of the following:

Traditional development (1)
Traditional development (2)
Traditional development (3)
Traditional development (4)
Traditional development (5)
Pega low-code development (1)
Pega low-code development (2)
Pega low-code development (3)
Pega low-code development (4)
Pega low-code development (5)

Explanation

Question 4 of 56

1

Select the studio name for the correct description

Select one or more of the following:

PREDICTION STUDIO (1), ADMIN STUDIO (2), APP STUDIO (3), APP STUDIO (4), APP STUDIO (5), DEV STUDIO (6)
PREDICTION STUDIO (1), ADMIN STUDIO (2), DEV STUDIO (3), APP STUDIO (4), APP STUDIO (5), ADMIN STUDIO (6)
PREDICTION STUDIO (1), ADMIN STUDIO (2), DEV STUDIO (3), APP STUDIO (4), APP STUDIO (5), APP STUDIO (6)
PREDICTION STUDIO (1), ADMIN STUDIO (2), DEV STUDIO (3), APP STUDIO (4), DEV STUDIO (5), APP STUDIO (6)
PREDICTION STUDIO (1), ADMIN STUDIO (2), DEV STUDIO (3), APP STUDIO (4), DEV STUDIO (5), PREDICTION STUDIO (6)

Explanation

Question 5 of 56

1

Click on each orange point and select the correct answer.

In the Address change microjourney, a customer service agent walks the customer through the process of changing their address. The customer service agent and the customer access separate web portals. Drag the following items to the appropriate drop zone.

Explanation

Question 6 of 56

1

Click on each orange point and select the correct answer.

Consider a Postal address verification microjourney. In this microjourney, customers enter their mailing address in a web portal, and Pega Platform verifies whether the mailing address is valid by using the Postal Service database. Drag the following items to the appropriate drop zone.

Explanation

Question 7 of 56

1

Choose the correct statements. (Four)

Select one or more of the following:

Processes contain a series of stages
An abstract model of a business transaction is a case type, while a case represents work that delivers a meaningful outcome.
Stages are the first level of organizing your work in a case
Processes are the first level of organizing your work in a case. Then you organize your work by using stages
Processes contain a series of steps or tasks
A step is an action that can be performed by the system only
A step is an action or a task performed by the system or users
A step is an action that can be performed by the users only
A case type is a case instance, which represents work that delivers a meaningful outcome.

Explanation

Question 8 of 56

1

Click on each orange point and select the correct answer.

A car insurance company assigns a claim number to each new claim. Next, a claim representative confirms all persons involved and what occurred at the accident. After confirming accident details, the company reviews the damage to the vehicles. Then, the company decides fault and notifies the responsible person. Finally, the company sends payments and resolves the claim.

Explanation

Question 9 of 56

1

Click on each orange point and select the correct answer.

Check your knowledge with the following interaction. Drag the items at the top to the appropriate use case.

Explanation

Question 10 of 56

1

Which of the following two statements are true about draft mode? (Choose Two)

Select one or more of the following:

Never use draft mode when testing your application.
You can check the run-time behavior of your case by running the process, even if the process contains errors.
Draft mode is automatically switched off when you save a case if the case processes have no errors.
Draft mode flows will run in a production environment.

Explanation

Question 11 of 56

1

When modeling the life cycle of a case, alternate stages and .

Select one or more of the following:

represent exceptions to the normal course of events
represent a separate, but related, business transaction
can be reached by user action at runtime only
can be sequenced into primary stages

Explanation

Question 12 of 56

1

Which is a benefit of using multi-step forms?

Select one of the following:

Helps a single user complete complex tasks by presenting multiple screens in a logical sequence
Helps you organize separate tasks into steps, so you can control how, when, and by whom work is performed for each step
Provides an easy way to add a step that is preconfigured with functionality, such as sending an email, to a process
Provides a way to add an assignment that is preconfigured with one or more actions a user can take to a process

Explanation

Question 13 of 56

1

When you configure a multi-step form, where do you identify the navigation template?

Select one of the following:

At the stage level
At the process level
At the case level
At the assignment level

Explanation

Question 14 of 56

1

In which situation is it appropriate to use a multi-step form?

Select one of the following:

A course selection case requires university students to choose courses they are interested in taking. Their proposed schedule must be approved by their academic advisor.
An onboarding case requires an IT member to set up the new hire’s hardware and a facilities member to set up the new hire’s desk.
A job application case requires the applicant to fill out personal information, enter job history, and provide a cover letter.
An expense report must be reviewed by an employee’s manager, senior manager, and director.

Explanation

Question 15 of 56

1

Click on each orange point and select the correct answer.

You are developing a case type called Assistance Request that handles roadside assistance services. The Assistance Request case type has the following case life cycle. You want the case status to update at each major case milestone. Where in the following case life cycle do you configure the case statuses?

Explanation

Question 16 of 56

1

You are creating a case type that handles the onboarding process for new employees. Which case life cycle requirement benefits from instructions?

Select one of the following:

A process where new employees enroll in benefits
A Collect Information step where new employees enter their full name, start date, manager, and department
A stage where a member of human resources reviews and verifies the validity of the documents provided by the new employee
An Approve/Reject step where the new employee's manager either approves or rejects the software and hardware requests for the new employee

Explanation

Question 17 of 56

1

Adding instructions to a step _____________________________.

Select one of the following:

describes the business value of the step
defines the step
describes to users the action to take in a step
instructs an application developer how to build the step

Explanation

Question 18 of 56

1

A Collect Information step in the case life cycle sets the status to Pending-Approval. When does the case status automatically update?

Select one of the following:

Case status updates at the beginning of the step.
Case status updates at the end of the process containing the step.
Case status cannot update automatically.
Case status updates at the end of the step.

Explanation

Question 19 of 56

1

Based on the case life cycle below, drag each service-level agreement or action to the matching requirement.

Drag an answer into the correct orange point.

Process goal 2 days, deadline 3 days

Step escalation action

Step goal one day

Explanation

Question 20 of 56

1

The primary purpose of a service-level agreement is to __________.

Select one of the following:

assign cases to the appropriate case worker
automatically change assignment status
generate service-level reports
help ensure timely completion of work

Explanation

Question 21 of 56

1

The service-level agreement provides a four-hour initial delay. If the case urgency is set to 10, and the case reaches the assignment at 9 A.M. Monday, what is the assignment urgency at noon on Wednesday?

Select one of the following:

60
20
50
10

Explanation

Question 22 of 56

1

The goal milestone in a service-level agreement defines that amount of time ___________.

Select one of the following:

in which the case or step should be completed
allowed before an assignment is considered overdue
in which the case or step must be completed
allowed for users to advance to the next stage

Explanation

Question 23 of 56

1

Bank Happy provides three types of loans to bank members: home loans, car loans, and personal loans. For each field listed below, select the best field type to capture the user information on the loan application form. Each field type can be used more than once.

Drag an answer into the correct orange point.

Text Single

Integer

Currency

Picklist

Text paragraph

Text Single 2

Explanation

Question 24 of 56

1

Which of the below statements are true about views? (Choose Two)

Select one or more of the following:

Fields in a view can be marked as read-only.
User can configure calculated fields in views.
User can configure service level agreements in views.
User can configure case status in a view.

Explanation

Question 25 of 56

1

You want users to choose their delivery preferences. The options are Standard, Premium, and Next Day. You use the Data Model tab to create the field. Which field type do you use to define the delivery options list?

Select one of the following:

Picklist
Boolean
User reference
Text (paragraph)

Explanation

Question 26 of 56

1

As part of a marina's new client registration case type, users can optionally enter a nickname for their mooring location with a max character limit of 20. What type of field do you configure for users to enter a new mooring location nickname?

Select one of the following:

Text (single line)
Location
Text (paragraph)
Attachment

Explanation

Question 27 of 56

1

Which two options are available when configuring a view? (Choose Two)

Select one or more of the following:

Add instructions to an assignment.
Add existing fields to the view.
Create a table with field names.
Reuse saved views.

Explanation

Question 28 of 56

1

Which two statements identify benefits of using calculated fields? (Choose Two)

Select one or more of the following:

Calculated fields are indicated to users with a special character.
Calculations reduce mistakes by avoiding the need for manual computation of values.
Calculations update user form content when user complete a step.
Calculations automatically update fields whenever input values change.

Explanation

Question 29 of 56

1

What two items describe the function of a calculation network? (Choose Two)

Select one or more of the following:

Automatically configure custom calculations.
Identify the relationship between fields.
Determine the calculation function for a group of fields.
Update all relevant fields whenever a value changes.

Explanation

Question 30 of 56

1

Fill the blank spaces to complete the text.

A ticket seller requires a calculated field to find the total cost of tickets purchased, sales tax, and processing fee. Complete the calculation configuration by entering the missing operations (*, /, +, -).

.SubTotal .Tax .ProcessingFee

Explanation

Question 31 of 56

1

Which two of the following are use cases for calculated fields configured with functions? (Choose Two)

Select one or more of the following:

An online ordering application calculates the cost for each item type by multiplying the quantity by the unit price.
A testing facility wants to know the average score for each test that the facility provides. By test, you can create a test scores list and then use the calculation to generate the results.
A courier company calculates the shipping cost based on the selected package service, pickup location, delivery location, type of product, and package weight.
A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter a duration in each field, the cumulative total calculates in another field.

Explanation

Question 32 of 56

1

You are building a new customer service application in Pega Platform, with a case type that allows customers to submit feedback on orders that they placed with a legacy product application. Customers can specify their preference for the application display, which affects how they enter feedback. The following data objects are necessary:

Customer for customer information and their order history
Products for a list of products that are available for purchase by customers
Feedback for customers to specify the type of feedback that they submit (enhancement, compliment, complaint), and to enter a short description of their feedback
Preference for the user preference for the application display in their browser
How would you source the four data objects?

Drag an answer into the correct orange point.

Feedback, Customer

Products

Preference, Customer

Products, Customer

Preference

Feedback

Feedback, Products

Preference, Products

Explanation

Question 33 of 56

1

Select the most appropriate data relationship type (one)

Select one or more of the following:

Single record: Enter vehicle information for an insurance claim and Enter primary driver on an insurance form

Multiple record: Display hotel names, rating, and price per night, Enter scheduling information for each candidate and Display a job applicant's work history
Single record: Enter vehicle information for an insurance claim, Enter scheduling information for each candidate and Display a job applicant's work history

Multiple record: Display hotel names, rating, and price per night, Enter vehicle information for an insurance claim and Enter primary driver on an insurance form
Single record: Enter primary driver on an insurance form, Enter scheduling information for each candidate and Display a job applicant's work history

Multiple record: Display hotel names, rating, and price per night, Enter vehicle information for an insurance claim and Enter vehicle information for an insurance claim
Single record: Enter vehicle information for an insurance claim, Enter primary driver on an insurance form and Display hotel names, rating, and price per night,

Multiple record: Enter scheduling information for each candidate and Display a job applicant's work history
Single record: Enter vehicle information for an insurance claim

Multiple record: Enter scheduling information for each candidate, Display a job applicant's work history, Enter primary driver on an insurance form and Display hotel names, rating, and price per night,

Explanation

Question 34 of 56

1

As part of a case type that manages appointments at a veterinary clinic, clients can review past appointments by selecting from a list of appointment cases.

What field type do you configure for this behavior?

Select one of the following:

Data reference
Embedded data
Case reference
Lookup

Explanation

Question 35 of 56

1

Drag the case type or data object name to the appropriate location in the data hierarchy.

You are designing a customer support request case type. The case type must support customers with multiple addresses and multiple credit cards. What is the appropriate way to set up the data structure?

Drag an answer into the correct orange point.

Support request

Customer

Credit Card

Address

Explanation

Question 36 of 56

1

Which statement about single record and multiple record data relationships is true?

Select one of the following:

A single record data relationship establishes a single entity grouping together related fields. A multiple record data relationship establishes a list of entities grouping related fields.
A single record data relationship stores data. A multiple record data relationship does not store data.
A single record data reference can include multiple record data references, but a multiple record data reference cannot include single record data references.
A data object can be used to establish either a single record data relationship or a multiple record data relationship, but not both.

Explanation

Question 37 of 56

1

In a pet registration case type, users must enter the name of the pet in a data object. What field type do you configure to reference this information?

Select one of the following:

Query
Data reference
Embedded data
User reference

Explanation

Question 38 of 56

1

You want to create a list of products and their attributes to distribute with an application. Which method do you use to create the reference data?

Select one of the following:

Create a Products picklist that contains the list of products and attributes.
Connect your application to an external database that contains product information.
Configure a Products data object with a local system of record and add your data records to the Products data object.
Create a case view with fields for the product and product attributes

Explanation

Question 39 of 56

1

Which of the following statements correctly describes data pages in App Studio?

Select one of the following:

Data pages are not configurable with a new data source
Data pages are only available when Pega is the system of record.
In App Studio, data pages identify how to obtain data from a system of record.
Data pages identify how to render a user form.

Explanation

Question 40 of 56

1

To gain more insight into how the data objects, data pages, case types, and systems of record relate to one another in your application, refer to the Visual Data Model.

Select one of the following:

True
False

Explanation

Question 41 of 56

1

The Integration Designer helps you understand how the data objects, data pages, case types, and systems of record relate to one another.

Drag an answer into the correct orange point.

Benefit Plan

Claims

Customer Address

Explanation

Question 42 of 56

1

Which three actions can you perform in the following Visual Data Model? Case ID, Case status, and Create Date/Time are system fields. (Choose Three)

Select one or more of the following:

Edit the Case ID field.
Edit the Phone number field.
Delete the Email address field.
Delete the Case status field.
Add a new field.

Explanation

Question 43 of 56

1

How do data records relate to an application?

Select one of the following:

Data records must be stored using a database table for local data storage.
Data records direct how an assignment moves forward.
Data records provide access to data that is used to process cases but is not part of an application.
Data records and data objects share the same role, which is to provide structure for data pages.

Explanation

Question 44 of 56

1

How does assignment routing improve efficiency?

Select one of the following:

By assigning work to the party in the appropriate time zone
By assigning work to the most senior person in a work group
By assigning work to the currently available party
By assigning work to the most appropriate parties

Explanation

Question 45 of 56

1

Drag and drop the description to the correct routing option.

Drag an answer into the correct orange point.

Current user

Specific user (Work list)

Work queue

Explanation

Question 46 of 56

1

Expense report processes require you to route travel expense assignments to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user?

Select one of the following:

Route the assignment to the user.
Route the assignment to the user’s work group.
Route the assignment to the user’s work queue.
Route the assignment to the user’s manager.

Explanation

Question 47 of 56

1

A company has an HR application that allows employees to submit timesheets, time-off requests, and leaves of absence. The division vice president receives a mobile notification to review and approve all non-medical leaves of absence. How do you support this use case?

Select one of the following:

Configure an Approval step to route to a specific user.
Configure an Approval step to route using business logic. Enable mobile approval.
Configure an Approval step to route to a specific user. Enable mobile approval.
Configure an Approval step to route to a work queue that all division vice presidents can access. Enable mobile approval.

Explanation

Question 48 of 56

1

Which two scenarios describe the appropriate use of an Approve/Reject step? (Choose Two)

Select one or more of the following:

Employees that incur work-related expenses must submit expense reports for review. If the expenses are less than USD1000, the case is routed to the employee’s direct manager; otherwise, the case is routed to the department manager.
Customers place online orders by adding items to the cart, entering shipping and payment information, and finalizing the order. Depending on what department the items are associated with, a different team handles the order fulfillment.
Employees must periodically submit self-evaluations to their reporting managers. If the manager decides that the employee evaluation is sufficient, the case continues. If the manager decides that the evaluation needs additional elaboration, the case is routed back to the employee.
Customers submit high priority support requests to a company. If the customer service representative (CSR) validates that the request meets the severity 1 criteria, the case is routed to the worklist of a high priority CSR. If the CSR determines that the request does not meet the severity 1 criteria, the severity is downgraded and the case is routed to the general CSR workgroup.

Explanation

Question 49 of 56

1

A senior engineer approves code changes on a specific part of an application, so those approvals route to their ❌. Other code changes can be approved by anyone on the engineering team, so approvals will route to the team's ❌.

Drag and drop to complete the text.

worklist

work queue

Explanation

Question 50 of 56

1

Selecting the Owner participant sends correspondence to the product owner.

Select one of the following:

True
False

Explanation

Question 51 of 56

1

In a job application case, a hiring manager and a recruiter must receive automatic email notifications when assignments are routed to their worklists. How do you configure this correspondence requirement?

Select one of the following:

After the assignment, add a Send Email step.
Compose email notifications in the assignments.
Before the assignment, add a Send Email step.
Enable assignment notifications for the case type.

Explanation

Question 52 of 56

1

You configure a case to automatically send an email to loan applicants, informing them that their loan has been approved. The requirement states that the email must include values for the applicant's name, the loan office, and the loan amount. How do you configure your email?

Select one of the following:

Copy values into the email for the applicant name, loan office, and loan amount.
Include a link to the organization's website page so the user can log in and view their loan information.
Add placeholder text for the applicant's name, loan office, and amount.
Add the applicant's name, loan office, and loan amount properties.

Explanation

Question 53 of 56

1

What is a benefit of Pega Platform low-code development?

Select one of the following:

Pega Platform low-code development increases both productivity and IT involvement.
Pega Platform makes low-code development easy for very simple applications only.
The Pega Platform low-code development tools create the code for you.
The Pega Platform user interface allows only low-code users to build applications.

Explanation

Question 54 of 56

1

As part of an insurance claim case type, when field service agents file an assessment, they should select one of ten existing User IDs from a group of claim representatives. What type of field type do you configure to meet this requirement?

Select one of the following:

Picklist
User Reference
Text (single line)
Boolean

Explanation

Question 55 of 56

1

What type of step typically requires contextual instructions?

Select one of the following:

Collect Information
Change stage
Send email
Create case

Explanation

Question 56 of 56

1

A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires you to assign appraisals to offices based on the home location. For example, home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement?

Select one of the following:

Route the assignment based on an appraiser role.
Route the assignment to the correct work queue based on business logic.
Route the assignment based on appraiser skills.
It is not possible to support this requirement. The router must define a specific work queue.

	Created by Pedro Henrique Lima about 3 years ago

Quiz on Pega CSA 8.6 Part 1, created by Pedro Henrique Lima on 25/08/2021.

Pega CSA 8.6 Part 1

Pega CSA 8.6 Part 1

Question 1 of 56

Which three authoring workspaces are found in Pega Platform? (Choose Three)

Select one or more of the following:

Explanation

Question 2 of 56

App Studio is a development workspace designed for business analysts and front-end developers.

Select one of the following:

Explanation

Question 3 of 56

Select the development approach for the correct description box.

Select one or more of the following:

Explanation

Question 4 of 56

Select the studio name for the correct description

Select one or more of the following:

Explanation

Question 5 of 56

Click on each orange point and select the correct answer.

In the Address change microjourney, a customer service agent walks the customer through the process of changing their address. The customer service agent and the customer access separate web portals. Drag the following items to the appropriate drop zone.

Explanation

Question 6 of 56

Click on each orange point and select the correct answer.

Consider a Postal address verification microjourney. In this microjourney, customers enter their mailing address in a web portal, and Pega Platform verifies whether the mailing address is valid by using the Postal Service database. Drag the following items to the appropriate drop zone.

Explanation

Question 7 of 56

Choose the correct statements. (Four)

Select one or more of the following:

Explanation

Question 8 of 56

Click on each orange point and select the correct answer.

Explanation

Question 9 of 56

Click on each orange point and select the correct answer.

Check your knowledge with the following interaction. Drag the items at the top to the appropriate use case.

Explanation

Question 10 of 56

Which of the following two statements are true about draft mode? (Choose Two)

Select one or more of the following:

Explanation

Question 11 of 56

When modeling the life cycle of a case, alternate stages ________________________ and ________________________.

Select one or more of the following:

Explanation

Question 12 of 56

Which is a benefit of using multi-step forms?

Select one of the following:

Explanation

Question 13 of 56

When you configure a multi-step form, where do you identify the navigation template?

Select one of the following:

Explanation

Question 14 of 56

In which situation is it appropriate to use a multi-step form?

Select one of the following:

Explanation

Question 15 of 56

Click on each orange point and select the correct answer.

Explanation

Question 16 of 56

You are creating a case type that handles the onboarding process for new employees. Which case life cycle requirement benefits from instructions?

Select one of the following:

Explanation

Question 17 of 56

Adding instructions to a step _____________________________.

Select one of the following:

Explanation

Question 18 of 56

A Collect Information step in the case life cycle sets the status to Pending-Approval. When does the case status automatically update?

Select one of the following:

Explanation

Question 19 of 56

Based on the case life cycle below, drag each service-level agreement or action to the matching requirement.

Drag an answer into the correct orange point.

Explanation

Question 20 of 56

The primary purpose of a service-level agreement is to __________.

Select one of the following:

When modeling the life cycle of a case, alternate stages and .

A ticket seller requires a calculated field to find the total cost of tickets purchased, sales tax, and processing fee. Complete the calculation configuration by entering the missing operations (*, /, +, -).

.SubTotal .Tax .ProcessingFee

As part of a case type that manages appointments at a veterinary clinic, clients can review past appointments by selecting from a list of appointment cases.

What field type do you configure for this behavior?

Drag the case type or data object name to the appropriate location in the data hierarchy.

You are designing a customer support request case type. The case type must support customers with multiple addresses and multiple credit cards. What is the appropriate way to set up the data structure?