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Virtual Organizations
VO definition
Main Characteristics of VOs
Implementing visualization
Telecommuting
Tele Centres
Mobile Working
Hot-desking
Hotelling
Virtual teams
Drive for Virtual Organisation
Driver for Virtual Organisation
VO- assisting technologies
Issues with VO
Tutorial 1
Define virtual organization
Main characteristics of VO
Potential benefits of VO
Potential problems or issues
Driving of VO
What are the typical approaches for implementing virtual organisations
Driving Business Pressures
Cost
Human resources
Organizational Factors
Communication issues with VO
Technical issues
Managerial issues
Business Case categories
Benefits of VO
Business case components
Tutorial 2
Three main components of cost reduction achieved through visualization
Typical HR advantages
Organizational advantages
Why prepare business case for virtualization effort
Lecture 3 Agenda
4 Types of organisation design
Mechanistic or Organic
Mechanistic vs Organic
Matrix Structure
New organisational structures
Flat structure
Customer-centric structure
Self-organising teams
Network Organisation
VO
CHANGES IN NEW ORGANISATIONAL STRUCTURES
Delayering
Outsourcing
Atomisation
Control without ownership
Casualisation
Horizontal linkages
Devloution
Faint Boundary lines
Characteristics of three types of organisation?
Traditionally, large organisations can be structured based on function, product, geography, or market. Discuss the four
resulting structures, their advantages and disadvantages
Lecture 4
Types of Teams
Networked Teams
Parallel Teams
Project/Product-Development Teams
Work/Production Teams
Service Teams
Management Teams
Action Teams
Dispersion
Success factors in leading VTs
Factors of Proactive Performance management
Factors of Proactive Performance management
Factors of Proactive Performance management
Choice of communication and collaboration methods
Task/ Technology fit
Team lifecycle stages
Forming
Storming
Norming
Performing
VT management best practice
Leadership structures
Setting up VT
Setting up VT
Setting up VT
Setting up VT
Meetings
Management competencies
Lecture 11
Management Requirements
General Managers do?
New tasks for GM of VO
Communication
Assessment
Learning
Valuation
Virtual management Gaps
Types on intangible capital
Knowledge capital
Human capital
Organizational Capital
Knowledge management (Types of knowledge)
Macro and micro
Marketable and non-marketable
Personal-group knowledge
Fundamental CSF (critical success factors)
Models of virtuality
Co-alliance
Star alliance
Value alliance
Market Alliance
Overall virtual concerns
Security
Reliability technology
VO's and law
Prioritisation of needs
Tutorial Questions (11)
Web servicing XML and outsourcing (9)
Outsourcing
Outsourcing motivation
Pro's and cons of outsourcing
Decision matrix
XML
Web service is
Traditional vs Web
Web application vs web service
Web service characteristics
Web services for Vo's
Web services for Vo's contd
SOAP
WSDL
UDDI
Lecture 6
Technology
Communication support?
Underlying technologies required
Groupwork characterisitcs
CSCW
Group Support Systems GSS
Groupware
time/place
Synchronous
asynchronous
check pictures email, bulletin boards
Group Ware
Questions
Why communication important for collaborative computing
Methods currently used for nonverbal communication in collaborative computing
why is it useful to describe work in terms of time/place framework
explain how anytime/anyplace meetings differ from same place same time meetings?
describe the kinds of support groupware can provide?
discuss criteria that you would use for selecting technology that will support your virtual team?
discuss the possible uses of facebook to support virtual work?
Lecture 5 - Communication and trust (Virtual teams success
Group effectiveness is a function of?)
Communication vs collaboration
Communication contexts
Effect of task type
Choice of medium factors
Communication barriers
Conflict resolution
strategic intentions
Principles in negotiation and collaboration
Conflict resolution and collaboration
Team design and collaboration
Task functions and maintenance functions
Dimensions of trust
Trust lost
Trust built
Questions
1. Briefly summarise the key communication issues raised in the case study provided with this week's tutorial
2. which of the four commentators do you concur with
3. Seven principles of trust?
4. what methods and processes could be implement to ensure trust developed amongst members
5. five dimensions of trust? how can we build trust in these dimensions
6. how different levels of the power-distance index can create potential conflicts and degradation of trust in the team
