Role of operations management  strategic role of operations management – cost leadership, good/service differentiation

 goods and/or services in different industries

 interdependence with other key business functions
Influences  globalisation, technology, quality expectations, cost-based competition, government policies, legal regulation, environmental sustainability  corporate social responsibility – the difference between legal compliance and ethical responsibility – environmental sustainability and social responsibility

Operations Processes  inputs – transformed resources (materials, information, customers)

– transforming resources (human resources, facilities)

 transformation processes – the influence of volume, variety, variation in demand and visibility (customer contact)

– sequencing and scheduling – Gantt charts, critical path analysis

– technology, task design and process layout

– monitoring, control and improvement

 outputs – customer service – warranties

	Created by Karyn Graham over 11 years ago

HSC Trial Tools Note on Business Studies Sample Report, created by Karyn Graham on 04/04/2013.