Minicab Drivers' Lifeline
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Quiz on Section 8, created by Minicab Drivers' Lifeline on 28/12/2022.

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Minicab Drivers' Lifeline
Created by Minicab Drivers' Lifeline almost 2 years ago
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Section 8

Question 1 of 14

1

A PHV driver can get permission to not carry wheelchairs in the form of an exemption, which one of the following is a reason for issuing an exemption certificate?

Select one of the following:

  • Because the driver’s poor health or fitness makes it impossible or unreasonable

  • Because the driver is not willing to carry a wheelchair

  • Because the driver can choose whether or not carry a wheelchair

Explanation

Question 2 of 14

1

Which one of the following is correct in regard to assistance dogs?

Select one of the following:

  • PHV drivers and operators cannot refuse or charge a passenger extra because they have an assistance dog

  • PHV drivers and operators can refuse or charge a passenger extra because they have an assistance dog

  • PHV drivers and operators should refuse or charge a passenger extra because they have an assistance dog

Explanation

Question 3 of 14

1

In regard to assistance dogs, which one of the following is correct?

Select one of the following:

  • PHV drivers must allow a passenger's assistance dog to sit in the footwell

  • PHV drivers and operators cannot refuse a passenger with a dog

  • Dogs are not at all allowed in PHVs

  • Passengers with assistance should always be allowed

Explanation

Question 4 of 14

1

If you are granted an exemption certificate by TfL not to carry out wheelchairs where should the certificate be displayed?

Select one of the following:

  • It should be displayed in the windscreen of your vehicle

  • It should be displayed on the window of your vehicle

  • It should be displayed under the bonnet of your vehicle

  • You do not need to display the certificate

Explanation

Question 5 of 14

1

If you are granted an exemption certificate by TfL not to carry assistance dogs where should the certificate be displayed?

Select one of the following:

  • It should be displayed in the windscreen of your vehicle

  • It should be displayed on the window of your vehicle

  • It should be displayed under the bonnet of your vehicle

  • You do not need to display the certificate

Explanation

Question 6 of 14

1

In regard to assistance dogs, which one of the following is correct?

Select one of the following:

  • PHV drivers must accept passengers with assistance dogs

  • PHV drivers must not accept passengers with assistance dogs

  • It is up to the PHV drivers to accept or refuse passengers with assistance dogs

  • Assistance dogs are never allowed in PHVs

Explanation

Question 7 of 14

1

A PHV driver can get an exemption from carrying assistance dogs for which one of the following reason?

Select one of the following:

  • Medical reasons

  • religious reasons

  • Personal reasons

  • It is never possible for a PHV driver to get an exemption from carrying assistance dogs

Explanation

Question 8 of 14

1

If you are convicted of an offence under the Equality Act TfL will decide how suitable you are to be a licensed PHV driver and what else they may do?

Select one of the following:

  • Suspend or revoke your license

  • Arrest you

  • Extend your license

Explanation

Question 9 of 14

1

Please read the statement below and answer the following question.

TfL believes it is important to provide a public transport system which all people can use, so that older and disabled people have the same opportunities to travel as all other people. TfL expects PHV drivers to deliver a high standard of customer service to all passengers, whatever their needs. However, we know that some passengers may need more help. This section gives you information, advice and tips on what you can do to help disabled passengers and other passengers that require assistance.

Which one of the following is correct?

Select one of the following:

  • A public transport system which all people can use is important to TfL

  • TfL expects PHV drivers to deliver a high standard of customer service to only a selected number of passengers

  • TfL is not aware that some passengers may need more help

Explanation

Question 10 of 14

1

Please read the statement below and answer the following question.

TfL is committed to improving transport in London by making it more accessible, safer and reliable for all. Public transport plays an important role in opening up opportunities by providing access to education, employment and other essential services. It helps people stay in touch with family and friends and allows many people to live independently.

Which one of the following is correct?

Select one of the following:

  • Public transport helps people stay in touch

  • Public transport does not play an important role in opening up opportunities by providing access to education, employment and other essential services

  • TfL is committed to improving transport in London by making it more accessible, but not safer and reliable for all

Explanation

Question 11 of 14

1

Please read the statement below and answer the following question.

It is illegal to treat anyone unfairly based on any of the characteristics protected under the Equality Act 2010. It is unacceptable for you as a PHV driver, or for any of your customers, to use language or behave in a way that discriminates against any person. As a PHV driver you are expected to treat all passengers in a professional and respectful way without making a judgement about any person’s personal characteristics or assuming anything about them.

Which one of the following is correct?

Select one of the following:

  • A PHV driver should not discriminate against any person

  • It is legal to treat anyone unfairly based on any of the characteristics protected under the Equality Act 2010

  • As a PHV driver you are expected to treat some of your passengers in a professional and respectful way

Explanation

Question 12 of 14

1

Please read the statement below and answer the following question.

Section 170 of the Equality Act says that PHV drivers must accept passengers with assistance dogs and must allow the assistance dog to sit in the footwell, next to the passenger. PHV drivers and operators cannot refuse or charge a passenger extra because they have an assistance dog. Assistance dogs are highly-trained ‘working’ animals so should not be treated like pets. Do not stroke or feed assistance dogs or distract them in any way.

Which one of the following is correct?

Select one of the following:

  • Do not stroke or feed assistance dogs or distract them in any way

  • Section 170 of the Equality Act says that PHV drivers may sometime accept passengers with assistance dogs

  • PHV drivers must accept passengers with assistance dogs and should not allow the assistance dog to sit in the footwell, next to the passenger

Explanation

Question 13 of 14

1

Please read the statement below and answer the following question.

A PHV driver can only get an exemption from carrying assistance dogs for medical reasons. If a driver has a medical condition, such as asthma which gets worst when near dogs, or if the driver is allergic or has a fear of dogs (a phobia), it may be possible for them to get an exemption. You will need to contact TfL to apply for an exemption certificate and, if granted, you will need to display an Exemption Notice in the windscreen of your vehicle.

Which one of the following is correct?

Select one of the following:

  • A PHV driver can get an exemption from carrying assistance dogs for medical reasons such as asthma

  • A PHV driver can never get an exemption from carrying assistance dogs

  • If a PHV driver is given exemption certificate from carrying assistance dogs, the certificate does not need to be displayed in the windscreen of their vehicle

Explanation

Question 14 of 14

1

Please read the statement below and answer the following question.

TfL will investigate any complaint we receive about a PHV driver breaking the Equality Act. If there is enough evidence of an offence being committed and it is in the public interest to do so, we will always prosecute the driver. If you are convicted of an offence under the Equality Act we will decide how suitable you are to be a licensed PHV driver and we may suspend or revoke your PHV driver’s licence.

Which one of the following is correct?

Select one of the following:

  • If you are convicted of an offence under the Equality Act TfL will decide how suitable you are to be a licensed PHV driver and TfL may suspend or revoke your PHV driver’s licence.

  • TfL will not investigate any complaint they receive about a PHV driver breaking the Equality Act.

  • If there is enough evidence of an offence being committed and it is in the public interest to do so, TfL will never prosecute the driver.

Explanation

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